In this information age, organizations rely heavily on information system (IS) as IS
significantly influences a company‗s competitive advantages, business operations and
managerial decision. Companies across many industries are also capitalizing on the
benefits of implementing mobile phone based information system (MBIS) to support
collaborative work, decision making and the business processes to achieve efficient
and effective business operations. While the potential that MBIS brings values to the
customers, employees and business process is widely acknowledged, there is a dearth
of empirical research, providing insights into how MBIS can actually contribute in the
Bangladeshi RMG sector. In acknowledgement of this knowledge gap, the purpose of
this thesis is to develop an MBIS framework for Ready-made garments (RMGs) in
Bangladesh. This research is significant as there is relatively little known about the
use of MBIS by RMGs in Bangladesh, despite the fact RMGs are a major source of
foreign income in the country.
However, informed by the background literature fields of IT, IS and MBIS, this study,
theoretically builds upon affordance, empowerment and adoption theories. The study
takes a critical realist approach, and in developing the framework, the research
employed a mixed method approach, consisting of interviews and two focus group
studies with RMGs, MTOs (Mobile telecommunication organizations) and
government officials followed by a survey with RMG owners, managers and
employees. In this study, I identified that MBIS offers twelve (12) affordancesCommunication, Connectedness, Reduced lead time, Mobility, Agility, Coordination,
Improved BP &decision making, Collaborative working, Goodwill development, Reduction of process loss, Inventory management and Good governance to
Bangladeshi RMGs. Furthermore, this study identified empowerment as a crucial
affordance rarely identified in prior literature. Following the empowerment affordance
using MBIS, this study found access to information, competency, impact, selfdetermination and meaning were empowerment components for RMG workers.
Improved communication, the opportunity to access employee regulations, access to
health and safety information, increased confidence about ability, professional
development opportunities were potential empowerment outcomes of using MBIS.
As the research, seeks to identify a comprehensive range of both micro- and macrolevel determinants of MBIS, the resulting framework included customer perspectives,
organizational perspectives and country-level factors that impact on the adoption of
MBIS by RMGs. From the adoption perspective factors, technological readiness, easy
to learn MBIS technology, RMG capability, Government intervention and a
supportive regulatory environment were found as macro level determinants of MBIS
success. The micro-level customer centric factors that promote adoption were the
advantages of MBIS, compatibility and perceived ease of use. Furthermore, a survey
conducted in this study that explored the relative advantages of MBIS, cost and age
of the users were also some micro-level customer perspective variables impacting
upon intention to adopt MBIS.