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How to create social media contents based on Motivational Interviewing approach to support tobacco use cessation? A content analysis

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Objective This study aimed at identifying which types of social media content could achieve positive differences in Facebook users’ interactions and smokers’ motivational language between posts with and without motivational interviewing (MI) content. Methods We included 701 Facebook posts (N = 701) which were categorized into five different groups according to specific MI strategies. The control group comprised entertaining and informative posts. Primary outcomes were Facebook users’ interactions: engagement rate, negative feedback, and fan-total reach ratio. Secondary outcomes were Facebook post comments reflecting smokers’ motivational language: change talk and sustain talk. Results Facebook posts which used MI strategies were associated with significantly higher engagement rate, higher fan-total reach ratio, and more change talk compared to the control group. Of specific MI strategies, “elaborating change talk” strategies elicited considerably more change talk. “Affirming change talk” strategies obtained higher fan-total reach ratio and generated significantly more change talk. Finally, “relational MI” strategies achieved significantly higher engagement rate.. Conclusions Social media contents based on MI increased engagement and generated conversation about tobacco use cessation without relevant negative feedback. The findings suggest that MI strategies may play a promising role in creation of social media contents to support tobacco use cessation.
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This is a preprint of an article
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Original Article (PrePrint)
Dávid Pócs, Tímea Óvári, Jezdancher Watti, Csaba Hamvai, Oguz Kelemen. How to
create social media contents based on Motivational Interviewing approach to support
tobacco use cessation? A content analysis. Journal of Substance Use. 2021 Aug 23.
DOI: 10.1080/14659891.2021.1967484
How to create Social Media Contents based
on Motivational Interviewing Approach to
support Tobacco Use Cessation?
A Content Analysis.
This is a preprint of an article
published by Taylor & Francis in Journal of Substance Use on 23 Aug 2021,
available at https://www.tandfonline.com/doi/abs/10.1080/14659891.2021.1967484.
Abstract
Objective:
This study aimed at identifying which types of social media content could achieve
positive differences in Facebook users’ interactions and smokers' motivational
language between posts with and without motivational interviewing (MI) content.
Methods:
We included 701 Facebook posts (N=701) which were categorized into
five different groups according to specific MI strategies. The control group
comprised entertaining and informative posts. Primary outcomes were Facebook
users’ interactions: engagement rate, negative feedback, and fan-total reach ratio.
Secondary outcomes were Facebook post comments reflecting smokers’
motivational language: change talk and sustain talk.
Results:
Facebook posts which used MI strategies were associated with significantly higher
engagement rate, higher fan-total reach ratio, and more change talk compared
to the control group (p<.05). Of specific MI strategies, elaborating change talk
strategies elicited considerably more change talk (p<.001). Affirming
change talk strategies obtained higher fan-total reach ratio and generated
significantly more change talk (p<.05). Finally, relational MI strategies achieved
significantly higher engagement rate (p<.001).
Conclusions:
Social media contents based on MI increased engagement and generated
conversation about tobacco use cessation without relevant negative feedback.
The findings suggest that MI strategies may play a promising role in creation of
social media contents to support tobacco use cessation.
Keywords: tobacco use; tobacco use cessation; motivation; social media; internet
This is a preprint of an article
published by Taylor & Francis in Journal of Substance Use on 23 Aug 2021,
available at https://www.tandfonline.com/doi/abs/10.1080/14659891.2021.1967484.
Introduction
Tobacco Use Cessation on Facebook
Considering the large number of internet users, the internet is a potential platform for
tobacco use reduction. A systematic review suggests that interactive web-based smoking
cessation interventions are more effective than controls which use printed self-help guides
(Taylor et al., 2017). Social media typically requires greater activity from the internet
user, which should increase the preliminary effectiveness of smoking reduction
interventions based on social media (Naslund et al., 2017). The popularity and daily usage
of Facebook has great potential in smoking cessation support among young adults (Ramo
et al., 2015). Facebook users’ engagement can be increased with posts about the
advantages of quitting or posts that provide information on smoking cessation (Thrul et
al., 2015). These findings have opened an exciting direction for the current research to
reveal Facebook users' interactions to a publicly available tobacco-reduction
Facebook page.
The Motivational Language
Motivational interviewing (MI) is a person-centred counselling style to address the
common problem of ambivalence about change (Miller & Rollnick, 2013). A meta-
analysis of MI versus brief advice or usual care revealed a significant increase in quitting
smoking (Lindson et al., 2010). The motivational language which could predict outcomes
is a central hypothesized mechanism in MI (Moyers et al., 2016). Change talk is thought
to be associated with better behavioural outcomes (Miller & Rose, 2009). Many reviews
have confirmed that change talk is linked to improvements in outcomes (Apodaca &
Longabaugh, 2009; Lombardi et al., 2014), but further high-quality research is needed for
full certainty (Copeland et al., 2015; Magill et al., 2019). Sustain talk is a verbalization
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of status quo and cons for change (Miller & Rose, 2009). Some novel studies have
proposed that sustain talk is associated with negative behavioural outcomes using MI
(Apodaca et al., 2014). No research has been found that analysed the motivational
language during online tobacco use cessation intervention.
Motivational Interviewing Strategies
Traditionally, MI is used offline, but in the last few years some studies have examined
the online application of MI strategies in health behaviour change (West et al., 2016).
For example, a tailored, MI-based, online intervention targeted at daily smokers who do
not intend to quit increased their receptivity to information about quitting and helped
them to reduce the number of cigarettes per day (Bommelé et al., 2017). Studies revealed
that cultivating change talk and softening sustain talk can increase the efficiency of
smoking cessation interventions (Lindqvist et al., 2017). More change talk could be
generated by elaborating with open questions, affirming, and reflecting (Apodaca et al.,
2016). The goal of softening sustain talk is to decrease the depth, strength, or momentum
of the sustain talk (Moyers et al., 2016). Some MI strategies have a combined effect; for
example, affirmation can both increase change talk and reduce sustain talk (Apodaca et
al., 2016). Relational MI strategies also have an important role in MI (Miller & Rose,
2009). Expressing empathy is known to be associated with better behavioural outcomes
(Gaume et al., 2008). The aim of technical MI strategies is behavioural change,
meanwhile, the goal of relational MI strategies is building a relationship (Miller &
Rollnick, 2013; Magill et al., 2018). No previous study has investigated how the different
types of social media content based on MI are related to Facebook users’ interactions and
smokers’ motivational language.
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The Investigated Facebook Page
The Cigarette break Facebook page (www.facebook.com/cigiszunet) is a Hungarian
public, web-based smoking cessation intervention, which has adopted the MI approach.
MI strategies have been deliberately involved in the creation of Facebook posts, and
social media contents were usually published daily since the beginning. The authors
as MI-experienced healthcare professionals manage the page and create the social media
contents. As of March 23, 2019, the Facebook page had 5,935 likes and a monthly total
reach of 23,089 people. ‘Facebook page like’ means an interest and support for the page,
and the ‘page fan’ is a Facebook user who used the ‘Facebook page like’ button. The
monthly 'total reach' is the number of people (fans and non-fans) who saw the Facebook
page's posts in the last month. The relationship between the number of 'page fans' and
'total reach' can be assessed by the 'fan-total reach ratio'. If the number of fan Facebook
users who saw the post (fan reach) divided by the total number of people who saw the post
(total reach), we get the 'fan-total reach ratio'. We used this ratio as an outcome in our
research. In all, 54% (3177/5932) of the Facebook page fans were women and 46%
(2754/5952) were men. The majority (83%, 4933/5932) was between the ages of 18 and
34 years. According to a previous online survey among the followers of this Facebook
page in 2018, 65% of the participants was smoker, 12% former smokers and 23% non-
smokers (Pócs et al., 2019). The majority of smokers (94%) used tobacco daily, while
the minority (6%) used tobacco occasionally. The most commonly nicotine product
was cigarette (98%), followed by e-cigarette (32%), hookah (20%), cigar (6%) snus (2%),
pipe (2%) and snuff (2%) (Pócs et al., 2019). We summarized the hypotheses of
the current research about the possible effects of post creation strategies based
on the theoretical framework of MI in Table 1.
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Table 1. Aims and hypotheses of the current study.
1) Main Aim: To evaluate the advantages of motivational interviewing strategies
in a Facebook-based tobacco use cessation intervention. Hypotheses are:
a) Motivational interviewing strategies will receive significantly higher
engagement rate and fan-total reach ratio compared to the control group.
b) Motivational interviewing strategies will generate significantly less negative
feedback compared to the control group.
c) Motivational interviewing strategies will elicit significantly more change talk
and less sustain talk compared to the control group.
2) Secondary Aim: To evaluate the impact of each motivational interviewing
strategy. Hypotheses are:
a) “Elaborating change talk” strategies will elicit significantly more change talk
compared to the control group.
b) “Softening sustain talk” strategies will generate significantly more or less
sustain talk compared to the control group.
c) “Relational motivational interviewing” strategies will receive significantly
higher engagement rate compared to the control group.
Materials and methods
Social Media Content Types
We exported Facebook Insights page and post data posted on Facebook between March
7, 2017 and March 7, 2019 on March 23, 2019. In all, 816 posts were made in this period,
and we excluded 55 admin’s posts, 6 boosted posts, 7 MI non-adherent posts, and 47 posts
which were targeted at non-smokers and electronic cigarette users. After data exclusion,
701 posts were included (N=701), which were targeted at tobacco users, followed the MI
spirit (MI adherent posts), and did not use financed, boosted posts. Then, we classified
these posts into 8 categories using MI strategy terms described in Table 2 (Miller &
Rollnick, 2013; Moyers et al., 2016). The 8 types of social media contents included the
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following: 4 technical MI strategies (elaborating change talk, affirming change talk,
reflecting change talk, and softening sustain talk), 2 relational MI strategies
(building partnership and expressing empathy), and 2 categories for the control group
(entertaining and giving information). ‘Elaborating change talk’ posts used asking
strategies, such as ‘exploring goals and values’. ‘Affirming change talk’ posts
emphasized efforts, strengths, ability to succeed or ability to make decisions. ‘Reflecting
change talk’ posts captured and illustrated role models for success, efficient cessation
methods or emotions. ‘Softening sustain talk’ posts showed a marked effort to decrease
sustain talk. ‘Building partnership’ posts requested smokers' opinion about important
issues of tobacco use, such as social acceptability. ‘Expressing empathy’ posts
emphasized an understanding of smokers’ point of view. ‘Entertaining’ posts provided
enjoyable content for the audience without ridiculing, labeling, blaming, moralizing, or
arguing. ‘Informative’ posts gave general and neutral information without persuading,
advising, or warning. We present examples and definitions of all types of social media
content in the Appendix. In order to validate the classification, the four authors classified
the 200 included posts into 8 categories separately and then compared them for coherence
(Fleiss kappa value of 0.847). Any divergence in categorization was discussed.
Thereafter, these four raters categorized all the 701 included posts separately again
(Fleiss kappa value of 0.860). 443 Facebook posts met the requirements of the six MI-
based post categories. The control group consisted of 258 Facebook posts, which did not
use MI strategies.
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Table 2. Definitions of social media content types used in the current study.
1) Technical Motivational Interviewing Strategies
a) Cultivating change talk. Each post shows a marked effort to increase the depth,
strength, or momentum of the smokers’ language in favor of tobacco use cessation
or smoking behavior control. This type of strategies includes: elaborating,
affirming, reflecting (EAR).
i) Elaborating change talk. These posts used asking strategies about tobacco use
cessation or smoking behavior control: evocative questions, asking for
elaboration or examples, exploring decisional balance, exploring goals and
values, looking forward.
ii) Affirming change talk. These posts emphasized something positive and genuine
in tobacco use cessation or smoking behavior control: smokers’ efforts and
strengths (affirmation), ability to make decisions and self-determination
(emphasizing personal control), ability to succeed (support self-efficacy).
iii) Reflecting change talk. These posts captured and illustrated to smokers
something about tobacco use cessation or smoking behavior control: emotions
(simple reflection), role models for success (normalizing), and efficient
cessation methods (planning).
b) Softening sustain talk. Each post shows a marked effort to decrease the depth,
strength, or momentum of the smokers’ language in favor of remaining a tobacco
user or failing to control smoking behavior. This type of strategies includes: amplified
reflection, double-sided reflection and reframing.
2) Relational Motivational Interviewing Strategies
a) Building partnership. Each post conveys an understanding that expertise and wisdom
about important issues of tobacco use reside mostly within the smoker (request for
opinion). Themes: social acceptability of smoking, tobacco control policies, tobacco
marketing.
b) Expressing empathy. Each post shows evidence of deep understanding of smokers’
point of view, both the smoker’s explicit statement and implication (“empathic
reflection”). Themes: smokers’ stigmatization, nicotine withdrawal, smoking relapse.
3) Control group
a) Giving information without confrontation. Each post gives general and neutral
information without persuading, advising or warning. Typically, the aim of these posts
is informing and not changing behavior or making relationships.
b) Entertaining without confrontation. Each post provides enjoyable content for the
audience without ridiculing, labeling, blaming, moralizing or arguing. Typically, the
aim of these posts is entertaining and not changing behavior or making relationships.
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Primary Outcomes
We summarized the definitions of primary and secondary outcomes in Table 3.
Engagement rate, negative feedback and fan-total reach ratio were the primary outcomes
which represented Facebook users’ interactions. We calculated the engagement rate
by dividing the number of post clicks plus the number of positive interactions (likes,
comments, shares) by the total reach (the number of people who saw the post).
Negative feedback is the total number of negative interactions (e.g. post hides or unlike
of page). We also calculated fan-total reach ratio by dividing fan reach by total reach.
Therefore, we measured how the content stimulated interactions (high engagement rate),
or inhibited interactions (large number of negative feedback), or how it appealed to the
audience of the investigated Facebook page (high fan-total reach ratio), or how it appealed
to non-fan Facebook users who had not like the Facebook page before they saw the post
(low fan-total reach ratio). It should be noted that engagement rate and negative feedback
evaluate the quality of the interaction, while fan-total reach ratio shows who is more
interactive: Facebook page fans or non-fans. Some of non-fan Facebook users are
presumably new social media users on a Facebook page. A lower fan-total reach ratio can
raise the possibility of reaching new Facebook users, that is the total reach increases with
new non-fans. It should be pointed out, that by creating Facebook profiles social media
users agree to the terms and conditions of the Facebook platform, which include clauses
on accessing their data by third parties, including researchers. We exported primary
outcomes from Facebook Insights data, which contains hundreds of anonymized and
aggregate data; therefore, Facebook users cannot be identified.
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Table 3. Definitions of primary and secondary outcomes used in this study.
1) Facebook users’ interactions (primary outcomes)
a) Engagement rate. The number of people who liked, commented, shared
(positive interactions), or clicked on the post divided by the number of people
who saw the post (total reach).
b) Negative feedback. The total number of negative interactions (post hides,
hides of all posts, reports of spam, unlike of page).
c) Fan-total reach ratio. The number of fan Facebook users who had liked the
Facebook page before they saw the post (fan reach) divided by the total
number of people who saw the post (total reach).
2) Motivational language (secondary outcomes)
a) Change talk. Any smoker’s comment that favors movement toward tobacco
use cessation.
b) Sustain talk. Any smoker’s comment that favors remaining a tobacco user
rather than movement toward tobacco use cessation.
Secondary Outcomes
Next, we analysed the Facebook users’ comments. We ignored comments on shared
posts, because many sharing occurred in private messages, closed or secret Facebook
groups, making it impossible to analyse them. The influence of the Facebook posts may
be related to the first comments on those posts. Second and third comments may be the
Facebook users’ responses to the comments, and not the responses to the social media
contents. That is why both second and third comments were excluded. We collected
516 first comments on the Facebook page’s posts in the investigated period.
We categorized first comments to receive smokers’ motivational language as
secondary outcomes: change talk and sustain talk, which are described in Table 3.
For the categorization of comments, we applied traditional and clear definitions of MI
language. Two raters classified all the 516 first comments separately into 3 categories:
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change talk, sustain talk, and neutral (non-MI) comments (Cohan kappa value of 0.964).
After excluding 312 non-MI comments, the total number of MI comments was 204, which
were used as secondary outcomes. MI comments were found in Facebook posts created
with or without MI strategies. Lastly, it should be noted that we collected these comments
from a publicly available, open Facebook page, where the aurthors’ identity as academic
researcher was transparent. Social media users were free to describe their feelings,
experiences and opinions about tobacco use and cessation. The Facebook users'
comments did not include personal or sensitive data.
Data Analysis
In the cases of negative feedback and fan-total reach ratio, we performed parametric tests
afterwards. For the other outcomes non-parametric tests were implemented. Firstly,
we compared MI strategies with the control group using Welch’s t-test and independent
two-sample t-test. Secondly, we compared each MI strategy to the control group using
the KruskalWallis H test and one-way analysis of variance. Ethics permission for this
study was obtained from the Ethics Committee, Albert Szent-Györgyi Health Centre,
University of Szeged. Reference number: 3805/2016-SZTE.
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Table 4. Statistical differences between the post categories (N=701) according to primary
and secondary outcomes.
Post categories
Na
Primary
outcomes
Secondary outcomes
NFb
FTRRb
CTc
STc
n (%)
Mean (SD)
Mean (SD)
MI strategiesd
443 (63)
0.17 (0.42)
59.21 (19.65)
0.24 (0.83)
0.14 (0.61)
Control groupd
258 (37)
0.15 (0.43)
52.51 (20.47)
0.06 (0.32)
0.08 (0.32)
P-valuesd
.506
<.001
<.001
.057
Elaborating CTe
121 (17)
0.20 (0.48)
57.61 (19.34)
0.36* (0.96)
0.21 (0.81)
Affirming CTe
87 (12)
0.14 (0.38)
60.70* (20.69)
0.32* (1.25)
0.10 (0.43)
Reflecting CTe
89 (13)
0.17 (0.38)
66.32* (18.92)
0.10 (0.54)
0.08 (0.43)
Softening STe
57 (8)
0.16 (0.37)
55.36 (18.88)
0.16 (0.45)
0.21 (0.82)
Relational MIe
89 (13)
0.17 (0.43)
55.32 (18.56)
0.18 (0.47)
0.12 (0.39)
Control groupe
258 (37)
0.15 (0.43)
52.51 (20.47)
0.06 (0.32)
0.08 (0.32)
P-valuese
.820
<.001
<.001
.423
a. Total number of posts (N).
b. Engagement rate (ER); negative feedback (NF); fan-total reach ratio (FTRR).
c. Change talk (CT); sustain talk (ST).
d. Differences between the control group and motivational interviewing (MI) strategies together.
e. Differences between the control group and each motivational interviewing (MI) strategy:
elaborating change talk (CT); affirming change talk (CT); reflecting change talk (CT);
softening sustain talk (ST); and relational MI strategies.
* Significantly higher value compared to the control group using Dunn’s and Tukey's honestly
significant difference post hoc tests.
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Results
Motivational Interviewing versus Control Group
The statistical analysis of post categories is shown in Table 4. We compared technical
and relational MI strategies together with the control group to assess MI-based social
media contents in an online context. According to the results Facebook posts which used
MI strategies were associated with significantly higher engagement rate (t(653)=2.60,
p=.010) and significantly higher fan-total reach ratio (t(699)=4,29, p<.001).
These findings highlight that Facebook might be a suitable platform for MI strategies
because they seem to stimulate more interactions, and appeal more to the audience of
the Facebook page than giving information or entertaining, respectively. We also found
that there were significantly more change talk (t(623)=4.03, p<.001) on the Facebook
posts where MI strategies were used. These results show that MI strategies could facilitate
tobacco use cessation according to the larger number of change talk. Thereafter,
we assessed the relationship between the control group and each MI strategy to evaluate
the impact of MI-based social media contents separately.
Different Motivational Interviewing Strategies
Facebook Users’ Interactions
Firstly, Facebook users’ interactions (primary outcomes) were analysed. A Kruskal-
Wallis H test showed that there was a statistically significant difference in the engagement
rate between the different Facebook post categories (χ2(5)=45.27, p<.001). Dunn’s
pairwise tests were carried out for the six pairs of Facebook post groups. There was
a significant difference between the relational MI strategies with a higher engagement
rate and the control group (p<.001). This result suggests that relational MI strategies
could be efficient in stimulating interactions. One-way analysis of variance showed
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a statistically significant difference in fan-total reach ratio between the different
Facebook post categories (F(5, 695)=7.44, p<.001). Post hoc analysis using Tukey’s
honestly significant difference indicated that reflecting change talk strategies (p<.001)
and affirming change talk strategies (p=.011) were associated with significantly higher
fan-total reach ratio compared to the control group. These findings suggest that
reflecting change talk and affirming change talk strategies proved popular among the
audience of the Facebook page. We could not find a significant correlation between the
control group and MI strategies during the analysis of negative feedback. Contrary to
the hypothesis, these results suggest that negative feedback was not significantly less
in the study group.
Smokers’ Motivational Language
Secondly, we assessed the smokers’ motivational language (secondary outcomes).
A Kruskal-Wallis H test provided very strong evidence of a difference (χ2(5)=29.68,
p<.001) between Facebook post categories in the case of change talk comments.
Elaborating change talk strategies (p<.001) and affirming change talk strategies
(p=.006) generated significantly more change talk comments compared to the control
group. These results show that elaborating change talk and affirming change talk
strategies could be useful in web-based smoking cessation interventions.
Significant difference in the number of sustain talk comments was not detected between
the control group and MI strategies.
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Discussion
Motivational Interviewing in Facebook Posts
Findings may have important implications for health care professionals who want
to publish social media contents on Facebook about tobacco use cessation. Firstly,
MI strategies may have some benefits regarding to Facebook users’ interactions.
The content analysis highlighted that MI strategies appear to stimulate significantly more
interactions (higher engagement) and these Facebook posts were more popular
with the audience of the Facebook page (higher fan-total reach) compared to the control
group. On the other hand, we could not find a significant difference in negative feedback
between MI strategies and the control group. In all, these might suggest that the utilization
of MI strategies stimulated and did not inhibit the interactions with the Facebook users.
Moreover, only a small number of negative feedbacks were found, may be due to the MI
adherent social media contents. Secondly, as hypothesized in previous studies (Lindqvist
et al., 2017; Apodaca et al., 2016), MI strategies elicited significantly more change talk
about tobacco use cessation than the control group. These results suggest that MI
strategies may play an important role in the creation of smoking cessation support
contents. In the future, it would be interesting to assess how could be MI strategies
applicable to other online platforms.
Strategies and their benefits
The major practical implications of different MI strategies are discussed in Figure 1.
The results might suggest that elaborating change talk and affirming change talk
strategies could generate several change talk comments about tobacco use cessation.
Consequently, these strategies could be advantageous in creation of smoking cessation
support contents on Facebook. In addition, the content analysis of websites, blogs or other
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social media pages regarding to these MI strategies may be an exciting research question
in the future. Given the popularity (high fan reach) of affirming change talk and
reflecting change talk strategies, they could contribute to a high retention of the target
audience. Further experimental investigations are needed to estimate the utilization of
these strategies in smoking cessation support Facebook groups or mobile applications,
which need a high retention rate. Finally, relational MI strategies might be practicable
to expand the target audience on Facebook, because these posts could stimulate
interactions (according to high engagement rate) with non-fan or new Facebook users
(regarding to low fan reach).
Limitations
Firstly, it should be noted that the audience of a Facebook page is heterogeneous.
Unfortunately, the availability of demographic data is limited, and smoking status is not
registered in Facebook, and these make hard to assess the behavioural changes. However,
the usefulness of Facebook users' interactions (e.g., engagement or fan reach)
is independent from smoking status, and only comments clearly written by smokers were
evaluated in the investigation. Facebook users' interactions and smokers' comments may
provide an immediate feedback for health care professionals who want to publish social
media contents on Facebook about tobacco use cessation. Secondly, boosted posts were
also excluded, although advertising could increase the reach of the Facebook page and
thereby the engagement rate or the fan-total reach ratio of a given Facebook post during
the advertising period. Lastly, MI post categories have been compiled using clear terms
described in the literature (Miller & Rollnick, 2013; Moyers et al., 2016). However,
the assessment of MI treatment fidelity in an online context may be also an exciting
research question in the future.
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Conclusions
Using MI strategies in Facebook post creation could provide an opportunity to stimulate
interactions with young smokers and evoke change talk about tobacco use cessation
without relevant negative feedback. The results have potential implications for public
health campaigns designed to Facebook-based tobacco use cessation interventions,
especially in post creation. Regarding the findings, we suggest implementing
MI strategies in these interventions.
Acknowledgments
We would also like to show our gratitude to the editorial staff of the investigated
Facebook page for tirelessly editing contents about smoking cessation, and we thank
all “anonymous” reviewers for their insights.
Declaration of interest statement
This research received no specific grant from any funding agency in the public,
commercial, or not-for-profit sectors. The investigated Facebook page is a non-business
entity which employs volunteers and uses donations to sustain its mission. Authors have
no conflicts of financial or competitive interest to disclose. Original data are available
from the corresponding author on request.
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Appendices
(1) Examples and definitions of social media content types (doc).
(2) Examples and definitions of motivational language (doc).
Graphical Abstracts of this article are in ResearchGate and Figshare websites!

Supplementary resources (10)

... The engagement on Facebook can be interpreted as the usage of the public health intervention, which is divided into quantity indicators (e.g., frequency and duration of usage) and quality indicators (e.g., the use of specific buttons) [18,21]. Facebook applies the same theoretical framework of quality indicators when it provides certain interaction data (reactions, comments, shares, and clicks) to the Facebook page administrators as a group of "engagement rate" [22]. The Facebook reactions (such as "Like", "Love", "Haha", "Wow", "Sad" and "Angry") can give an opportunity to the users to express their emotions [23]. ...
... Clicks cover any other neutral actions, such as viewing the Facebook page profile or expanding photos to full screen [28]. Lastly, there is another group of interactions, which can be interpreted as resistance against the public health intervention [18,22]. As opposed to engagement, negative Facebook interaction buttons lead to an interruption with the public health intervention [18,22]. ...
... Lastly, there is another group of interactions, which can be interpreted as resistance against the public health intervention [18,22]. As opposed to engagement, negative Facebook interaction buttons lead to an interruption with the public health intervention [18,22]. These "anti-engagement" activities include post hides, hides of all posts, reports of spam, and the unlike of the page [18,22]. ...
Article
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Facebook demotes “engagement bait” content that makes people interact. As a result of this sanctioning, public health content can reach fewer Facebook users. This study aims to determine the negative effect of engagement bait and find alternative techniques. In a three-year period, 791 smoking cessation support content was included (n = 791). The Facebook posts were classified into “engagement bait”, “alternative techniques” and control groups. Facebook metrics were compared between the study and control groups. The reach of Facebook page fans was significantly lower in the engagement bait group compared to the control group. On the other hand, the alternative techniques had a significantly lower rate of negative Facebook interactions, as well as significantly higher click rates compared to the control group. This is the first study to reveal the sanctioning of engagement bait on smoking cessation support Facebook posts. “Engagement bait” content has a lower ranking on the Facebook Fans’ Newsfeed page. Nevertheless, alternative techniques can circumvent the restrictions on engagement bait. At the same time, alternative techniques can stimulate the click rate and inhibit the rate of negative interactions.
... So far, there has been little discussion about the effect of Facebook-based Motivational Interviewing on smoking cessation outcomes. In the past a study sought to explore which Motivational Interviewing strategies increase engagement, and which strategies decrease it [45]. "Relational Motivational Interviewing" strategies may achieve higher engagement rate, "Elaborating Change Talk" strategies can elicit more change talk, while "Affirming Change Talk" strategies tend to obtain higher fan-total reach ratio [45]. ...
... In the past a study sought to explore which Motivational Interviewing strategies increase engagement, and which strategies decrease it [45]. "Relational Motivational Interviewing" strategies may achieve higher engagement rate, "Elaborating Change Talk" strategies can elicit more change talk, while "Affirming Change Talk" strategies tend to obtain higher fan-total reach ratio [45]. However, no previous study has investigated the relationship between the motivational language and Facebook reaction buttons, which was one of our study goals. ...
... Then, we excluded 45 contents which were not adherent to motivational interviewing or were not image-based. This was necessary since the investigated Facebook-based intervention relied on contents which were adherent to the motivational interviewing approach and contained an image, as described in our previous research [45]. The next step of the exclusion process was to select Facebook posts which received comments related to smoking cessation. ...
Article
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The “processes of change” and “motivational language” are common in smoker Facebook users’ comments under smoking cessation support contents. Smokers can combine this verbalization of the smoking cessation process with visual expression when they use comments and Facebook reactions at the same time. The aim of this study was to understand the relationship between processes of change, motivational language, and the Facebook reaction buttons. A total of 821 smokers’ comments were analyzed in the current study (n = 821), which responded to image-based smoking cessation support contents. The processes of change and the motivational language used in the investigated comments were identified. These linguistic categories were compared with the usage of reaction buttons. The Facebook users who used the “Haha” reaction button wrote a significantly higher proportion of sustain talk than those who used the “Like” or “Love” reaction buttons. The Facebook users who combined the comment and “Love” reaction wrote significantly more change talk than those who did not utilize these buttons. We suggest that the “Haha” reaction may be a negative indicator, the “Like” reaction may be a neutral indicator, and the “Love” reaction may be a positive engagement indicator in terms of the smoking cessation process during Facebook-based interventions. These results may highlight how to evaluate Facebook reactions relating to smoking cessation support contents.
... Hence, the fan group provides a better opportunity for Facebook to intervene. However, previous research has shown that high rates of page likes can be associated with a high engagement rate for certain content [80]. This implies that limiting fan reach gives Facebook a more vulnerable point of attack to sanction engagement bait content. ...
... We also found that the alternative strategies had significantly lower rates of negative interactions and significantly higher click rates compared to the control group. Lowering the rate of negative interactions (as a resistance of behavior change) is extremely beneficial, especially in the area of addiction [33,80]. ...
Thesis
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Background and purposes Our research focused on an internet-based smoking cessation intervention. We analyzed the application of interaction buttons (comments, shares, and Facebook reactions) in response to Facebook posts supporting smoking cessation on a Hungarian Facebook (FB) page called „CigiSzünet” (English name: “Cigarette Break” – used later in the PhD thesis). Engagement expresses the commitment of the participants in the intervention. Through our research, we strive to help public health professionals running smoking cessation Facebook pages to increase their participants engagement. In our first research, we selected smoker participants based on their comments. We identified the language use pointing towards smoking cessation in their comments applying the psychological approaches of the Transtheoretical Model (TTM) and Motivational Interviewing (MI). The expressions used by the smokers in their Facebook comments (verbalization) were compared to their use of Facebook reaction buttons (visualization). Our aim was to explore the correlations between the verbal and visual expressions of smokers in which they indicated smoking cessation in order to understand and subsequently stimulate engagement. In our second research project, we dealt with engagement bait, a strategy for creating specific Facebook posts. Facebook imposes sanctions on posts which apply this strategy and reduces their visibility by demoting them (i.e., these posts are moved to the bottom of the News Feed). Sanctioning contents which utilize engagement bait is performed by Facebook's algorithm, but this process is unfamiliar to the users. Our goal was to explore the mechanism of engagement bait and its effects on contents aiming to help smoking cessation, and to find alternative strategies which can circumvent this sanctioning and increase engagement. Methodology In the first research, a total of 821 comments made by smokers were analyzed (N = 821). In the comments analyzed, we identified the processes of change (which are elements of the Transtheoretical Model) and the motivational language (which was assessed as part of Motivational Interviewing). The language use was compared to the application of Facebook reaction buttons. In the second research, the three-year period following the introduction of sanctions on engagement bait was examined, with a total of 791 Facebook posts (N = 791). The contents 5 were categorized into three groups: "engagement bait", "alternative strategy," and "control" groups. Interaction data and reach data were compared across the different groups. Key results Our first research found that smokers who reacted with the "Haha" button in response to a smoking cessation post were significantly more likely to write expressions indicating their reluctance to stop smoking, than those who reacted with the "Like" button. Smokers who reacted with the "Love" button to comments were significantly more likely to write expressions supporting smoking cessation than those who did not use these reaction buttons. Our second research revealed that the reach of the Facebook page fans was significantly lower in the engagement bait group than in the control group. No significant difference in reach data was found between the alternative strategy group and the control group. The alternative strategy group had significantly lower rates of negative Facebook interactions (e.g., hide posts or report contents) and significantly higher click rates compared to the control group. Conclusions We studied the behavior of smoker participants in real-life conditions in a Facebookbased intervention. The use of the "Haha" reaction button was found to be a negative indicator of engagement. The "Like” reaction was a neutral indicator, whereas the "Love" reaction was a positive indicator. Therefore, if smokers respond to a Facebook post related to cessation with a "Haha" reaction, they presumably do not intend to quit, and if they respond with a "Love" reaction, they are probably inclined to quit. In terms of cessation, the use of the "Like" reaction button was found to show a neutral attitude. Our second research was the first in literature to analyze the way of sanctioning the Facebook page for engagement bait and understand the Facebook algorithm which is applied to select whether a particular content is shown to more or fewer users. Among those users who had not previously liked the page, no sanction was applied. Regarding the page fan, however, the alternative strategy we compiled helped us avoid sanctioning. Our alternative strategy was to use indirect questions instead of direct instructions to interact. In fact, this strategy resulted in fewer negative Facebook interactions and more clicks in the alternative strategy group than in the control group. Therefore, alternative strategies seem to be suitable to increase engagement.
Article
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Introduction: The possibility of successful smoking cessation is increased by early initiation. Therefore, promoting smoking cessation at early age (especially among 14-35-year-olds) has a key role in reducing tobacco use prevalence. Facebook is one of the most popular websites among adolescents and young adults which can be used for age-specific smoking cessation support. Aim: Our research seeks to reveal the effects of a Facebook page on smoking habits, smoking cessation knowledge and attitudes among 14-35-year-olds. Method: An online survey was conducted among the 3278 followers of the author's Facebook page. The questionnaire was completed by 332 people among 14-35-year-olds. We analysed demographic data, smoking habits, the usage frequency and duration of the Facebook page as well as changes in smoking habits, smoking cessation knowledge and attitudes. Results: The average age was 22.57 ± 5.08 years. The examined population consisted of 65% currently smokers, 12% former smokers and 23% non-smokers. Significantly more people reported a positive change in their smoking habits and smoking cessation attitudes among smokers who used the Facebook page more frequently and with longer duration (p<0.05). The habit and attitude changes were significantly higher among smokers who plan to quit smoking (p<0.01). Nevertheless, we also observed attitude changes between 12-25% among smokers who did not plan to quit. Among non-smokers, the positive attitude changes were significantly higher in the low-educated population who live in villages (p<0.01). Conclusion: This Facebook page had a positive effect on smoking habits, smoking cessation knowledge and attitudes among 14-35-year-olds. The contents of the Facebook page could be used to prevent smoking and support smoking cessation among 14-35-year-olds. Orv Hetil. 2019; 160(6): 220-227.
Article
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Objective: In the present meta-analysis, we test the technical and relational hypotheses of Motivational Interviewing (MI) efficacy. We also propose an a priori conditional process model where heterogeneity of technical path effect sizes should be explained by interpersonal/relational (i.e., empathy, MI Spirit) and intrapersonal (i.e., client treatment seeking status) moderators. Method: A systematic review identified k = 58 reports, describing 36 primary studies and 40 effect sizes (N = 3,025 participants). Statistical methods calculated the inverse variance-weighted pooled correlation coefficient for the therapist to client and the client to outcome paths across multiple target behaviors (i.e., alcohol use, other drug use, other behavior change). Results: Therapist MI-consistent skills were correlated with more client change talk (r = .55, p < .001) as well as more sustain talk (r = .40, p < .001). MI-inconsistent skills were correlated with more sustain talk (r = .16, p < .001), but not change talk. When these indicators were combined into proportions, as recommended in the Motivational Interviewing Skill Code, the overall technical hypothesis was supported. Specifically, proportion MI consistency was related to higher proportion change talk (r = .11, p = .004) and higher proportion change talk was related to reductions in risk behavior at follow up (r = -.16, p < .001). When tested as two independent effects, client change talk was not significant, but sustain talk was positively associated with worse outcome (r = .19, p < .001). Finally, the relational hypothesis was not supported, but heterogeneity in technical hypothesis path effect sizes was partially explained by inter- and intrapersonal moderators. Conclusions: This meta-analysis provides additional support for the technical hypothesis of MI efficacy; future research on the relational hypothesis should occur in the field rather than in the context of clinical trials. (PsycINFO Database Record
Article
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Method: Four undergraduate, non-professional raters were trained in the MITI and used it to review 50 audiotapes of clinicians conducting MI in actual treatments sessions. Both kappa and intraclass correlation indices were calculated for all coders, for the best rater pair and for a 20% randomly selected sample from the best rater pair. Results: Reliability across raters, with the exception of Emphasize Autonomy and % Complex Reflections, were in the good to excellent range. Reliability estimates decrease when smaller samples are used and when fewer raters contribute. Conclusion: The advantages and drawbacks of this revision are discussed including implications for research and clinical applications. The MITI 4.0 represents a reliable method for assessing the integrity of MI including both the technical and relational components of the method.
Article
Objective: This meta-analysis examines the predictive validity of client change language subtypes in motivational interviewing (MI) sessions addressing addictive behavior change. Method: A systematic review identified k = 13 primary studies, contributing 16 MI conditions (N = 1556). The pooled correlation coefficient was used to assess the significance, direction, and strength of seven language subtypes (i.e., reason, desire, need, ability, commitment, taking steps, and other) by three valences (i.e., frequency positive or change talk, frequency negative or sustain talk, and proportion change talk) and their relationship to subsequent engagement in addictive behavior. Results: For frequency measures, more sustain talk related to reason, desire, ability, and other were associated with more addictive behavior at follow up. Other change talk was associated with MI outcomes but in an unexpected direction (i.e., more addictive behavior). Proportion measures showed more proportion change talk-reason and -other statements were associated with less addictive behavior at follow up. Sensitivity analyses indicated some heterogeneity and instability of effect sizes, but no evidence of publication bias. Conclusions: This preliminary meta-analysis suggests that aggregate measures of change and sustain talk are comprised of statement subtypes that are not equally meaningful in predicting outcome following MI for addictive behavior change.
Article
Background: Tobacco use is estimated to kill 7 million people a year. Nicotine is highly addictive, but surveys indicate that almost 70% of US and UK smokers would like to stop smoking. Although many smokers attempt to give up on their own, advice from a health professional increases the chances of quitting. As of 2016 there were 3.5 billion Internet users worldwide, making the Internet a potential platform to help people quit smoking. Objectives: To determine the effectiveness of Internet-based interventions for smoking cessation, whether intervention effectiveness is altered by tailoring or interactive features, and if there is a difference in effectiveness between adolescents, young adults, and adults. Search methods: We searched the Cochrane Tobacco Addiction Group Specialised Register, which included searches of MEDLINE, Embase and PsycINFO (through OVID). There were no restrictions placed on language, publication status or publication date. The most recent search was conducted in August 2016. Selection criteria: We included randomised controlled trials (RCTs). Participants were people who smoked, with no exclusions based on age, gender, ethnicity, language or health status. Any type of Internet intervention was eligible. The comparison condition could be a no-intervention control, a different Internet intervention, or a non-Internet intervention. To be included, studies must have measured smoking cessation at four weeks or longer. Data collection and analysis: Two review authors independently assessed and extracted data. We extracted and, where appropriate, pooled smoking cessation outcomes of six-month follow-up or more, reporting short-term outcomes narratively where longer-term outcomes were not available. We reported study effects as a risk ratio (RR) with a 95% confidence interval (CI).We grouped studies according to whether they (1) compared an Internet intervention with a non-active control arm (e.g. printed self-help guides), (2) compared an Internet intervention with an active control arm (e.g. face-to-face counselling), (3) evaluated the addition of behavioural support to an Internet programme, or (4) compared one Internet intervention with another. Where appropriate we grouped studies by age. Main results: We identified 67 RCTs, including data from over 110,000 participants. We pooled data from 35,969 participants.There were only four RCTs conducted in adolescence or young adults that were eligible for meta-analysis.Results for trials in adults: Eight trials compared a tailored and interactive Internet intervention to a non-active control. Pooled results demonstrated an effect in favour of the intervention (RR 1.15, 95% CI 1.01 to 1.30, n = 6786). However, statistical heterogeneity was high (I2 = 58%) and was unexplained, and the overall quality of evidence was low according to GRADE. Five trials compared an Internet intervention to an active control. The pooled effect estimate favoured the control group, but crossed the null (RR 0.92, 95% CI 0.78 to 1.09, n = 3806, I2 = 0%); GRADE quality rating was moderate. Five studies evaluated an Internet programme plus behavioural support compared to a non-active control (n = 2334). Pooled, these studies indicated a positive effect of the intervention (RR 1.69, 95% CI 1.30 to 2.18). Although statistical heterogeneity was substantial (I2 = 60%) and was unexplained, the GRADE rating was moderate. Four studies evaluated the Internet plus behavioural support compared to active control. None of the studies detected a difference between trial arms (RR 1.00, 95% CI 0.84 to 1.18, n = 2769, I2 = 0%); GRADE rating was moderate. Seven studies compared an interactive or tailored Internet intervention, or both, to an Internet intervention that was not tailored/interactive. Pooled results favoured the interactive or tailored programme, but the estimate crossed the null (RR 1.10, 95% CI 0.99 to 1.22, n = 14,623, I2 = 0%); GRADE rating was moderate. Three studies compared tailored with non-tailored Internet-based messages, compared to non-tailored messages. The tailored messages produced higher cessation rates compared to control, but the estimate was not precise (RR 1.17, 95% CI 0.97 to 1.41, n = 4040), and there was evidence of unexplained substantial statistical heterogeneity (I2 = 57%); GRADE rating was low.Results should be interpreted with caution as we judged some of the included studies to be at high risk of bias. Authors' conclusions: The evidence from trials in adults suggests that interactive and tailored Internet-based interventions with or without additional behavioural support are moderately more effective than non-active controls at six months or longer, but there was no evidence that these interventions were better than other active smoking treatments. However some of the studies were at high risk of bias, and there was evidence of substantial statistical heterogeneity. Treatment effectiveness in younger people is unknown.
Article
Objectives: Hardcore smokers have smoked for many years and do not intend to quit. They also seem unreceptive to information about smoking cessation. We developed a 30-min, tailored web-based intervention that includes motivational interviewing principles. It aims to increase hardcore smokers' intention to quit and their receptivity to information about smoking cessation. Design: In a two-arm experiment, we compared outcome scores of the experimental intervention (n = 346) with those of a control intervention (n = 411). Methods: Our main outcomes were receptivity to information about quitting, intention to quit, quitting self-efficacy, and interest in a subsequent online intervention. Our secondary outcomes were cigarettes smoked per day and quit attempts. All outcomes were measured directly post-experiment (t1), after 2 weeks (t2), and after 2 months (t3). Results: At t1, hardcore smokers in the intervention condition were more receptive to information about quitting than controls. At both t2and t3, those in the experimental group had reduced the number of cigarettes more than those in the control group. At t2, but not t3, more participants in the experimental group had reduced their cigarette consumption by at least 50% than among controls. We found no significant differences in intention to quit, quitting self-efficacy, interest in a subsequent online quitting intervention, and number of quit attempts. Conclusions: The intervention increased hardcore smokers' receptivity to information about smoking cessation and decreased their cigarette consumption by about 1 cigarette per day. Although the results are positive, the clinical relevance may be limited. We recommend further developing this intervention for practical use in health care settings. Statement of contribution What is already known on this subject? Hardcore smokers have smoked for many years and do not intend to quit. There are currently no online interventions for hardcore smokers. What does this study add? This study tested an online intervention for hardcore smokers. The intervention increased hardcore smokers' receptivity to information about quitting. It also helped to reduce the number of cigarettes per day.
Article
Background: Popular social media could extend the reach of smoking cessation efforts. In this systematic review, our objectives were: 1) to determine whether social media interventions for smoking cessation are feasible, acceptable, and potentially effective; 2) to identify approaches for recruiting subjects; and 3) to examine the specific intervention design components and strategies employed to promote user engagement and retention. Methods: We searched Scopus, Medline, EMBASE, Cochrane Central, PsychINFO, CINAHL, and Web of Science through July 2016 and reference lists of relevant articles. Included studies described social media interventions for smoking cessation and must have reported outcomes related to feasibility, acceptability, usability, or smoking-related outcomes. Results: We identified 7 studies (all were published since 2014) that enrolled 9755 participants (median=136 [range 40 to 9042]). Studies mainly used Facebook (n=4) or Twitter (n=2), and emerged as feasible and acceptable. Five studies reported smoking-related outcomes such as greater abstinence, reduction in relapse, and an increase in quit attempts. Most studies (n=6) recruited participants using online or Facebook advertisements. Tailored content, targeted reminders, and moderated discussions were used to promote participant engagement. Three studies found that active participation through posting comments or liking content may be associated with improved outcomes. Retention ranged from 35% to 84% (median=70%) across the included studies. Conclusions: Our review highlights the feasibility, acceptability and preliminary effectiveness of social media interventions for smoking cessation. Future research should continue to explore approaches for promoting user engagement and retention, and whether sustained engagement translates to clinically meaningful smoking cessation outcomes.
Article
Objective: To examine whether the addition of online motivational interviewing (MI) chats to a Web-based, group behavioral obesity treatment program augments weight loss outcomes relative to the Web-based weight control program alone. Methods: Healthy individuals (N = 398, 24% minority) with overweight/obesity were randomized to a 36-session group Internet behavioral weight control treatment (BT) or the same group Internet treatment plus six individual MI chat sessions (BT + MI). Both conditions received weekly synchronous online chat group sessions for 6 months followed by 12 monthly group chats. Participants in both groups received identical behavioral lessons and individualized therapist feedback on progress toward meeting exercise and calorie goals. BT + MI also received six individual MI sessions delivered by a separate MI counselor via Web chat. Weight loss was measured at 6 and 18 months. Results: There were no significant differences in weight loss between BT (-5.5 ± 6.0 kg) and BT + MI (-5.1 ± 6.3 kg) at 6 months or at 18 months (-3.3 ± 7.1 kg vs. -3.5 ± 7.7 kg for BT and BT + MI, respectively). Attendance at group chats did not differ between groups, nor did self-monitoring patterns, suggesting comparable engagement in the weight control program in both conditions. Conclusions: Online MI chat sessions were not a viable strategy to enhance Web-based weight control treatment outcomes.
Article
Background: We currently lack insight into the predictive processes of Motivational Interviewing (MI) in smoking cessation treatment. More knowledge is necessary to be able to further enhance the treatment effect in smoking cessation interventions. Objectives: To examine certain hypothesized active components of MI in smoking cessation treatment delivered in an ordinary clinical setting. Methods: Audio-recordings of 106 smoking cessation treatment sessions were analyzed using the Motivational Interviewing Sequential Code for Observing Process Exchanges (MI-SCOPE) Coder's Manual and the Motivational Interviewing Treatment Integrity code (MITI) Manual, version 3.1. The outcome measure was self-reported 6-month continuous abstinence at 12-month follow-up. Results: Client Activation utterances in favor of change were positively associated with smoking cessation at follow-up. The combined category of client language expressing a Desire or a Need to continue to smoke was negatively predictive of smoking cessation. In addition, we found preliminary support for a negative interaction effect between counselors' demonstration of the spirit of MI and clients Activation utterances in favor of change. Conclusions/Importance: Our data suggest that if smoking cessation counselors cultivate client Activation utterances in favor of abstinence and softening client utterances expressing desire or perceived need to smoke, this could contribute to higher rates of treatment success. In addition, counselors' demonstration of the spirit of MI was a statistically significant predictor of outcome when the negative interaction effect between Activation utterances in favor of change and MI spirit was taken into account. These findings should be evaluated in larger studies in the future.