The reactivitys of toluene degradation were investigated at room temperature under atmospheric pressure by using a non-thermal plasma reactor loaded with SiO2, Al2O3 and NiO/Al2O3. The different reactivities on these catalysts may originate from their dielectric constant, toluene adsorption and ozone decomposition abilities on their surface. In addition, in-situ infrared spectrum technology was used to study adsorption species on catalyst surface during the toluene degradation. The results showed that, within a certain range, the degradation rate of toluene increased along with the energy density, dielectric constant, adsorption and the ozone-decomposing ability. Toluene adsorption species on the catalyst surface played important roles on toluene degradation. The toluene degradation occurred in the vapor phase if SiO2 was loaded in the discharge region. However, when Al2O3 or NiO/Al2O3 was loaded, the oxidation of toluene to benzoic mainly occurred on the catalyst surface, which was the key step of toluene degradation, and the accumulation of benzoic acid on the active sites would decrease the catalyst reactivity.