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Understanding HRM in the Context of Organizations and Their Environments

February 1995
Annual Review of Psychology 46(1):237-64

February 1995
46(1):237-64

DOI:10.1146/annurev.ps.46.020195.001321

Source
PubMed

Authors:

Susan E. Jackson

Rutgers, The State University of New Jersey

Randall S. Schuler

Rutgers, The State University of New Jersey

ntegrative framework for understanding HRM in Context. Copyright by SE Jackson & RS Schuler. Used with permission.

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Anna Rev. Psychol. 1995. 46:237-64

UNDERSTANDING HUMAN

RESOURCE MANAGEMENT IN THE

CONTEXT OF ORGANIZATIONS

AND THEIR ENVIRONMENTS

Susan E. Jackson

Department of Psychology, New York University, 6 Washington Place, New York, NY

10003

Randall S. Schuler

Department of Management, New York University, 40 W. 4th Street, New York, NY

10012

KEY WORDS: international, personnel, strategic, industrial/organizational

CONTENTS

INTRODUCTION



238

The Need for Understanding Human Resource Management (HRM) in Context



238

Theoretical Perspectives Relevant to Understanding HRM in Context



238

REVIEW OF EMPIRICAL RESEARCH



244

HRM and the Internal Contexts of Organizations



244

HRM and the External Contexts of Organizations



248

AN INTEGRATIVE PERSPECTIVE FOR RESEARCH ON HRM IN CONTEXT



253

Theory-Driven Research



255

Methodological Issues



256

0066-4308/95/0201-0237$05.00 237

238

JACKSON & SCHULER

INTRODUCTION

The Need for Understanding Human Resource Management

(HRM) in Context

Applied psychologists have developed sophisticated tools and techniques in-

tended to improve the effectiveness of organizations, and substantial evidence

attesting to the value of these has accrued (e.g. Denison 1990; Hansen &

Wemerfelt 1989; Kaufman 1992; MacDuffie & Krafcik 1992; Macy & Izumi

1993; Terpstra & Rozell 1993; United States Department of Labor 1993; MA

Huselid, unpublished; ER Schnell, Olian JD, KG Smith, HP Sims Jr, JA

Scully, KA Smith, unpublished). Nevertheless, US employers have been slow

to adopt the "best" practices, i.e. those widely discussed in organizations as

being the most effective (Bretz et al 1992, Rynes & Boudreau 1986, Saari et al

1988). Commentators have suggested that the acontextual nature of the scien-

tific evidence is part of the problem (e.g. Johns 1993, Murray & Dimick 1978);

consequently, calls for new human resource management (HRM) research that

takes context more seriously have become more frequent (e.g. Begin 1991,

Dobbins et al 1991, James et al 1992, Latham 1988). At the same time, a

growing body of empirical evidence is beginning to shed light on the relation-

ship between contextual conditions and HRM. Our objective for this review is

to increase the momentum associated with this emerging field.

We use HRM as an umbrella term that encompasses (a) specific human

resource practices such as recruitment, selection, and appraisal; (b) formal

human resource policies, which direct and partially constrain the development

of specific practices; and (c) overarching human resource philosophies, which

specify the values that inform an organization's policies and practices. Ideally,

these comprise a system that attracts, develops, motivates, and retains employ-

ees who ensure the effective functioning and survival of the organization and

its

members. To understand HRM in context we must consider how these three

components of HRM are affected by the internal and external environments of

organizations. The internal contextual factors we discuss are technology, struc-

ture, size, organizational life cycle stage, and business strategy.

We treat

organizational culture as inextricably bound to HRM and therefore not mean-

ingful if separated from it. The external contextual factors are legal, social, and

political environments; unionization; labor market conditions; industry charac-

teristics; and national cultures.

Theoretical Perspectives Relevant to Understanding HRM in

Context

Theoretical perspectives based in sociology, economics, management, and

psychology focus on different aspects of the domain of HRM in Context

(

Wright & McMahan 1992). We begin by offering brief summaries of the

HRM IN CONTEXT 239

perspectives that have guided most of the empirical studies reviewed in this

chapter and that we feel are most likely to drive future research.

GENERAL SYSTEMS THEORY

In general systems theory, the unit of analysis is

understood as a complex of interdependent parts (von Bertalanffy 1950). An

open (vs closed) system is dependent on the environment for inputs, which are

transformed during throughput to produce outputs that are exchanged in the

environment. Open systems models seldom address organizations or large units

within organizations. Katz & Kahn's (1978)

The

Social Psychology of Organi-

zations

is an exception in that it treats HRM as a subsystem embedded in a larger

organizational system. The open systems view of HRM has been developed

further by Wright & Snell (1991), who used it to describe a competence

management model of organizations. Skills and abilities are treated as inputs

from the environment; employee behaviors are treated as throughput; and

employee satisfaction and performance are treated as outputs. In this model, the

HRM subsystem functions to acquire, utilize, retain, and displace competencies.

Similarly, Snell's (1992) description of HRM as a control system is based in

open systems theory. In a more narrow discussion, Kozlowski & Salas (1994)

presented a multilevel organizational systems approach for understanding train-

ing implementation and transfer. Many of the more specific theories used to

understand HRM in Context assume that organizations function like open

systems (see below).

ROLE BEHAVIOR PERSPECTIVE

Katz & Kahn (1978) focused on roles as the

interdependent components that make up an organization system. Instead of

using specific behaviors and job performances as the fundamental components,

this perspective shifts the focus from individuals to social systems characterized

by multiple roles, multiple role senders, and multiple role evaluators. Katz &

Kahn defined role behaviors as "the recurring actions of an individual, appro-

priately interrelated with the repetitive activities of others so as to yield a

predictable outcome." HRM is the organization's primary means for sending

role information through the organization, supporting desired behaviors, and

evaluating role performances; it is effective, therefore, when it communicates

internally consistent expectations and evaluates performances in ways that are

congruent with the system's behavioral requirements (e.g. see Frederickson

1986). System requirements are, in turn, presumed to depend on contextual

factors such as business strategies and the nature of the industry. Role theory

recognizes that the behavioral expectations of all role partners can influence the

behavior of organizational members. By implication, effective HRM helps

employees meet the expectations of role partners within the organization (i.e.

supervisors, peers, subordinates), at organizational boundaries (i.e. customers

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JACKSON & SCHULER

and clients), and beyond (i.e. family and society). Thus the expectations of these

role partners must be incorporated into an understanding of HRM in Context.

INSTITUTIONAL THEORY

A role theory perspective assumes individuals re-

spond to normative pressures as they seek approval for their performance in

socially defined roles. Similarly, institutional theory views organizations as

social entities that seek approval for their performances in socially constructed

environments. Organizations conform to gain legitimacy and acceptance, which

facilitate survival (Meyer & Rowan 1977, Zucker 1977). Because multiple

constituencies control needed resources, legitimacy and acceptance are sought

from many stakeholders.

Research on institutionalization (Scott 1987, Zucker 1987) focuses on pres-

sures emanating from the internal and external environments. Internally, insti-

tutionalization arises out of formalized structures and processes, as well as

informal or emergent group and organization processes. Forces in the external

environment include those related to the state (e.g. laws and regulations), the

professions (e.g. licensure and certification), and other organizations

-espe-

cially those within the same industrial sector. Regardless of the source of

institutional pressures, two central assertions of this perspective are (a) institu-

tionalized activities are resistant to change and (b) organizations in institution-

alized environments are pressured to become similar (Meyer & Rowan 1977,

DiMaggio & Powell 1983). Thus, in this theoretical perspective, context is the

major explanation for both resistance to change and the adoption of new HRM

approaches. The first assertion suggests that HRM activities have deep histori-

cal roots in the organization, so they cannot be understood completely without

analyzing the organization's past. From the second assertion it follows that

HRM activities may be adopted by an organization simply because other

organizations have done so. Thus, "managerial fads and fashions" ebb and

flow in part because a few legitimate organizations become fashion leaders

that are imitated by other organizations that view imitation as a low-risk way

to gain acceptance (Abrahamson 1991). Tolbert & Zucker (1983) showed, for

example, that institutionalization resulting from imitation partially explained

the rate at which reforms in civil service selection procedures spread through-

out the country at the turn of the century.

RESOURCE DEPENDENCE THEORY Like institutional theory, resource depend-

ence theory focuses on the relationship between an organization and its constitu-

encies. However, resource dependence theory emphasizes resource exchanges

as the central feature of these relationships, rather than concerns about social

acceptability and legitimacy (Pfeffer & Cohen 1984). According to this perspec-

tive, groups and organizations gain power over each other by controlling valued

resources. Furthermore, HRM activities and processes are assumed to reflect

HRM IN CONTEXT 241

the distribution of power within a system. For example, personnel departments

acquire power over other departments to the extent they make others dependent

upon them by controlling the flow of human resources into and through the

organization (Osterman 1984, 1992; Pfeffer & Cohen 1984). Thus this theoreti-

cal perspective is somewhat similar to an interactionist perspective within

psychology in that the actor (an organization or unit) and the environment work

in conjunction as explanations for the behavior of the actor.

Institutional theory and resource dependence theory were developed in the

context of understanding large public bureaucracies, where efficiency may not

be among the most important goals (see Ostroff & Schmitt 1993). In contrast,

the theories we discuss next-human capital theory, transaction costs theory,

agency theory, and resource-based theory-were developed in the context of

understanding business enterprises, for which issues of efficiency are pre-

sumed to be central.

HUMAN CAPITAL THEORY

In the economics literature, human capital refers to

the productive capabilities of people (Becker 1964). Skills, experience, and

knowledge have economic value to organizations because they enable it to be

productive and adaptable; thus, people constitute the organization's human

capital. Like other assets, human capital has value in the market place, but unlike

other assets, the potential value of human capital can be fully realized only with

the cooperation of the person. Therefore, all costs related to eliciting productive

behaviors from employees-including those related to motivating, monitoring,

and retaining them-constitute human capital investments made in anticipation

of future returns (Flamholtz &Lacey 1981).

Organizations can use HRM in a variety of ways to increase their human

capital (Cascio 1991, Flamholtz & Lacey 1981). For example, they can "buy"

human capital in the market (e.g. by offering desirable compensation pack-

ages) or "make" it internally (e.g. by offering extensive training and develop-

ment opportunities). Investments of either type have associated costs, which

are justifiable only to the extent the organization is able to productively utilize

the accumulated capital (Tsang et al 1991). In human capital theory, contextual

factors such as market conditions, unions, business strategies, and technology

are important because they can affect the costs associated with alternative

approaches to using HRM to increase the value of the organization's human

capital and the value of the anticipated returns, such as productivity gains (e.g.

see Boudreau & Berger 1985, Russell et al 1993).

TRANSACTION COSTS THEORY

Transaction cost economics assumes that busi-

ness enterprises choose governance structures that economize transaction costs

associated with establishing, monitoring, evaluating, and enforcing agreed upon

exchanges (Williamson 1979, 1981). Predictions about the nature of the gov-

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JACKSON & SCHULER

ernance structure an enterprise will use incorporate two behavioral assumptions:

bounded rationality and opportunism (i.e. the seeking of self-interest with guile).

These assumptions mean that the central problem to be solved by organizations

is how to design governance structures that take advantage of bounded ration-

ality while safeguarding against opportunism. To solve this problem, implicit

and explicit contracts are established, monitored, enforced, and revised. The

theory has direct implications for understanding how HRM practices are used

to achieve a governance structure for managing the myriad implicit and explicit

contracts between employers and employees (Wright & McMahan 1992). For

example, organizations that require firm-specific knowledge and skills are

predicted to create internal labor markets that bind self-interested and boundedly

rational employees to the organization, while organizations that do not require

these skills can gain efficiencies by competing for self-interested and boundedly

rational talent in an external labor market (Williamson 1981, 1991). Contextual

factors, in turn, partly determine whether the types and amounts of skills and

knowledge a firm needs are likely to be available in the external labor market,

the costs of acquiring them from the external market, the organization's capa-

bility for developing them internally, and the costs of doing so.

AGENCY THEORY

Agency theory focuses attention on the contracts between

a party (i.e. the principal) who delegates work to another (i.e. the agent)

(Jensen & Meckling 1976). Agency relations are problematic to the degree that

(a) the principal and agent have conflicting goals and (b) it is difficult or

expensive for the principal to monitor the agent's performance (Eisenhardt

1989). Contracts are used to govern such relations. Efficient contracts align the

goals of principals and agents at the lowest possible cost. Costs can arise from

providing incentives and obtaining information (e.g. about the agent's behavior

and/or the agent's performance outcomes). Agency theory appears to be par-

ticularly useful for understanding executive and managerial compensation

practices, which are viewed as a means for aligning the interests of the owners

of a firm (i.e. principals) with the managers in whom they vest control (i.e.

agents). For example, agency theory suggests several conditions under which

contracts are more likely to monitor behavior (e.g. salary-plus-merit pay sys-

tems) and/or outcomes (e.g. commissions) (see Conlon & Parks 1990; Eisen-

hardt 1988, 1989; Milkovich et al 1991; Tosi & Gomez-Mejia 1989). Agency

theory also has been used to predict occupation-based differences in job pricing

methods (i.e. job evaluation vs market pricing) and in pay variability (Newman

& Huselid 1992).

Agency and transaction costs theories share many similar assumptions

about human behavior (Eisenhardt 1989) and may be most useful when com-

bined. For example, using these two theories, Jones & Wright (1992) offer an

insightful interpretation of the HRM literature focusing on implications of the

HRM IN CONTEXT 243

economic perspective for HRM utility estimates. Their discussion suggests

various reasons for predicting that the utility of HRM activities will vary with

conditions in both the internal and external environments of organizations.

Such conditions include the other human resource practices that are used by

the organization, government regulations and their enforcement, technologies,

union activities, and labor market conditions. These contextual factors can

affect both the costs and potential gains associated with a particular human

resource practice (e.g. a recruitment program, a selection test, or a training

program).

RESOURCE-BASED THEORY

The resource-based theory of the firm blends

concepts from organizational economics and strategic management (Barney

1991, Conner 1991). A fundamental assumption of this view is that organiza-

tions can be successful if they gain and maintain competitive advantage (see

Porter 1985). Competitive advantage is gained by implementing a value-creat-

ing strategy that competitors cannot easily copy and sustain (Barney 1991) and

for which there are no ready substitutes. For competitive advantage to be gained,

two conditions are needed: First, the resources available to competing firms

must be variable among competitors, and second, these resources must be

mmobile (i.e. not easily obtained). Three types of resources associated with

organizations are (a) physical (plant; technology and equipment; geographic

location), (b) human (employees' experience and knowledge), and (c) organiza-

tional (structure; systems for planning, monitoring, and controlling activities;

social relations within the organization and between the organization and

external constituencies). HRM greatly influences an organization's human and

organizational resources and so can be used to gain competitive advantage

(Schuler & MacMillan 1984). Presumably, the extent to which HRM can be

used to gain competitive advantage, and the means of doing so, are partly

determined by the environments in which organizations operate (Wright et al

1994). For example, in some industries, technologies can substitute for human

resources, whereas in others the human element is fundamental to the business.

To illustrate, contrast labor-intensive and knowledge-intensive industries. The

latter context may be more conducive to the use of HRM as a means to gain

competitive advantage.

CONCLUSION

This brief and selective overview of theoretical perspectives is

intended to facilitate the reader's understanding and interpretation of some of

the empirical research we review below. In addition, we believe these perspec-

tives can inform new research on HRM in Context. Although many of the

internal and external factors considered below are likely to be related, few

studies control for all possible interdependencies; similarly, we treat the contex-

244

JACKSON & SCHULER

tual factors as if they are independent while recognizing that this approach is

overtly simplistic.

REVIEW OF EMPIRICAL RESEARCH

HRM and the Internal Contexts of Organizations

TECHNOLOGY

Technology refers to a system's processes for transforming

inputs into usable outputs. These processes can vary along many dimensions,

including the degree of continuity in the production system (e.g. Woodward

1965), the types and levels of knowledge required by the system (Hulin &

Roznowski 1985), the degree to which tasks are routinized and predictable

(Perrow 1967), and the linkages and interdependencies among tasks and people

(Thompson 1967). The impact of technology on the social dynamics within

organizations has long been recognized, but only recently have US researchers

begun to address systematically the implications of technology for HRM

(Katzell 1994).

Following human capital theory and a systems theory view of the relation-

ship between human and technical subsystems, Snell & Dean (1992) hypothe-

sized that HRM would be directly influenced by the presence of advanced

manufacturing technology (AMT), total quality management (TQM), and just-

in-time inventory control (JIT). Using data from 512 manufacturing firms,

they found that firms using traditional technologies were less likely than firms

using AMT to engage in selective hiring, comprehensive training, develop-

mental appraisal, and externally equitable compensation (see Clark 1993 for a

similar conclusion). Jackson et al (1989) used the role behavior perspective to

predict and explain why, compared to firms engaged in mass production, firms

using technologies for flexible specialization were more likely to use perform-

ance appraisals in determining pay and training needs. Kozlowski & Hults

(1987) did not directly invoke roles as explanatory constructs in their study of

engineers, but the association they found between an organization's technical

complexity and HRM indicative of a "climate for technical updating" also are

consistent with the role behavior perspective. It appears that research informed

by both role theory and human capital theory could improve our understanding

of how technology shapes HRM, as well as the role of HRM in implementing

new technology (e.g. see Zammuto & O'Connor 1992).

STRUCTURE

Organization structure describes the allocation of tasks and re-

sponsibilities among individuals and departments; it designates the nature and

means of formal reporting relationships as well as the groupings of individuals

within the organization (Child 1977). The structural forms generally recognized

for domestic firms include functional departmentalization, product-based divi-

HRM IN CONTEXT 245

sionalization, geographical divisionalization, and matrix organization (with dual

reporting relationships). Different forms are presumed to result from and be

associated with a variety of internal and external forces, including technological

demands, organizational growth, environmental turbulence, and business strat-

egy (e.g. see Randolph & Dess 1984). Furthermore, each structural form

probably faces some unique challenges that have implications for HRM. For

example, Jackson et al (1989) argued that divisionalized firms should be more

likely than those structured around functional departments to emphasize results

over process, reflecting greater integration across units and a more externally

oriented focus. Consistent with this expectation, they found that divisionalized

firms relied relatively more on stock ownership and bonuses for company-wide

performance as components of their HRM systems.

Van Sluijs et al (1991) argued that HRM has been shaped by its evolution

within the context of functionally departmentalized organizations. Congruent

with functional departmentalization, the traditional approach to managing peo-

ple focuses on selection, training, performance appraisal, and compensation

for individuals in specific jobs versus, for example, team players employed as

members of an organization (cf Bowen et al 1991). It also presumes hierar-

chies of control rather than horizontal work-flow sequences (cf Whyte 1991).

A realization is emerging, however, that when organizations are (re)structured

around teamwork (in place of individual performers), there are major conse-

quences for HRM. For example, Klimoski & Jones (1994) suggest that organi-

zations with team-based designs may need to use new methods of job analysis,

assessment, recruitment, and socialization activities. Jackson et al (1994) ar-

gued that greater reliance on teams has been an important factor in generating

more concern about the HRM implications of workforce diversity.

The impact of structure on HRM is particularly evident in discussions of

multinational firms and international joint ventures. Structures for organi-

zations that span across national borders include multinational, global,

international, or transnational forms (Phatak 1992, Ghoshal & Bartlett 1990).

These forms represent alternative solutions to the problems of differentia-

tion, integration, uncertainty, and risk management in an international envi-

ronment (SJ Kobrin, unpublished), and each form has unique implications for

HRM (Dowling et al 1994, Kochan et al 1992). The fundamental challenge is

how to use HRM to link globally dispersed units while also adapting to the

societal requirements of host societies (Laurent 1986). Similar problems must

be solved when firms from different countries collaborate in a joint venture

(e.g. Schuler et al 1991, 1992; Schuler & van Sluijs 1992; Slocum & Lei

1993).

size Institutional theory suggests that larger organizations should adopt more

sophisticated and socially responsive HRM activities because these more visible

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JACKSON & SCHULER

organizations are under more pressure to gain legitimacy. Economic theories

suggest that, because of the costs associated with many aspects of HRM,

acceptable economies of scale must be reached before sophisticated HRM

systems can be implemented. Consistent with both perspectives, considerable

evidence shows that HRM varies systematically with organization size.

Spe-

cifically, compared to smaller organizations, larger ones are more likely to (a)

adopt due process procedures (Dobbin et al 1988); (b) adopt employee involve-

ment practices (Lawler et al 1992); (c) rely less on temporary staff (Davis-Blake

& Uzzi 1993); (d) use more sophisticated staffmg (Terpstra & Rozell 1993) and

training and development (Saari et al 1988) procedures, and have more highly

developed internal labor markets (Baron et al 1986a, see also Ferris et al 1992);

(e) pay their employees more (Mellow 1982), but also put more pay at risk

through the use of bonuses and long-term incentives (Gerhart & Milkovich

1990); and (f) engage in drug testing (Guthrie & Olian 1991 a).

LIFE CYCLE STAGES

The literature on organization life cycle stages directs

attention to the changing managerial priorities that characterize organizations

in various developmental stages such as start-up, growth, maturity, and perhaps

decline and revival (Baird & Meshoulam 1988, Smith et al 1985). These

changing priorities, in turn, have implications for HRM. For example, a descrip-

tion of how managerial roles change across phases of the organizational life

cycle was used by Gerstein & Reisman (1983) to argue that selection criteria

and assessment methods for top-level executives need to be matched to life cycle

stages. Similarly, Datta & Guthrie (1994) suggested that the role requirements

of CEOs in rapidly growing firms help explain why outsider CEOs are more

likely to be hired during this phase. Ferris et al (1984) also used a role perspective

to develop propositions regarding the staffing needs and their implications under

conditions of decline. Research and theory relating life cycle stages to changes

in managerial requirements presumes that managerial roles change across life

cycle stages, but the validity of this assumption has not been established

empirically, for example, through the use of systematic job analyses (Szilagyi

& Schweiger 1984).

In the studies just described, the research questions address the types

of employees who best match the needs of organizations in various life cycle

stages. Other studies have addressed the issue of how much attention is

directed toward staffing issues, and here economic arguments seem more

relevant. For example, Buller & Napier (1993) found that CEOs and human

resource executives in rapidly growing firms viewed recruitment and selec-

In HRM research, number of employees is the most commonly used size indicator, but financial

indicators such as the dollar value of capital assets and/or the dollar value of sales also are reported

sometimes.

HRM IN CONTEXT 247

tion as by far the most important aspect of HRM, whereas in mature firms

there was more concern for a broad array of activities, such as those related

to maintaining an internal labor market (see also Kotter & Sathe 1978). Eco-

nomic explanations also have been used to predict and explain associa-

tions between life cycle stages and pay levels (see Gerhart & Milkovich

1992).

To date, empirical research on HRM and organizational life cycles has

adopted a deterministic view, predicting that life cycle stage constrains and

shapes HRM. But more complex contingency models also have been pro-

posed. In these models, the assumption is that HRM reflects choices made by

organizational decision makers; wise choices lead to a good fit between life

cycle stage and HRM, which results, in turn, in organizational effectiveness

(e.g.

Cook & Ferris 1986, Lengnick-Hall & Lengnick-Hall 1988, Milliman et

al 1991, Kozlowski et al 1993). The validity of such models has not been

assessed empirically, however.

BUSINESS STRATEGY

Typologies for characterizing the business strategies

used by firms abound, but the two most frequently cited in discussions of HRM

were proposed by Miles & Snow (1978) and Porter (1980,1985). Miles & Snow

classified organizations as prospectors, analyzers, or defenders (later, reactors

were added). Prospectors actively seek new products and markets and, therefore,

seek to grow; analyzers also seek to grow, but in a more stable and predictable

way through the internal development of new products rather than creation of

new markets; defenders seek to maintain the same limited product line with

emphasis on high volume and low cost (Miles & Snow 1984). These postures

toward the environment should have implications for the quantity and pace of

human resource flows. Defenders, for instance, are less concerned about recruit-

ing new applicants externally and more concerned about developing current

employees. Therefore, performance appraisal is used more for developmental

purposes than for evaluation (Snow & Snell 1993). In constrast, prospectors are

growing and so are more concerned about recruiting and using performance

appraisal results for evaluation rather than for longer-term development (Olian

& Rynes 1984, see also Slocum et al 1985).

Porter's (1985) competitive strategies distinguish among firms that com-

pete on the basis of cost leadership, product differentiation, and market focus.

In a study of airlines, Johnson et al (1989) showed that, in a deregulated

environment, wage rates were related significantly to which of these strategies

airlines pursued. In an adaptation of Porter's typology, Schuler & Jackson

(1987a) used the role behavior perspective to describe the possible HRM

mplications of cost-reduction, innovation, and quality enhancement strategies.

Jackson et al (1989) supported Schuler & Jackson's argument that, because an

innovation strategy requires risk-taking and tolerance of inevitable failures,

24 8

JACKSON & SCHULER

HRM in firms pursuing this strategy should be used to give employees a sense

of security and encourage a long-term orientation. Peck (1994) and Milkovich

et al (1991) also support a relationship between an innovation strategy and the

use of HRM to support a longer-term orientation. Consistent with predictions

regarding behaviors needed for a quality strategy is Cowherd & Levine's

(1992) finding that egalitarian pay structures are associated with greater prod-

uct quality.

This brief review of the strategic HRM literature is by no means exhaustive

(e.g. see Lengnick-Hall & Lengnick-Hall 1988) and does not fully consider the

possible complexity of and alternative models for describing the relationship

between strategy and HRM (e.g. see Kerr 1985, Snow & Snell 1993), but the

studies clearly support the assertion that strategy is a contextual factor with

mportant implications for HRM. Thus, we are especially optimistic about

recent efforts to establish linkages between strategic considerations and psy-

chologically oriented HRM research on selection and utility (see Russell et al

1993).

HRM and the External Contexts of Organizations

LEGAL, SOCIAL, AND POLITICAL ENVIRONMENTS

Within the United States,

almost all aspects of HRM are affected by the legal and regulatory environment.

In the process of attending to the legal environment, the field also responds to

the social and political environments that give rise to and shape the promulga-

tion, interpretation, and enforcement of acts of Congress, executive orders, tax

codes, and even funding for HRM innovations (see Cascio 1992, Landy et al

1994, Mahoney 1987, Miller & O'Leary 1989, Noe & Ford 1992, Sharf 1994,

Wigdor & Sackett 1993). As US corporations expand their operations abroad,

however, they face additional legal concerns. For example, in European coun-

tries, organizations are obliged to set aside specific sums of money for formal

training and development (Brewster et al 1993). And for corporations that

employ expatriates abroad, immigration and taxation treaties can influence

staffing decisions (Dowling et al 1994). Global corporations also encounter

additional social and political realities. For example, in some countries, civil

laws and religious laws coexist and jointly define a legal context for HRM

(Florkowski & Nath 1993). Looking ahead, institutional theory and resource

dependence theory appear to be particularly useful guides for research on how

the legal, social, and political environments impact HRM (see Konrad &

Linnehan 1992). Potential topics for investigation include the conditions and

processes that facilitate or inhibit the adoption and transfer of HRM innovations

(e.g. see Johns 1993) and the feedback processes through which the HRM

HRM IN CONTEXT 24

activities of organizations create changes in their social, legal, and political

environments.

UNIONIZATION

In the United States, unionized employees have received wages

estimated to be up to 33% greater than those of nonunion employees, and unions

are often credited with improving working conditions and safety (Lawler &

Mohrman 1987). Unions give voice to their members; establish policies and

procedures for handling wage and working condition grievances; provide for

job security; and secure health and retirement benefits (Baron et al 1986b,

Freeman & Medoff 1984, Jackson et al 1989, Kochan et al 1992, Youngblood

et al 1992). In addition to helping their own members, unions have probably

motivated nonunion employers to provide many of these same benefits (Foulkes

1980). Nevertheless, recent years have witnessed a decline in unionization due

to the environmental forces of deregulation, international competition, and the

shift to a service economy. Consequently, some unions have moved out of their

traditional collective bargaining roles and adversarial relationships with man-

agement and are beginning to work cooperatively on issues such as plant designs

and locations (Adler 1993, Lewandowski & MacKinnon 1992, Noble 1993,

Woodruff 1993); work team design (Lawler & Mohrman 1987); team-oriented

pay plans such as gainsharing and employee ownership (Miller & Schuster 1987,

Rosen et al 1986); recruitment and selection procedures including selecting

members for representation on the board of directors (Collins et al 1993);

retraining and relocation (Hoerr 1991, Marshall 1992); and quality improvement

(Bognanno & Kleiner 1992, Brett et al 1990, Lawler et al 1992, Reid 1992).

Changing union-management relations mean that researchers can no longer

simply compare union to nonunion firms. Now they must also take into consid-

eration whether union-management relations with each firm are adversarial or

cooperative (e.g. see Cutcher-Gershenfeld 1991).

As the process of globalizing unfolds, both unions and multinational enter-

prises (MNEs) are recognizing that they need to understand how the institu-

tions of union-management relations and collective bargaining differ around

the world (Dowling et al 1994). Prahalad & Doz (1987) found that lack of such

understanding often results in conflicts between MNE managers and local

communities. To facilitate adaptation to local conditions, it helps US MNEs to

know, for example, that in Europe the collective bargaining process and class

struggle are more intertwined than they are in the United States (Bournois &

Chauchat 1990; Marginson 1992; Poole 1986a,b), and labor institutions are

often much stronger (Ofori-Dankwa 1994, Western 1993). MNEs must con-

sider these histories and institutions when developing company-wide human

resource philosophies, policies, and practices (Hamill 1983). HRM researchers

on almost every topic also must recognize, understand, and incorporate these

250

JACKSON & SCHULER

realities into their work (Kochan et al 1992) if it is to be useful for organiza-

tions operating in a global context.

LABOR MARKET CONDITIONS

Labor market conditions can be characterized

along several dimensions including unemployment levels, labor diversity, and

labor market structure. Unemployment levels and labor market structures have

long been recognized as important macroeconomic variables, whereas the

mportance of labor diversity has been recognized more recently.

Unemployment levels reflect the demand for labor relative to the supply.

Macroeconomic research conducted at the national level indicates that in the

capitalist United States, excess demand typically results in low unemployment

while excess supply typically results in high unemployment. Furthermore, as

unemployment drops, wages and costs increase and profits and investments

decline; these conditions, in turn, reduce demand for labor (Levine & Tyson

1990). Conversely, as unemployment rises, absenteeism and turnover rates

tend to decrease (Kerr 1954, Markham 1985) and the link between employee

dissatisfaction and turnover is weakened (Carsten & Spector 1987).

Perhaps because recruitment activities regulate organizational inputs, re-

cruitment researchers have been more sensitive than others to the potential

mportance of unemployment levels (Rynes 1991, Rynes & Barber 1990).

Consistent with transaction costs theory, recruitment strategies appear to vary

with unemployment levels. When the labor supply is tight, organizations use

more expensive and intensive recruiting methods (Hanssens & Levien 1983),

increase the geographic scope of their recruitment activities (Maim 1955), and

appear to forego preemployment drug screening (Bennett et al 1994). Other

responses to a tight labor supply include improving wages, benefits, and

working conditions in order to attract and retain employees (Lakhani 1988)

and reducing hiring standards as a means to fill vacant positions (Thurow

1975). Such responses to the labor pool may have significant implications for

other human resource practices (e.g. lower selection standards may mean that

more training is needed). Thus, the consequences of the external environment

may ultimately include fundamental changes in the nature of the employment

relationship (e.g. see Levine & Tyson 1990).

The US labor market is evolving toward greater diversity in terms of

gender, age, and ethnicity (Johnston & Packer 1987, see also Triandis et al

1994b), although demographic diversity varies markedly among occupations

and across status levels. The implications of increasing diversity have been

mostly ignored by HRM researchers, as have the implications of differing

degrees of homogeneity across segments of the labor market (cf Katzell 1994,

Triandis et al 1994b). This is somewhat surprising, given the field's long

history of research on bias and discrimination and substantial evidence show-

ing that feelings, cognitions, and behaviors are all influenced by conditions of

HRM IN CONTEXT 251

group homogeneity vs diversity (see Cox 1993, Jackson et al 1994). These

effects undoubtedly have consequences for recruitment, selection, and attrition

(see Jackson et al 1991, Pfeffer 1983, Schneider 1987); socialization (Jackson

et al 1993); training, development, and mentoring (Morrison 1992, Ohlott et al

1994, Powell & Butterfield 1994, Thomas 1993); and perhaps assessment and

reward systems (Pfeffer & Langton 1988). To date, however, the HRM impli-

cations of increasing diversity have received relatively more attention from

large businesses than from academic researchers. Large businesses are experi-

menting with a variety of HRM interventions in order to adjust systems that

evolved in the context of relative homogeneity to fit the new conditions of

relative diversity (e.g. see Jackson & Associates 1992, Morrison & Crabtree

1992, Morrison et al 1993, Zedeck 1992).

The above discussion regarding how unemployment levels can impact

HRM implicitly assumes a labor market structure that is undifferentiated. But

stratification of the external labor market as well as the internal labor market

along the somewhat related dimensions of price and status is acknowledged

widely; methods of recruitment, forms of compensation, severance arrange-

ments, employee autonomy, and numerous other aspects of HRM are known

to differ as one moves up through price and status levels (e.g. Guthrie & Olian

1991a, Ostennan 1984, Rynes 1991, Schuler & Jackson 1987b). Substantial

evidence suggests that HRM systems differ across occupational groups, re-

flecting occupational subcultures that vary in their orientations toward work,

control, and authority structures, self-identification, and career expectations

(Althauser 1989, Bridges & Villemez 1991, Sonnenstuhl & Trice 1991, Van

Maanen & Barley 1984). Thus, even if firms have a single HRM philosophy

and a single set of HRM policies, these are likely to manifest themselves in

different practices across subgroups of employees. By extension, the "same"

HRM intervention should be expected to be differentially interpreted and

received across these subgroups.

INDUSTRY CHARACTERISTICS

The term "industry" refers to a distinct group of

productive or profit-making enterprises. A full discussion of how HRM is

affected by industry-level factors would consider HRM in the public vs private

sectors (Rosen et al 1986, Molnar & Rogers 1976), in regulated vs unregulated

industries (Guthrie & Olian 1991b, Guthrie et al 1991, Johnson et al 1989), and

in industries characterized by high vs low stability or change (Ghoshal & Bartlett

1990, Evans 1992), among other topics. Due to space limitations, only the simple

classification of manufacturing vs service industries is discussed below.

Bowen & Schneider (1988) described three characteristics that distinguish

the activities of services from manufacturing organizations: First, a service is

generally intangible; second, in services the customer and employee usually

collaborate in the service production-and-delivery process; third, in services,

252

JACKSON & SCHULER

production and consumption are usually simultaneous. Because customers

play a central role in services, they can be thought of as partial employees who

are subject to human resource management (Bowen 1986, Mills & Morris

1986). Consistent with this notion, Jackson & Schuler (1992) found that em-

ployers in the service sector were more likely to include customers as sources

of input for performance appraisal. Differences in the nature of manufacturing

and service also appear to have implications for other aspects of HRM sys-

tems, including recruitment and selection, training, compensation, stress man-

agement, use of temporary workers, and the development and maintenance of

appropriate organizational climates and cultures (see Davis-Blake & Uzzi

1993, Delaney et al 1989, Guthrie & Olian 1991a, Jackson & Schuler 1992,

Jackson 1984, Schneider et al 1992, Terpstra & Rozell 1993).

In summary, although not yet widely incorporated into research paradigms,

industry characteristics may have far-reaching implications for HRM. Indus-

tries, like national cultures, are the contexts within which meanings are con-

strued, effectiveness is defined, and behaviors are evaluated (e.g. see Hofstede

1991).

NATIONAL CULTURE

The globalization of national economies and the evolu-

tion of multinational enterprises have resulted in increased awareness and

documentation of the differences in how human resources are managed among

countries (Brewster & Hegewisch 1994, Towers Perrin 1992). Because coun-

tries often have unique cultures (i.e. values, norms, and customs) it is widely

presumed that multinational enterprises must understand the culture(s) of the

region(s) in which they operate in order to effectively manage their human

resources.

The most widely known framework for comparing national cultures is that

developed by Hofstede (1980), who identified four dimensions of culture:

individualism, masculinity, uncertainty avoidance, and power distance. A fifth

dimension, time orientation, has been added more recently, but most available

research considers only the four original dimensions (Hofstede 1993). Other

authors have identified additional dimensions of culture, including informal-

ty, materialism, and change orientation (Adler 1991, Phatak 1992, Ronen

1994).

There has been considerable speculation about the possible implications for

HRM of cultural variations along these dimensions (Erez & Earley 1993,

Mendoca & Kanungo 1994, Slocum & Lei 1993), but empirical studies seldom

include direct measures of both culture and HRM. Instead, researchers gener-

ally have compared HRM across countries and then argued that cultural values

and orientations are determinants of the differences found (see Arvey et al

1991, Bhagat et al 1990, Brewster & Tyson 1991, Begin 1992, Carroll 1988,

Eberwien & Tholen 1993, Erez 1994, Hickson 1993, Maruyama 1992, Yu &

HRM IN CONTEXT 253

Murphy 1993). It must be recognized, however, that culture may not explain

all

HRM differences found across countries (Lincoln 1993). Country differ-

ences may also be the result of differences in economic and political systems

(e.g. Carroll et al 1988), laws and regulations (e.g. Florkowski & Nath 1993),

industrial relations systems (Strauss 1982), and labor market conditions (e.g.

Levy-Leboyer 1994). Recently, Hofstede (1991) even suggested that organiza-

tional and industry characteristics may be more important than national cul-

tures as determinants of managerial practices and employee behaviors. This

argument is consistent with evidence that some types of HRM systems can be

used effectively across countries that are culturally quite dissimilar (MacDuf-

fie & Krafcik 1992, Wickens 1987). Our understanding of the role of national

culture in HRM could benefit from investigations that focus on the question of

how globally expanding companies develop HRM systems that are simultane-

ously consistent with multiple and distinct local cultures and yet internally

consistent in the context of a single organization (cf Heenan & Perlmutter

1979, Phatak 1992, Schwartz 1992, Tung 1993).

AN INTEGRATIVE PERSPECTIVE FOR RESEARCH ON

HRM IN CONTEXT

Figure 1 represents a summary view of the many relationships between con-

text and HRM described in this review. The relationships we described are

depicted as part of a larger model, which includes several important compo-

nents that are beyond the focus of our discussion. The component labeled

"Sense-making and Decision-making" has been the subject of a growing body

of research that investigates how and why organization leaders, acting

individually and in concert, characterize and interpret their environments,

and the implications of these processes for eventual action (e.g. Hambrick

1994, Jackson 1992, Jackson & Dutton 1988). In our integrative model

of HRM, these processes are assumed to be intimately bound with the implicit

and explicit prioritizing of objectives. These, in turn, are translated into HRM

philosophies, programs, and practices (Schuler 1992). In other words, our

model presumes that the phenomena represented in the left-most box in Figure

are key mediators that help explain vertical linkages between context and

HRM.

Individual-, organizational-, and societal-level outcomes (right-most boxes

in Figure 1) are also major components of an integrative model. A list of

specific outcomes could be readily derived by readers familiar with the scien-

tific and practice-oriented HRM literature. We wish to encourage interested

researchers to expand their conceptualizations of outcomes to go beyond indi-

vidual-level behavior in work settings. In addition, outcomes that describe

small and large groups (e.g. groups, organizations, society) should be consid-

EXTERNAL CONTEXT

Local-National-Multinational

HUMAN RESOURCE MANAGEMENT

Mewbed



EnAed

P1.



. I



Outcomes

Short-farm

....



Long-term

Figure 1

Integrative framework for understanding HRM in Context. Copyright by SE Jackson & RS Schuler. Used with permission.

FIRM IN CONTEXT 255

ered and the phenomena studied should reflect the reality that HRM activities

may affect outcomes beyond the traditional boundaries of the target organiza-

tion (e.g. families, schools, communities).

Understanding and advancing HRM in Context requires an integrative per-

spective that recognizes and incorporates all of the relationships depicted in

Figure 1. Within the discipline of psychology, however, linkages involving the

macro-level internal and external environments have been largely ignored.

Fortunately, a realization is now emerging that this state of affairs should not

continue. Much research is needed to understand how internal and external

environments shape (a) the nature of human resource philosophies, policies,

and practices; (b) the employee behaviors and attitudes that should be valued,

and which are likely to be exhibited; (c) the criteria that define employee

effectiveness and achieved levels of employee effectiveness; and (d) the crite-

ria that define organizational effectiveness and achieved levels of organiza-

tional effectiveness. In addition, future research needs to recognize that con-

texts

may moderate the observed relationships between HRM and various

outcomes.

Our review of the literature has revealed to us how seldom research ad-

dresses the horizontal linkages among HRM activities, although such linkages

are implied by most of the theories we reviewed and, we would argue, by most

psychological theories about employee attitudes and behaviors. Employees

do not respond to specific human resource policies and practices in isola-

tion. They attend to and interpret the entire array of information available

and from this they discern cultural values and behavioral norms. Unfortu-

nately, we know surprisingly little about how various combinations of human

resource policies and practices are interpreted by employees, nor do we know

how complex HRM systems influence the attitudes and behaviors of current

and potential organizational members. Our understanding of vertical linkages

between HRM and contexts cannot proceed without attending to the hori-

zontal interdependencies that exist among human resource policies and prac-

tices.

Theory-Driven Research

The theories we have identified represent possible explanations for some of

the empirical relationships between environmental conditions and HRM, but

the available theories are admittedly inadequate. Each deals with pieces of the

larger phenomenon and none addresses the whole domain of HRM in Context.

Thus, in the near future, the best work will be informed by multiple theoretical

perspectives. Furthermore, because the theories we have discussed were gener-

ally not formulated specifically for the purpose of understanding HRM in

Context, some translation and adaptation of these theories may be required.

This translation process is likely to proceed in iterative steps, with consensus

256

JACKSON & SCHULER

emerging slowly. Nevertheless, research driven by incomplete theories is more

likely to accumulate to form a meaningful body of knowledge, compared to

research driven by no theory at all.

Methodological Issues

Although imperfect, potentially useful theories are relatively plentiful. Much

less plentiful are psychometrically sound, agreed-upon approaches for measur-

ing relevant constructs and testing key theoretical propositions. Through meth-

odological contributions, industrial-organizational psychology is in an excel-

lent position to contribute to the advance of knowledge about HRM in Con-

text. Contributions will not come through "research as usual," however. Sev-

eral shifts in approach will be required: from treating organizational settings as

sources of error variance to attending as closely to them as we have tradition-

ally attended to individual characteristics; from focusing on individuals to

treating social systems as the target for study; from focusing on single prac-

tices or policies to adopting a holistic approach to conceptualizing HRM

systems; from research conducted in single organizations at one point in time

to research comparing multiple organizations and/or studying dynamic

changes in organizations across times and places; and from a search for the

"one best way" to a search for the fundamental features that characterize the

many possible ways to design and maintain effective systems.

These shifts in perspective are fundamental in many respects. In other

respects, however, they require little more than a change from defining the

essential features of situations as jobs (as industrial-organizational psychology

often does) to a recognition that jobs are merely the first level of context in a

many-level complex system of contexts. By extension, we would argue that

future HRM research should elevate organization analysis (and perhaps extra-

organization analysis) to a status equal to that currently enjoyed by job analy-

sis.

We already understand and act on the principle that effective selection

systems, performance appraisal methods, compensation plans, and training

programs cannot be developed without a scientifically valid diagnosis of the

job-as-situation. Similarly, the design of effective HRM systems cannot be

developed without a valid diagnosis of the organization-as-situation? Current

methods for conducting job analysis are not adequate for conducting organiza-

tional analysis. However, if motivated to do so, thoughtful researchers un-

doubtedly could apply the principles of sound job analysis for the purpose of

developing sophisticated methods for measuring organizational contexts.

This principle is, of course, widely accepted in the training literature-but it is also widely

ignored.

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Learning and using technology in the workplace are essential for a company’s commitment to the sustainable development of its resources. Finding competent engineers who can handle information communication technologies (ICTs) is a challenge for companies. Currently, however, the ability to use these technologies is limited to technicians with specialized training, and not everyone can engage in development. Therefore, it is safe to conclude that equity in the use of technology has not yet been realized. This study aims to analyze, based on actual cases, the necessary conditions and mechanisms for people with diverse experiences and circumstances, not limited to engineers, to participate in ICT development to address human resource diversity. The use of technology such as low-code platforms (LCPs) that have recently emerged on the market has shown that nonprofessional engineers without programming training can participate in development projects. This research will be useful to managers in advancing Diversity, Equity, and Inclusion (DEI) strategies in their workplaces and contribute to organizational research regarding new trends in technology use by individuals: low codability. The findings of this study are of significant relevance to the Sustainable Development Goals (SDGs) of decent work and economic growth, as well as gender equality.

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Investigating the Role of Human Resource Management in Supply Chain Effectiveness

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Investigating the Role of Human Resource Management in Supply Chain Effectiveness

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