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Knowledge-Based Dynamic Capabilities: The Road Ahead in Gaining Organizational Competitiveness
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Abstract
This book provides a knowledge-based view to the dynamic capabilities in an organization. The author integrates two existing views on gaining competitive advantage: the Knowledge View which suggests that the capability of organizations to learn faster than competitors is the only source of competitiveness; and the Dynamic Capability View which speculates that a firm’s competitive advantage rests on dynamic capabilities which enable a firm to constantly renew the stock of ordinary organizational capabilities in accordance with the changes in the business environment. Using the IT sector in India as a case study, this book provides and tests a new framework--Knowledge-Based Dynamic Capabilities—in the prediction of competitive advantage in organizations.
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The sustainability of competitive advantage is known to be influenced by knowledge-based threats like imitation, substitution, holdup and slack. Strategic management researchers have relied on the "resource-based view" and the "knowledge-based view" to explain how to avoid these threats since tangible/intangible assets and intangible capabilities contribute to the achievement of competitive advantage. This reasoning has further given rise to the question "why do some firm's outperform others?" Thus, owing to the increase in the employment of knowledge workers, the use of Information and Communication Technology (ICT) in service delivery, and the upsurge in the number of hotels in the hospitality industry in Benue State, this study assessed the relationship between knowledge acquisition and competitive advantage. The study adopted ex-post-facto research design and multi-stage sampling technique to select the elements that completed the questionnaire from the population of employees of the selected hotels. The validity and reliability of the questionnaire was confirmed using Kaiser-Mayer-Olin (KMO), Bartlett and Cronbach alpha tests. Linear regression statistical method was employed to test the research hypothesis. It was found that knowledge acquisition is significantly related to competitive advantage. In view of this, hoteliers and hotel managers should employ ICT systems, skilled knowledge workers and all other relevant knowledge management resources that will further help to enhance knowledge acquisition. At every point in time, efforts should be made to acquire modern and latest systems and to improve employees' skills through training and retraining. Again, a cordial relationship between employees/managers and customers/the general public should be encouraged to ensure free flow of relevant information/knowledge from the customers/public to the organization.
Strategic management researchers have alluded to the fact that tangible/intangible assets and intangible capabilities contribute to the achievement of organization's competitive advantage. Thus, this study was conducted owing to the increase in the employment of knowledge workers, the use of Information and Communication Technology (ICT) in service delivery, and the upsurge in the number of hotels in the hospitality industry in Makurdi metropolis. The aim of the study was to investigate the relationship between knowledge dissemination and Competitive Advantage (CA). The study adopted ex-post-facto research design and purposive sampling technique. Questionnaire were employed to collect data from employees of selected hotels. Chi-square statistical method was employed to test the research hypothesis. It was found that knowledge dissemination is significantly related to CA. The researchers recommend increased knowledge dissemination via knowledge sharing and transfer among employees and between departments.
The issue treated in this paper is the latest trends in the supply chains, due to new technological knowledge, as well as globalization. Instead of local and/or national focus, companies direct towards global market and changes in transport prices, communication, materials, human resources, etc., creating new ideas, parts or products, wherever the need emerges. Through a case studies the paper has explored the management of (integrated) supply chains, as a way of synchronizing the processes of their own company and suppliers and connects the flow of materials, services and information to the requirements of consumers and trough the empirical research in Republic of Macedonia the paper has explored constantly work on modifying and development of new supply chains and those that will ensure efficiency and effectiveness. The aim of this paper is to highlight the importance of supply chain management which has strategic significance and implications, in order to achieve a significant competitive advantage in the market 4. Scientific contribution is seen in the statements and analysis for high correlation between overall consumer's satisfaction and total results (performance) of products or services that are offered and they are improved, modified and innovated through the management of (integrated) supply chain and its built-in tools. The results of the comparable research can be used as a basis for significant decisions to improve overall customer satisfaction through integrated supply chains and its built-in tools.
The purpose of this research is to conceptualise and develop a valid and reliable customer service skills scale from customers' perspectives of Mobile Service Providers in Jordan. Three consecutive studies were conducted to achieve the research objectives. Analysing data from 1350 customers indicated that customer service skills scale consists of five factors: reputation building skills, problem-solving skills, verbal communication skills, non-verbal communication skills and customer-service culture. We also found that the five components are significant predictors of customer satisfaction. Our research introduced a relatively new perspective of customer service skills scale for the Mobile Service Providers in Jordan.
This book provides a knowledge-based view to the dynamic capabilities in an organization. The author integrates two existing views on gaining competitive advantage: the Knowledge View which suggests that the capability of organizations to learn faster than competitors is the only source of competitiveness; and the Dynamic Capability View which speculates that a firm’s competitive advantage rests on dynamic capabilities which enable a firm to constantly renew the stock of ordinary organizational capabilities in accordance with the changes in the business environment. Using the IT sector in India as a case study, this book provides and tests a new framework--Knowledge-Based Dynamic Capabilities—in the prediction of competitive advantage in organizations.
In learning foreign language such as English, a learner should have motivationin order to have willingness to learn. This study is an attempt to investigate thestudents’ motivation in learning English by using Hangman Game. And this study wasto find out if the use of Hangman game motivates the students in learning English. Themethod used in this study was quantitative with experimental research design. Thetarget population of this study was the eighth grade students of MTs Negeri Cirebon 1.The writer took two classes as samples and the number of the samples was 36 students.The samples were divided into experimental group and control group. There are tworesearch instruments which were used to collect data. They were questionnaire andobservation. The result analysis of observation showed that the students in experimentalgroup had higher motivation than in control group. Meanwhile, the calculation of thevalue of the questionnaire showed that there were significant differences betweenexperimental group and control group. The result of taccount was 2,44 while the result ofttable was 1,994. It was mean that the value of taccount (2,44) > ttable (1,994). So,hypotheses alternative (Ha) was accepted or the use of Hangman game motivate thestudents in learning English to eighth grade students of MTs Negeri Cirebon 1.
With the increasing competition in a dynamic environment, competitive advantage can be very important to achieve better performance and better results eventually. The traditional four dimensions of competitive advantage are: Cost, Time, Quality, and Flexibility. The main objective of this study is to investigate the impact of innovation on realizing the competitive advantage in the banking sector in Jordan. The impact of innovation on each of the competitive advantage's dimensions is tested through the statistical package for social science (SPSS). Reliability analysis, descriptive statistics, and regression analyses were performed. The results illustrated that innovation has a direct positive impact on competitive advantage through its dimensions (time, quality, cost, and flexibility) and that banks should support innovation in all aspects of business and operations. Conclusion, recommendation, and future research avenues were provided.
- How should we understand why firms exist? A prevailing view has been that they serve to keep in check the transaction costs arising from the self-interested motivations of individuals. We develop in this article the argument that whal firms do better than markets is the sharing and transfer of the knowledge of individtials and groups within an organization. This knowledge consists of information (e.g., who knows what) and of know-how (e.g., how to organize a research team). What is central to our argument is that knowledge is held by individuals, but is also expressed in regularities by which members cooperate in a social community (i.e.. group, organization, or network). If knowledge is only held at Ihe individual level, then firms could change simply by employee turnover. Because we know that hiring new workers is not equivalent to changing the skills of a firm, an analysis of what firms can do must understand knowledge as embedded in the organizing principles by which people cooperate within organizations. Based on this discussion, a paradox is identified: efforts by a firm to grow by the replication of its technology enhances the potential for imitation. By considering how firms can deter imitation by innovation, we develop a more dynamic view of how firms create new knowledge. We build up this dynamic perspective by suggesting that firms learn new skills by recombining their curreni capabilities. Because new ways of cooperating cannot be easily acquired, growth occurs by building on the social relationships that currently exist in a firm. What a firm has done before tends to predict what it can do in the future. In this sense, the cumulative knowledge of the firm provides options to expand in new but uncertain markets in the future. We discuss at length the example of the make/buy decision and propose several testable hypotheses regarding the boundaries of the firm, without appealing to the notion of opportunism.