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Security Patchworking in Lebanon: Infrastructuring Across Failing Infrastructures
Abstract
In this paper we bring to light the infrastructuring work carried out by people in Lebanon to establish and maintain everyday security in response to multiple simultaneously failing infrastructures. We do so through interviews with 13 participants from 12 digital and human rights organisations and two weeks of ethnographically informed fieldwork in Beirut, Lebanon, in July 2022. Through our analysis we develop the notion of security patchworking that makes visible the infrastructuring work necessitated to secure basic needs such as electricity provision, identity authentication and financial resources. Such practices are rooted in differing mechanisms of protection that often result in new forms of insecurity. We discuss the implications for CSCW and HCI researchers and point to security patchworking as a lens to be used when designing technologies to support infrastructuring, while advocating for collaborative work across CSCW and security research.
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While people’s identities can be marginalized through various forces, colonialism is one of the primary ways that continues to influence people’s lives and identities. Colonialism refers to the policies and practices where foreign powers migrate to other lands and alter the social structures, and thus identities, of local populations. What is less understood is how online spaces can support people in the aftermath of colonization in revising, repairing, and strengthening their identities—the process of identity decolonization work. Using trace ethnography beginning on 15 May, 2020 and ending on 15 July, 2020 and drawing on Poka Laenui’s framework of decolonization, we explore how South Asian Bengalis on the platform Bengali Quora (BnQuora) engage in collaborative identity decolonization work to reclaim narrative agency. We discuss how narratives serve to help people bounce back from threat or vulnerability—a concept we dub narrative resilience. We also describe potential implications for future scholarship focused on decolonization that extends multiple ongoing conversations around ICT for development, social justice, decolonial HCI, and identity research within the CHI community.
While the presence of religious content is rapidly increasing over digital media, the HCI literature on digital media production has remained mostly limited by its focus on secular contents and analyses. Hence, the production, politics, and impact of such religious videos from the Global South have remained understudied in HCI. In this paper, we shed light on this topic through our nine-month-long ethnographic study on the production, sharing, and consumption of Islamic sermon videos (locally known as Waz) in Bangladesh. We report how faith, informal learning, local collaboration, creativity , and care play crucial roles in creating Islamic sermon videos and their proliferation online. We discuss how the sermon videos create a religious counterpublic in Bangladesh. We further discuss how such faith-based media production makes important lessons pertinent to the national grassroots politics in the Global South, politics of social media platforms, and HCI4D scholarship.
The issue of public spaces is increasingly at the core of civic movements and discourse of reform in Lebanon, coming to the fore most recently in the mass protests of October 2019. Yet, these most recent movements build on years of activism and contestation, seeking to reclaim rights to access and engage with public spaces in the face of encroachments, mainly by the private sector. Urban spaces, including the country’s two biggest cities – Beirut and Tripoli – have been largely privatised and the preserve of an elite few, and post-war development has been marred with criticism of corruption and exclusivity. This article explores the history of public spaces in Beirut and Tripoli and the successive civic movements, which have sought to realise rights to public space. The article argues that reclaiming public space is central to reform and re-building relationships across divides after years of conflict. First, the article describes the evolution of Lebanon’s two main urban centres. Second, it moves to discuss the role of the consociational system in the partition and regulation of public space. Then it describes the various civic movements related to public space and examines the opportunities created by the October 2019 movement. Penultimately it interrogates the limits imposed by COVID-19 and recent crises. Lastly, it explores how placemaking and public space can contribute to peacebuilding and concludes that public spaces are essential to citizen relationships and inclusive participation in public life and affairs.
The energy sector in Lebanon faces many challenges: an ailing infrastructure dependent on fuel oil, a weakened electricity network damaged by violent conflicts over the years and an increasing demand for its services due to population growth, immigration and rising living standards. To fill the gap between this demand and the inadequate supply of electricity services, an informal system of provision based on polluting diesel generators has emerged. The resulting situation exacerbates the economic burden on households in Lebanon and leads to environmental and energy injustices, whilst holding back prosperity for the country. By examining the myriad assemblages of electricity access, the case of Lebanon illustrates how the concept of assemblage, as a theoretical lens, can help advance thinking on energy and sustainability transitions for cities of the global South by paying close attention to the informal system of energy provision that has emerged over the years. This contribution argues that for an energy transition to be realisable in the current climate urgency, an inclusive approach that seeks collaboration among multiple actors is necessary. The rootedness and localised nature of many informal providers can be an asset to a decentralised energy system that can integrate green and renewable energy sources.
This paper describes how village-level officials, relatively new to the Internet, use popular digital platforms on smartphones to supplement and extend long-standing patterns of information control and authoritarian power in rural Cambodia. They use these tools to monitor local affairs, report to the central government, and promote local government activities, practices which intimidate villagers and encourage their political withdrawal and self-censorship. This paper makes three contributions to the literature on networked authoritarianism and rural governance. First, technological changes currently underway in the Cambodian rural bureaucracy reflect a generational transition, as long-standing officials struggle to use new media easily or effectively, leading to new anxieties and breakdowns for these traditional holders of power. Second, bureaucratic information practices in these villages rely on material practices ranging from paper, face to face meetings, and loudspeakers, to new tools such as Facebook and smartphones - underlining significant continuities in mechanisms of bureaucratic power and control. Third, networked authoritarian practices conjure for villagers the historical links between information control and violence, and the effectiveness of these tactics on chilling speech is often rooted in villagers' memories of fear.
Security shapes everyday life, but despite a growing literature on everyday security there is no consensus on the meaning of the “everyday”. At the same time, the research methods that dominate the field are designed to study elites and high politics. This paper does two things. First, it brings together and synthesises the existing literature on everyday security to argue that we should think about the everyday life of security as constituted across three dimensions: space, practice, and affect. Thus the paper adds conceptual clarity, demonstrating that the everyday life of security is multifaceted and exists in mundane spaces, routine practices, and affective/lived experiences. Second, it works through the methodological implications of a three-dimensional understanding of everyday security. In order to capture all three dimensions and the ways in which they interact, we need to explore different methods. The paper offers one such method, exploring the everyday life of security in contemporary China through a participatory photography project with six ordinary citizens in Beijing. The central contribution of the paper is capturing — conceptually and methodologically — all three dimensions, in order to develop our understanding of the everyday life of security.
There has been a growing interest within CSCW community in understanding the characteristics of misinformation propagated through computational media, and the devising techniques to address the associated challenges. However, most work in this area has been concentrated on the cases in the western world leaving a major portion of this problem unaddressed that is situated in the Global South. This paper aims to broaden the scope of this discourse by focusing on this problem in the context of Bangladesh, a country in the Global South. The spread of misinformation on Facebook in Bangladesh, a country with a population of over 163 million, has resulted in chaos, hate attacks, and killings. By interviewing journalists, fact-checkers, in addition to surveying the general public, we analyzed the current state of verifying misinformation in Bangladesh. Our findings show that most people in the 'news audience' want the news media to verify the authenticity of online information that they see online. However, the newspaper journalists say that fact-checking online information is not a part of their job, and it is also beyond their capacity given the amount of information being published online every day. We further find that the voluntary fact-checkers in Bangladesh are not equipped with sufficient infrastructural support to fill in this gap. We show how our findings are connected to some of the core concerns of CSCW community around social media, collaboration, infrastructural politics, and information inequality. From our analysis, we also suggest several pathways to increase the impact of fact-checking efforts through collaboration, technology design, and infrastructure development.
Migration, forced mobility, and refugee studies in ICTD and related disciplines have been predominantly focused on the victims' immediate needs, including shelter, food, healthcare, language, and information. This line of work has mostly been devoid of the political background of migration and the victims' future hopes and aspirations, and hence fails to address many pressing issues associated with their long-term settlement. We address this gap in ICTD literature by drawing on our two years long ethnography with the Rohingya refugees in Bangladesh. We build on a rich body of literature on development sociology and philosophy to demonstrate how the refugees infrastructure their hope through various artful practices of solidarity, leadership, and negotiation, and how ICT plays an important role in and around each of these practices. We discuss how our study further contributes to the ongoing discourse in ICTD around aspiration, hope, design, and empowerment.
On the International Day to End Violence Against Sex Workers (IDEVASW), sex worker rights advocates and support services commemorate lives lost due to violence. In this paper we describe and reflect on a Feminist Participatory Action Research project that supported the activities of IDEVASW over two years in North East England. Working alongside a charity that provides services to women who are sex workers or have experienced sexual exploitation, we co-organised the first activist march on the day. As researchers and service providers, we present detailed reflections on the use of digital technologies during the public activist march, a private service for commemoration, and the development of a semi-public archive to collect experiences of the day. We develop three implications for the design of digital technologies for activism and the commemoration of lost lives: as catalysts for reflection and opportunities to layer experience.
Water and energy are closely linked in the Middle East and North Africa (MENA) through coupled networks of infrastructure. This review explores the water‐energy nexus of infrastructure to explicate different patterns of development and de‐development in the MENA. First, the review highlights why states, donors, and firms have long built large‐scale coupled water‐energy infrastructures to provide urban services, expand irrigated agriculture, and foster development. Yet, too often the adverse social and environmental impacts from the construction of dams, water conveyance structures, groundwater mining, and desalination plants have been overlooked. We then examine the water‐energy nexus through infrastructure for the most important users of water and energy in the MENA region: urban populations and the agricultural sector. Third, the review illustrates that while investments in water and energy infrastructure generated significant gains in human development for much for of the region, the post‐2011 wars reversed many of these development gains in conflict‐affected countries through the destruction and deterioration of water‐energy infrastructures. The unprecedented displacement of populations within and across borders has also created new challenges for host communities, where infrastructures for providing water and energy services were already overstretched. The review further highlights the growing role of humanitarian assistance in providing water and energy services to refugees, internally displaced populations, and host communities. Overall, this review examines how the nexus of water and energy infrastructure shapes human security, livelihoods, and political economies in the MENA region.
This article is categorized under:
• Human Water > Water Governance
• Engineering Water > Planning Water
This study examines caseworkers' and citizens' interactions when assembling resource development applications for citizens with serious health and personal issues. As with other types of welfare schemes, the application serves as a mechanism of both support and control. From our study, we illustrate how an increased reliance on data is transforming the citizen-caseworker interaction in social welfare. We characterize this transformation as 'dataRication': a phenomenon where the increased reliance on data for decision-support across contexts of data production makes it challenging for individual citizens to contest or correct data-born accounts of their situation. Our contribution is two-fold: Rirst, we empirically characterize the citizen-caseworker interaction in the application process. Second, we discuss how citizens' private resourcing complements the formal application process and provides them with strategies to give authority to their case and exercise personal autonomy. The private resourcing practices we observed show how integrating supplementary accounts from citizens into the systems that caseworkers rely on could make citizens' experiences and social context legible. This in turn has policy and technology design implications as public services increasingly introduce data-driven modes of case management.
This paper discusses what infrastructuring in participatory design can contribute to processes of food system democratisation. It presents almost two years of engagement with a community-based organisation in a socio-economically deprived neighbourhood in England with the aim of developing a local food hub. It documents how the collaborative work shifted from setting up an infrastructure to ongoing infrastructuring of an enabling environment to grow and sustain social innovation. While the former focused on a technological platform and a business to deliver inclusivity, customer experience, and marketing, the latter focuses on building lasting relationships on three levels: strengthening ties within the community-based organisation, offering social spaces to connect with the local community, and with other organisations by forming coalitions with mutual benefits. We contribute three design opportunities: First, in order to infrastructure the formation of publics around food initiatives, we need to design for relationship building. Second, we point to design implications for ethical aspirations, participation, and system transformation towards a food democracy. Finally, we reflect on the sustainability of infrastructuring and the role of designers to work towards independent infrastructures.
This paper examines refugees' experiences with and perspectives on the digital identity systems used by humanitarian organizations to collect, manage, and share their personal data. Through a qualitative study with 198 refugees in Lebanon, Jordan, and Uganda, we show how existing humanitarian identity systems present numerous challenges for refugees. For example, we find that refugees have little to no knowledge of the institutional systems and processes through which their personal data is managed and used. In addition, refugees are typically not able to exercise agency with regard to data that is collected about them (e.g., given choices about the data collected). At the same time, we show how refugees make active efforts to negotiate the various identities available to them, consciously weighing the benefits and constraints associated with different statuses to maximize their access to services, eligibility for employment, and spatial mobility. We use Bardzell's lens of feminist interaction design [8] to make sense of these findings and suggest a path forward that engages refugees in the design of improved identity management systems.
HCI has a tradition of engaging in democratic practices and contributing to public service innovation. Working with complex socio-political realities presents significant challenges for HCI researchers, which are amplified by the current democratic and economic crisis. In this article, we present insights from a longitudinal study where we worked with multiple stakeholders in the context of an austerity-driven transformation of public parks service in a city in the North East of England. Over the course of 20 months, we developed a participatory socio-technical process designed to create collaborative spaces between communities and institutions to re-envision and re-shape the city's public parks service. The study contributes to HCI research concerned with developing tools and processes that aim at connecting across the boundaries between communities and institutions. Our process and the resulting analysis expose the practical complexities of transformation and co-creation processes and the troubles that come with opening spaces for wider participation within highly contested and political settings. We provide an orientation for HCI design research aspiring to contribute to social innovation and democratic practices in troubled times.
Many healthcare systems around the world are noted as fragmented, complex and low-quality, leaving patients and caregivers with no choice but to engage in "infrastructuring work" to make it function for them. However, the work patients do to construct their functioning health service systems often remain invisible, with very little resources and technologies available to assist them. This workshop aims to bring together researchers, health practitioners, and patients to examine, discuss, and brainstorm ways to re-envision our healthcare service systems from the perspective of patients and caregivers. We aim to unpack the types of work that patients and caregivers do to reconfigure, reconstruct and adapt the healthcare infrastructure, and to brainstorm design solutions that can provide better infrastructuring assistance to them.
Returning citizens (formerly incarcerated individuals) face great challenges finding employment, and these are exacerbated by the need for digital literacy in modern job search. Through 23 semi-structured interviews and a pilot digital literacy course with returning citizens in the Greater Detroit area, we explore tactics and needs with respect to job search and digital technology. Returning citizens exhibit great diversity, but overall, we find our participants to have striking gaps in digital literacy upon release, even as they are quickly introduced to smartphones by friends and family. They tend to have employable skills and ability to use offline social networks to find opportunities, but have little understanding of formal job search processes, online or offline. They mostly mirror mainstream use of mobile technology, but they have various reasons to avoid social media. These and other findings lead to recommendations for digital literacy programs for returning citizens.
The political reforms adopted in the 1989 Taif Agreement created a veritable postwar paradox: a more balanced consociational power-sharing arrangement led to a bigger, more clientelist, more corrupt, less autonomous public sector, one preoccupied by predatory rentier practices along sectarian and clientelist lines. The more durable the power-sharing arrangement the less the state in Lebanon acts as a state with a measure of bureaucratic autonomy, extractive capacities, and a national agenda. This article problematizes this postwar anomaly by examining the instrumental role played by the public sector in the reproduction of the political elite’s clientelist ensemble undergirding the political economy of sectarianism.
This article serves as an introduction for a special issue of Nationalism and Ethnic Politics entitled ‘‘Power-sharing After Civil War: 30 Years Since Lebanon’s Taif Agreement’ (eds. John Nagle and Mary-Alice Clancy)
The U.S. healthcare infrastructure is fragmented with various breakdowns. Patients or caregivers have to rely on their own to overcome barriers and fix breakdowns in order to obtain necessary service, that is, infrastructuring work to make the healthcare infrastructure work for them. So far little attention has been paid to such infrastructuring work in healthcare. We present an interview study of 32 U.S. parents of young children to discuss the work of infrastructuring our participants carry out to deal with breakdowns within the healthcare infrastructure. We report how they repaired unexpected failures happening at the individual level, aligned components at organizational and cross-organizational level, and circumvented infrastructural constraints (e.g., policy and financial ones) that were perceived as ambiguous and demanding. We discuss infrastructuring work in light of the literature on patients' and caregivers' work, reflect upon the notion of patient engagement, and explore nuances along several dimensions of infrastructuring work. CCS Concepts • Human-centered computing → Human computer interaction (HCI); Empirical studies in HCI
Accessibility efforts, how we can make the world usable and useful to as many people as possible, have focused on how we can support and allow for the autonomy and independence of people with disabilities, neurodivergencies, chronic conditions, and older adults. Despite these efforts, not all technology is designed or implemented to support everyone's needs. TikTok. Recently, a community-organized push by creators and general users of TikTok urged the platform to add accessibility features, such as closed captioning, to allow more people to use the platform with greater ease. Through an interview study exploring the experiences of creatives on TikTok, we explore the creative practices of people with ADHD and those who experience similar challenges, focusing on the kinds of accessibility they create through their creative work. We find that creatives engage in critical infrastructuring--a process of bottom-up (re)design--to make the platform more accessible despite the challenges the platform presents to them as creators through creating and augmenting video editing and video captioning infrastructures. We then reflect on how the introduction of a top-down infrastructure - the implementation of an auto-captioning feature - shifts the critical infrastructure practices of TikTok creatives. Through their infrastructuring, creatives were revising the broader sociotechnical capabilities of TikTok to support their own needs as well as the broader needs of the TikTok community. We discuss how the routine of infrastructuring accessibility is a form of incidental care work and highlight how accessibility is an evolving sociotechnical construct, forwarding the concept of contextual accessibility.
This paper examines the rapid introduction of AI and automation technologies within essential industries amid the COVID-19 pandemic. Drawing on participant observation and interviews within two sites of waste labor in the United States, we consider the substantial effort performed by frontline workers who smooth the relationship between robotics and their social and material environment. Over the course of the research, we found workers engaged in continuous acts of calibration, troubleshooting, and repair required to support AI technologies over time. In interrogating these sites, we develop the concept of "patchwork": human labor that occurs in the space between what AI purports to do and what it actually accomplishes. We argue that it is necessary to consider the often-undervalued frontline work that makes up for AI's shortcomings during implementation, particularly as CSCW increasingly turns to discussions of Human-AI collaboration.
Nowadays social movements are driven by networks of people who resort to social media platforms to rally, self-organise and coordinate action around a shared cause, which can be referred to as the formation of publics. Due to years of political instability, conflicts, corruption, sectarianism, economic collapse and declining living conditions, in October 2019 Lebanon witnessed uprisings which transcended into a wider social movement. As the movement unfolded, Lebanese diaspora members living across the world formed their own publics in support of the Lebanese revolution that interfaced with the local Lebanon-based publics. As such, a broader transnational public emerged as a result of the coordinated online and offline efforts between diaspora actors and local actors, which had a crucial role in mitigating the aftermath of the compounded crises that hit Lebanon. In this paper, through observation and interviews with Lebanese diaspora members, we contribute a socio-technical understanding of the formation of a transnational public, with a particular focus on the underlying infrastructures that enabled its creation. Furthermore, we surface the challenges in relation to sustaining such a diaspora public and its interfacing with local publics in Lebanon. We contribute empirical insights that highlight how different technological tools and platforms, coupled with social processes built within diaspora groups and with local actors, led to the formation of such a multilayered transnational public.
A successful digital society is, in part, predicated on people having secure access to digitally-delivered services when they need it. It has long been recognised that parts of society are not able to access digital services without assistance, often as a result of economic precarity. During the COVID-19 pandemic, the importance of third and voluntary sector organisations in providing assisted digital access has come to the fore. As access to essential everyday services moved to digital-only and family and friendship networks of support became disrupted by the pandemic, for many, voluntary and third sector organisations were the source of digital assistance to claim welfare, pay bills, take part in education and purchase food. Our study explores the types of assisted digital access that voluntary and third sector organisations have provided thus far during the COVID-19 pandemic. We capture the dimensions of this assistance and evaluate the steps such organisations take to ensure that this access is safe for both the assister and assisted. From these findings we set out a security strategy with supporting design principles that combines digital security with human security in a security approach we term 'positive-first'.
The Historic Westside Universities Alliance Data Dashboard was created to meet the data equity needs of a group of resource-constrained communities in the Westside neighborhoods of Atlanta. We observed the development of this dashboard by participating as ethnographers and developers of its public safety module. Our ethnography and subsequent situational analysis of the dashboard's infrastructuring process led us to the work that individual stakeholders do in bringing such a dashboard to fruition. These stakeholders, whom we call infrastructural bricoleurs, operate through principles of situated knowledge, partial perspectives, limited power, and located accountability. Our analysis, which builds on concepts of infrastructures, bricolage, and feminist principles of technology design, helps us add further specificity to the work that infrastructural bricoleurs need to do when building civic data dashboards with resource constrained communities. Our findings benefit other researchers studying data infrastructures as well as administrators and practitioners within programs like DSSG (Data Science for Social Good) who are interested in building data infrastructures under similar constraints.
Dysfunctional and corruption-prone power sectors are a persisting challenge in many developing countries. Drawing from the theoretical framework about corruption from Khan, Andreoni and Roy [1] and applying it to electricity, this paper explores the service provision model of Electricite du Zahle (EDZ), a decentralized local utility in Lebanon. Our analysis shows that although EDZ has succeeded in improving the service experienced by its customers, its approach has not reduced corruption. However, despite its deviation from the “standard” model of power sector reform, the EDZ model has achieved a notable developmental outcome in a way that is consistent with the complex political settlement of the country. Our findings point to the possibility of extending similar – second-best, but politically feasible – approaches throughout Lebanon and, potentially, in many other countries where the implementation of centralized power sector reforms has not succeeded.
The field of Computer-Supported Cooperative Work (CSCW) has long recognized a socio-technical gap complicating the design of technologies that can sustainably meet social needs. In response, a growing body of research advocates for assets-based design, an approach that seeks to build upon what the individuals and community already have. The emphasis on positioning assets rather than needs at the center of the process can complicate designers' decisions on what activities to foster, how to conduct them, and what outcomes to expect. In this paper, we reflect on two different assets-based design endeavors with vulnerable populations. Our reflections present assets-based design as an ongoing process that prioritizes the formation and evolution of a collective of assets-based thinkers who continually learn about their assets and ways to use them to attain desirable change. From that reflection, we contribute three methodological commitments for assets-based design to the growing CSCW scholarship on supporting vulnerable communities to attain emancipatory transformations: (1) embedding trust-building elements throughout the journey; (2) facilitating the formation of an interdependent collective; and (3) making moves towards incremental transformations. Further, we contribute a discussion on the change of perspective that entails for researchers and designers interested in undertaking assets-based design. In particular, we underscore the need to recognize the value of work before the work, to see technology as an intermediary rather than an inevitable end, and embrace impact in the shape of slow incremental transformation.
This paper investigates the dissemination, situated fact-checking processes, and social effects of COVID-19 related online and offline misinformation in rural Bangladeshi life. A six-month-long ethnographic study in three villages found villagers perceived a lack of knowledge and experience among local medical professionals and often fell for flashy promotions of unreliable and unconfirmed cures. Villagers built on their local beliefs and myths, religious faiths, and social justice sensibilities while fact-checking suspicious information. They often reported being misled by misinformation that caters to these values, and they further spread this information through conversations with friends and family. Based on our findings, we argue that CSCW and HCI researchers should study misinformation and situated fact-checking together as a communal practice to design appropriate wellbeing technologies and social media for given communities.
Large-scale data systems play a central role in how state bureaucracies come to know and manage citizens. Such systems are endemically uneven in implementation, producing distributed and exclusionary consequences that are among their most important effects. These systems also operate as infrastructures in the rich and complex sense of the term that has been a core contribution of CSCW to the wider computing and social science fields. Building on James Scott's work on 'seeing like a state', we conceptualize 'seeing like an infrastructure' as a more supple analytic perspective that maps the distributed work and uneven consequences through which designers, bureaucrats, and users (here, citizens) assign or claim representation in the consequential data systems that increasingly shape and define citizenship. Drawing on eighteen months of ethnographic fieldwork into Aadhaar, India's biometrics-based identification project, and studies of infrastructure, marginalization, and citizenship in CSCW and allied fields, we argue that this perspective provides crucial insight into the strategies and mechanisms by which effective access to the basic rights and entitlements of citizenship are granted, claimed, and at times undermined. More specifically, we show how challenges in implementing Aadhaar's three key processes-enrollment, seeding, and authentication-give rise to a spectrum of resolution in which the rights and entitlements of 'high-resolution citizens' are expanded, while those of 'low-resolution citizens' are curtailed.?
The convergence of networked digital infrastructures and built environments have given rise to the "urban user", a conflation of "the user" and "the resident" or "the citizen". The urban user and the city infrastructures are mutually constituted phenomena formed through the interactions between them. In this research, we contribute an ethnographic study that focuses on the everyday interactions between the urban user and water infrastructures in Pune, India. Using Nikhil Anand's concept of "hydraulic citizenship" to analyze our ethnographic data, we showcase the mutually constitutive process of infrastructuring and subjectivization of the "citizen", bringing attention to the ad hoc, heterogeneously constituted water infrastructures in Pune that aspire to be "smart" even before becoming functional infrastructures. In doing so, we hope to expand possible research trajectories within smart city research agendas by decoupling it from Western assumptions and also by linking them to an interactional account of the everyday relationships among residents, infrastructures, and municipalities.
This article uses findings from a field study of the world's largest guaranteed employment scheme (NREGA) in India to understand how digital technology mediates work relations and power dynamics within a bureaucracy. In this initiative, upper-level bureaucrats in the south Indian state of Andhra Pradesh built a digital network to remove local discretion at the "last mile" of an implementation of NREGA. I show how digital infrastructure affords actors at both the first and last mile opportunities to modify software to control as well as subvert certain practices. This article refers to this dialectic phenomenon as "governance by patching" and defines it as a socio-technical instantiation of a top-down process that focuses on small changes, iterative, and political process for positive change. Governance by patching is, therefore, neither a purely technical process nor an exclusively administrative one. Rather, it refers to the ability to fix unanticipated problems that arise in the implementation of governance programs by altering the socio-technical systems. The struggle for power continues, but on the new digital terrain.
Despite sharing economy's promise of a novel, inclusive and community building socio-techno-economic system, sharing economy has been indicted, among others for profiteering from previously private and occasionally non-monetized activities, for turning the activity of sharing into an individualistic and impersonal one, for reproducing stereotypes and creating precarious jobs. In the epicenter of such critiques are the 'big' and 'limelight-ed' platform-firms, such as AirBnB and Uber and the digital infrastructures they employ. To the best of our knowledge, the majority of related research focuses on sharing economy platforms of this ilk. In response, acknowledging that the problem is not the agency of the digital in the activity of sharing per se, but that the wrong people set the terms, design and benefit from this mediation, we find it timely to explore the existence of community-driven sharing economy initiatives and explore how they use the digital to support their ends. As a result, in this paper we report from our engagement with a ride-sharing initiative, called 'Share the ride ;)' that has operated within a Facebook group since 2009 and is the most popular ride-sharing 'platform' in Greece. Extrapolating from our findings and while adopting a 'Solidarity HCI' approach, a call to design for 'human' rather than market needs, we participate in the 'sharing discourse' by providing design implications for the development of sharing economy platforms which can favor community building, participation, self-organization and the nurturing of a generative sharing ideology. To this end, we suggest the development of malleable sharing economy platforms and of mechanisms that can support the development of relational trust(s) and enduring social connections. Finally, we underscore that in order to favor the establishment of such relations, those platforms should employ architectures which esteem pluralism and self-affirmation.
Protracted armed conflicts in the Middle East and Africa are heavily impacting the infrastructure of basic services such as water, energy, healthcare, and education. People adapt to these persistent conditions through self-organization, private sector-driven services and the reliance on international aid. In rehabilitating infrastructure damaged by conflicts, there is a rift between the perspectives of emergency aid and development cooperation. In fragile states, aid often fails to capture the temporal aspects of infrastructure in terms of its vulnerability to recurrent breakouts of conflicts and infrastructure's long-term resilience. Besides, the issue of conflict resilience of basic infrastructure is lacking academic attention in terms of determining factors and best practices. In this paper, three examples of promising adaptation efforts are analyzed: the construction of water kiosks in South Sudan, self-organized markets for solar energy applications in Yemen, and the integration of schools with basic services in Syria. Using a comprehensive assessment framework of micro-level vulnerability (a system-unit risk perspective) and macro-level resilience (a whole-system strategy perspective), this paper highlights critical areas for enhancing conflict resilience in the case studies. It shows the importance of rethinking aspects of infrastructure development such as interconnectivity, mobility, centralization, or missing baselines. Infrastructure reconstruction efforts need to find a balance between highly integrated infrastructure systems and community-level production and delivery options. Further, for improving long-term infrastructure performance in conflict-ridden areas, softer issues need to be addressed, e.g., local capacities, institutional development, community trust, and the mobilization of reuse options or locally available resources.
Frontline health workers are the first and often the only access point to basic health care services in low-and-middle income countries. However, the work and the issues frontline health workers face are often invisible to the healthcare system, with limited resources to assist them. This study explores the work practices, challenges and roles of frontline health workers in community health with particular focus on pregnancy care in South India. Drawing on the notion of maintenance and articulation work, we describe the maintenance work of frontline health workers maintaining, anticipating, reconciling, and supporting care infrastructures beyond data collection practices. Our findings highlight how socio-cultural practices, perceptions, status, and existing systems influence maintenance work practices. Based on our findings, we suggest moving beyond the focus on training and performance to design CSCW tools to support the maintenance work of frontline health workers as ‘system-builders’ to make healthcare infrastructures work in community health.
This book argues that the modern state, from the nineteenth century to the contemporary period, has consistently been used as a means to measure civilizational engagement and attainment. This volume historicizes this dynamic, examining how it impacted state-making in Lebanon and Syria. By putting social, political, and economic pressure on the Ottoman Empire to replicate the modern state in Europe, the book examines processes of racialization, nationalist development, continued imperial expansion, and resistance that became embedded in the state as it was assembled. By historicizing post-imperial and post-colonial state formation in Lebanon and Syria, it is possible to engage in a conceptual separation from the modern state, abandoning the ongoing reproduction of the state as a standard, or benchmark, of civilization and progress.
Since the emergence of so-called fake news on the internet and in social media, platforms such as Facebook have started to take countermeasures, and researchers have begun looking into this phenomenon from a variety of perspectives. A large number of scientific work has investigated ways to detect fake news automatically. Less attention has been paid to the subsequent step, i.e., what to do when you are aware of the inaccuracy of claims in social media. This work takes a user-centered approach on means to counter identified mis-and disinformation in social media. We conduct a three-step study design on how approaches in social media should be presented to respect the users' needs and experiences and how effective they are. As our first step, in an online survey representative for some factors to the German adult population, we enquire regarding their strategies on handling information in social media, and their opinion regarding possible solutions-focusing on the approach of displaying a warning on inaccurate posts. In a second step, we present five potential approaches for countermeasures identified in related work to interviewees for qualitative input. We discuss (1) warning, (2) related articles, (3) reducing the size, (4) covering, and (5) requiring confirmation. Based on the interview feedback, as the third step of this study, we select, improve, and examine four promising approaches on how to counter misinformation. We conduct an online experiment to test their effectiveness on the perceived accuracy of false headlines and also ask for the users' preferences. In this study, we find that users welcome warning-based approaches to counter fake news and are somewhat critical with less transparent methods. Moreover, users want social media platforms to explain why a post was marked as disputed. The results regarding effectiveness are similar: Warning-based approaches are shown to be effective in reducing the perceived accuracy of false headlines. Moreover, adding an explanation to the warning leads to the most significant results. In contrast, we could not find a significant effect on one of Facebook's current approaches (reduced post size and fact-checks in related articles).
This is a forum for perspectives on designing for communities marginalized by economics, social status, infrastructure, or policies. It will discuss design methods, theoretical and conceptual contributions, and methodological engagements for underserved communities. --- Nithya Sambasivan, Editor
This paper analyzes the processes and challenges of technology repair in remote, low-income areas far from standard ICT repair infrastructure. Our sites of study are the fishing and farming villages of Dibut, Diotorin, and Dikapinisan in Aurora Province, Philippines, located in coastal coves against a mountain range. Residents are geographically isolated from urban areas, with the nearest peri-urban center of Baler a boat trip of several hours away, infeasible in some sea conditions. Unlike prior work in more connected rural areas, there are no local repair shops and device repair is uncommon, despite frequent breakage due to harsh conditions for electronics. The scarcity of local electronics repair limits technology access and leads to accumulation of e-waste. While prior work demonstrates that local electronics repair capability does arise in many rural areas around the world, we must also acknowledge that the successful emergence of this infrastructure depends on the intersection of many structural conditions and cannot be taken for granted. We present the material hardships of achieving local repair in terms of seams between heterogeneous urban and rural infrastructures, which illustrate the cove communities' marginality with respect to many forms of public infrastructure. However, intermittent and informal repair infrastructures based on trust relationships emerge to patch these seams in remote settings. We show how trust affects the way people dynamically construct repair infrastructure and why, based on their remoteness and the resulting value propositions of repair. Networks of trust between repairers, their clients, suppliers, fellow repairers, and certifying or training institutions crucially facilitate the movement of resources and expertise across the Philippines, but also reinforce the marginality of residents and repairers in the coves. Despite these structural challenges, local people are able to maintain a robust ecosystem for rural electrical line repair, from which we generalize the model of training grounds as a strategy for sustaining local communities of repair experts.
Getting a divorce. Being diagnosed with a disease. Going through a relationship breakup. Living through a natural disaster. All of these events are often life disrupting and debilitating. While some disruptive events are short-lived, some can be a routine part of everyday life. This leads to the question of how people who experience prolonged disruption in their lives build resilience---that is, how do they manage and overcome such events? To explore this question, this paper utilizes a case study approach to explore the use, creation, and re-appropriation of technology across three prolonged disruptions-the Second Gulf War in Iraq, veteran transitions, and the coming out experiences of LGBTQ-identifying people. Using a conceptual frame that brings together routine dynamics and infrastructuring, we find that engaging in routine infrastructuring practices generated resilience in people's daily lives---a phenomenon we dub 'routine infrastructuring' as 'building everyday resilience with technology.' We then theorize properties of infrastructure and infrastructuring practice that enable resiliency, and conclude with how infrastructuring is a form of care work that is oriented towards individuals, communities, and society.
Since initially writing on thematic analysis in 2006, the popularity of the method we outlined has exploded, the variety of TA approaches have expanded, and, not least, our thinking has developed and shifted. In this reflexive commentary, we look back at some of the unspoken assumptions that informed how we wrote our 2006 paper. We connect some of these un-identified assumptions, and developments in the method over the years, with some conceptual mismatches and confusions we see in published TA studies. In order to facilitate better TA practice, we reflect on how our thinking has evolved – and in some cases sedimented – since the publication of our 2006 paper, and clarify and revise some of the ways we phrased or conceptualised TA, and the elements of, and processes around, a method we now prefer to call reflexive TA.
According to a study1 by the World Wide Fund for Nature (WWF), more than 18 million tons of food are binned per year in Germany instead of being consumed. This equates to almost 30 per cent of all food produced. More than 10 million tons of these groceries could still be consumed. Food waste is a global problem, and it is not primarily caused by individual misbehaviour, but results from the fact that the globalised infrastructure called the food system operates along a binary code, blinding out the detrimental consequences it causes for humankind and the environment. This binary code distinguishes between food for sale and food as waste or, as Bowker and Star (1999) would argue, it is an infrastructure that is constantly “sorting things out”. From the very moment plants are seeded to the time when food products are binned – even before the minimum durability date has expired – the food system blinds out its externalities and therefore cannot solve the problem it has caused.
In this paper, we intend to describe in a nutshell the challenge of food waste and possible solutions, using the example of one group of concerned citizens who initiated an engagement project based on the online platform https://foodsharing.de. With the help of this platform, these citizens have collected tens of thousands of tons of food from both grocery stores and individuals to distribute them to publics of interested consumers. Our main argumentis that this project enables citizens not merely to talk about the problem of food waste, but to engage in “material participation” (Marres 2012). This means they help provide a solution to the problem of food waste through practical engagement with various material infrastructures and objects.
This paper presents a study of mobile phone use by people settling in a new land to access state provided digital services. It shows that digital literacy and access to technology are not the only resources and capabilities needed to successfully access digital services and do not guarantee a straightforward resettlement process. Using creative engagement methods, the research involved 132 "newcomers" seeking to settle in Sweden. Ribot and Peluso's theory of access (2003) was employed to examine the complex web of access experienced by our participants. We uncover that when communities are dealing with high levels of precarity, their primary concerns are related to accessing the benefits of a service, rather than controlling access. Broadening the HCI framework, the paper concludes that a sociotechnical model of access needs to connect access control and access benefit to facilitate the design of an effective digital service.
Despite being considered a fundamental issue in the design, use, and appropriation of digital technologies, IT security has found but little attention in CSCW so far. Approaches in Human-Computer Interaction and Software Engineering do not account appropriately for the weave of dispersed practices that it takes to 'do' IT security---practices that involve a heterogeneous set of actors and unfold at diverse sites and across organizational, legal, and professional boundaries. In this paper we propose to conceive of IT security through the lens of care, a notion that we draw from Science and Technology Studies. Caring for IT security requires continuous, often invisible work that relies upon tinkering and experimentation and addresses perennial oscillations between in-/securities. Caring for IT security, then, engages with established accountabilities and cultivates a moral stance that refrains from blaming insecurities upon single actors. We conclude with outlining a caring approach to IT security for CSCW.