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An Empirical Investigation of the Level of Users’ Acceptance of E - Banking in Nigeria
Abstract
Nigeria was depicted to be the fastest growing telecommunications nation in African. Presently, all members of the Nigeria banking industry have engaged the use of Information and Communication Technology (ICT) as a platform for effective and efficient means of conducting financial transactions. This paper focuses on determining the level of users' acceptance of the electronic banking services and investigating the factors that determine users' behavioral intentions to use electronic banking systems in Nigeria. The survey instrument employed involved design and administration of a total of 500 survey questionnaires within the Lagos metropolis and its environs. An extended Technology Acceptance Model (TAM) was employed as a conceptual framework to investigate the factors that influence users' acceptance and intention to use electronic banking. To test the model, data was collected from 292 customers from various commercial banks in Nigeria. The model measured the impact of Perceived Credibility (PC), Computer Self-Efficacy (CSE), Perceived Usefulness (PU), and Perceived Ease of Use (PEOU) on customer attitude and customer attitude on customer adaptation. The result of this research shows that ATM still remains the most widely used form e-Banking service. Banks' customers who are active users of e-Banking system use it because it is convenient, easy to use, time saving and appropriate for their transaction needs. Also the network security and the security of the system in terms of privacy are the major concerns of the users and constitute hindrance to intending users.
... Moreover, E-Banking enables customers to manage their financial operations in a more flexible way on a 24/7 basis instead of getting restricted by the timings of the physical branch. It is thus a self-service that elimi-nates time and space constraints in the performance of banking operations and ensures comfort and availability for customers (Hu & Liao, 2011;Oni & Ayo, 2010). ...
... However, there are several major challenges and issues facing the E-Banking industry (Inegbedion et al., 2019;Kurnia et al., 2010;Yaseen & El Qirem, 2018). Where still a large group of customers who refuse to adopt such services for multiple reasons for this (Arora & Kaur, 2018;Lee, 2009;Oni & Ayo, 2010), particularly in developing countries (Ismail & Alawamleh, 2017), such as Libya (Abukhzam & Lee, 2010). Where (Mohamed, 2013) argues that, the Libyan banking industry is now lagging behind and in extreme need of essential change to enhance its banking system, as it has been continuously criticized for its inadequate and inefficient services. ...
... On the contrary if an area has a poor accessibility to the internet the customers would prefer not to use the online services of banking and instead visit the bank physically (Abdulhadi & Ahmad, 2021). Several studies have proven that the ease of using the electronic banking system contributes positively to encouraging customers to accept dealing with banks that adopt electronic banking (Echchabi, 2018;Fahmi & Rohman, 2018;Madavan & Vethirajan, 2020;Oni & Ayo, 2010;Poon, 2008;Rahi et al., 2017;Riyadh et al., 2020;Salimon, Mohd Mokhtar, Yusoff, Adeleke, & Morakinyo, 2017). ...
The goal of this study is to identify the major barriers to E-Banking adoption at Libyan commercial (public and private) banks. According to the results, there are significant barriers to E-Banking adoption: (Electronic Barriers, Regulatory Barriers and Cultural Barriers). The study also found that there were no differences between the respondents’ answers in the presence of these Barriers due to the Ownership of the Bank, where, almost all participants, whether from publicly or privately banks, seemed to agree on the Barriers to E Banking Adoption. This research suggests that in order to effectively execute E-Banking in Libyan commercial banks, the following process needs to be taken, necessity Increasing staff of banks awareness of modern banking technologies. The government should create a favorable environment for this industry. It provides adequate education and technological support, and banks should build their own E-Banking strategic plans.
... E-payment is becoming the fundamental basis of both offline (traditional) commerce and e-commerce and has completely altered the way businesses operate by giving a new dimension to exchange of value. Since 2012 when e-payment operation was introduced in Nigeria (Premium Times, 2012), customers' perception of risk has always been regarded as a major factor against its success (Okesola and Grobler, 2014;Adesina and Ayo, 2010) thereby attracting much research interest especially from the research community. Adoption of e-payment in Nigeria has migrated from mere use of ATM and payment cards to include several web and mobile payment platforms. ...
... Platforms such as M-Cash and mobile payment operates only on mobile devices while others such as Remita, NEFT, EBillsPAy and NIP operate on both mobile and web platform. Despite the increase in number of these payment platforms and the opportunities they portend for retail transactions, ATM still remains the most patronised e-payment channels by customers with small financial transaction and small businesses (Adesina and Ayo, 2010;Barkhordari et al., 2016). ...
... Trust according to literature has been considered as one of the fundamental factors for adopting innovations such as online shopping (Liu and Forsythe, 2010;Mallat, 2007), and internet banking (Sharma and Govindaluri, 2014). A number of researchers (Ayo et al., 2016;Adesina and Ayo, 2010;Teoh et al., 2013;Tarhini et al., 2015;Aljaafreh et al., 2014) have also discussed issues of trust in e-banking adoption. However, existing research work lacks the holistic view of trust related issues with reference to electronic financial transactions. ...
... A recent research by Adesina and Ayo [1] found out that "all members of the Nigeria banking industry have engaged the use of Information and Communication Technology (ICT) as a platform for effective and efficient means of conducting financial transactions"(p.2). Electronic banking systems enable customers to access banking services through intelligent electronic devices such as Computers (Internet banking), Personal Data Assistants (PDAs), Mobile Phones (Mobile banking & Mobile Money), Point of Sales Terminals (PoS), and Automated Teller Machines (ATMs), Debit Cards etc. ...
... Recent research work by Adesina and Ayo [1] found out that "Banks' customers who are active users of e-Banking system use it because it is convenient, easy to use, time saving and appropriate for their transaction needs. Also the network security and the security of the system in terms of privacy are the major concerns of the users and constitute hindrance to intending users" (p.2). ...
... The frequency distribution of their e-Banking system usage is illustrated inTable 3. Among all e-Banking system, ATM has the highest level of usage in accordance with previous research by Adesina and Ayo[1] and Central Bank of Nigeria Half year report[13]. 22.7% of the respondent claimed to always use ATM and 28.2% once per month use ATM. ...
Electronic banking systems enable customers to access banking services through intelligent electronic devices such as
Computers (Internet banking), Personal Data Assistants (PDAs), Mobile Phones (Mobile banking & Mobile Money),
Point of sales Terminals (PoS), Automated Teller Machines (ATMs), and Debit Cards etc. This research focuses on
empirically evaluating customers’ use of electronic banking systems. DeLone and McLean Information System Success
model (2003) was employed as a conceptual framework. The survey instrument employed involved design and
administration of 240 questionnaires within Omoku town in Rivers state. 14 returned questionnaires were rejected due to
wrong filling. A total of 220 questionnaires were analyzed which represents 91.7%. The result of this research shows that
among all e-Banking systems, ATM has the highest level of usage. The percentage of respondents who claimed to always
use the various forms of e-banking systems is as follows: ATMs (22.7), PoS (6.4%), Internet Banking (7.3%), Mobile
Banking (10.5%), Mobile Money (8.7%), MasterCard (11.0%), and Web Merchants (5.5%). Correlation analysis of the
hypothesis variables indicates the following: System Quality and Continuance Intention( ᵝ = .421,ρ = .000 ), Information
Quality and Continuance Intention( ᵝ = .437,ρ = .000), Service quality and Customers’ Satisfaction( ᵝ = -0.097,ρ =.
150). Most bank customers were not satisfied with ATM service Quality in terms of how banks handle their customer
complaints, functionality of the ATM and long queues in using the ATM. Bank customers should be well informed on
how to use all forms of e-banking systems for their financial transactions.
Keywords- Electronic Banking Systems, ATM debit Cards, Information systems, System quality and User Satisfaction.
... Alhawar and Ward (2005) also indicated that E-Banking services are positively related to customer satisfaction and retention. Appraisal of e-banking adoption and customer satisfaction with the services have shown that E-Banking usage increased with the perception that it is flexible, convenient, very easy to use and reduces transaction time (Adesina & Ayo, 2010). Nevertheless, scholars proposed that the extent to which Nigerians accept the services is far below expectation (Suleimon, 2007). ...
... This result is in line with the findings of Poon (2008) Azouzi (2009) The respondents asserted that poor connectivity, high cost of internet access, computer illiteracy and fraud among many others discourage them from using mobile and internet banking.This indicates that E-Banking services have not been fully explored by bank customers in Nigeria. This is consistent with findings of Adesina & Ayo (2010) ; Adewoye et al. (2013) . Table 3 shows the perception of respondents towards E-Banking usage. ...
en anglais) The study investigated the effect of Electronic Banking (E-Banking) service quality on customers' satisfaction in Oyo state, Nigeria. In particular, the study examined the effect of E-Banking service quality (reliability, responsiveness, assurance, tangibility and empathy) on customers' satisfaction Findings revealed that reliability, responsiveness and assurance are strong predictors of customer satisfaction in Nigeria. However, tangibility and empathy produced positive but insignificant results. Therefore, it is recommended that all Nigerian banks should continuously improve the quality of E-banking services so as to attract more customers tthereby, promoting financial inclusion. Abstract (en français) L'étude a examiné l'effet de la qualité du service bancaire électronique (E-Banking) sur la satisfaction des clients dans l'État d'Oyo, au Nigeria. En particulier, l'étude a examiné l'effet de la qualité du service E-Banking (fiabilité, réactivité, assurance, tangibilité et empathie) sur la satisfaction des clients. Les résultats ont révélé que la fiabilité, la réactivité et l'assurance sont de solides prédicteurs de la satisfaction des clients au Nigeria. Cependant, la tangibilité et l'empathie ont produit des résultats positifs mais insignifiants. Par conséquent, il est recommandé à toutes les banques nigérianes d'améliorer en permanence la qualité des services bancaires en ligne afin d'attirer davantage de clients, favorisant ainsi l'inclusion financière.
... Regarding the many studies involved in studying e-attitudes, such as Carlson and O'Cass [52], Adesina and Ayo [53] argued that customers' attitudes to use online services/ebanking are controlled by beliefs, past experience and self-perceived weighing of relative advantage, service quality, service potentials, ease of use, privacy, security and risk, appeal of the visual system and delivery of the service. In contrast, Folorunso et al. found that relative advantage has no positive effect on users' attitude [54]. ...
... The above results mean that the older generations were less satisfied and have less attitude and intention to reuse e-services than the younger generations besides that the older generation groups (46)(47)(48)(49)(50)(51)(52)(53)(54)(55)(56)(57)(58)(59)(60)(61)(62)(63)(64)(65) have more differences between satisfaction and attitude from one side and intention to keep using e-services, which means that the intention of the oldest generation groups to keep using e-services decreases more than their satisfaction and attitude do. ...
Abstract: This study takes advantage of COVID-19 experience in regards of ‘compulsory’ shifting
toward using e-services to evaluate Central European countries’ citizens’ future attitude and intention
to keep using e-services after COVID-19 pandemic precautionary measures end regarding the case
study of Visegrád Group (V4) countries: Czech, Hungary, Poland and Slovakia, considering the
impact of users’ satisfaction with e-services during that period, taking age and gender as control
variables. Total of 354 survey responses used in analyzing distributed questionnaire answers. The
study found 84% of V4 countries’ users between 18–35 years old were satisfied and willing to keep
using e-services, whereas only 44.5% of 46–55-year-old users have this future willingness, the vast
majority of oldest respondents between 56–65 don’t intend to keep using e-services after COVID-19
pandemic precautionary measures end, while only 16.6% having the intention to do so. Moreover,
this research finds no impact of gender on e-services satisfaction, attitude and intention in regard to
the study. One of the main contributions of this study is raising attention to the decreasing intentions
to keep using e-services among users above 35 as their age increases, addressing this weakness is
very important to involve older generations in future digitizing-projects and successful e-government
implementation.
Keywords: e-services; satisfaction; attitude; intention; COVID-19; Central Europe; Visegrád Group (V4)
... Although people engage in online banking (e-banking), most people are still not open to the idea of shopping online and prefer to carry out their transactions traditionally, i.e. face-to-face. Previous research on the slow adoption of e-commerce and online shopping have identified various contributing factors (Egwali, 2009;Adeshina & Ayo, 2010). One of such factors is accessibility to the internet. ...
... They are quite popular among Nigerians because of the high cost of connectivity by individuals. However, due to the public nature of these cybercafés, people are not comfortable carrying out e-commerce activities there for privacy, security and network reliability issues, and this negatively affects online shopping trends in the country (Adeshina & Ayo, 2010). ...
The study examined the extent to which e-marketing usage increases the sales volume of consumer goods in the covid-19 era. Since it was impossible to reach all the online buyers in Ado-Ekiti, the study adopted Multi-Stage Cluster to select a total of one hundred and ninety (190) respondents from Ado metropolis. The survey research design was adopted with a questionnaire serving as the research instrument. Regression analysis and ANOVA were used for the analysis of the data. The research findings revealed that the adoption of E-marketing by firms and individuals boost sales volume. It was thus recommended among other things that an increase in the size of internet usage influences growth in the sales volume
... Poised to raise the quality of banking to the global standards, banks in Nigeria invested massively on technology and widely adopted electronic and telecommunication networks for delivering an array of financial services (Chiemeke et al., 2006). The development of the Internet in Nigeria has provided customers with the means to carry out virtual business activities (Oni and Ayo, 2010). One of the greatest impacts of Internet banking in Nigeria is retail banking spikes and growth in the use of ebanking delivery channels (Ajuwon, 2015). ...
... According to Davis, PEOU influences the PU because a technology that is easier to use will become useful for the user . It is affirmed that adopters would use a new application if they believe it is easy to use (Oni and Ayo, 2010). PEOU influenced an individual's attitude towards technology usage (Nath et al., 2014) and is one of the reasons why customers adopt Internet banking (Qureshi et al., 2008). ...
... The definite increase in technologies led to the evolution associated with internet banking within the banking sectors. Oni and Ayo (2010) internet banking systems rapidly overtook traditional banking systems; banks nowadays are adopting technology as a strategy to keep their customers and prospective ones. ...
... Undesirably, taking into consideration benefits associated with internet banking; many customers still prefer conventional banking methods of banking especially in the African regions even with resources to accept the technology (Adewale et al., 2014;Ogunlowore and Oladele, 2014). Studies suggested trust in the attitude could hinder acceptance of any technology (Yen et al., 2016;Oni and Ayo, 2010;Mustapha, 2018). Trust in the technology suggested to be one of the major reasons why lagging (Yen et al., 2016). ...
... Looking at it from e-banking practice background, if customer understands that ebanking service is not simpler in usage, it will lower the adoption rate. Empirical study of [23] Has also indicated that system complexity directly influence perceived ease of use and perceived usefulness, which will affect customer's positive perception and attitude to accept e-banking practice [2,18]. ...
... Similarly, analyses indicated a significant relationship between innovation complexity and customer adoption of e-banking practice in Lagos state. The finding is also in agreement with empirical study of [23] and [2] that expresses that system complexity directly influence perceived ease of use and perceived usefulness, which significantly influence customer's positive attitude to accept e-banking practice. ...
This study was put together to examine the influence of TAM (Technology Acceptance Model) extension model on customer adoption of e-banking practice in Lagos state. Furthermore, to capture the extended model four (4) elements of innovation characteristics namely innovation relative advantage, innovation complexity, innovation compatibility and innovation information were added into original TAM model to determine their relationship with customer adoption. The study utilized descriptive research design and collected data through cross-sectional survey method. Validated questionnaires of four hundred copies were given to the needed respondents and the data collected were analyzed using both descriptive and inferential statistical tools. Results revealed a substantial relationship between the dimensions of TAM extension model and customer adoption. The study recommends that an innovation will do very well if the innovation is made to capture all the variables investigated in this study to ensure rapid diffusion/adoption of the innovation for the whole process to be successful.
... On the other hand, others regarded credibility as a distinct concept with its components (Al-Gahtani 2011; Liao and Cheung 2003;Wang et al. 2003). To explain more, credibility is regarded as a composition of two inter-related components: security and privacy (Aderonke and Charles 2010;Amin 2008). Security refers to "The protection of information or systems from unsanctioned intrusions or outflows" (Wang et al. 2003, p. 508), while privacy refers to "The protection of various types of data that are collected (with or without knowledge of the users) during the user's (online) interaction (with the electronic tax-filing system)" (Wang et al. 2003, p. 509). ...
... Therefore, the fear of divulging their private or their sensitive data and the sense of insecurity create challenges for the online services' providers to find ways to improve the sense of credibility and eliminate the fear of online users (Wang 2003). Also, a large scale of studies studying internet-based transaction systems articulate that security and privacy are two dimensions of credibility (Aderonke and Charles 2010;Amin 2008;Ariff et al. 2013;Luarn and Lin 2005;Lule 2012;Wang et al. 2003). In this research context, credibility is presumed as one construct reflecting security and privacy constructs, which complies with the aforementioned views. ...
This paper aims to review the influence of credibility on trust, which received scant attention in academia, especially in cloud computing, and to review role of trust and credibility to form the attitude towards the adoption of SaaS services. Also, as a second objective, the compatibility of the services perceived is reviewed against the intention to adopt SaaS services. The study contributes to literature knowledge by offering valuable insights and tests relationships that received scant attention. The findings are essential to decision-makers in government or private sectors, business entities, and SaaS cloud computing providers.
... Lack of seriousness by banks Okifo & Igbunu, 2015) 11. Lack of privacy and confidentiality (Ayo, 2006;Adeyeye, 2008;Adeshina & Ayo, 2010;Lawal & Ogbu, 2015) 12. Network reliability issues (Ayo, 2006;Lawal & Ogbu, 2015) 13. Authenticity and credit card threat (Ayo, 2006;Adeshina & Ayo, 2010;Ayo et al., 2011;Yaqub, Bello, Adenuga & Ogbundeji, 2013) From the above table, it is obvious that internet penetration is still abysmally low and is one of the major threats to e-commerce implementation in the country. ...
... Lack of privacy and confidentiality (Ayo, 2006;Adeyeye, 2008;Adeshina & Ayo, 2010;Lawal & Ogbu, 2015) 12. Network reliability issues (Ayo, 2006;Lawal & Ogbu, 2015) 13. Authenticity and credit card threat (Ayo, 2006;Adeshina & Ayo, 2010;Ayo et al., 2011;Yaqub, Bello, Adenuga & Ogbundeji, 2013) From the above table, it is obvious that internet penetration is still abysmally low and is one of the major threats to e-commerce implementation in the country. However, companies in Nigeria forge ahead nonetheless in this burgeoning technology, realising that the potential advantages are well worth the temporary discomforts. ...
E-commerce activities in Nigeria are rapidly growing as a result of vast improvements in telecommunication services. And e-banking is one area of e-commerce that has proven successful in Nigeria. The growth of internet users from year 2000 to 2019 is sporadic as it recorded 73% growth rates. This study explores the benefits of e-commerce and the challenges of e-commerce that inhibit its successful operation in Nigeria. Survey research was adopted for this study. The questionnaire was designed and administered randomly to 1200 respondents. Collected data were analysed using Statistical Package for Social Science (SPSS). The findings indicate that the major benefits of e-commerce adoption in Nigeria are increased sales, competitive advantage, customer loyalty, increased automation of processes, extended application of new technology, better knowledge management, and enhanced well-being and education of customer. The key challenges identified in the Nigerian context include power outages and frequent power interruption, insecurity, technology cost, lack of trust in web retailers, software compatibility, and acquisition of IT skilled personnel. The study recommends, among other issues, the need for adequate publicity on e-commerce with emphasis on e-shopping, e-banking, and e-business.
... In Nigeria, internet banking has resulted to improved e-Commerce and e-Payment services with overall reduction in the amount of currency in circulation (Chiemeke, Evwiekpaefe and Chete, 2006;Ayo, Adebiyi, Fatudimu and Ekong, 2008;Aderonke and Charles, 2010). ...
... Moreover, the study done by Aderonke and Charles (2010), presented that PEOU and PU will not fulfil the intention of the consumer. Thus, the need to examine additional factors exists to predict consumer acceptance. ...
Purpose – to validate the factors of Technology Acceptance Model (TAM) and Psychological Attachment towards Computerised Accounting System (CAS) for users’ experience particularly public sector from Accountant General’s Department(AG). Design/Methodology/Approach – The survey was adapted the instrument from Malhotra and Galleta (1999). Based on 99 valid respondents collected from a survey questionnaire and Principal Component Analysis (PCA) was employed the validation of instruments. Findings – The factors of Technology Acceptance Model (TAM) and Psychological Attachment is valid in measuring intention and actual usage of Computerised Accounting System (CAS). The findings support the theory by Davis, (1989) Davis, Bagozzi, & Warshaw (1989), Matheison (1991), Moore and Benbasat (1991), Taylor & Todd (1995), Venkatesh & Davis (1996) and Kelman (1958). Research limitations – This research is limited to employees from Accountant General’s Department (AG) as Federal Government. In future, research need to generalised to Local Government and State Government in order to represent Public Sector Accounting. Value – This research have been emphasised on perceived ease of use, perceived usefulness, behavioural intention, actual use, attitude toward using, compliance, identification as well as internalisation. This research need to be done in order to understand the important of Computerised Accounting System (CAS) in public sector accounting since Accountant General’s Department (AG) is in progress preparing for accrual basis. Keywords: Public Sector Accounting, Computerised Accounting System (CAS), Technology Acceptance Model (TAM) and Psychological Attachment.
... Thus, PEOU is basically about self-efficacy, which refers to how comfortable users feel about the use of a technology. The importance of the Perceived Ease of Use effect on Attitude toward Usage has been widely validated (Adesina & Ayo, 2010;Agag & El-Masry, 2016;Ben Mansour, 2016;Kulviwat et al., 2007;Park, 2009;Venkatesh et al., 2003). Because attitude is an overall evaluation that includes utilitarian and hedonic components, it is hoped that easy-to-use technology will encourage adoption by developing a good attitude towards it. ...
The purpose of this study is to develop and test an integrated model of technology acceptance to determine the Intention of consumers to use e-wallet. The object used is the go-pay application wich is the relatively new technology products in Indonesia. Modeling in this study is integrating the Technology Acceotabce Model (TAM) model by involving affective factors namely Pleasure, Arousal, and Dominance (PAD) theory, and prior experience variables as a direct effect on perceiveid usefulness and Attitude toward usage, then its effect on adoption Intention. The sample in this study is millennial people age with a total sample of 270 respondents, analysis techniques using SmarPLS. The results of this study indicate that perceived usefulness, perceived easy of use, Pleasure, and Arousal have a positive effect on Attitude and Intention to use go-pay, while prior experience supports perceived usefulness, but does not support Attitude, and Dominance does not support the Attitude of using go-pay.
... Electronic banking system has become the main technology driven upheaval in conducting financial transactions. However, banks have made enormous reserves in telecommunication and electronic systems, users have also been authenticated to accept electronic banking system as useful and easy to use (Adesina and Ayo, 2010). The ICT improvement in Banking Sector allows more elastic and user friendly banking services. ...
This paper focuses on exploring the impact of information, communication and technology (ICT) on human resources management (HRM) in selected money deposit banks in Nigeria. The specific objectives guiding the study were to; ascertain the impact of ICT changes on HR function in selected money deposit banks in South East, Nigeria and determine the effect of ICT roles on the changing HR function in selected money deposit banks in South East, Nigeria. The study adopted descriptive survey design. A sample size of 313 was drawn from the population of 1939 at 5% Employee Performance level of significance using Freud and Williams's formula. 313 questionnaires were administered, 294 of them were returned while 19 were not returned, making a responds of rate of 100% and it was designed in two sections. Simple linear regression coefficient statistical tools were used to test the hypotheses. The study reveals that ICT changes has a significant effect on HR function in selected money deposit banks in Nigeria (r =. .845; F= 577.012; t = 24.021; P < 0.05) and ICT roles on the changing HR function in selected money deposit banks in Nigeria (r =.815; F= 456.050; t = 21.355; P < 0.05). The study recommended that the manager of Banks should understand the novel role of ICT as they structure business strategy and articulate the equivalent management strategy on human resources to advance their routine result and act as a strategy companion with top management team of the Banks in South East Nigeria.
... The electronic banking system has become the main technology-driven revolution in conducting financial transactions. However, banks have made huge investments in telecommunication and electronic systems, users have also been validated to accept electronic banking system as useful and easy to use (Adesina and Ayo, 2010). There are problems in using banking services: Long lines, limited time for customer servicing. ...
... The present study aims to investigate the possibility of application of e-management mechanisms from the perspective of employees in the organizations of water and electricity in the province of Diwaniyah, through reliance on technology acceptance model (TAM), which determines the readiness of the application of information technology in organizations through knowledge to guide to both ( interest perceived, perceived ease, the positions of use, intention to use) and selected a random sample of employees amounted to (109) an individual to verify hypotheses. The questionnaire was used as a tool head of the study according to the measure (Adesina, 2010). The data was analyzed according to the statistical methods (such as factor analysis, and composite reliability coefficient) according to the style of structural equation modeling. ...
تهدف الدراسة الحالية الى تقصي إمكانية تطبيق آليات الإدارة الإلكترونية من وجهة نظر العاملين في دائرتي الماء والكهرباء في محافظة الديوانية وذلك من خلال الإعتماد على نموذج التقبل التكنولوجي (TAM) الذي يحدد جاهزية المستفيدين لتطبيق تكنولوجيا المعلومات في المنظمات من خلال معرفة توجه المستفيد الى كل من (الفائدة المدركة ، السهولة المدركة،المواقف من الإستخدام،نية الإستخدام) واختيرت عينة عشوائية من العاملين بلغت (109) فرد للتحقق من فرضيات الدراسة. واستخدمت استمارة الاستبيان كأداة رئيسة للدراسة وفق مقياس (Adesina,2010). وتم تحليل البيانات وفق الأساليب الإحصائية الخاصة مثل ( التحليل العاملي، و معامل الثبات المركب ) وفق اسلوب نمذجة المعادلة الهيكلية. واستنتجت الدراسة إتفاق وميول العينة نحو تطبيق نظم الإدارة الإلكترونية في الدوائر والخدمية. وفي ضوء ذلك قدمت الدراسة مجموعة من التوصيات منها ضرورة تبنى الإدارات العليا في دوائر الدولة بشكل عام ، والمنظمات الخدمية بشكل خاص لمتطلبات تطبيق الإدارة الإلكترونية.
... E-commerce E-commerce is the buying or selling of goods and services performed over the Internet or mobile applications using a method specifically designed to receive or place an order (Plant, 2000). E-commerce is similar to other financial transactions conducted over the Internet technology such as mobile commerce, electronic funds transfer, supply chain management, internet marketing, online transaction processing, electronic data interchanging, and automated data collection system (Adeshina and Ayo, 2010). E-commerce typically uses web technologies and email to purchase products online (e.g. ...
Online shopping websites in Nigeria were assumed to be associated with security challenges such as intrusion, and abuse of users’ privacy. This study assessed users’ perception on the security challenges of selected e-commerce websites in Nigeria. The study was conducted in the Sokoto metropolis. The survey was based on ten (10) selected e-commerce websites, viz: Jumia, Konga, Olx, Jiji, Deal Dey, Taafoo, Adibba, Yudala, Kaymu, and Wakanow. A total of 200 Structured questionnaire was administered on the participants of the study based on their online shopping experience and their access to the Internet within the Sokoto metropolis. 296 responses were found usable for data analysis at the end of the survey. A descriptive analysis in form of frequency was conducted to achieve the main objective of the study. It was found that Konga, Jiji, Jumia, and OLX are the most visited e-commerce websites in Nigeria. The study discovered that privacy and security challenges are of great concern to these e-commerce websites in Nigeria. They also provide high-quality and very cheap products, provides up-to-date adverts on their websites and very easy pick-up and home delivery services. Based on the findings of this study, the following recommendations were made. Stronger security measures should be taken by e-commerce websites to earn users' trust; the e-commerce sites should engage in user awareness programs to familiarize users with security measures.
... Hu & Shyam Sundar, 2010;Karjaluoto, 2002;Lallmahamood, 2008). Previous studies found that trust and security issues act as the major concern to overcome perceived risks before using any technology (Li, Hess, & Valacich, 2008;Mitzner et al., 2010;Oni & Ayo, 2010). Moreover, trust and safety in using technology has a significant impact on users' expectated beneifts and easiness of use (McCloskey, 2006). ...
Telehealth is one of the most important part of modern healthcare services which is the blessing of the application of technology to desiminate information and making effective communication to ensure health related services. Though not very new in developed countries, is at inception stage in developing countries like Bangladesh. Though it has been increasing steadily in last few decades but recently a tremendous change has occurred to adapt telehealth because of its new generation (iGens). However, there is a scarcity in literature in regard to the factors that induce iGen's intention to telehealth services usage, especially in developing countries. The present study attempts to fill the knowledge gap using the Unified Theory of Acceptance and Use of Technology (UTAUT) model. A sample of iGens born after mid 90's and currently at the age of at least 18 years have been interviewed by the authors. The study robustly found that performance expectancy, self-efficacy, security and trust had significant influence (p <0.05) whereas effort expectancy, facilitating condition, and social influence had insignificant influence (p ˃ 0.05) on iGen's intention to use telehealth services. The result also reveals that self-efficacy had a direct influence on their use behaviour. The researchers believe that study will help the government, policy makers, and service workers to develop strategies and policies to satisfy iGens' needs toward telehealth services.
... Internet banking is a supplementary channel and an alternative technique of offering customers with quicker self-controlled transactions that use the internet as the transaction medium. The Central Bank of Nigeria (CBN) introduced Guidelines for Electronic Banking in 2003, kicking off the online financial revolution in the Nigerian banking industry, which was followed by a bank reformation effort in June 2004 (Adesina and Ayo 2010). The surviving 21 banks have made significant investments in technology as a platform for effective and efficient delivery of financial services. ...
Despite the increased availability and accessibility of the internet, many bank clients continue to queue in the bank. This enigma necessitates research on customers’ perceptions of the quality of internet banking services in relation to customer satisfaction. The study examined the relationship using the process and outcome theory of service quality. A sample of 280 internet banking clients of General and Maritime service firms responded to the survey. Confirmatory factor analysis was performed to evaluate the measurement model’s validity and reliability. To assess the importance of the link between the variables, structural equation modelling was used. Statistical research results show that the service quality measures (website quality, functional quality, recovery quality and security quality) are significantly associated with customer satisfaction, with functional quality having the highest impact. With respect to the dimensions, website ease of use has the highest weight among the three dimensions of website quality; reliability has the higher weight between the two dimensions of functional quality; compensation has the highest weight among the three dimensions of recovery quality while informational security has the higher weight between the two dimensions of security quality. The study’s findings will provide valuable information to bank managers and bank industry regulators to monitor internet banking service quality and improve customer satisfaction.
... This assertion is in relation to the volume of business transacted and the value derived from the business by the consumers. Adesina and Ayo (2010) stated that the emerging financial transactions has risen tremendously which amounted to billion worth of business deal in the year 2008. But Ejiofor and Rasaki (2012) and Adeoti and Osotimehin (2012) observed that when the CBN began the cashless scheme in Lagos State, a significant number of the commercial nerve center residents displayed low level of perceived awareness about the scheme. ...
This study empirically investigated the impact of cashless economic policy and financial inclusiveness in Nigeria. The Research design used was the cross-section survey and descriptive design. The data source was primary valid responses through questionnaires. The analytical techniques used were percentages, tables and Chi-Square. The findings of the study divulged that cashless economic policy impacted positively on financial inclusiveness in Nigeria. The study suggested that, intensive and consistent education about the electronic channels in financial services should be carried out in the country to enhance general awareness including those outside urban centers, service charges and cost of transaction be made affordable or free where necessary because unnecessary charges may discourage the unbanked population to increase, the requirements for financial inclusion through opening of bank accounts in the rural areas should be made less stressful and easy for the rural dwellers. Lastly, infrastructural facilities to aid financial inclusiveness, such as POS and ATM should be made more efficient, more secure and ever available for use, as this will put more confidence in users and potential users.
... Afande (2015) found out that telecommunication firms particularly need a modern technology in order to counter environmental challenges, build and expand their services in all parts of the country that will ensure stable network and internet services. Adesina and Ayo (2010) echoed the same findings that technology is essential for the innovation of new products, improvement of existing ones and enhancement of services to the required standard of quality. The level of technology advancement is measured by the extent a firm realigns its tools and equipment to the needs of new firm strategic plan, inter-departmental and intradepartmental technological functions and available responsive Information Technology (IT)systems to meet the new business dynamics (Ouma et al., 2019). ...
This study purposed to investigate the effect of strategic responses on performance. The study adopted a descriptive research design. The target population for the study was 3834 employees drawn from four telecommunication firms in Kenya. Proportionate stratified random sampling was used to select the sample size of 385 respondents. The study findings indicated that (i) research and development, technology advancement, and strategic training all had a significant positive effect on firm performance; (ii) technology advancement was found to be a major determinant in the variation of performance of the telecommunication firms. Operational restructuring strategy, however, was found to have a negative effect on performance. The study finally concluded that technological advancement, research and development, and employee strategic training are strategic responses that telecommunication firms should invest into better performance.
... The Technology Acceptance Model (TAM) was developed based on the Theory of Reasoned Action (TRA) by Fishbein and Ajzen (1975), as an attempt to determine why individuals accept or reject certain information technology (Park, 2009;Priyanka & Kumar, 2013:144). This model is defined as a paradigm explaining how individuals come to accept or use new information technology (Oni & Ayo, 2010). TAM does not only focus on the user's behavioural intentions, with the emphasis on their attitude towards the technology, but also their perception concerning the usefulness of the information technology (Szajna, 1996;Cowen, 2009). ...
Introduction: The digital era has changed the consumption behaviour of many consumers, especially in the entertainment industry. There has been a radical shift towards online subscription services for both music and video services. Thus, the consumption of content now happens at the demand of the consumer where they are able to watch and listen to what they want, when they want. South Africa, with an internet penetration rate of 71.4 per cent has a comparatively low adoption rate with regard to subscription services. However, the shift still remains undeniable. This study aimed to investigate the consumption habits of Millennial students situated in Gauteng province to investigate how this important generation consumes online media. A non-probability convenience sample was selected with a total of 500 questionnaires distributed. There were 425 questionnaires deemed usable after cleaning, which were analysed for reliability, validity, and correlation. The structural equation model showed that perceived ease of use and intention to use online streaming services influenced the attitude respondents held towards online streaming services. This attitude mediated towards perceived usefulness, which shows that when millennials find online streaming services useful and want to use them, they will have a positive attitude, which in turn will enable them to find these streaming services useful. As ease of use and intention are precursors to attitude, it would follow that organisations should advertise and show their services as appealing. Many subscription services do this already, where a free month, for example is given to attract customers. However, this should be accompanied by an easy to use interface, as ease of use acts as an important antecedent to retain 499 consumers for the long run. As there is a vast array of competition, this model offers insight into attracting and possibly retaining millennial online streaming consumers.
... In view of this study, researcher was able incorporate perceived security from the extended TAM (Patel & Patel, (2018; Salimon, Yusoff & Mohd Mokhtar, 2017) which was previously use in extended TAM (George & Kumar, 2013;Pikkarainen, Pikkarainen, Karjaluoto, & Pahnila, 2004) for the purpose of making TTAT to be more secure towards its usage. The inclusion of perceived security in this instance is justified as previous studies seem to have established that perceived security is one of the serious constraints inhibiting the embracement and constant usage of IB generally (Pikkarainen, et al., 2004) and in particular in developing countries (Ndubisi and Sinti, 2006) like Nigeria (Adesina and Ayo, 2010;Agwu, 2012). Current evidences from Salimon, et al., (2017), Yousafzai, Foxall and Pallister, (2010) emphasised on the absence of security in the online environment constitutes major threats to users as they entertain fears that their information may be compromised and funds might be lost. ...
The purpose of this paper is to examine the combined roles that perceived severity,
perceived vulnerability, self-efficacy and perceived security play on the usage of
internet banking. It also aims to determine the ability of perceived severity to transfer
the effect of other determinants of internet banking users. In order to empirically test
the conceptual model of this study, data were collected from the users of internet
banking in Nigeria. The primary source of data was utilized for data collection using
the simple random sampling (SRS). A total number of 500 questionnaires were
administered; 463 were retrieved. The data obtained was analysed using SmartPLS -
for measurement and structural model. Seven hypotheses developed in the study were
tested through the correlation and regression analysis regarding their relationships.
The results indicated that four out of the seven hypothesise variables obtained from
the analysis provided support for the hypothesized relationships, it is apparent that the
significant positive influence of perceived severity, self-efficacy and perceived
vulnerability of internet banking users indicated that the variables are essential
requirements in enhancing phishing avoidance behaviour in the banking sector. In
addition, the study shows significant relationship self-efficacy and perceived security
of IB users in the banking sector. Therefore, it is recommended that phishing
avoidance behaviour and perceived security should be made statutory in the Nigerian-
banking sector to help in preventing cybercrime attack and fraudulent practices.
Hence the need to create awareness and expand the application of phishing avoidance
behaviour in Nigerian banking sector.
Keywords: Perceived severity, Perceived vulnerability, Perceived security, self-
efficacy, and Internet banking users
... There should be local content which is enough of E-commerce platforms to permit maintenance of systems, systems of electronic commerce available in Nigeria are to be globally positioned and well branded. Improved road and transport system to enhance goods safety and delivery via proper sand efficient distribution networks should be; inexpensive, proper systems for tracking, taxing and monitoring of transactions, appropriate legal framework to build trust should be provided by government to avoid group action ,trade barriers with Cooperative societies, Chambers of Commerce, NGOs and Business associations in Africa; they can bridge the economy of scale through establishment of online malls that can showcase product and services of members' websites (Adesina, 2010). ...
The study at hand stressed on the challenges that are confronting the evolution of electronic-commerce and the measure to abate these challenges in Nigeria. The ability of the internet, facilitates global electronic market and sharing of information has a beneficial impact on the developing economies such as Nigeria. The overall level of electronic commerce, or business transaction conducted via internet from 1999 to 2019, was impressive and it's growing aggressively. The present study stressed on the challenges that are negating the advancement of e-commerce in Nigeria. This paper also present favours proffered by e-commerce and provides solution on how some of these critical challenges will be overcome, so that e-commerce would become an asset for Nigerian.
... E-banking facilities suggested a significant impact of perceived credibility (P.C.) on e-banking service use. The system's possible security risks and personal data safety are related to credibility (Oni & Ayo, 2010). Perceived credibility; is identified as the assumption of users that their transaction information and individual data are secured against unauthorized access. ...
E-banking last few years has become one of the most common popular banking
systems. Most banks are improved by adopting this new technology, allowing
access to a series of banking services anytime and anywhere. This research
attempts to build the knowledge or understand on examining the factors
that affect people’s intention to use e-banking in Mogadishu-Somalia
contextual. This paper used the survey questionnaires to conduct online interviews
to solve the research questions of the quantitative and qualitative design,
primary sample data from 452 e-banking users on residence in Mogadishu.
A study model was proposed by combining the conceptual framework
(TAM) to construct perceived credibility, risk, and Structural Equation Modeling
(SEM) to analyze the collected data. The outcome reveals that perceived
ease of use, perceived usefulness, perceived risk, perceived credibility all have
a positive impact intention to the adoption of e-banking. The study indicates
the enhancing credibility and satisfaction with e-banking users in Somalia.
... The number increased to 105 in 2014 marking a record for e-commerce in Nigeria [37]. This was spurred on with the era of Automated Teller Machines (ATMs) which became the predominant medium of transactions and grew to the extent of varied internet technologies for order placement, processing, fulfilment, delivery and payment [38]. The success of e-commerce adoption is fundamentally based on the level of adoption of information technology in the country. ...
Following the outbreak of the pandemic, more Nigerians became liberal towards accepting and engaging e-commerce platforms for their purchases. However, there is a surging scepticism about the ability of e-commerce platforms in Nigeria to meet the demands of consumers. Nigerians have accused e-commerce platforms of uncompetitive turnaround time, discrepancy between customer orders and deliveries and failure to and deliver on brand promise. This chapter explores the ethical remedy to the unethical concerns expressed by Nigerian consumers when engaging ecommerce platforms. The study purposively gathered selected data on customers’ feedback from Jumia Nigeria’s website between April 1st and July 31st 2020 when lockdown measures were enforced in Nigeria. The study found that consumers’ mistrust and complaints about e-commerce platforms can be attributed to the absence of transparency on the part of e-commerce platforms to effectively use communication in keeping their customers abreast of the status of their order. Based on the findings, it was recommended that effective communication channels should be deployed to keep customers abreast of circumstances resulting in the delay or cancelling of their orders.
... According to the research of Friedman, Santeramo, and Traina (1978), marketers choose trusted celebrities and are expected to be brand ambassadors. Oni and Ayo (2010) proposed that source trustworthiness impacts perceived usefulness and ease of use. Then, Li (2013) demonstrated that source trust-worthiness induces cognitive and emotional responses, such as usefulness and ease of use, in adopting new technology systems. ...
Today, the development of the Internet and social networks has changed the lives of human beings. The ability of these technologies to connect people in real-time expands the influence of some people in the community. Therefore, this study is conducted to test whether customers change purchasing behavior in online environments under the impact of those influencers by using Technology Acceptance Model (TAM). The study conducted a survey of 503 Vietnameses on Google Form from November 2020 to mid-January 2021. The collected data were analyzed using AMOS 24 with CB-SEM analysis method. The results showed a positive relationship between influencers and customers' online purchasing behavior. More specifically, customers are more likely to buy online if they trust influencers and their advertisements. This is the most influential factor among the three influencer traits (as source credibility): trustworthiness, expertise, and attractiveness. A remarkable point in this study is that Vietnamese people are more concerned with perceived ease of use when buying online than other factors in the TAM model. This is the basis for businesses to implement influencer marketing strategies and improve the competitiveness of their online business.
... Merupakan sikap seseorang yang memiliki kecenderungan untuk menerima atau menolak sesuatu berdasarkan pengalaman dan norma (predisposisi) terhadap perilaku tertentu dan merupakan hasil dari keyakinannya mengenai perilaku tertentu. Berdasarkan penelitian terhadap pengguna e-banking di Nigeria ditemukan hasil berupa self-efficacy berdampak terhadap attitude [10]. Akan tetapi berdasarkan penelitian yang dilakukan oleh [11] terhadap mahasiswa di Korea Selatan diperoleh hasil yang berbeda yaitu selfefficacy tidak berpengaruh terhadap sikap. ...
Implementation of online learning requires adequate preparation and support of resources, first is the software or tools used in online lectures, where Poliban has e-learning that can be used or can use other tools. Both hardware or computer equipment with the required specifications, one of which is a camera used for video conferencing, and what is very important is a stable internet network connection. Therefore, if at least these three things can be fulfilled, then online lectures can be carried out well. However, in reality, there are several problems faced by both lecturers and students, especially related to the unstable internet network signal, so that the implementation of online lectures cannot run optimally. To find out the problems faced by users, a measurement instrument for the implementation of E-learning on user satisfaction is needed. In making a good instrument model, a test is needed to ensure that the indicators used in the instrument used are valid and reliable and have a good level of reliability. Based on the problems mentioned above, this research will conduct instrument testing using validity tests and reliability tests where in the analysis process a Partial Least Square (PLS) application framework is used in SEM which is a statistical model that provides an approximate calculation of strength. hypothetical relationships among variables in a theoretical model The results of the research that have been carried out show that the results of the validity test of the instrument for measuring the implementation of e-learning on user satisfaction at the Banjarmasin state polytechnic get a loading factor value above 0.5 on the intended construct, these results indicate that the indicators used in this study are valid. or has met convergent validity, then based on the reliability test it shows that the composite reliability value for all constructs is above 0.7 which indicates that all constructs in the estimated model meet the criteria for discriminant validity. The lowest composite reliability value is 0.837 in the System Quality construct, this shows that the test instrument shows a good level of reliability, or in other words, the questionnaire results can be trusted.
... Another development of the model has been the inclusion of another factor which is the intention to use IT and its relationship with perceived usefulness [13]. The model points to the potential impact of perceived usefulness on intentional use and perceived ease of use on perceived usefulness on people's acceptance of IT [14] [15] . ...
قد يمثل تنوع وتعدد نماذج ونظريات قبول تكنولوجيا المعلومات تحديًا من حيث اختيار النموذج. ويتعلق تحد آخر بالمضي في الدراسة دون الأخذ بعين الاعتبار باعتماد نموذج أو نظرية معينة. للتصدي لهذه التحديات أجريت هذه الدراسة باستخدام منهجية نموذج علوم التصميم. وقد اتبعت الباحثة بشكل خاص طريقة تطوير التصنيف التي توفر التوجيه للباحثين المهتمين بتطوير التصنيفات. يشمل التصنيف المطوّر في هذه الدراسة خصائص وأبعاد وفئات مختلفة. ساهمت هذه الدراسة في الإضافة للمؤلفات السابقة من خلال تطوير تصنيف منهجي يمكن أن يساعد في تقييم درجة التطبيق المحتمل لنماذج قبول تكنولوجيا المعلومات المختلفة. يتكون التصنيف المطوّر في هذه الدراسة من 3 فئات، 19 بعداً تتضمن ما مجموعه 91 خاصية. التصنيف المطوّر في هذه الدراسة له قيمة محتملة لباحثي تكنولوجيا المعلومات من حيث أنه يمكن استخدامه بطرق مختلفة منها أنه يمكن استخدامه كدليل لتقييم النظريات والنماذج الأخرى غير نموذج قبول التكنولوجيا (TAM). خلصت الدراسة إلى أنه على الرغم من تنوع وتعدد نماذج قبول تكنولوجيا المعلومات، فإن تقييم التصنيف المطور للدراسة الحالية يشير إلى محدوديات النماذج الحالية من حيث أن: نماذج قبول تكنولوجيا المعلومات تركز على المستوى الفردي بدلًا من مستوى المجموعة، ولا تأخذ بعين الاعتبار دراسة تأثير عوامل الخصوصية والجنس. تدعو الدراسة الحالية إلى إجراء تحول علمي في بحوث قبول وتبني تقنية المعلومات بحيث تأخذ بعين الاعتبار تحليل قبول تكنولوجيا المعلومات على مستوى المجموعة والمستوى التنظيمي.
... Interestingly, more than half of the academic librarians disagree and strongly disagree with the statement that lack of skills is a challenge to fully utilize mobile banking services. This finding is in contrast with previous finding by Adesina and Ayo (2010) who reported that more than 60% of the population lacks the requisite skills to fully operate most internet/mobile technologies. A cross tabulation of age with actual use of mobile banking services revealed that the majority of those that actually use mobile banking services are between the ages of 36-40 years, followed by those between the age bracket of 31-35 years. ...
The purpose of this paper is to determine the extent to which academic librarians are aware and use mobile banking services in Nigeria. The study used the quantitative research design. Data was collected using online questionnaire designed using SurveyMonkey. The population of the study consisted of academic librarians in tertiary institutions in Nigeria who are customers to various banks in Nigeria. In total 210 academic librarians across Nigeria responded to the survey. The study found that the majority of the academic librarians are aware and mostly used mobile banking services such as buying airtime (self), transfer money, check account balance, get account statement, buy airtime for others, make transaction enquiry, and SMS alerts. Almost all the academic librarians agree and strongly agree that adoption of mobile banking services hasten funds transfer, makes enquiries on account faster, saves time of the customers, enhance prompt response, more convenient to customers, and saves cost. Network failure during transactions, chances of fraud, lack of information privacy, concerns related to non-delivery of transactions, system security is not guaranteed in case of loss of phone where identified as the challenges associated with use of mobile banking services in Nigeria. Adoption and use of mobile banking services will save the time of the customer by conducting their transactions quickly without having to queue up and to use paper documents. The study reported the present level of awareness, acceptance and use of mobile banking services by academic librarians who are customers to various banks in Nigeria.
... To validate the consistency of the selected items and to ensure that the selected items duly measured, a reliability test was conducted. The bank website is usefulness [21] 10 ...
Electronic banking (e-banking) is a form of banking in which funds are transferred through an exchange of electronic signals along to the traditional banking process as the exchange of cash, checks, or other types of paper documents. Moreover, the general tendencies of the Iraqi government in line with other countries to adopt e-banking and provide e-services to customers. However, the determinants of e-banking services need to investigate to determine the variables affecting the rate of such adoption. Thus, the main aim of this study is to identify the determinants of e-banking services in Iraq. Hence, this study gives an investigation using the technology acceptance model (TAM) by selecting a sample for many Iraqi banks' customers and staff to determine the determinants of user acceptance of e-banking. A preliminary study was conducted to empirically determine the user acceptance determinants of e-banking. For data collection, a quantitative method was used represented by the questionnaire. The selected sample for the investigation is 200 (customers and staff). Several methods have used for data analysis such as hierarchical regression, one-way ANOVA, descriptive statistics, t-test as well as structural equation modeling (SEM). The obtained outcomes show there are several determinants of e-banking services in Iraq that have determined in this study. Moreover, this study confirms the overcoming of those determinants will give a highly positive impact on e-banking services. Keywords: E-banking adoption Traditional banking Determinants of e-banking Technology acceptance model Structural equation modeling This is an open access article under the CC BY-SA license.
... Onyeukwu conducted case study in Nigeria. Eight banks with the sample size of 397 respondents were surveyed [15][16][17][18]. One-way ANOVA test was performed for checking the hypotheses. ...
... Moreover, the advent of e-banking has opened greater opportunities for individuals, firms and financial institutions and its beneficial impacts on both banks and customers cannot be overestimated. Some of these include the provision of cost-saving channel for the banks for effective dispensation of operations, significant reduction in the cost of workers, greater freedom which is being enjoyed by customers in the process of financial transaction, reduction in the stress of queuing in the banking hall as well as maximisation of time and minimisation of cost (Oni and Ayo, 2010). Due to the positive influence of ebanking on economy and in order to increase the e-banking users in Nigeria, the government implemented a cash policy, also known as cashless economy, which was introduced by the Central Bank of Nigeria (CBN) in January 2012 and its implementation is expected to be affected in all states of the federation by October 2017 (CBN, 2012;Yaqub et al.,. ...
This study assessed the effects of the roles of Central Banks of Nigeria (CBN) in the Implementation of Cashless Banking System in Nigeria. The research work was based on survey method where primary data were generated and used through questionnaire. The study has a population comprised the staff of CBN and customers of the banks under study. Yamane formula was applied and Simple Sampling Technique was used and arrived at a sample size of three hundred and twenty four (324). Descriptive Statistics and Regression were used in the analysis. The study discovered that although banks have varying products available to customers, these may not be enough under cashless banking showed that introduction of new compatible products would enhance the system and that p-value p<0.000 p<0.05 shows role played by banks in implementing Cashless Banking in Nigeria significantly guarantees the prospect of the policy. The study recommended that if banks really want to guarantee the future prospect of cashless banking system in Nigeria, there should be organized seminars, workshops, symposium, etc., reduction service charges, adherence to CBN's policy and introduction of new compatible products would enhance the system in Nigeria.
The purpose of this research is to exposure review about several factors of online Purchasing Intention as a form of how consumers behave in accepting digital technology and have an interest in doing behavior. In fact, that the individuals tend to do this behavior, this study uses the Technology Acceptance Model (TAM) approach. The importance of understanding one’s behavior in acceptance technology, the technology acceptance model known as the TAM is growing along with the advancement of information technology itself and changes in user behavior, TAM Model 1, the actual technology use variable is influenced by the perceived usefulness variable, perceived ease of use, attitude towards using technology, and behavioral intention to use. Due to the actual technology use cannot be observed by researchers using a list of questions, it is replaced by the name of perceived usage, TAM 2, external variables are added directly, namely social influence processes which include Subjective Norm and Image with moderator variables Voluntariness and Experience; and cognitive instrumental processes which include Job Relevance, Output Quality, and Result Demonstrability. TAM 3, by adding one of them the Computer Self-Efficacy variable as an external variable that affects Perceived Ease of Use, Online Purchasing Intention influenced by the existence of transactional interest in online.
The Electronic banking and payments services of commercial banks are recognised by the Central Bank of Nigeria (CBN). Despite the early stage of electronic banking in Nigeria, banks are already offering various financial services through the internet. In order to protect customers' vital information and identities over the internet, necessary and standard multifactor authentication measures should be in place to avoid financial losses. The purpose of this study is to find out the multifactor authentication (MFA) methods used by the banks, evaluate the type of security mechanism adopted and develop security measures to reliably authenticate customers remotely accessing their Internet-based financial services. The study addressed conducting risk-based assessments and customer awareness program. The study was conducted on all the twenty (20) currently operating commercial banks in Nigeria.
The study looked at sustainable principles and the performance of DMBs Nigeria for 2000-2020. The actual objectives include assessing the indicators of sustainable principles of banking, such as the ATM, CPS, LR and CR, as well as how DMBs’ performance measured by the ROA is affected by those factors. Data were retrieved from CBN documents such as bank supervisory annual report, statistical bulletin, and the NDIC annual reports for the period 2000-2019 were used as a secondary source of data (time series data) in this study. The findings revealed that ATM and CPS have a negative yet not significant effect on the ROA of DMBs, whereas LR and CR which also revealed a negative effect on ROA were significant after all. Following the outcome of this result, it was agreed that a mixed association exists between sustainable principles of banking and performance. Hence, the recommendation that modalities be put in place to effectively and efficiently adopt sustainable principles of banking in Nigeria, so as to ensure that banks deliver better services to their clients as well boosting profits. Keywords: Sustainable Banking Principles, Bank Performance, Econometric Analysis.
The increase of internet use, as well as, the systematic progress of information technology, has transformed the way products are bought and sold, resulting in the exponential growth in online transactions. There are different types of consumer products and those products suitable for online offerings. Motivation to engage in retail shopping includes both utilitarian and hedonic dimensions. Business to consumer E-commerce conducted over the mechanism of web-shopping provides an expanded opportunity for companies to creates a cognitive and esthetically rich shopping environment in ways not readily imitable in non-electronic shopping environment. This study finds Electronics, jewelries’, shoes and clothes, and kitchen wares are the main products purchase by consumers from online stores. Enjoyment, fun, and Convenience was also identify as motivating factors for online purchase. Furthermore, the study also identify Bargain Seekers.
Key terms: online shopping, consumer behavior, attitudes and intentions, products, TRA
Abstract
This study examined the empirical analysis of internal control systems on the
performance of selected tertiary institutions in Ondo State using a committee of
sponsoring organisations (COSO) framework. The study employed a survey research
design. The population for this study was (13) approved tertiary institutions in the
State with a staff population of (325) which comprises bursary and internal audit
staff only. Multistage sampling techniques were used to select the sample size of (9)
tertiary institutions which makes a total of (152) samples. The instrument used for
this study was a closed-ended questionnaire. Primary data were obtained and
analysed using descriptive and linear regression statistics. Findings from the study
showed the effect of internal control systems on the performance of selected tertiary
institutions in Ondo State was significant. However, only the Control activities (CA)
(N= 152, r =0.058, P=0.474>0.05) and Information and communication (IC) (N =
152, r = 0.075, p = 0.357 > 0.05) had positive but insignificant effect on the
performance of selected tertiary institutions while Control environment (CE)
(N=152, r = 0.262, p = 0.001< 0.05); Risk assessment (RA) (N = 152, r = 0.347, p =
0.000 < 0.05) and Monitoring activities (MA) (N = 152, r =0.323, p = 0.000 < 0.05)
had positive and significant effect on the performance of selected tertiary
institutions. The study concluded that internal control systems had a positive effect
on performance and were statistically significant in explaining the performance of
selected tertiary institutions in Ondo State. The study thus recommended that those
charged with the responsibility of tertiary institutions should strengthen the
underlined components of internal controls systems.
Keywords: Internal Control Systems, Performance, COSO Framework and
Tertiary Institutions
In recent years, the number of mobile transactions has skyrocketed. Because mobile payments are made on the fly, many consumers prefer the method to the traditional local payment approach.
The rise in mobile payments has inspired this study into the security of mobile networks in order to instill trust in those who may be involved in the transaction in some way.
This report is a precursor to explain and compare some of the most popular wireless networks that enable mobile payments, from a security standpoint, this research presents, explains, and compares some of the most common wireless networks that enable mobile payments. Threat models in 3G with connections to GSM, WLAN, and 4G networks are classified into four categories: attacks on privacy, attacks on integrity, attacks on availability, and assaults on authentication. In addition, we offer classification countermeasures which are divided into three categories: cryptographic methods, human factors, and intrusion detection methods. One of the most important aspects we analyze is the security procedures that each network employs. Since the security of these networks is paramount, it gives hope to subscribers. In summary, the study aims to verify if mobile payments offer acceptable security to the average user.
The Nigerian economy depends on its agricultural sector to provide employment and livelihood for two-thirds of its workforce and contributes 33% of gross domestic product (GDP). The need to sustain high level productivity in the agricultural sector led to the establishment of agricultural universities with mandate to promote education and research for development and attainment of self-sufficiency in food and fibre. Agriculture-based digital libraries have the potential to improve agricultural researchers’ access to up-to-date information but owing to different factors, they have been underutilized. Previous studies have failed to explore the factors determining user acceptance of these digital libraries particularly in Nigerian universities of agriculture. This study, therefore, investigated the individual and system factors predicting user acceptance of two agriculture-based digital libraries: Access to Global Online Resources in Agriculture (AGORA) and The Essential Electronic Agricultural Library (TEEAL).
Survey design was adopted. Proportionate stratified random sampling technique was used to select 780 participants comprising lecturers and postgraduate students of Federal University of Agriculture, Abeokuta (FUNAAB); University of Agriculture, Makurdi (UAM) and Michael Okpara University of Agriculture, Umudike (MOUA). Data were collected using a structured questionnaire (r=0.79) to elicit response on individual factors (domain knowledge, computer use and interest to publish), system factors (accessibility, visibility, relevance, ICT infrastructure and library assistance) and user acceptance. Seven hypotheses were formulated and tested at 0.05 level of significance. Data were analysed using Spearman’s rank correlation and multiple regression.
The three individual factors together significantly predicted the perceived ease of use (R2=0.760, F=499.58) and perceived usefulness (R2=0.731, F=430.23) of the digital libraries. Domain knowledge was found to have the greatest contribution to perceived ease of use (β=0.872) and perceived usefulness (β=0.851). The five system factors jointly significantly predicted respondents’ perceived ease of use (R2=0.838, F=489.49) and perceived usefulness (R2=0.823, F=439.90). Relevance had the highest predictive power on perceived ease of use (54%) and perceived usefulness (66%) of the digital libraries. System factors were stronger (83%) in predicting user acceptance than individual factors (75%). Respondents’ perceived ease of use and perceived usefulness had a similar contribution of 82% to user acceptance of the digital libraries. User acceptance of digital libraries was significantly related to perceived ease of use (r=0.763) and perceived usefulness (r=0.758). For AGORA, perceived ease of use and usefulness predicted about 69% of user acceptance whereas for TEEAL, the contribution was higher (74%). Domain knowledge exerted the greatest influence on user acceptance at MOUA (82%) and FUNAAB (89%) and UAM (81%). Relevance made a substantial contribution to user acceptance at FUNAAB (54%), MOUA (65%) and UAM (58%).
Relevance of content and users’ domain knowledge were the two most important determinants of user acceptance of agriculture-based digital libraries in the universities. Therefore, relevance of digital libraries content and training programmes to improve users’ domain knowledge are important considerations in the design and implementation of digital libraries in Nigerian universities of agriculture.
The rapid advancement of information technology encourages business needs to use technology to serve consumers. Electronic transaction in the form of internet banking is a new way of transfer that changes the form of services from human technology to information technology. This study aims to examine the capability model of the intention to use internet banking in Indonesia. This study is quantitative in the form of a survey study. The sample in this study were non-user customers and prospective internet banking users in both private and state-owned banks. The data were analyzed using the partial least square (PLS). This study contributes to the development of internet banking marketing to improve features, security and service quality. The results show that all hypotheses indicate a positive and significant effect.
The effect of new media, especially the Internet on the society is on a fast rise, and now varies from internet search to online messages to social networks to online shopping. This study examines the attitude of students of University of Lagos towards online shopping – A study of Konga. The objective of this research was to determine the factors that influence the acceptance of online shopping in Nigeria. The literature review enabled an in-depth understanding on the concept of online shopping and was able to explain some of these factors listed out by other researchers. The theories used were the perception theory, the uses and gratification theory, and the technology acceptance model. The survey method was used for the study in which questionnaires were administered to two hundred respondents, and eleven were not returned.
Therefore, one hundred and eighty nine responses were used for the data presentation. The multi-stage sampling technique was used to select the students at the University of Lagos. The study revealed that while 85.2% of respondents have shopped online before, 54% prefer to use Konga, and 8.5% of respondents chose advertising as their reasons for shopping online. The study concludes that there is an existing relationship between students and Nigerian online shopping sites. The study recommended among others that the marketing industry should be able to create new ideas and platforms to stir up more advertisement and customer engagement. Also, it was recommended that further research should engage other sizes of population in order to reveal more research findings.
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