The Impact of Marketing Practices on NGO Performance: The Pestel Model Effect

Abstract

As political conflicts and uncertainty in many developing countries are becoming more frequent, asylum seekers are increasingly numerous. Since affected parties are refugees and host countries, humanitarian and non-governmental organizations play a large role in most host communities. Despite their nonprofit nature, NGOs have a huge need for resources NGOs to carry out their missions and achieve sustainability to serve as many refugees as possible. This study reflects the important role that marketing plays in NGOs in achieving the above goals and is a marginalized concept for most NGOs' managers and owners. Marketing also serves a social role in addition to sustainability for NGOs. Since these organizations have to attract capital, they also have to attract personnel. Key support of humanitarian organizations lies in voluntary work, donations and benevolent participation in charitable activities. To attract community awareness and involvement, these organizations should promote their causes. Social marketing, marketing concepts and strategies will do this. Despite the resource constraint, this research will elaborate and discuss the impact of marketing practices on NGOs at various levels and on different means and limitations of marketing in NGOs.

Full text

The Impact of Marketing Practices on NGO Performance: The Pestel Model Effect
2884
Turkish Online Journal of Qualitative Inquiry (TOJQI)
Volume 12, Issue 3, July 2021:2884- 2903
Research Article
The Impact of Marketing Practices on NGO Performance: The Pestel Model Effect
Worakamol Wisetsri
1
, Krishnabhaskar Mangalasserri
2
, Luigi Pio Leonardo Cavaliere
3
,
Praveen Mittal
4
, M. Kalyan Chakravarthi
5
, Kartikey Koti
6
, Ashish Gupta
7
, S. Suman Rajest
8
,
R. Regin
9
Abstract
As political conflicts and uncertainty in many developing countries are becoming more frequent, asylum seekers
are increasingly numerous. Since affected parties are refugees and host countries, humanitarian and non-
governmental organizations play a large role in most host communities. Despite their nonprofit nature, NGOs
have a huge need for resources NGOs to carry out their missions and achieve sustainability to serve as many
refugees as possible. This study reflects the important role that marketing plays in NGOs in achieving the above
goals and is a marginalized concept for most NGOs' managers and owners. Marketing also serves a social role in
addition to sustainability for NGOs. Since these organizations have to attract capital, they also have to attract
personnel. Key support of humanitarian organizations lies in voluntary work, donations and benevolent
participation in charitable activities. To attract community awareness and involvement, these organizations
should promote their causes. Social marketing, marketing concepts and strategies will do this. Despite the
resource constraint, this research will elaborate and discuss the impact of marketing practices on NGOs at
various levels and on different means and limitations of marketing in NGOs.
1
Associate Professor, Department of Manufacturing and Service Industry, Management, Faculty of Business
and Industrial Management, King Mongkut's University of Technology North Bangkok, Bangkok Thailand,
drkapook@gmail.com
2
Adjunct Faculty in Marketing and Marketing communication at Skyline University Sharjah UAE, CUCA
Ajman UAE and University of West London UAE Campus, krishnabhaskar.mangalasserri@gmail.com
3
Department of Economics, University of Foggia, Via Romolo Caggese, Foggia FG, Italy,
luigi.cavalie@gmail.com
4
Assistant Professor, GLA University, Mathura, India. praveen.mittal@gla.ac.in
5
School of Electronics Engineering, VIT-AP University, Amaravathi, India. kalyanchakravarthi.m@vitap.ac.in
6
Associate Professor, Acharya Bangalore B-School, Bangalore University, Bangalore, India.
7
Research Scholar, Department of Commerce, University of Lucknow, Lucknow, UP, India.
ashishbondgupta@gmail.com
8
Researcher, Vels Institute of Science, Technology & Advanced Studies, Chennai, Tamil Nadu, India.
9
Assistant Professor, Department of Computer Science and Engineering, Adhiyamaan College of Engineering,
Tamil Nadu, India.

Worakamol Wisetsri, Krishnabhaskar Mangalasserri, Luigi Pio Leonardo Cavaliere, Praveen Mittal,
M. Kalyan Chakravarthi, Kartikey Koti, Ashish Gupta, S. Suman Rajest, R. Regin
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Keywords: Impact of Marketing, Practices on NGO Performance, Pestel Model Effect, Businesses and Firms.
Introduction
We quote businessdictionary.com: The management mechanism by which products and services pass from the
idea to the consumer [1-5]. If we were to go through the business concept of marketing solely to describe the
marketing definition clearly. Its coordinates four components known as the four marketing:
• Commodity recognition, option and growth,
• The price calculation,
• Selecting the medium of delivery to hit the location of the consumer.
The advertising plan should be built and applied. "The organization makes its appearance in engineering events
to support the device and is widely publicized on the Internet. T.V [26-11]. Marketing is focused on market
thinking and satisfaction with consumers. Marketing is distinct from sale because "sale is about the tools and
strategies of getting customers to exchanges for their goods. It's not about the nature of the trade [12-17]. This
was the concept of corporate promotion, focused on their practices and plans. The majority of businesses and
firms. The organization will be the NGO, the client, the donor ARD society, the products and/or services, and
the standard of the business's service if we connect any ideas from the previous concept with the nonprofit
environment [18-27]. These are the four as of marketing:
• Defining, choosing and cultivating a trigger.
• Recognition of the population impacted.
• the selection of the region impacted and the channel of delivery for disadvantaged persons.
• Designing and executing an image creating plan to win the goodwill and interest of donors' funds and
community.
Customer Wants Meets
The universe will be at the road to your door if you create a better mousetrap." And it would likely be profitable
for companies who produce goods and services that suit their unique needs. However, it requires more than the
market hypothesis that clients are happy with what they seek [28-35]. Firms taking the time to define consumer
segments in a certain way and take measures to obtain insight by market analysis, one-on-one experiences and
customer reviews are likely to ensure that anything they do resonates with the public [36-42].
• Selecting the correct price: it is impossible that Lexus will sell Rolex watches and Kmart will begin
selling them. Nevertheless, pricing choices are important to marketing success and enable some brand
values to be developed and adhered to. The firms would opt to offer high-volume, low-risk, low-volume
and any price point in the meantime. Pricing assessments must therefore be focused on realistic industry
research and other available strategic alternatives [43-52].
• Access: access is the marketing mix's "location." Consumers must be willing to access the goods and
services that they want; otherwise that all the sacrifices produced by the company are useless to produce
a strong product at the right price. Access can be a perfect venue, comfortable moments, front-desk
employees that respond instantly to the telephone and simple to order electronically in today's technical
age [53-62].
• Successful promotion: If the target group does not realize that the right quality is accessible, the best
price would still not thrive. That's when it comes to advancement. Businesses must define and choose
the engagement methods they want to target these audiences at the required time and location [63-72].

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Social networking, for example, is possibly not the right method to have with an ageing community, and
newspapers are probably not the best way to enter the university sector. The chosen contact approach is
the correct one for the desired audience by deliberate choices " [73-81].
NGOs would have to adopt the following matrix to connect the above marketing practices to the nonprofit
world:
• Consumer needs meeting: understanding who the demographic impacted is (the focus segment), the
requirements for their insecurity and, as a result, their needs. In addition to these needs, the NGO is
organizing a workshop [82-89].
• Selecting the best price: it has a lot to do with budgeting problems in NGOs. Each trigger and, therefore,
every community affected has its own "cost." Here, we mean the requisite expenditure for operating on
the intended cause through pricing. Suppose the target demographic in the host community is war
refugees that ignored the essential needs of displacement, for example. In that case, an agency might
meet basic food provisions of approximately eight households for one full month for the sum of $1,000
[90-95]. On the other side, the $1000 could barely fund insurance costs and court processes for a harmed
victim, whether the target group were women experiencing domestic abuse. Therefore, the NGO shall
create the time budget for the function and project it has selected [96-101].
• Access: ensure access to the core of the community involved through an agency. The analysis of the
region with the largest number of casualties and the creation of an open community facility, or the
expansion of its operation in that region, will do this by getting out to the field and targeting the areas of
disadvantaged citizens [102-109].
• Productive promotion: for an NGO, the promotion of picture creation will be more successful and can
be done through various activities that will be addressed later.
Basic Marketing Theories
Traditionally the selling of small ideas and logic may be regarded as analytical science. However, given the lack
of an internationally clear marketing strategy, there are many marketing-driven practices in both benefit and
nonprofit industries. The SWOT Studies, the Maslow hierarchy of requirements, PESTEL Analysis and the
picture creation, will be highlighted in this portion. Many firms and organizations using SWOT research, so who
did the idea come up? "The American firm and executive consultant was Albert Humphrey. During his work at
the Stanford Research Institute (1960–70), he developed a strategy team system called the SOFT analysis,
known as the SWOT analysis.
SWOT stands for, as some would already know:
• S – Strengths
• W – Weaknesses
• O – Opportunities
• T – Threats
and is illustrated as follows:
SWOT theory can be applied simply as it seems to evaluate strengths, weaknesses, chances and threats affecting
a company, a marketing or any other kind of projects. Once the project's objective has been established,
management identifies the internal and external factors that will be positive or negative on the overall objective

Worakamol Wisetsri, Krishnabhaskar Mangalasserri, Luigi Pio Leonardo Cavaliere, Praveen Mittal,
M. Kalyan Chakravarthi, Kartikey Koti, Ashish Gupta, S. Suman Rajest, R. Regin
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because every business or organization must deal with internal and external factors. The analysis is divided into
two sections; one internally identifies the organization's strengths, and weaknesses and the first externally
identify opportunities and threats. The first is an internal analysis. The Strengths element looks for the
organization's strongest, what kinds of human / financial resources/knowledge it possesses that can assist it with
the mission's goal, whatever relations and relationships it has, how much and with whom it has negotiated
leverage etc.
The Opportunities aspect (External/Positive Influence) looks at what influences and improvements an
organization's competitive environment might use, which vulnerabilities can it take advantage of in its rivals, if
emerging technology will become available, which different markets/segments will open up to it, etc. Factor
Deficiencies show the worse of the organizations, what essential services are obsolete as there is little
preparation for their employees, where they are, what partnerships and associations they could have, yet not.
Factor threats identify factors that may damage the organization by other "competitors," potential new
legislation which might adversely impact its interests, social changes that might threaten it, possible damages
from the economic cycle, etc. Factor threats are identifiable. Once this study has been applied, the organization
can and must benefit from turning a threat into a strength and a weakness. To Maslow's hierarchy of needs,
"Abraham Maslow, a human-behaving psychology expert, created it. The hierarchy was first established to
illustrate the connection between the fundamental needs of men and human wishes ".
The following is visualized in figure 1:
Figure 1. Maslow's Hierarchy of Needs
The pyramid is a hierarchy classified into five categories. To state that before fulfilling those fundamental
needs, humans will not follow further wishes, and as each of the most significant downward demands is
satisfied, we move up the hierarchy. We can meet the fundamental necessities of humanity at the bottom.
• Physiological requirements, essential human requirements, including diet, water, sleep and so on, will
do without.
• Protection requirements: economic, human, medical, medical at work, etc.
• Social needs: social cohesion, friendly and family connections, social inclusion.

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• Estimation needs respect, self-esteem, trust, self-fulfilment.
• Self-refreshment: a person would usually aspire to realize his / her full potential after meeting all the
previous needs.
Marketers utilize this matrix to identify their target consumer desires and needs to influence their audience.
Marketers, therefore, get a specific understanding of their intended audiences and formulate their respective
campaign campaigns. However, it is important to bear in mind that the needs and wishes may change, especially
in times of economic and political change. That is why advertisers must hold their campaign up-to-date to retain
its validity. We also elaborated hypotheses in the previous two paragraphs to analyze the project and the
objective. Next, we move to the organization's environment. Analysis of Pestel is a tool that allows marketers to
analyze and monitor an organization's external macroenvironmental factors. The outcomes of the SWOT review
are related to the fact that these outcomes help advertisers recognize risks and vulnerabilities.
PESTEL means: PESTEL
• P – Policy
• E – Company.
• S – State – social.
• T – scientific technologies
• E – Biological.
• L – Legal Vocabulary
And the following is visualized:
Constitutional factors: who and how the government intervenes with the affairs of the company. This includes
foreign policy, democratic security, labour law, environmental law and so on. If political conditions influence
their operations, organizations can predict potential developments, respond to the current circumstance and plan
their policies in conjunction with them.
• Economic conditions: economic factors influence the performance of an organization in businesses and
enterprises. It involves economic activity, interest, exchange rates, inflation, and so on. They can be
broken into macro and microeconomic. The government has macroeconomic reasons, while
microeconomic factors determine how citizens invest their incomes.
• Institutional and social-cultural elements include people's common perceptions and values. They include
demographic increase, modification, health literacy, attitudes to the profession, etc. Social influences
influence the degree of awareness among advertisers what drives buyers.
• Tech Factors: nowadays the rapid intrusive technical transition has a big impact on how we sell our
products or services, firstly through different manners of manufacturing goods and services, secondly
through new forms in which goods and services are delivered and supplied, and thirdly through new
ways of communicating the goods and services to the target segments.
• Environmental factors: raw material limitations, emissions concerns and corporate ethics are just some
of the marketer's problems. Consumers now demand the responsible and natural origins of the goods
they buy.

Worakamol Wisetsri, Krishnabhaskar Mangalasserri, Luigi Pio Leonardo Cavaliere, Praveen Mittal,
M. Kalyan Chakravarthi, Kartikey Koti, Ashish Gupta, S. Suman Rajest, R. Regin
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• Legal considerations: legal factors include fair opportunities, publicity requirements, protection of goods
and facilities, and each nation has its laws and rules.
As simple as it seems, Brand creation dictates how the corporation creates an image and role in customers'
minds. Today, "pictures" are considered essential at multiple stages since this definition provides too much to
speak about. In marketing, that is the way the brand appeals to its objective and develops long-term
relationships. The core practice is to build a professional appearance from the very beginning. For example, the
first move to start the journey is to choose a simple, consistent and readily identifiable name for the company.
Secondly, it makes the caller feel relaxed. Finally, it understands that the service to be given is tailored to
respond politely and simply to the business's name accompanied by the responding person's name.
In comparison, when addressing a professionally documented sounding message when respondents are
inaccessible, the company's regard for customer loyalty is much in evidence. Fourth, team members can become
professionals with what they do. As strange as that may seem, the team can describe the mission and cause of
the organization in a single, clear sentence, then memorize it and repeat it in every contact with the public, to
describe in a consistent, memorable way what their organization does and thus place the organizations in the
minds of people.
Low-Budget Marketing
Normally, publicity is the last item an NGO will invest in. However, it is not difficult to create a successful
picture inexpensively. "Someone asked me last week," What effective publicity tactics are there for an NGO ...?
"I normally respond promptly to an email, but this email has been submitted to me in my thought hat. Below I
replied the individual who asked the question ... "said Sanjeev Singhai, co-owner of the Video & Graphic
Design Company, Market Strategist, Sales Manager and Advertisement Specialist. "There is no other
commodity or brand that varies from NGO Marketing Approach, and it requires similar measures." The above
statement says a ton about this study's comprehensive intent.
Having made plain the purpose behind the creation of the NGO, it can be described as a slogan in one phrase. It
should offer a sense of optimism and have basic principles that the NGO stands for. This summary illustrates
how the NGO can make a clever and cost-effective improvement in culture or the present case.
Specialists typically consider selling what consumers want and/or need for creativity. It's the same with NGOs;
advertisers should care about what consumers want to improve and what they don't want now. Marketers would
start at this stage by persuading citizens that this NGO is their agent and will allow contributions and charitable
work. What several organizations may then forget or miss is to convey respect for the efforts of individuals.
Despite suggestions, companies appear to crash. Sending a thank you card is important and can improve
marketing outreach when, for example, a gift or assistance is obtained. In addition, citizens who contribute also
engage more with the cause of the association and may be able to learn more about its success. In addition,
alerts can give you the feeling that you have added to the organization's progress.
Furthermore, there are even more concepts and methods of commercializing the cause of non-governmental
organizations, and interestingly, certain methods may be contrary to what other stakeholders prefer to think and
do or what the old marketing system believes in. First of all, the world's world face is the first image it would
leave in citizens' minds, and it may be clarified in the architecture of the office/centre. Given the old school's
cautious design of a respectable position and luxury furniture, an NGO could do the exact opposite

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inexpensively. Without this, citizens (including donors) realize that the money from the gift is used to support
people in need rather than waste comfort on the office. This implies more contributions. Without this, it is
important that a nonprofit office may be in poor shape. By only operating their job from home, managers will go
much further! (The true face of a company to the world is its Level of Service and its effect on culture, its
publicity when it considers meetings at partner locations or in conference rooms with a partner-conscious
image!
In addition to the workplace, internet marketing and marketing are available: web, social, and blog. The first
experience of the company would possibly be noticed or viewed electronically. For, e.g., a decent website or
blog is more accessible and impressive than a premium office and can attract a larger audience. Moreover,
several very small firms invest the capital to build and manage their email networks only so that they will sound
a little more professional to utilize the free internet email facilities while picking carefully a name that looks
professional and yet contributes to the same outcome which can become a part of the marketing mix. It is also
really critical how the company sounds. For example, for less than $10 a month, voice mail would encourage
calls to leave a message even though the respondent is online, beginning from how the company addresses the
request. If a voicemail or an answering machine is being used should be up-to-date, simple, crisp and
professional.
On the other hand, a little creativity will create a standardized "look" of an organization that can be achieved as
cheaply as practicable. By creating a specific emblem and picking a recognizable kind and colour to add to
letterheads regularly, plans, brochures, etc., the organization, by visual memory, is profoundly incorporated into
the people's minds. Save money when increasing the publicity will save a ton of printing fees for "linking up"
the press with letterheads, proposal cover, brochures, etc. or products printed with the same kind of paper and
ink colour together at a time.
Voluntary labour is an economic aspect for an NGO; employee happiness too. Unconsciously, happy workers
represent a positive picture of their organization. The Internet, though, is not the only way for doing no-budget
marketing. Although that much of the typical offline approaches can be pricey, advertisers have identified other
tactics below the line to open up fresh viewpoints like advertising, public relations, social network marketing
and so forth. Colours are another innovative, inexpensive concept that might support NGOs. Let it count colour
all of it, be it an office or a page. Colours and optimism offer an optimistic feeling
Applying Marketing in Non-governmental Organizations
Depending on their degree of knowledge and participation in the marketing industry and because just 17 percent
of global NGOs have marketing departments, NGOs can focus on the least expensive, more efficient marketing
methods while contemplating letting the world know their existence, good cause and ethical methods of service.
However, the number of NGOs with a marketing department is because there is nothing or it is not considered a
key job. Therefore, we will address some marketing practices for NGOs in this segment.
We will find that most NGOs also lack sufficient access to current commercial media by utilizing conventional
marketing tools, such as newspaper and brochure records. However, NGOs can potentially apply certain specific
methods for carrying out their marketing and fundraising activities. First of all, an NGO should host activities in
which publicity should function well. It would boost local visibility and will collect money. For example, a
company might host expositions or galleries for homemade items, such as belts, folders, sackcloth and so on (for
example, in corporations with schools). The NGO should ensure that these goods are manufactured from

Worakamol Wisetsri, Krishnabhaskar Mangalasserri, Luigi Pio Leonardo Cavaliere, Praveen Mittal,
M. Kalyan Chakravarthi, Kartikey Koti, Ashish Gupta, S. Suman Rajest, R. Regin
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environmentally sustainable products and list them to produce a clearer image. The selling of such items, which
in turn cost the company incredibly little, would raise income for its programs and illustrate its talent base and
performance. Women's activities for psychosocial assistance and emotional and passionate bonding are other
illustrations of community-led marketing. Given the nonprofit aspect of these activities, it is also possible for
these non-governmental organizations to raise awareness and meet citizens, such as Haldi Kumkum, a social
meeting in India, where married women swap turmeric and vermilion powder to wish their husbands long lives.
In addition, NGOs will arrange activities such as tree planting programs, raise knowledge and recognition and
highlight their environmental care. Secondly, maintaining a good partnership with employees and associates
represents a cost-efficient marketing strategy that, contrary to some of them, improves the NGO's reputation by
word-of-mouth marketing. In addition, transferring cases to other NGOs using a standardized interagency
transfer method (with other reasons and missions convenient to the case) enhances the organization's visibility
and efforts to showcase in a supportive and profitable manner.
Thirdly, NGOs will Partner with Profit-making Firms
When the nonprofit and profit function together, as seen in the image above: the NGO, the company, and the
customer, these outcomes must be exemplary and favourable for all three groups. NGOs may work with
companies to empower women or citizens at risk in the technical sectors, such as agriculture, in combination
with the advantage of the knowledge interchange. This is the case with several NGOs: Treatment, ActionAid,
Oxfam, Catholic Relief, the Children's Cancer Center Lebanon (CCCL), a collaborator of Dali, a polished
business that donates 1 $every time you buy a nail polish bottle to the CCCL. Complementing the lower budget
strategies, companies must begin with a stationery kit. Select one or two colours in letterheads and
corresponding envelopes, printers with logos and the NGO mission for their clear graphic pictures, and print
calendars. This allows the NGO to hit the masses and increase consciousness. Develop a booklet that expresses
the company's social effectiveness and offers a distinct graphic picture. Based on paper content, the expenditure
may be tracked. It would inspire volunteers to plan annual functions and festivals to improve their volunteerism
and the exposure of NGOs. Last but not least, yearly T.V. shows and mainstream advertising (and social media
campaigns) assist groups to more widely promote their cause.
We apply first to the SWOT study, with other marketing practices previously elaborated in above and NGOs
could use. Suppose a company takes a new initiative, opens a new hub for the city or just has a good view of
where it is, its capa. In that case, For example, Dorcas Assist Relief and Development conducted a
brainstorming campaign in February 2016, which included all staff. On opening the new Dorcas Community
Center at Aley, Mount Lebanon, the general meeting was determined. The social connection between current
headquarter staff and the new Aley Centre's team acted as a full day for brainstorming the SWOT matricule for
the new centre. Both members were present.
NGOs should focus their activities on the Maslow Hierarchy of Needs more strongly on the wellbeing of
beneficiaries. NGOs cannot have alternatives to the very secondary needs of people while the essential human
needs of their people are not fulfilled to be fair concerning the marginalized community. Therefore,
specifications differ from level to level. Organizations should also give security to hungry people (if they cannot
satisfy their psychological needs). Still, they cannot certainly help an individual who dies of hunger with social

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and self-realization. In addition to its dishonest character, that would result in the organization's bad name
expanding among recipients and thus within the entire Society.
The climate of the NGOs undoubtedly has a big effect on them. While one aspect of the PESTEL does not
extend to NGOs, other elements play an important role. For political purposes, such as the Caritas Lebanon
Migrants Centre, the Makhzoumi Base, the Aide Médicale Internationale (PU-AMI) Première Urgence and the
Dorcas Aid Relief and Development, organizations are currently engaged in projects with refugees in reaction to
the Syrian crisis. The centre is funded by further grants from the Ministry of Social Affairs (MOSA) and the
municipality, so the host population in Aley district accepts the Dorcas community centre. Dorcas was able to
pursue a winterization project owing to winter in the mountains and the technical development that contributed
to the Center being in regular touch and management under the headquarters of Libya and the headquarters of
Lebanon being in continuous contact and management under the Dutch office.
Furthermore, the following three campaign strategies may be taken into account by NGOs:
• Societal marketing is a philosophy that seeks to satisfy the desires of the category involved and the
company's requirements, taking the long-term objectives of the community into account.
• Marketing cause, which requires the activities of a successful and nonprofit company focused on
reciprocal advantages, as described above.
• Marketing alliance that relies on long-term collaboration with goals and stakeholders rather than short-
term priorities.
Fast tip: unexpectedly, changing an organization's name might draw great interest, but it's a costly way of using
it.
The distinction between advertisement and contact in a non-governmental agency is to be briefly discussed.
When he speaks about marketing to an owner or boss of a Ngo, he/she usually believes that they should take
over from their current communications department, so all of them name marketing together and incorrectly.
They name this whole thing marketing. Communications represent more preparation than an implementation
marketing approach. Marketing is a discipline that guides organizations through service creation, target groups,
plans, and distribution channels. A marketing strategy involves strategic strategies' including public affairs,
publicity, social networking, and promotions. In brief, commercial strategy and policies may be regarded, while
interactions are executive facets. For, e.g., communications are communications when an NGO says, "we're
distributing products." If MOSA is sending a note early on for disseminating specific statistics, MOSA is
spreading the message locally, taking some images and publishing them on its mediums. Therefore, two feet are
a successful strategy: promotion and coordination. Both principles are linked and better achieved and a balanced
endeavour to reach a good balance between the two.
Positive Effects of Marketing Practices on Non-governmental Organizations
Why do we build a business plan, set up a marketing department and use marketing strategies in NGOs? Does it
truly affect the NGO positively? Why will we use ads in an organization that does not offer goods as our
primary goal? "Marketing is focused on corporate thinking and satisfaction of consumers. Marketing varies
from that of the transaction because (in the words of the former marketing professor of the Harvard Business
School, Theodore C. Levitt) "Advertising includes the tricks and tactics of people exchanging their cash for the

Worakamol Wisetsri, Krishnabhaskar Mangalasserri, Luigi Pio Leonardo Cavaliere, Praveen Mittal,
M. Kalyan Chakravarthi, Kartikey Koti, Ashish Gupta, S. Suman Rajest, R. Regin
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commodity. It is not linked to the principles the exchanging is for it. According to this argument, advertisement
seems to be less like getting customers to pay for a particular product/service, rather than exciting the
product/service and meeting the people's desires. We will research on both levels, 1) exposure, picture and local
knowledge, 2) collaborators and donors, the positive impact of the marketing practices listed above in this
research.
Visibility, Image and Local Awareness
Visibility is a core aspect of NGOs: the more local citizens are conscious of the NGO's existence, and the public
understands the good work, the more attention they get and their greater influence. Therefore, apart from the
financial dilemma, one of the crucial priorities of an NGO is to be welcomed in the Society in which it works. It
can help accomplish this purpose by focusing on its exposure and photographs through such marketing
activities.
By depending on the NGO's help from Maslow's hierarchy of needs, beneficiaries would feel thankful and thus
prevent derogatory chatter between the local and affected citizens. Beneficiaries get the exact help mostly
needed: as soon as the services they currently have access to weigh the pyramid, the agency, identifying and
meeting their desires, will favourably affect them, which will undoubtedly improve their prestige. Additionally,
the usage of other image-building methods, such as the NGO logo, motto, service (answers the telephone,
explanations of what the company is doing), portraying the members, the appearance of the company, etc. Also,
altering the organization's very identity will increase visibility. We note when, for example, LibanCell,
Lebanon's leading mobile operator, abruptly turned the name into 'MTC-touch' and then into 'Touch.' The NGO
is gradually cultivating a positive picture of itself through the implementation of business practices such as
corporate marketing and employee treatment.
Result
Two main considerations in the NGOs community are collaborators and donors. Donors are a large source of
funding for organizations and play a critical role in improving the standard of the service rendered by their
sponsored programs within the humanitarian system. Although partners are a vital link in the transparency
chain, they complement the organization's operations, if appropriate, and provide NGOs with their credibility.
Treatment for a non-governmental organization draws sponsors and stakeholders and thereby guarantees the
stability and viability of the organization. Evaluating the capabilities, vulnerabilities, possibilities and dangers
facing the company lets it predict the possible hazards or problems and exploits all the resources and
opportunities. When the corporation understands just what it is doing and what it will face, it will dramatically
improve its operations and efficiency, contributing to good exposure, transparency and financing outcomes.
Applying partnership marketing and concentrating on long-term ties with all stakeholders and also recipients
can, on the other side, ensure more funding and a stronger profile. In addition to the above, we cannot overlook
marketing practices that increase visibility/imagery and the commitment of donors. Factoring the NGO, NGO
centre/office architecture and coordinated activities and exhibits and promising marketing positively influence
NGOs and volunteer work, representing an operation to make a budget and a good reputation. PESTEL
(Political, Social, Technical, Environmental and Legal)
As with many other principles or techniques, there are drawbacks to implementing marketing methods in NGOs.
The economic aspect, for example, is still to be taken into consideration when researching NGOs, considering

The Impact of Marketing Practices on NGO Performance: The Pestel Model Effect
2894
the significance of the PESTEL assessment. The financial dilemma is the first axiomatic constraint that goes
beyond the mind of the researcher. Here we can not overlook that the advertisement idea is a phenomenon that
must be materialized to profit from the outcomes. Therefore, marketing activities typically must be implemented
generously, preferably without contemplating financial and budgetary concerns much. At the same time, most
NGOs have this concern and are bounded by clear budget lines, generally identified by the donor.
Moreover, as many people will now realize, the marketing environment is commonly considered able to utilize
media to affect the aim, often violating those boundaries. Marketing strategies nowadays, for example, rely on
the potential of women to draw audiences, whether through seduction or anatomy or daily control, something
NGOs, and in particular the women's liberation, fully deny. The NGOs' point of view on this topic focuses on
gender equality at each stage. We find the following findings in a cross-tabulation of the interviewees' gender to
whether NGOs can submit marketing:
Conclusion
Based on the study report provided herein, further information and understanding would have been obtained.
However, the hypothesis is everywhere, whether in this analysis or anywhere, that may occur. What truly
matters is the application of the principle. Suppose the NGO in question remained already when it began. In that
case, the most critical thing to do is examine its environment and location inside the environment, and there are
a variety of approaches. Most NGOs extend marketing practices outside the pages of this paper. Surprisingly we
figure out what I.S. marketing is all about as we dig at the outcomes and material of this report. It is
acknowledged, the knowledge that it is marketing, which is lacking. When NGOs are conscious of and embrace
marketing, they will build marketing teams and recruit practitioners who will contribute to make these already in
place activities more successful and lead to more beneficial outcomes for their survival.
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