Teay Shawyun

King Saud University | KKUH · Deanship of Quality and Development

Enhancing technical potentials in enterprises has become an important issue in various dimensions found in the literature. The learning-by-doing alone will not keep technology dependency firms competitive in the global economy. This article presents a new framework of linkages for technology concentration industries classified under the ISIC catego...

Existential crises question the organization's readiness to withstand uncertainties. Geopolitics and natural disruptions have changed human behavior into a “new normal.” In improving business continuity, HEIs must strategically deal with operating models, resilience, and agility and be better prepared for disruptions. Typical HEI reactions of onlin...

Most HEIs across different continents have aspirations of successful accreditations by national or international agencies to lend credence and credibility to their educational products & services offerings. These aspirations underscore the assessors’ performance evaluations per the accreditation standards, criteria & protocols, culminating in a...

Corona virus disease (COVID-19) have become a world health problem because they have attacked many people worldwide. Because this virus has spread massively in almost all countries, including Indonesia, the Indonesian government made some policies and rules to close down the hotels and restaurants to avoid the spread of COVID-19. Because of that, e...

Organization performance management (OPM) has been the threshold of profit and non-profit organizations for a century. OPM took off in the education arena in the past decades with the call for greater responsibility/accountability for education quality assurance and accreditation (QAA). This chapter proposes a strategic performance management syste...

Diversity is both a celebrated and controversial issue affecting human life and wellbeing notably in the education arena. It is a celebration when people and governing parties recognize and respect the multifarious human diversity factors to assimilate them into an integrated society living, learning and sharing in peace and prosperity. It is a con...

Data analytics is a business world application to the HEIs in the form of institutional research. The practice of this data analytics is more focused on the student effectiveness management of the cause-effect of diversity management in relation to student performance and inclusivity, teaching and learning efficiencies and effectiveness. While this...

Academic accreditation continues to be the "buzzword'' and beacon of assuring the quality of the educational offers of HEis, colleges or programs in most countries. A greater part of the accreditation is in both audit, which is compliance and assessment that determines how well the entity has performed, all based on widely accepted rubrics of conti...

A university identity is reflected through its graduate profile, and this is reflected in the university's vision and mission that are translated into its operational goals and achievable objectives. In the ever changing market environment, students' employability skill sets and technology capabilities meeting market need and external changes in th...

Social entrepreneurship (SE) in HEI or USR (University Social Responsibilities), which can be two sides of the same coin, has raised a key question of similarities and dissimilarities. Fundamentally, both subscribe to the same "social" focus which is society-centered based on the HEI's vision and mission. The differences could be in its process, pr...

Online learning is popular throughout the world however the organization of online distance learning in Thailand does not reach the star. This research project aimed to investigate the situation in the management of online distance learning in Thailand with the focus on international programs which use English as the medium of teaching. Face-to-fac...

In the highly competitive business of education, the pursuit for rapid commercialization and internationalization at the expense of HE quality has led to questionable HE practices. A key question is a balance of the economics and sustainability while maintaining quality. In the 1 51 paper of the 4-papers series, Teay, (2007) uses the "sufficient an...

In the dynamics of planning and quality management, Strategic Planning can no longer be separated from Quality As,surance, nor can Strategic Planning or Quality Management work in a vacuum of information. To demonstrate the linkages, the triangularization of planning-information-quality (Teay, 2008) was expounded in the QMIPS (Quality Management, I...

Most HEIs have piecemeal partially linked QMS (quality management system) or mechanisms to manage the data, statistics, and documents. The integrated eIQA structured in nine e-modules are aimed at integrating the quality-information-planning trilogy into a paperless online real-time era of quality-information-planning management working in conjunct...

This chapter focuses on an agenda for the individual higher education institution (HEI), and its faculty, where HEIs and their faculties are encouraged to demonstrate “conscientious actions” through a “conscientious framework”. Corruption is still endemic in Association of Southeast Asian Nations (ASEAN). Corruption is being fought on all fronts. B...

The ITQAN 2020: KSU – QMS Handbook 2 (4th Edition, May 2017) concentrates on the evidenced-based approach used in the ITQAN 2020: KSU – QMS. This handbook describes the SID (Statistics, Information and Documents) System that has been established as part of the evidenced based approach underlying the mechanisms that is used to collate, collect, comp...

Since the enactment of the Education Act of 2009, Thailand has embarked on a journey of education quality assurance by OHEC and accreditation by ONESQA. After the 3'd accreditation cycle (2011 - 2015) supported by the established alliance of the 23 OHEC and 18 ONESQA indicators based on 9 quality components of the IPOO (Input/ Process/Output/Outcom...

Accreditation, the buzz word of the 21st Century was and is still a dilemma to the HEIs (Higher Education Institutions) in the Kingdom of Saudi Arabia. Accreditation success is based on a strong and sustainable foundation of an Internal Quality Assurance (IQA) system and they are complementary and inseparable. In this EQA = IQA Equation and challen...

The world is facing a plethora of onslaughts of geo-political disruptions with populism, isolationism, terrorism, inter & intra conflicts; technology disruptions of artificial intelligence and digitization affecting work-social-personal life balance & behaviors and values & ideals; and corruptive and competitive disruptions bringing about disengage...

Regardless of what academics believes or like, with the depletion of public funding and increased competition the reality is that higher education institutions’ (HEI) future is more business oriented potentially affecting educational quality (Haworth & Conrad, 1997, Bowden & Marton, 1998). This over-commercialization and internalization to achieve...

Benchmarking has long been held as a potentially important and inherent process whereby academic programs or HEis compare their progress or performance relative to a comparable external entity equitable or better or the best in the same or across different entities. While this type of benchmarking has long been practiced, they are practically exter...

Workforce engagement is a key organizational factor with a set of determinants for organizational excellence for profit or nonprofit businesses that includes healthcare and educational establishments. The "engagement" hype has spilled over into the HEis where student engagement is claimed as a key factor for student success, and is becoming a poten...

In the dynamics of planning and quality management, Strategic Planning can no longer be separated from Quality Assurance, nor can Strategic Planning or Quality Management work in a vacuum of information. To demonstrate the linkages, the triangularization of planning-information-quality (Teay, 2008) was expounded in the QMIPS (Quality Management, In...

The Salamanca Statement 1994 calling for "recognition of the need to work towards "schools for all" institutions which include everybody, celebrate differences, support learning, and respond to individual needs" can be deemed a fundamental mission of all HEis towards its societal responsibility. Post AEC (ASEAN Economic Community) 2015, ASEAN HEis(...

While accountability has been discussed and designed for implementation for schools systems in the West, what would responsibility and accountability mean for a Higher Education Institute (HEI) has been elusive. Basically, key literature in accountability connects assessment, teaching and learning, student and teacher systems, testing systems leadi...

Acknowledging that any organization top management always has a voracious appetite to know of its performance, the same also holds true for the HEIs (Higher Education Institutions) as all university councils and executive management would like to have a better understanding of how they are performing, albeit relative to others. The adage of “manage...

AEC (ASEAN Economic Community) 2015 envisaged the goal of regional economic integration of the 10 ASEAN (Association of South East Asian Nation) economies by December 2013, under 4 main pillars of which it claims to have achieved 73.6% of its targets. MDGs (Millennium Development Goals) and ADB (Asian Development Bank) statistics, researches and re...

An NQF (National Qualifications Framework) is based on a set of learning domains which specifies the “competencies sets” a student or a graduate should be capable of when s/he completes a course or graduates from a program of study. These learning domains which are important to the students’ performance assessment should be part of the planning of...

The importance and issue of strategic business and IT alignment to achieve organization performance, a multifarious IS/IT frameworks, continues to perplex. It is contended that an internal focused IS/IT approach might not meet the needs of its both internal and external customers. This paper proposes a market based push-pull framework to ensure tha...

This book aims to bridge the gap between preaching and practice in Strategic Planning in Higher Education Institutions (HEIs). As academics, we have been preachers of management theories and concepts but, when it comes to the real world of practicing what we profess to know well, it is surprising that preaching and practice often diverge. Managemen...

The emphasis was on the measurement rather than a holistic approach towards a well-planned management of the whole institution’s systems. These changes highlighted the discrepancies of planning and the assessment based on data and evidence. This naturally brought about the evolution of our internal systems with the imperatives that the triangulariz...

This QMS manual covers only the AuQS 2000 QMIPS (QMS) Quality Management System (8th Edition, January, 2012) of the more comprehensive AuQS 2000 QMIPS (Quality Management, Information and Planning Systems) performance management system of AU, that forms the heart and soul of its strive and never ending journey for continuous quality improvement. Th...

CSR (Corporate Social Responsibility) has been widely defined (Friedman, 1962 and 1970; Caroll, 1974 and 1991; Davis, 1973; Epstein and Roy, 2001; COM 2001, 6; Ethos Institute, 2007) and researched (Dahlsrud, 2006; Heslin and Ochoa, 2008). CSR has evasively but been slowly argued and accepted over the last decades as legitimately what organizations...

The importance and issue of strategic business and IT alignment to achieve organization performance, a multifarious IS/IT frameworks, continues to perplex. It is contended that an internal focused IS/IT approach might not meet the needs of its both internal and external customers. This paper proposes a market based push-pull framework to ensure tha...

IS literature continues to highlight the issues of strategic business and IT planning alignment to achieve business performance. As an alternative to the mainstream models in the planning and implementation of the IS/IT by an organization, this chapter proposes an externalized approach by identifying the market driven needs through the firm’s value...

As ISIIT are technology enablers in the creation Linddeliver}' of the value, it is contended that all the core processes enabled by its technology should be aligned through the "ways and means' and the "what Lind how" value is added through the IT enabled processes. The management and implementation of the IT is dependant Oil the capacity and capab...

Accreditation has become the buzz word of the 21 st Century. This created dilemma for the HEI (Higher Education Institutes) as to "what to" and "how to" respond to the imperatives and implications of Accreditation in order to address the requirements of the EQA (External Quality Assurance) by the IQA (Internal Quality Assurance). To develop the IQA...

Branding of the financial services firms and its meaning to differentiate itself has been placed high priority as its marketing paraphernalia. This paper aims to identify the importance of branding in a bank as a bank should be responsible to all of its stakeholders by finding out the components of strategic brand meaning of a Thai Bank for its dif...

As IS/IT are technology enablers in the creation and delivery of the value, it is contended that all the core processes enabled by its technology should be aligned through the “ways and means” and the “what and how” value is added through the IT enabled processes. The management and implementation of the IT is dependant on the capacity and capabili...

IS literature continues to highlight the issues of strategic business and IT planning alignment to achieve business performance. As an alternative to the mainstream models in the planning and implementation of the IS/IT by an organization, this chapter proposes an externalized approach by identifying the market driven needs through the firm’s value...

Selected paper from APIEMS 2006 Abstract. Today's dynamic competitiveness requires an organization to improve its performance measurement and management. Quality Management Systems (QMS) abound, the main ones being: ISO series, Malcolm Baldridge National Quality Award (MBNQA), European Forum for Quality Management (EFQM), Six Sigma Business Scoreca...

Education excellence is still the holy grail of quality education performance that all higher education institutes (HEI) strives for. Even though Education quality systems abound, the basic strategic foci and themes are similar. Quality in itself, without using its output and outcome for planning inputs, compounded with the lack of concrete compreh...

With the strengthening of the Baht in 2007 and the looming AFTA and FTA and canned fruits export representing the 12 th biggest Thai exports with a 2005 value of 2.5 billion USD, Thai canned fruit manufacturers need to identify critical success factors that could help them to develop certain competencies to weather the ups and downs of the economy....

In the present days of competition, it is an accepted fact that an organization needs to improve its performance measurement and management. Many Quality Management System (QMS) criteria are available of which the main ones are the ISO series, the Malcolm Baldrige National Quality Award (MBNQA), the European Forum for Quality Management (EFQM), Six...

With the National Education Standards as approved by the Government on October 2004, the academic institutions are again put into a limbo again after the 1999 Education Act. In their entirety, the National Education Act and Standards are straightforward, but the mechanisms of the „what‟s and how‟s‟ are blurry, as the Herculean mechanisms for implem...

Quality Assurance in education has applied the theoretical and conceptual foundations of TQM and performance and planning management as the panacea for the strife for education quality. The degree of success of the quality strive is debatable as quality assurance and strategic implementation is treated as two contending rather than as two collabora...

A critical issue facing the modern day educators is the changing values and understanding of the values of the students under their tutorage. Based on the requirements of the national educational agenda, and that the basic tenet of education to be “learner-focused or student-centered”, the researchers posit that in order to develop the “learner-foc...

Summarized CV of Teay Shawyun

Information technology in the digital era has become important in most of the corporations nowadays and is treated as a major competitive tool for success. The paper aims to design and construct key concepts and a framework for an effective information technology based competitive tool for an enterprise. A new perspective for information technology...

Learning mechanisms for enterprises adjusting to the new era of information technology are needed as they constitute the dynamic element of technological capabilities. Thai manufacturing industries are being used to demonstrate an analysis of technological learning by learning curve estimation. This paper presents clusters of industries based on th...

The objective of the study aims at understanding the problems currently encountered by applying the technology discontinuity concept to measure the Thai technology-based manufacturing industries. This paper presents a comprehensive framework to study the challenges and opportunities in managing such discontinuities so that companies can minimize th...

As academic we have always been entrusted with developing the knowledge, skills, and capability of our IS students. In the strive for excellence in education, there is always the question of what has been implemented is appropriate and finally achieves its ultimate goals of delivering quality, capable and intellectual students as workforce for the...