To be competitive and successful on the market place today and satisfy customers, companies have to make strenuous efforts, for example, to improve various Key Performance Indicators (KPIs). However, the most widely spread problem faced by many manufacturing companies is that companies know the problems they have, for instance, unreliable production processes, poor product quality, financial losses, delay in product delivery, but frequently, they are unaware of the root causes of these problems. To solve these problems, companies are trying to implement various quality improvement programs, tools and methodologies. In many cases, these measures are used quite successfully to attain the goals appointed, but at the same time, they are working separately from each other and as a result, are not effective and consolidated enough.
Therefore, in this research a framework that integrates various quality improvement tools and methodologies has been created. This framework enables continuous enhancement of the reliability of a production process that influences the improvement of product quality, cost and delivery, with lower expenditures by collecting production data (problems, failures) about production processes. Further, these data help to define the most critical operations in the process and improve them. As a result, the process variability is reduced and process reliability is increased, which in turn decreases product scrap and rework. A reliable production process can save resources (labour, time, money), consequently can provide better product quality, save money and reduce delivery time, which improves company revenue and customer satisfaction.
Finally, the presented new framework will be adapted into the database – Data Mart, which will play the role of a “dashboard” which allows monitoring production processes (collect data about production problems, failures), measuring and analysis (based on various charts) based on data for the previous day. In addition, the new Data Mart will be applied into the Information Systems (IS) environment with various tools (Product Data Management (PDM), Extract Transfer Load (ETL), Enterprise Resource Planning (ERP) system) that enable us to process different data from one system to another and derive new knowledge useful for business processes management, decision making and customer satisfaction.
By integrating various quality improvement tools and methodologies with Information Technologies (IT) and IS tools, it will hold a vital and successful role in company’s business. This kind of integration helps businesses improve the efficiency and effectiveness of their production and business processes, production team support and collaboration and managerial decision-making, for example, which KPI is more important for a product, a company and a customer. This new framework strengthens company competitive positions, enables the company to be more adaptable to the rapidly changing marketplace and increase financial revenue.