ArticlePDF Available

Product Focus Versus Diversification: Estimates of X-Efficiency for the U.S. Life Insurance Industry

Authors:

Abstract and Figures

: Using data for the life insurance industry during 1990-1995, we empirically test for a relationship between a firm's output choice and measures of X-efficiency. Our empirical evidence suggests that diversification across multiple insurance and investment product lines resulted in greater X-efficiency than a more focused production strategy. The analysis in this article is consistent with the proposition that managers of multiproduct firms are able to achieve greater cost efficiencies than their counterparts in more focused firms by sharing inputs and efficiently allocating resources across product lines in response to changing industry conditions. Our findings are important since they justify the existence of multiproduct firms in the absence of cost complementarities and identify product diversification as a source of efficiency in the life insurance industry that should be recognized by managers, policyholders, and regulators. This paper was presented at the Wharton Financial Insti...
Content may be subject to copyright.
Financial
Institutions
Center
Product Focus versus
Diversification: Estimates of
X-Efficiency for the US Life
Insurance Industry
by
Joseph W. Meador
Harley E. Ryan, Jr.
Carolin D. Schellhorn
97-16
THE WHARTON FINANCIAL INSTITUTIONS CENTER
The Wharton Financial Institutions Center provides a multi-disciplinary research approach to
the problems and opportunities facing the financial services industry in its search for
competitive excellence. The Center's research focuses on the issues related to managing risk
at the firm level as well as ways to improve productivity and performance.
The Center fosters the development of a community of faculty, visiting scholars and Ph.D.
candidates whose research interests complement and support the mission of the Center. The
Center works closely with industry executives and practitioners to ensure that its research is
informed by the operating realities and competitive demands facing industry participants as
they pursue competitive excellence.
Copies of the working papers summarized here are available from the Center. If you would
like to learn more about the Center or become a member of our research community, please
let us know of your interest.
Anthony M. Santomero
Director
The Working Paper Series is made possible by a generous
grant from the Alfred P. Sloan Foundation
Joseph W. Meador, College of Business Administration, Northeastern University, Boston, MA 02115,
1
Phone: 617-373-4713, FAX: 617-373-8798.
Harley E. Ryan, Jr., College of Business Administration, Northeastern University, Boston, MA 02115, Phone: 617-
373-4707, FAX: 617-373-8798.
Carolin D. Schellhorn, Sawyer School of Management, Suffolk University, Boston, MA 02108, Phone: 617-573-
8794, FAX: 617-573-8345.
We would like to thank Marty Grace and Joan Lamm-Tennant for helpful comments. All errors remain the
responsibility of the authors.
Product Focus versus Diversification:
Estimates of X-Efficiency for the US Life Insurance Industry
1
February 1997
Abstract: Using data for the life insurance industry during 1990-1995, we empirically test
for a relationship between a firm’s output choice and measures of X-efficiency. Our
empirical evidence suggests that diversification across multiple insurance and investment
product lines resulted in greater X-efficiency than a more focused production strategy.
The analysis in this article is consistent with the proposition that managers of multiproduct
firms are able to achieve greater cost efficiencies than their counterparts in more focused
firms by sharing inputs and efficiently allocating resources across product lines in response
to changing industry conditions. Our findings are important since they justify the existence
of multiproduct firms in the absence of cost complementarities and identify product
diversification as a source of efficiency in the life insurance industry that should be
recognized by managers, policyholders, and regulators.
This paper was presented at the Wharton Financial Institutions Center’s conference on The
Performance of Financial Institutions, May 8-10, 1997.
I. INTRODUCTION
Increased competition, consolidation and a changing regulatory environment in the life
insurance industry have intensified interest in the analysis of insurer efficiencies. Yuengert (1993)
analyzes the measurement of X-efficiency
1
and finds that estimates vary widely. Gardner and
Grace (1993) suggest that X-efficiencies may be related to rent-seeking activities and external
(but not internal) monitoring. Grace and Timme (1992) document the existence of scale
economies, but find little evidence of economies of scope for multiproduct firms. This latter
result is surprising given the well publicized trend toward diversified product offerings in the
financial services industry. In the absence of cost complementarities, the authors conclude that
multiproduct firms may exist to reap the benefits from diversification, or the cost savings from
sharing inputs across independent product lines.
We support this conjecture by providing empirical evidence that X-efficiencies are greater
for life insurance firms with a diversified product mix compared to firms that focus on a relatively
narrow range of outputs. Our results are consistent with variations in X-efficiency due to
differences in managers’ ability to respond effectively to rapidly changing industry conditions.
Compared to their counterparts in more narrowly focused firms, the managers of diversified firms
appear better able to contain costs by reallocating inputs among independent product lines when
adjusting to shifts in product demands.
1
For a definition of X-efficiency that is consistent with the original definition of Leibenstein (1966) see Berger
(1993), p. 264:
"X-efficiency is defined as the ratio of the minimum costs that could have been
expended to produce a given output bundle to the actual costs expended, and
varies between 0 and 100 percent. X-efficiency includes both technical
inefficiency, or errors that result in general overuse of inputs, and allocative
inefficiency, or errors in choosing an input mix that is consistent with relative
prices."
2
Subjecting our data for 1990-1995 to cross-sectional analyses, we test two hypotheses
regarding the effect of a firm’s output choice on estimates of its X-efficiency.
1) Diversification Hypothesis: X-efficiency increases when managers make
resource-allocation decisions for a broader range of distinct, but related, outputs.
Managers’ abilities to reduce costs by sharing inputs and efficiently allocating resources across
independent product lines result in greater efficiency. Hence, life insurance companies that offer
multiple insurance and investment products may prove more X-efficient than firms that specialize.
2) Concentration Hypothesis: X-efficiency increases when managers focus on a
particular area of expertise and a small number of product lines.
Managers generate cost savings by concentrating their financial and human resources in a single
area of expertise. Hence, life insurance companies that focus on a limited product offering may
prove more X-efficient than firms that compete in multiple product market segments.
The life insurance industry is particularly suitable for testing these alternative hypotheses
because the output choices faced by managers are essentially distinct (various life and/or health
and accident insurance products versus various annuity products). Furthermore, reporting
requirements make these choices observable and allow us to measure both X-efficiency and
product focus. Using Berger’s (1993) distribution free method to estimate X-efficiency and a firm
specific Herfindahl index calculated across each insurance firm’s product line premiums to
measure product focus, we perform two independent tests of our hypotheses. First, we conduct
an univariate comparison of means and medians for focused vs. diversified firms over 1990-1995.
3
Second, we estimate a multivariate fixed effects model over the same time period to control for
other firm specific and environmental factors that have been identified in previous studies of
insurer efficiency. Analyzing a sample of 358 life insurance firms, we find that multiproduct
insurance companies are more X-efficient than firms that focus.
The scope of our analysis is also related to research in corporate finance that analyzes the
influence of business focus on the value and performance of publicly traded industrial firms.
These studies generally conclude that greater focus leads to increased shareholder wealth. For
example, Hite, Owers and Rogers (1987) find that asset sales by firms increase their value, while
John and Ofek (1995) present evidence that asset sales lead to improved operating performance.
Results reported by Wernerfelt and Montgomery (1988) suggest that Tobin's q, the market value
of a firm's assets divided by their replacement value, is negatively related to the number of
industries in which a firm operates.
2
There are two fundamental differences, however, between
these studies and our paper. First, our analysis of life insurance companies addresses the intra-
industry characteristics of diversified versus focused financial service providers, while these
industrial studies primarily analyze the effects of inter-industry diversification for manufacturing
firms. Second, we estimate cost-efficiency, not market performance. Our results shed new light
on sources of X-efficiency from intra-industry diversification for life insurance companies and,
thus, are important for managers, policyholders, and regulators who must weigh the benefits and
costs of the continuing trend toward increased diversification of financial service providers.
2
Further support for the notion that greater corporate focus is consistent with shareholder wealth maximization
in publicly traded industrial firms is provided by Berger and Ofek (1995) and Comment and Jarrell (1995).
4
The remainder of our paper is organized as follows. Section II explains our data and
estimation methodology. In Section III, we present X-efficiency estimates and regression results.
Section IV summarizes and concludes the study.
II. DATA AND ESTIMATION METHODOLOGY
A. Data
We gathered most of the cross-sectional data required for this study from the NAIC data
tapes. State wage rate information was obtained from the Bureau of Labor Statistics, and
information on firm distribution systems was collected from the Best's Insurance Reports. The
data were collected for individual firms, since aggregating firms into fleets could distort our
measure of product focus and the corresponding X-efficiency estimates. Hence, our results
cannot be directly compared to those of studies using fleets. To be included in our sample, an
insurance firm’s data had to be available for six consecutive years (1990-1995) on the NAIC
tapes. A total of 358 life insurance companies met this requirement.
3
B. Variable Definitions
Outputs and Input Prices
Following Gardner and Grace (1993) and Grace and Timme (1992), we specify six
outputs for the life insurance firm: 1) ordinary life insurance premiums (Y
1
), 2) ordinary annuity
3
This sample size is smaller than a similar six year sample from 1985-1990 of 561 firms analyzed by Gardner
and Grace (1993). The smaller size of our sample is most likely indicative of increased concentration in the life
insurance industry from the mid 1980’s to the mid 1990’s.
5
considerations (Y
2
), 3) group life insurance premiums (Y
3
), 4) group annuity considerations
(Y
4
), 5) group accident and health premiums (Y
5
), and 6) the dollar amount of securities
investments (Y
6
). Summary statistics for outputs and total assets are reported in Table 1. A
perusal of this table reveals high average concentrations in the production of ordinary life
insurance (approximately 37%) and accident and health insurance (approximately 36%). A
comparison of total asset averages for the firms in our sample with the total asset averages
reported for 1987 by Grace and Timme (1992) and for 1989 by Yuengert (1993) shows that the
average size of our sample firms is greater than the average size of sample firms in their studies
that cover earlier time periods. The relatively greater average size of our sample firms is
consistent with increased industry concentration and may be a result of the higher merger-and-
acquisitions activity in the life insurance industry in recent years.
Our specification of three inputs (labor, physical capital and miscellaneous items), and the
assumptions we make to compute the required input prices, are consistent with recent studies in
this literature. The price of labor (w
1
) equals the product of the average statewide salary of
insurance workers and the portion of insurance business written in the state. We divide physical
capital expenses by the value of physical capital assets to obtain the price of physical capital (w
2
).
Miscellaneous costs include all production factors other than labor and physical capital, such as
legal and accounting services, travel and advertising. Since prices for these items are difficult to
determine from the available data, we assume that they do not vary across firms.
4
4
This assumption is consistent with the extant literature (e.g., Grace and Timme (1992)). The validity of this
assumption may be suspect, however, if diversification results in greater administrative costs. The reader
should interpret these results within the limitations of the available data.
6
Costs
We define total costs (C) as operating costs, i.e. the sum of labor, capital and
miscellaneous expenses. Labor expenses consist of commissions on premiums and annuity
considerations (direct business only) and all salaries, wages and benefits. Capital expenses
comprise rent for buildings and equipment, and depreciation on furniture and equipment. Since
we assume miscellaneous items prices to remain constant across firms, we exclude them from the
total cost equation specified below.
Focus Proxy
We use a firm specific product Herfindahl index (FOCUS) calculated across the output
premiums described above to measure the extent to which a firm chooses to focus versus diversify
its output across insurance and investment product lines. The Herfindahl index is estimated
across the firms’ premiums derived from insurance and annuity products and is defined as:
FOCUS =
Y Y Y Y Y
Y Y Y Y Y
OL OA GL GA AH
OL OA GL GA AH
2 2 2 2 2
2
+ + + +
+ + + +[ ]
where
Y
OL
= Net premiums collected for ordinary life insurance.
Y
OA
= Considerations for ordinary annuities.
Y
GL
= Net premiums collected for group life insurance
Y
GA
= Considerations for group annuities.
Y
AH
= Collected premiums for accident and health insurance.
7
A firm that exclusively focuses on the production of any one of the outputs defined above, has a
Herfindahl index of one, while a firm that offers a broader range of product lines would have a
lower Herfindahl index.
Table 2 reports summary statistics for the focus proxy used in our analysis. On average,
firms have a focus proxy of 0.6837 for the entire time period. The focus metric ranges from a low
of 0.2462 to a maximum of 1. Thus, we have a wide range of product strategy choices in our
sample. This dispersion makes our sample suitable for an analysis of the relationship between X-
efficiency and product choice.
C. Control Variable Definitions
Previous studies have identified numerous firm specific and environmental factors that
influence X-efficiency. We control for these factors in our fixed effects model by including the
same vector of variables as Gardner and Grace (1993) in our multivariate test of the relationship
between firm X-efficiency and product focus. These control variables and their proxies are
discussed below.
New York Regulation
Boose (1990) argues that the higher regulatory standards imposed by New York on all life
insurance companies writing insurance in the state (regardless of state of domicile) should
increase the efficiency of these firms relative to the efficiency of “non-New York” firms. We
include a 0/1 dummy variable (NY) to control for the New York regulatory influence. The
dummy equals 1 if a firm wrote any business in New York and zero otherwise.
8
Organizational Form
A priori, mutual life insurers would be expected to be less efficient than stock companies
due to the lack of effective monitoring of managers by the firm’s shareholders. Yet, the empirical
evidence in the literature is mixed (Fields (1988), Grace and Timme (1992) and Gardner and
Grace (1993)). We include a 0/1 dummy variable (MUTUAL) to control for the influence of
organizational structure on efficiency.
Distribution System
Similar agency-theoretic arguments predict that companies using general agency or branch
office distribution systems should be more efficient than firms using non-agency building systems
such as brokerages. But, again, prior empirical evidence is ambiguous (Grace and Timme (1992)
and Gardner and Grace (1993)). To control for a firm’s choice of distribution system, we include
a dummy variable (AGENCY) that is 1 if a firm uses an agency building system and 0 if not.
Rent-Seeking Activities
Gardner and Grace (1993) hypothesize that firms trying to build barriers to entry in an
effort to seek economic rents will, ceteris paribus, spend more on bureau and agency fees,
litigation, and advertising. To control for the possibility of rent seeking by life insurance
companies, we include bureau and agency fees as a percentage of net premiums (BUREAU), legal
expenses unrelated to claims as a percentage of net premiums (LEGLFEE), and advertising
expenditures as a percentage of net premiums (ADVERT).
Non-Admitted Assets
9
Non-admitted assets represent relatively less productive assets. These assets may lack
liquidity, be excessively risky, or have value that is very specific to the firm. For regulatory
purposes, non-admitted assets are assigned little value in assessing solvency requirements. We
use non-classified aggregate write-ins as a percentage of total assets (AGWRITES) to control for
non-productive assets.
Capital Structure, Market Share and Firm Size
As inefficient firms face increased competition, they will experience a depletion of their
capital surpluses. This problem is especially severe for mutual companies that cannot issue stock.
We use the ratio of equity to total assets (CAP) to control for differences in firms’ capital
structures. Firms that serve a large percentage of the market tend to have market power.
Percentage market share based on total premiums (MSHR) is included to control for this
possibility. Finally, since previous studies have identified economies of scale (Grace and Timme
(1992)) and size related heteroscedasticity in insurance cost residuals (Fields (1988)), we include
total assets (TOTAL ASSETS) as a proxy for firm size.
D. Methodology
We use Berger's (1993) distribution free approach to estimate X-efficiency in order to
avoid having to impose an arbitrary distribution on cost residuals. We specify the translog cost
function for the six outputs and three inputs described above. Firm and time subscripts s and t are
suppressed in Equation 1) for expositional ease:
ln C = α + β
j=
1
6
j
g (Y
j
) +
1
2
j=
1
6
β
k=
1
6
jk
g(Y
j
) g(Y
k
) + γ
n=
1
3
n
ln ω
n
10
+
1
2
n=
1
3
γ
p=
1
3
np
ln ω
n
ln ω
p
+
j=
1
6
ρ
n=
1
3
jn
g(Y
j
) ln ω
n
+ ln ε 1)
The Y
j
represent dollar amounts of the outputs, and the ω
n
denote input prices. We follow
Yuengert (1993) in setting
g(Y) = ln (Y) Y > 0,
g(Y) = 0 Y = 0.
By Shephard’s Lemma, the share equations for labor and capital are defined as the n
th
input’s
share of total costs, S
n
=
δ
δ ω
lnC
ln
n
. To avoid singularity, as the sum of the shares equals unity, we
drop the labor share from this system of equations.
The error term, ln ε
st
, consists of two components; the persistent error (ln u
st
) and the
random disturbance (ln x
st
) which averages over time to equal zero. To compute an average
efficiency ratio for each firm during 1990-1995, we estimate the cost function along with the
corresponding share equations and cross-equation restrictions (required for symmetry and
homogeneity) for each of the years 1990-1995.
Given estimates of six cost functions, we
determine the residual ln ε
st
for each firm s in year t. We then average across a firm's residuals to
determine the firm's mean residual, which we take to be our estimate of the firm's persistent error
for the sample period, ln
st
. We identify a benchmark efficiency measure by selecting the firm
with the lowest persistent error, ln
st
min
. Our efficiency measure thus corresponds to the formula
developed in Berger (1993):
11
XEFF
st
= exp (ln
st
min
- ln
st
.). 2)
The most efficient firm obtains an average X-efficiency estimate of one, while X-efficiency is
bounded from below at zero.
5
II. ESTIMATION AND RESULTS
A. Estimation
We jointly estimate Equation 1), the input share equations and imposed restrictions using
full information maximum likelihood (FIML). To obtain unbiased hypothesis tests, we scaled the
dependent variable of the cost function by its mean (Spitzer (1985)). We calculate input price
elasticities as follows:
σ
n n,
= (γ
n n,
/S
n
) + S
n
- 1 3)
and
σ
n p,
= (γ
n p,
/S
n
S
p
) + 1 4)
The translog cost function is well-behaved with negative own-price elasticities and positive cross-
price elasticities for the inputs capital and labor.
6
We estimate the X-efficiency for each firm in two different ways. One efficiency measure
equals the average of the residuals over the entire six-year sample period. This estimate is used
5
Note that this is a relative efficiency measure since there is no guarantee that the minimum residual firm is
operating on the efficient frontier.
6
Values of R-Square range from a minimum of 0.86 for the 1992 estimation to 0.90 for 1995.
12
for univariate comparisons and tests. Second, we create a panel data set by averaging residuals
over five years, excluding the current year. These efficiency estimates serve as the dependent
variable in a fixed effects model. As recommended by Berger (1993), we used 5% truncations on
both tails of the distribution of the average residuals.
Table 3 contains summary statistics on the estimates of X-efficiency. For the overall time
period, we estimate an average X-efficiency of 41.6%. This estimate is very close to the 42%
distribution free estimate of X-efficiency reported by Gardner and Grace (1993). X-efficiency
ranges from a low of 13.7% to a maximum of 100%. The distribution is slightly skewed with
median estimates running approximately 35%.
7
B. Univariate Tests of X-efficiency and Product Focus
Univariate comparisons of X-efficiency by quartiles of the product focus proxy (FOCUS)
using mean t-tests and non-parametric Wilcoxon tests are presented in Table 4. Means are
presented on the left side of the table and medians on the right. In general, diversified firms (Q1 +
Q2) are more X-efficient (44.7% vs. 38.6%, T=2.67) than focused firms (Q3 + Q4). This
difference is also significant when we compare the first quartile with the third and fourth quartiles,
respectively (T=2.62 and T=2.64). Although not all quartile pairs are statistically different, the
average X-efficiency estimates decrease monotonically as one moves from each lower quartile to
a higher quartile of FOCUS. The results for medians are even stronger. All differences between
median X-efficiencies across quartiles have statistically significant Wilcoxon statistics except for
7
Non-truncated estimates of X-efficiency averaged 7.4%. For a 1% truncation the average was 13.1%, and the
average estimate for a 10% truncation was 54.9%. The distribution free approach is sensitive to the presence of
outliers. Therefore, some truncation of the average residuals is required. For the purposes of this paper and
consistent with previous researchers, we use the 5% truncation.
13
the difference between the medians of the two most focused groups (Q3 vs. Q4). In each case,
the more diversified quartile has the higher median X-efficiency estimate, replicating the montonic
relationship documented for the means.
These results provide strong evidence that diversified life insurance firms have achieved
greater X-efficiency than focused firms which justifies the existence of multipoduct insurers in the
absence of cost complementarities. It is possible, however, that certain firm characteristics
correlated with product diversification (e.g., firm size) influence X-efficiency. To control for this
possibility, we estimate a fixed effects model on pooled cross-section and time series data using
the control variables previously described. This analysis is presented in the next subsection.
C. Fixed Effects Model Using Pooled Cross-section and Time Series Panel Data
We estimate a fixed effects model using generalized least squares with adjustments for
heteroscedasticity and autocorrelation (see Kmenta (1986)). Dummy intercept variables (D91-
D95) allow for a different intercept in each year. The results are presented in Table 5. Model 1
replicates the analysis of Gardner and Grace (1993) on an updated data set. Model 2 adds the
focus proxy to the specification.
Product Focus and X-efficiency
For the purpose of this paper, the most important result is that the coefficient on FOCUS
in Model 2 is negative and significant (T=2.33). This finding confirms that the results of the
14
univariate tests are robust to the inclusion of other known influences on X-efficiency.
Furthermore, the impact of FOCUS is significant economically, as well as statistically. Table 2
shows that the minimum FOCUS in our sample is 0.2468 (1991) and the maximum is 1 (all years)
for a difference of 0.7532. The estimated coefficient on FOCUS from the fixed effects model
(Table 5) is -0.0343.
8
Thus, the efficiency loss for the most focused firms when compared to the
most diversified firm in our sample is estimated to be 0.0258 or 2.58%. Given that the average
estimate for X-efficiency is approximately 42%, this loss in cost efficiency is economically
significant.
Firm Specific and Environmental Influences
We confirm the basic results reported by previous researchers in both model
specifications. Specifically, we estimate a positive coefficient on TOTAL ASSETS (T=2.24 and
T=2.14 in each model respectively) and a positive (but insignificant) relationship with ADVERT.
Like Gardner and Grace (1993), we do not document significant coefficients on BUREAU or
MSHR. Although we estimate a positive coefficient on MUTUAL, it is not significant at standard
significance levels. Hence, our analysis (like some previous studies) suggests a minor influence (if
any) on efficiency for organizational structure.
We document a significant (Model 2 only) and negative relationship between X-efficiency
and NY as opposed to the positive sign reported by Gardner and Grace (1993). The increased
concentration of the industry between the two time periods provides a possible explanation for
this difference in findings. As inefficient firms not subject to New York regulation have been
absorbed by more efficient firms, the relative efficiency of the remaining “non New York” firms
8
Note that the dependent variable, X-efficiency , was expressed as a fraction.
15
has likely increased. There is some evidence in support of this “survivorship bias” in our data. In
1990, only 39.4% of all firms reporting to the NAIC wrote business in New York, while from
1990-1995 60.4% of the firms that met the six-consecutive-year requirement were subject to New
York regulation. Furthermore, risk-based capital requirements instituted nationwide in 1992 may
have had a greater effect on “non-New York” insurers than on the more heavily regulated “New
York” companies. In any event our findings suggest that additional analysis of the influence of
New York regulation on X-efficiency is warranted.
We also find positive and significant signs on AGENCY, CAP and LEGLFEE and a
significant negative sign on AGWRITES . The positive sign on AGENCY is consistent with the
principal-agent prediction that agency building distribution systems are the more efficient
distribution networks. The positive sign on CAP likely reflects the erosion of capital surpluses of
inefficient insurers facing increased competition. The sign on AGWRITES is negative as expected
for non-producing assets. Finally, the positive relationship between LEGLFEE and X-efficiency
may result from higher legal expenses incurred by diversified firms involved in takeovers of less
efficient firms.
9
IV. SUMMARY AND CONCLUSION
Using data for the life insurance industry during 1990-1995, we empirically test for a
relationship between a firm’s output choice and measures of X-efficiency. We introduce a firm
specific Herfindahl index (FOCUS) across premiums from different market segments as a proxy
9
This explanation is consistent with the previously presented evidence that suggested consolidation in the life
insurance industry (increased average firm size and a smaller number of firms as compared to earlier time
periods).
16
for product focus in the life insurance industry. Our empirical evidence suggests that product
diversification across both insurance and investment product lines resulted in greater X-efficiency
than a more focused product choice. These results are robust to the inclusion of previously
examined firm specific and environmental control variables. We thus update evidence from
earlier time periods on the influence of these firm specific and environmental factors while
introducing a firm’s product choice as an important explanatory variable.
The analysis in this article is consistent with the proposition that managers of multiproduct
firms are able to achieve greater cost efficiencies than their counterparts in more focused firms by
sharing inputs and efficiently allocating resources across product lines in response to changing
industry conditions. Our findings are important since they justify the existence of multiproduct
firms in the absence of cost complementarities and identify product diversification as a source of
efficiency in the life insurance industry that should be recognized by managers, policyholders, and
regulators.
REFERENCES
Berger, Allen N. "'Distribution free' Estimates of Efficiency of the U.S. Banking Industry and
Tests of the Standard Distributional Assumptions," Journal of Productivity Analysis, Vol.
4, 1993, pp. 261-292.
Berger, Philip G. and Eli Ofek, "Diversification's Effect on Firm Value," Journal of Financial
Economics, Vol. 37, No.1, 1995, pp. 39-65.
Boose, M. A., “Agency Theory and Alternative Predictions for Life Insurers: An Empirical Test,”
Journal of Risk and Insurance, Vol. 57, 1990, pp. 499-518;
Comment, Robert and Gregg A. Jarrell, "Corporate Focus and Stock Returns," Journal of
Financial Economics, Vol. 37, No. 1, 1995, pp. 67-87.
Fields, Joseph A., “Expense Preference Behavior in Mutual Life Insurers,” Journal of Financial
Services Research, Vol. 1, 1988, pp. 113-129.
17
Gardner, Lisa A. and Martin F. Grace, "X-Efficiency in the U.S. Life Insurance Industry," Journal
of Banking and Finance, Vol. 17, 1993, pp. 497-510.
Grace, Martin F. and Stephen Timme, "An Examination of Cost Economies in the United States
Life Insurance Industry," Journal of Risk and Insurance, Vol. 59, 1992, pp. 72-103.
Hite, Gailen L., James E. Owers and Ronald C. Rogers, "The Market for Interfirm Assets Sales:
Partial Sell-offs and Total Liquidations," Journal of Financial Economics, Vol. 18, 1987,
pp. 229-252.
John, Kose and Eli Ofek, "Asset Sales and Increase in Focus," Journal of Financial Economics,
Vol. 37, No. 1, 1995, pp. 105-126.
Kmenta, Jan, Elements of Econometrics (Macmillan, New York), 1986.
Leibenstein, Harvey "Allocative Efficiency versus 'X-Efficiency'," American Economic Review,
Vol. 56, 1966, pp. 392-415.
Spitzer, John J., “Variance Estimates of Models with Box-Cox Transformations: Implications for
Estimation and Hypothesis Testing,” Review of Economics and Statistics, Vol. 66, 1985,
pp. 645-52.
Wernerfelt, Birger and Cynthia A. Montgomery, "Tobin's q and the Importance of Focus in Firm
Performance," American Economic Review, Vol. 78, No. 1, March 1988, pp. 246-250.
Yuengert, Andrew M. "The Measurement of Efficiency in Life Insurance: Estimates of a Mixed
Normal-Gamma Error Model," Journal of Banking and Finance, Vol. 17, pp. 483-496.
TABLE 1
Insurance Product Line Output, Percentages of Total Output and Total Asset Averages for 358 Firms
1990-1995
(Amounts are in millions of dollars)
Year Investments Ordinary Life
Ordinary
Annuity Group Life
Group
Annuity
Accident
& Health Total Assets
1990 1,705 106
(35.6%)
42
(14.1%)
24
(8.1%)
21
(7.0%)
105
(35.2%)
2,325
1991 1,858 125
(38.5%)
40
(12.3%)
25
(7.7%)
20
(6.1%)
115
(35.4%)
2,563
1992 1,990 123
(36.6%)
42
(12.5%)
30
(8.9%)
19
(5.7%)
122
(36.3%)
2,753
1993 2,139 134
(38.2%)
41
(11.7%)
32
(9.1%)
17
(4.8%)
127
(36.2%)
3,010
1994 2,267 138
(38.1%)
43
(11.9%)
35
(9.7%)
15
(4.1%)
131
(36.2%)
3,167
1995 2,459 146
(38.7%)
46
(12.2%)
36
(9.6%)
17
(4.5%)
132
(35.0%)
3,485
1990-95 2,070 126
(37.3%)
42
(12.4%)
30
(8.9%)
18
(5.3%)
122
(36.1%)
2,884
TABLE 2
Summary Statistics for the Focus Proxy for 358 Firms
1990-1995
Year Mean Median Minimum Maximum
Coeff. of
Variation
1990
a
0.6978 0.6989 0.2493 1.0000 31.88
1991
a
0.6987 0.7076 0.2468 1.0000 32.17
1992
a
0.7016 0.6933 0.2565 1.0000 31.64
1993
a
0.7005 0.7051 0.2490 1.0000 31.96
1994
a
0.7035 0.6976 0.2515 1.0000 31.49
1995
a
0.7050 0.6941 0.2696 1.0000 31.30
1990-95
b
0.6837 0.6633 0.2462 1.0000 31.99
Definitions:
a
Herfindahl index based on premiums from this year. This index is used to create a panel data set
in order to estimate a six-year fixed effects model.
b
Herfindahl index based on six years of summed premium data.
FOCUS =
Y Y Y Y Y
Y Y Y Y Y
OL OA GL GA AH
OL OA GL GA AH
2 2 2 2 2
2
+ + + +
+ + + +[ ]
Y
OL
= Net premiums collected for ordinary life insurance
Y
OA
= Considerations for ordinary annuities
Y
GL
= Net premiums collected for group life insurance
Y
GA
= Considerations for group annuities
Y
AH
= Collected premiums for accident and health
TABLE 3
Distribution-Free Estimates of X-Efficiency (5% Truncation) for 358 Firms
1990-1995
Year Mean Median Minimum Maximum
Coeff. of
Variation
1990
a
42.4% 36.8% 15.8% 100% 51.64
1991
a
41.4% 35.0% 14.8% 100% 52.43
1992
a
41.7% 35.8% 15.5% 100% 51.30
1993
a
41.4% 35.1% 16.3% 100% 51.29
1994
a
41.2% 35.4% 14.8% 100% 52.11
1995
a
40.5% 34.6% 13.7% 100% 53.44
1990-95
b
41.6% 35.6% 14.9% 100% 51.89
Definitions:
a
The X-efficiency estimate (XEFF) is based on five years of data, excluding the current year.
This measure is used to create a panel data set in order to estimate a six-year fixed effects model.
b
The X-efficiency estimate (XEFF) is based on six years of data. This measure is used for
average and median comparisons over the sample period.
TABLE 4
Comparison of X-Efficiency by Level of Product Focus for 358 Firms
1990-1995
Means Medians
Diversified Non-Diversified T-Statistic Diversified Non-Diversified Wilcoxon
(Q1
a
+Q2
b
) versus (Q3
c
+Q4
d
)
44.7%
(N=179)
38.6%
(N=179)
2.67*** 39.9%
(N=179)
31.2%
(N=179)
4.16***
Q1 versus Q4 47.1%
(N=90)
38.2%
(N=89)
2.64*** 45.7%
(N=90)
30.0%
(N=89)
3.88***
Q2 versus Q3 42.2%
(N=89)
39.0%
(N=90)
1.06 35.5%
(N=89)
32.8%
(N=90)
1.73*
Q2 versus Q4 42.2%
(N=89)
38.2%
(N=89)
1.21 35.5%
(N=89)
30.0%
(N=89)
2.70***
Q3 versus Q4 39.0%
(N=90)
38.2%
(N=89)
0.23 32.8%
(N=90)
30.0%
(N=89)
1.10
Q1 versus Q3 47.1%
(N=90)
39.0%
(N=90)
2.62*** 45.7%
(N=90)
32.8%
(N=90)
3.41***
Q1 versus Q2 47.1%
(N=90)
42.2%
(N=89)
1.61 45.7%
(N=90)
35.5%
(N=89)
2.21**
1) Definitions:
a
The set of firms in the first (bottom) quartile of FOCUS.
b
The set of firms in the second quartile of FOCUS.
c
The set of firms in the third quartile of FOCUS.
d
The set of firms in the fourth (top) quartile of FOCUS.
2) Notes:
*** significant at the 1% level, ** significant at the 5% level, * significant at the 10% level.
TABLE 5
Fixed Effects Models of US Life Insurer Efficiency (X-efficiency, 5% Truncation)
1990-1995
Explanatory variable
Model 1
coefficient
(t statistic)
Model 2
coefficient
(t statistic)
Intercept 0.3579***
(34.44)
0.3852***
(24.60)
D91 -0.0127
(-1.23)
-0.0128
(-1.24)
D92 -0.0065
(-0.64)
-0.0064
(-0.62)
D93 -0.0099
(-0.96)
-0.0099
(-0.96)
D94 -0.0017
(-1.14)
-0.0115
(-1.12)
D95 -0.0204**
(-1.97)
-0.0200*
(-1.94)
MUTUAL 0.0074
(0.96)
0.0078
(1.02)
NY -0.0101
(-1.47)
-0.0130*
(-1.87)
AGENCY 0.0476***
(6.69)
0.0447***
(6.19)
AGWRITES -0.0211***
(-5.04)
-0.0213***
(-5.08)
LEGLFEE 0.0007**
(2.30)
0.0007**
(2.40)
BUREAU -0.0075
(-0.71)
-0.0088
(-0.84)
ADVERT 0.0002
(0.52)
0.0003
(0.64)
TOTAL ASSETS 1.56E-12**
(2.24)
1.49E-12**
(2.14)
CAP 0.1597***
(9.08)
0.1635***
(9.27)
MSHR -0.0001
(-0.01)
-0.0010
(-0.07)
FOCUS -0.0343
(-2.33)**
R
2
Adjusted R
2
0.0910
0.0846
0.0933
0.0865
Notes: Fixed effect models are estimated on a vector of explanatory variables, with and without the inclusion of a
firm product focus proxy (FOCUS). D91-D95 are 0/1 dummy variables allowing for differing intercepts by year,
MUTUAL is 1 if the insurance company is a mutual firm and 0 if not, NY is 1 if the firm conducted business in
New York and 0 if not, AGENCY is 1 if the firm uses a captive agent sales force and 0 if not, AGWRITES is non-
classified aggregate write-in non-admitted assets as a percentage of total assets, LEGLFEE is legal expenses
unrelated to claims, as a percentage of net premiums, BUREAU is bureau and association expense as a percentage
of net premiums, ADVERT is advertising expense as a percentage of net premiums, TOTAL ASSETS are total
admitted assets, CAP is equity divided by total admitted assets, MSHR is percentage market share, and FOCUS is a
firm specific herfindahl index calculated across the insurance company’s sources of premiums. The models are
estimated using generalized least squares corrected for heteroscedasticity and autocorrleation.
***Significant at the 1% level
**Significant at the 5% level
*Significant at the 10% level
... Business strategy is known to have impact on the efficiency and profitability. For example, Meador, Ryan and Schellhorn (2000) find the X-efficiency increases with product diversification for the U.S. life insurance industry. Jeng and Lai (2005) report the keiretsu insurance companies are more cost efficient than non-specialized independent firms in Japan. ...
... Yet proponents of the diversified strategy contend that these firms enjoy economies of scope by sharing inputs or providing "one-stop shopping" (e.g., Teece, 1980;Herring and Santomero, 1990;Gallo, Apilado, and Kolari, 1996;Calomiris, 1998). In this sense, a diversified strategy might provide greater efficiency, as Meador, Ryan, and Schellhorn (2000) show with U.S. life insurer data that indicate efficiency increases with product diversification. Overall, the previous results suggest that business strategy have an impact on firm efficiency. ...
... Following Meador et al. (2000), we use the firm's line of business Herfindahl index as a proxy for a specialized strategy (FOCUS): ...
Article
Full-text available
Extant studies revealed evidence of inconsistent outcome in the study of liquidity and capital structure across different economies. In order to check for settled empirical outcome which enables optimal level of gearing that ensures stable liquidity, this study examines the impact of liquidity on the capital structure of listed conglomerates firms in Nigeria using ex-post facto research design. Hence, 10 years data were extracted from the annual reports and accounts of 5 sampled firms in the conglomerates sector from 2008 to 2017. The data collected were analysed using regression analysis. The study found significant link between current ratio and capital structure of conglomerates. However, a positive and insignificant relationship was found between the quick ratio and cash conversion circle and capital structure in the conglomerates firms. The study concludes that varying the size of current ratio through effective working capital management (especially, inventories) would ensure that gearing is positively utilized as a trade-off for liquidity stability. Lower cash conversion circle though not significant could affect liquidity position when the circle is quicker and cash recovery of debt is enhanced. The study recommends that corporate managers should maximize the benefit accruing to liquidity management through liquidity planning because of its correlation with leverage level and eventual corporate survival and growth.
... The benefits of diversification can be realized if the internal governance mechanisms are efficient (Williamson, 1985). In literature, product diversification has been analyzed with respect to property-liability or life-health insurance companies or companies that diversify across both types (Meador, Ryan & Schellhorn, 2000;Hardwick and Adams, 2002;Cummins, Weiss, Xie & Zi, 2010;Shim, 2011;Che, Liebenberg, Liebenberg & Powell;Ai, Bajtelsmit & Wang 2018). ...
... The findings of their study revealed that specialized insurance provider performed better over other insurers during the sample period. Meador et al. (2000) analyzed link between output choices that the firm makes and X-efficiency and concluded that diversification across various insurance and investment products lines by insurance providers led to greater Xefficiency as compared to insurance providers that used a more focused production strategy. Ai et al., (2018) found that enterprise risk management (ERM) is an important determinant for property and casualty insurers and in insurance firms having quality ERM programs, the effect of product diversification on firm performance was significant and positive. ...
... Initial results favour the conglomeration hypothesis, that is both the SDROA and SDROE have a positive relationship with entropy in all estimations, therefore we can conclude that product diversification effect on firm performance is positive. Empirical studies from Hoyt and Trieschmann (1991), Meador et al. (2000) and Krivokapic et al., (2017) also found product diversification's positive impact on insurer's performance. ...
Article
Full-text available
The objective of the study is to measure product diversification’s impact on insurance firm’s financial performance in Pakistan. Analysis are carried out to examine how ownership structure, capitalization, group membership, firm size, diversification across business lines, industry concentration affects firm’s financial performance. Data from 2009-2019 is collected to measure the impact of diversification (entropy) on the risk- adjusted returns. Findings of the study reveal that business line diversification has strong positive effect on firm performance (for both ROA and ROE) which means that diversified firms perform better than non-diversified firms. For managers these findings are useful as they propose the need for diversification, capitalization, increase in size and group affiliation to enhance firm profitability.
... While the strategic focus hypothesis suggests that banks can improve their efficiency by concentrating on core business activities, the conglomeration hypothesis asserts that diversifying into several business areas can provide a larger advantage in improving bank efficiency. Such digression of bank income away from interestearning assets towards non-interest earning services may amplify efficiency (Calomiris, 1998;Gallo, Apilado, & Kolari, 1996;Meador, Ryan, & Schellhorn, 2000). The strategic focus hypothesis, however, counters this argument by suggesting that conglomeration may give rise to agency problems in which managers attempt to add new business segments in order to protect their own vested interests. ...
... With respect to revenue diversification as a measure of the share of non-interest income of a bank in its total income portfolio, under the intermediation approach, for both TE and PTE, our results in the context of the Indian banking sector favour the conglomeration hypothesis which asserts that banks that diversify their income portfolios more during periods of crisis are in a stronger position to be able to reap the benefits of higher efficiency gains as compared with those that focus on a single stream of income (Calomiris, 1998;Gallo, Apilado, & Kolari, 1996;Gambacorta & Marques-Ibanez, 2011;Meador, Ryan, & Schellhorn, 2000;RBI, 2008;). In line with the studies of Gamra and Plihon (2011) and Meslier, Tacneng and Tarazi (2014), we find support in favour of the fact that greater competition in financial markets leads to increasing need for banks to diversify. ...
... In previous insurance literature, some scholars believe that the diversified insurance product lines help improve companies' efficiency (Meador and Ryan 1997) and improve firm performance (Li and Greenwood, 2004;Villalonga, 2004). Thus, this study also hypothesizes that more diversified products will cast a positive effect on the profitability of Chinese property insurers: ...
Article
Full-text available
Special Issue of JMSE: New advances in DEA and its applications under big data Guest editors: Prof. Dr. Guoliang Yang & Prof. Dr. Ali Emrouznejad
... A number of studies measure the efficiency of the insurance industry at a national level. This specific evidence could be obtained from Malaysia (Mansur & Radam, 2000;Saad et al., 2006;Saad & Idris, 2011;Saad, 2012;Antonio et al., 2013;Chen at al., 2014), Indonesia (Abidin & Cabanda, 2011;Rusydiana & Nugroho, 2017;Abd Majid et al., 2017), Saudi Arabia (Almulhim, 2019), Taiwan (Kao & Hwang, 2008), and the United States (US) (Cummins, et al., 1999;Meador, et al., 2000). Abidin and Cabanda (2011) employed DEA on 23 non-life insurance companies between 2005 and 2007 to examine the performance of Indonesia's insurance industry. ...
Article
Türkiye’de katılım sigortacılığı geleneksel sigortacılığa göre çok daha kısa bir geçmişe sahip olsa da son yıllarda gösterdiği büyüme performansı ile sigorta pazarındaki payını artırmıştır. Literatürde katılım sigortacılığına ilişkin çalışmalar, katılım ve geleneksel sigortacılık sistemlerinin işleyişleri arasında önemli farklılıklar olduğunu savunmaktadır. Öte yandan bu farklılıklar büyük oranda teorik düzeyde kalmakta, sigortacılık uygulamasında belirgin bir ayrışma yaratmamaktadır. Bu durum katılım sigortacılığının özgün bir değer önermesi geliştirmesini güçleştirmektedir. Bu noktada çalışmanın amacı, Türkiye’deki katılım ve geleneksel sigorta şirketlerinin pazarlama stratejilerini karşılaştırmalı olarak analiz ederek, katılım sigorta sektörünün gelişimini destekleyecek politika önerileri geliştirmektir. Bu amaçla, en yüksek pazar payına sahip dört katılım ve dört geleneksel sigorta şirketi iletişim, ürün ve dağıtım kanalı ana başlıklarında analiz edilmiştir. İletişim başlığında şirketlerin internet siteleri ve tanıtım filmleri, ürün başlığında ise kasko, konut ve hayat poliçeleri içerik analizi yöntemi ile incelenmiştir. Dağıtım kanalı başlığında ise şirketlerin üretim verileri kullanılarak karşılaştırmalı bir analiz yapılmıştır. Sonuçlar, Türkiye’de katılım ve geleneksel sigorta şirketlerinin iletişim ve ürün stratejilerinin büyük oranda benzer olduğunu göstermektedir. Bununla birlikte, katılım sigorta şirketlerinin ürün ve dağıtım kanalı karmaları geleneksel sigorta şirketlerinden ayrışmaktadır.
Article
Full-text available
The life insurance industry plays a crucial role in the economy as it serves as one of the channels through which countries mobilize long-term savings, promote the development of capital markets, foster efficient capital allocation, and substitute and complement government security programs. Therefore, the performance of this sector is imperative. Since the early 1990s, researchers have been paying particular attention to the performance of life insurance firms, with a specific emphasis on identifying the key determinants of their performance. The objective of this study is to synthesize the studies that have explored this topic. Using a systematic literature review approach, the study reviews 129 studies published between 1990 and 2021. The analysis reveals that the literature primarily examines factors such as size, organizational structure, capital composition, diversification, distribution systems, risk management practices, and reinsurance strategies as key firm-specific drivers of life insurer performance. Additionally, the study underscores the importance of competition and macroeconomic conditions as commonly discussed external determinants. While a clear relationship between performance and factors like firm size, organizational structure, and risk management practices is evident, the impact of other factors remains inconclusive. One of the implications of this study is that policymakers should enact laws that promote competition in the insurance industry. The study also reveals several research gaps, including methodological gaps.
Article
In markets where companies can offer multiple products or services, production costs may decline, and profitability may increase as business scope expands. Using a sample of health insurers from 2015 to 2018 with data reported in the annual NAIC Supplemental Health Care Exhibit, we test whether scope economies exist among health insurers. We evaluate the relationship between scope and four profitability metrics—the medical loss ratio, the expense ratio, the underwriting profit ratio, and a profit efficiency measure obtained using a data envelopment analysis technique. We test two competing hypotheses from prior literature on scope economies in insurance. The strategic focus hypothesis states performance is higher for insurers that specialize in one line of business. The conglomeration hypothesis states performance is higher for insurers that operate in multiple lines of business. Our results provide evidence in support of the strategic focus hypothesis among US health insurers.
Article
Full-text available
Purpose - The purpose of this paper is to present the findings of the study on optimizing solvency margin in family Takaful and life insurance institutions in Malaysia. Method - The population of this study is family Takaful and life Insurance Institutions in Malaysia during the period 2010 - 2019. The selection of samples in this study uses the purposive sampling method and selected 11 family Takaful and 14 life Insurance Institutions. The data were analyzed using Data Envelopment Analysis. Result - The results showed that for from 2010 to 2019, the family Takaful operators’ efficiencies are improving, whilst the life insurers have become less efficient even though their efficiency score is higher than the family Takaful operators. In terms of the optimum size (i.e., scale), the results are reversed which means that the family Takaful operators are still not at the optimum size but once they reach there, they could improve their efficiency substantially. However, for both family Takaful operators and life insurers, 2019 seems to dip their efficiency in terms of pure technical and also scale. Implication - The results of this research open a new way of measuring the efficiency of family takaful and life insurance not only in Malaysia but can be generalized to measure the efficiency level of family takaful and life insurance in general. Originality - This research is the first study that used the combination of inputs and outputs specifically for the family Takaful and life insurance institutions in Malaysia.
Article
Full-text available
Using an industry sample of 423 U.S. life insurers, this study reports estimates of overall and product specific scale economies, as well as, pair-wise cost complementarities for a wide variety of products. Estimates of these cost characteristics are provided for numerous output vectors since theory suggests that the magnitude of scale economies and cost complementarities may vary with the scale and mix of outputs. In contrast, previous studies only provide a single point estimate of industry cost characteristics using the sample mean output vector. This study, therefore, provides a more complete representation of the industry's cost characteristic and, in turn, new insights into decisions related to the optimal scale and mix of outputs.
Article
Full-text available
We estimate diversification's effect on firm value by imputing stand-alone values for individual business segments. Comparing the sum of these stand-alone values to the firm's actual value implies a 13% to 15% average value loss from diversification during 1986–1991. The value loss is smaller when the segments of the diversified firm are in the same two-digit SIC code. We find that overinvestment and cross-subsidization contribute to the value loss. The loss is reduced modestly by tax benefits of diversification.
Article
Agency theory predicts higher expenses in firms organized as mutuals than in stock companies. Other theories predict advantages for mutual life insurers. Using regression analysis on data from 41 companies through 19 years, this study finds significant differences in general insurance expenses between mutual and stock life insurers, but cannot refute the possibility that the differences are due to sales force expenses. Both higher commissions and higher expenses are found in companies operating outside New York's jurisdiction.
Article
The variance-covariance matrix of the parameter estimates in a model containing the Box-Cox transformation is analytically examined. Breaking the variance-covariance matrix into components helps in understanding (1) why some estimation algorithms are more efficient than others, (2) why both iterated OLS estimation and first derivative-only gradient estimation methods obtained biased estimates of the variances of the coefficients (with OLS underestimating the variances, and first derivative methods overestimating them), and (3) how the lack of scale invariance in the t-ratios for the linear coefficients makes hypothesis testing very misleading.
Article
We investigate the valuation consequences of voluntary proposals to sell part or all of a corporation's assets. For partial sell-offs, successful sellers and buyers reap statistically significant abnormal returns of 1.66% and 0.83%, respectively. Unsuccessful sellers realize gains at the bid announcement of 1.41% that are lost at the offer termination. In contrast, proposals to liquidate the firm are associated with significant average abnormal returns of 12.24%. We interpret these findings as evidence that asset sales are associated with the movement of resources to higher-valued uses rather than as evidence of market mispricing before the divestiture announcements.
Article
Greater corporate focus is consistent with shareholder wealth maximization. Diseconomies of scope in the 1980s are confirmed by a trend towards focus or specialization, a positive relation between stock returns and focus increases, and the failure of diversified firms to exploit financial economies of scope (coinsurance of debt or reliance on internal capital markets). Large focused firms were less likely to be subject to hostile takeover attempts than were other firms, but diversified firms were distinguished in the 1980s mostly by being relatively active participants, as both buyers and sellers, in the market for corporate control.
Article
The effect of alternative ownership structures, stock versus mutual, on the cost of production is studied for firms in the life insurance industry. The effect of differential incentives on the cost structure of both groups of firms is examined by means of a multiproduct cost function. This research shows that despite differences in legal form and incentives of managers, stock and mutual firms in the life insurance industry are similar in terms of the types of products sold, the average cost of production, and the form of the relationship between cost and production.
Article
This paper make three contributions to the literature on efficiency in financial services. First, it presents estimates of a mixed error cost frontier in which the variances of both the normal and gamma distributions can vary with firm size. Second, it extends the literature on life insurance scale and product mix economies by incorporating and measuring X-inefficiency. Estimates of X-inefficiency range from 35 to 50%; ray scale economies exist up to $15 billion in assets. Third, comparisons of normal-gamma estimates with other methods /3- thick frontier, weighted least squares, half-normal distributions /3- demonstrate some of their pitfalls.