... It is a philosophy that focuses on making small, incremental changes to achieve improvements rather than large, radical transformations (Isniah, et al., 2020). Various philosophies have been applied across the world, including company-wide quality control (Ishikawa, 1984), Plan-Do-Check-Act cycle "PDCA" (Deming, 1986), Toyota Production System "TPS" (Ohno, 1988), Total Productive Maintenance "TPM" (Nakajima, 1989), Six Sigma (Harry, 1998), Lean manufacturing "LM" (Womack, 1990), Total Quality Management "TQM" (Feigenbaum, 1991), Business Process Reengineering "BPR" (Hammer & Champy, 1993) are currently available to help the organization gain competitive advantages in terms of productivity, waste management, quality, time, flexibility, cost (Rajpurohit, 2017). All of these have been referred to as either "quality improvement (QI)" or "continuous improvement (CI)" approaches (Patel, 2020). ...