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How Institutional Logics Matter: A Bottom-Up Exploration

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Abstract

Joining recent calls to focus our attention on how institutional logics work on the ground, I offer a critique of current studies of institutional logics that often offer a macro and reified depictions thereof. I suggest that to fully appreciate how institutions matter, we need to complement these studies with a research program that is based on a constructivist ontology, ethnographic methods of inquiry, and use of theories of action. I exemplify this emerging research agenda, and discuss its broader analytical and empirical implications. Copyright © 2017 by Emerald Group Publishing Limited All rights of reproduction in any form reserved.
HOW INSTITUTIONAL LOGICS
MATTER: A BOTTOM-UP
EXPLORATION
Tammar B. Zilber
ABSTRACT
Joining recent calls to focus our attention on how institutional logics
work on the ground, I offer a critique of current studies of institutional
logics that often offer a macro and reified depictions thereof. I suggest
that to fully appreciate how institutions matter, we need to complement
these studies with a research program that is based on a constructivist
ontology, ethnographic methods of inquiry, and use of theories of action.
I exemplify this emerging research agenda, and discuss its broader analy-
tical and empirical implications.
Keywords: Institutional logics; constructivist ontology; theories of
action; qualitative methods
How Institutions Matter!
Research in the Sociology of Organizations, Volume 48A, 139157
Copyright r2016 by Emerald Group Publishing Limited
All rights of reproduction in any form reserved
ISSN: 0733-558X/doi:10.1108/S0733-558X201600048A005
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Institutional logics “the socially constructed, historical patterns of material
practices, assumptions, values, beliefs, and rules by which individuals pro-
duce and reproduce their material subsistence, organize time and space, and
provide meaning to their social reality” (Thornton & Ocasio, 1999) are at
the center of much research in recent years. Their conceptualization seems to
have rejuvenated the landscape of institutional theory (Lounsbury &
Beckman, 2015; Zilber, 2013). The institutional logics perspectives
highlight the integration of structure and agency, the material and the sym-
bolic. It further underscores historical contingencies, past and present of
institutional dynamics, and the need to examine the integration of diverse
social levels.
There is much promise in such a holistic, integrative approach. The
definition of institutional logics, and the theoretical framework offered in
the comprehensive book by Thornton, Ocasio, and Lounsbury (2012),
laid the ground for an extensive research agenda. Thornton et al. (2012)
emphasize that institutional logics work across micro-, meso-, and macro-
social levels; they explicitly state that institutional logics are often decom-
posed and recomposed in creative ways through individual and organiza-
tional action; and they build their institutional logics perspective by
integrating it with insights from psychology and sociology. Their book
and the institutional logics perspective they offer rich, complex, and far
reaching. But theoretical ideas do not materialize by themselves. They
need to be picked up, interpreted, and used by the relevant community
of knowledge. In that process, they often get reduced (Glynn, Barr, &
Dacin, 2000), over-expanded (Greenwood, Hinings, & Whetten, 2014), or
transformed along the way (Mizruchi & Fein, 1999). Thus, in the spirit
of the sociology of knowledge, my focus in this paper is not on the origi-
nal conceptualization developed by Thornton et al. (2012), but AU:1rather
with the ways our field adopted and adapted their ideas, and how it
could be further developed.
Early empirical studies dealt with the change of the institutional order,
and how new logics replace old ones (for a review see Thornton & Ocasio,
2008). More recent studies focus on the complexity of the institutional
order, and the varied ways by which organizations, as unified actors,
respond to this multiplicity (Greenwood, Raynard, Kodeih, Micelotta, &
Lounsbury, 2011). While much research followed the institutional logics
perspective, and while it yielded many important insights, most of it was
quite homogeneous, focusing on a somewhat narrow slice of the compre-
hensive theoretical framework. In particular, while the institutional logics
perspectives highlight the idea that institutional dynamics cross social
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levels, most studies of institutional logics have been focusing on the macro
levels the global, the societal, or the organizational field (Hallett &
Ventresca, 2006; Powell & Colyvas, 2008). Only some attention was given
to organizations usually treated as a black box (Greenwood et al., 2014;
Zilber, 2013), and hardly any study was dedicated to individuals and to
their interactions as pivotal to the workings of institutional logics.
From its very beginnings, it seems, the enthusiasm with institutional
logics was accompanied with an effort to overcome its distance from
day-to-day experiences, practices and behaviors of individuals, groups, and
organizations. The specific criticism toward the institutional logics perspec-
tive may be seen as a continuation of sorts of an on-going and broader line
of critique referring to problematics in the study of institutions as inspired
by neo-institutional theory. Whether under the banner of “institutional
work” (Lawrence & Suddaby, 2006), “inhabitant institutions” (Hallett &
Ventresca, 2006), “microfoundations of institutions” (Powell & Colyvas,
2008), “coalface institutionalism” (Barley, 2008), a practice perspective on
institutions (Jarzabkowski AU:2, Smets, Bednarek, Burke, & Spee, 2013;
Smets & Jarzabkowski, 2013), French pragmatist sociology (Boltanski and
Thevenot’s convention theory; Brandl, Daudigeos AU:3, Edwards, & Pernkopf-
Konhaeusner, 2014; Bullinger, 2014; Cloutier & Langley, 2013; AU:4Pernkopf-
Konhaeusner, 2014), or “communicative institutionalism” (Cornelissen,
Durand, Fiss, Lammers, & Vaara, 2015), much criticisms have been raised
around the need to re-open the closed black box of institutions and institu-
tional logics.
In line with such critique, in this paper I examine what it takes, analyti-
cally and methodologically, to add the micro aspects of institutions to the
study of institutional logics. Such a research program will allow, I believe,
for appreciating how institutional logics matter, literally so. That is, how
institutional logics work on the ground. Such a research agenda will require
the use of an ontology, research methods and theories that differ from the
ones currently used in the institutional logics literature.
To make my point, I offer a review of the institutional logics perspective,
structured around two recurring tensions and lines of criticism: First, the
problem of exploring institutional logics across diverse social levels; and
second, the problem of treating institutions as reified entities. I then suggest
that in order to understand how institutional logics matter, we need to
broaden our ontological sensibilities, methodological choices, and ways of
theorizing. I conclude by detailing some exemplary studies of institutional
logics on the ground, and outlining some implications of the theoretical
and methodological shift I am calling for.
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CHALLENGING INSTITUTIONAL LOGICS:
TAKING STOCK
Calling attention to problematics in the institutional logics perspective
grew from different theoretical and analytical traditions that hardly built
on or correspond with each other. Yet, together they underscore a core
concern with the way by which the institutional logic perspective was trans-
lated into empirical explorations of institutions. This concern unfolds
around two main inter-related arguments. First, the tendency to study
institutional logics on the macro (field or organizational) or meso (intra-
organizational) levels ignores or obscures their underlying, micro-level
(individual and interactional) dynamics. To fully appreciate the work of
institutional logics, scholars need to follow them within organizations,
including in interactions among organizations’ members, in situ and in vivo.
Second, and relatedly, the macro-level approach tends to reify institu-
tions thus treating them as quite rigid social patterns, which are hardly
molded by, and negotiated among social actors. Most empirical explora-
tions of institutional logics are quite disconnected from the original formu-
lations of institutional logics, and for that matter of institutional theory
more broadly. In particular, institutional logics are conceived as mainly
given, pre-determined, and hardly changing in their travel through organi-
zations. Focus on institutional logics in social interactions will allow scho-
lars to appreciate not only how people within organizations engage with,
interpret and use institutional logics but how, by doing so, they actually
constitute them.
These two lines of criticism echo tensions that run through the (short)
history of the neo-institutional school. They are not new, but they demand
our renewed attention.
From Macro to Meso to Micro
The debate between micro- and macro-level approaches to institutionaliza-
tion characterized institutional theory from its early renewal in the late
1970s. It is one of the tensions that fueled much of the development of our
understanding of institutional dynamics (Greenwood, Oliver, Shalin, &
Suddaby, 2008). Early and seminal conceptualizations of institutional the-
ory related to micro dynamics of institutions and explored how organiza-
tions tend to adopt to or try to avoid institutional pressures (Barley, 2008).
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Yet, by the time the conceptualization of institutional logics caught trac-
tion, empirical studies of institutions “drifted in a macro direction”
(Hallett, 2010, p. 55). Micro-level concerns “disappeared into the back-
ground” (Barley, 2008, p. 491). Most studies of institutional logics relate to
either the field or organizational levels of analysis. The main theoretical
and empirical efforts were dedicated to explicating how (e.g., what are the
conditions under which) certain institutional logics affect macro-level out-
comes, like the diffusion of practices across the field (Goodrick & Reay,
2011; Jones, Maoret, Massa, & Svejenova, 2012; Kennedy & Fiss, 2009;
Lounsbury, 2002, 2007; Marquis & Lounsbury, 2007; Purdy & Gray, 2009;
Rao, Monin, & Durand, 2003; Reay & Hinings, 2005, 2009; Sauermann &
Stephan, 2013; Thornton & Ocasio, 1999; Thornton, 2001, 2002, 2004;
Thornton, Jones, & Kury, 2005).
More recently, and following calls to bring organizations back in
(Hirsch & Lounsbury, 1997; Suddaby, 2010; Suddaby, Elsbach,
Greenwood, Meyer, & Zilber, 2010), the study of institutional logics
expanded to include meso-level, organizational dynamics (Thornton et al.,
2012). In particular, studies demonstrate how the introduction of new
logics, or change in current logics, result in institutional multiplicity
(Greenwood et al., 2011), and how organizations, as unified units of analy-
sis, respond. Studies show that organizational responses to institutional
multiplicity involve the articulation of various organizational dimensions,
structures, and practices. These include organizational identities
(Battilana & Dorado, 2010; Christiansen AU:5& Lounsbury, 2013; Kodeih &
Greenwood, 2014), inner politics (Yu, 2013), decision-making (McPherson
& Sauder, 2013), sense-making (Jason, 2013), group dynamics (Almandoz,
2014; Bjerregaard & Jonasson, 2014), work practices (Smets, Morris, &
Greenwood, 2012), socio-material practices (Hultin & Mahring, 2014), and
members’ individual identities (Lok, 2010). These and similar studies and
conceptual models (Besharov & Smith, 2014; Pache & Santos, 2010, 2013;
Santos, Pache, & Birkholz, 2015) exemplify how institutional logics are
intertwined with various organizational dynamics.
Still, and here is a central point in the criticism of the institutional logics
perspective, the very micro level that of individuals and their daily lives
within organizations in light of, and reshaping, institutional logics is
quite missing from institutional logics research (Cloutier AU:6& Langley, 2013;
Cornelissen et al., 2015; Hallett, 2010). This criticism was phrased in a
number of ways. Hallett and Ventresca (2006), for instance, lamented the
“decoupling of institutions from social interaction” (p. 215) and called
to re-inhabit institutions with “people, their work activities, social
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interactions, and meaning-making processes, all of which tend to be
obscured by the macro-gaze common in contemporary neo-institutionalism”
(Hallett, 2010, p. 53). Powell and Colyvas (2008, pp. 276277) called to re-
focus on the micro-foundations of institutions, emphasizing in particular
that organizations and organizations members are not mere passive recipi-
ents of institutional demands. They thus suggest that researchers should
examine “how individuals locate themselves in social relations and interpret
their context. How do organizational participants maintain or transform
the institutional forces that guide daily practice?” Barley (2008) offered a
similar argument, highlighting the importance of understanding what orga-
nizational participants actually do at the coalface of organizational life.
Most recently, Cornelissen et al. (2015) built on theories of communication
from various disciplines and broadly defined to reintroduce the micro
level into the study of institutional logics. They argue that the focus on
“social interaction that builds on speech, gestures, texts, discourses, and
other means” will allow us to see these forms of symbolic interactions “not
just as expressions of reflections of inner thoughts of collective intentions,
but as potentially formative of institutional reality” (Cornelissen et al.,
2015, p. 11). So far, though, all these critical voices notwithstanding, the
connections between institutions and intra-organizational social life, interac-
tions and individuals, remained quite outside the gaze of institutional
logics scholars.
From Social Construction to Reification and Back Again
The flight from the micro social level is not an accidental oversight. Rather,
from the perspective of a sociology of knowledge and of institutional
theory itself, institutional theory is caught up within its own institutional
context. It is well rooted in the paradigmatic foundations of organization
theory as a scientific discipline. While early formulations of institutional
theory were anchored within a social constructivist worldview AU:7(Berger &
Luckmann, 1967; Meyer & Rowan, 1977), this ontological stand somehow
faded away later on. Whether studying institutional logics on the macro- or
meso-levels, most studies are built upon a (quite positivistic) cause-and-
affect model. For example, Wright and Zammuto (2013) studied how a
change in the institutional logics that govern the field of English Country
Cricket, affected organizational and field-level dynamics. The logics
Cricket-as-art and Cricket-as-business were identified and analyzed in
the first stage of data analysis. The central empirical effort was to identify
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the various dynamics that ensue, and the main theoretical effort was to
come up with a process model that integrates them all into a coherent
cause-and-effect understanding of change in a mature field.
Thus, in this and similar studies, scholars treat institutional logics as the
independent and clearly defined “variable” trying to uncover how
changes in institutional logics, or logics multiplicity, affect institutionaliza-
tion serving as the dependent variable (for rare exceptions that treat institu-
tional logics as a dependent variable, see Ansari, Wijen, & Gray, 2013;
Dunn & Jones, 2010; Glynn & Lounsbury, 2005). What allows for treating
institutional logics as variables, is relating to logics as ideal types, or broad
meaning systems, shared in the organizational field or society at large.
While they are not observed directly, institutional logics are assumed to be
reflected in structures, practices, and behaviors (Thornton & Ocasio, 2008,
p. 121). Accordingly, their effect is measured by the diffusion of such struc-
tures, practices, and behaviors, or organizational strategies and dynamics.
Institutional logic thus become “reified abstractions AU:8” (Hallett & Ventresca,
2006, p. 215), treated as given and pre-determined, as they are “pulled
down to interpret events at the local level” (Gray, Purdy, & Ansari,
2015, p. 115).
Treating institutional logics as mere independent variables is closely tied
up with treating them as given, and as higher-order ideal types. Such
understanding of logics characterizes meso-level studies as well. Battilana
and Dorado (2010), for example, studied two microfinance organizations,
and demonstrated that establishing such pioneering hybrid organizations
requires an organizational identity that builds upon competing logics.
While the authors dive into intra-organizational dynamics pointing to
various organizational mechanisms, like hiring practices and socialization
processes that allow the organizations to establish themselves as hybrids
they treat the logics themselves as given, instead of as socially and dynami-
cally constructed. Hence, the scholars identify two competing logics
banking logic and developmental logic that were blended into the emer-
ging commercial-microfinance logic governing the studied organizations.
The three logics relevant to the studied organizations get “frozen” then,
presented as detached from the very process of institutionalization. The
intra-organizational dynamics explored are presented as having no effect
through construction, interpretation or possibly reshaping on the logics.
The logics themselves are treated as merely given.
Pache’s and Santos’s (2013) are a rare example of a study that dedicates
much empirical effort to explicating and unpacking the contents and the
meanings encompassed within certain logics instead of treating them as a
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“black box.” The researchers identify the characteristics of the competing
social welfare and commercial logics governing the field of “work integra-
tion social enterprises.” They closely follow the “organizational elements
on which logics prescribe conflicting demands” (Pache & Santos, 2013,
pp. 979983), thus setting the ground to the identification of diverse
response patterns within the organization, and their possible explanations.
Even in this case, however, the analysis avoids the dialectics of an interpre-
tation process: The logics themselves are taken as given, unified, and thor-
oughly stable. They are not understood as being molded and reconstructed
in their very use within organizations.
More generally, most studies of institutional logics treat them as exogen-
ous to the field, so that organizational or intra-organizational dynamics are
“analytically removed” (Lounsbury, Ventresca, & Hirsch, 2003, p. 72), or
“cut loose from their moorings” in the day-to-day interactions between
people within organizations (Hallett & Ventresca, 2006, p. 215).
COMPLEMENTING THE INSTITUTIONAL LOGICS
PERSPECTIVE
How can we complement current studies, with their tendency to focus on
the macro level and to reify institutional logics? Countering these tenden-
cies will involve attending to the “lived experience of organizational actors
acting and interacting specifically in accomplishing their everyday practi-
cal work (Lawrence, Suddaby, & Leca, 2011, p. 52). “Institutions are sus-
tained, altered, and extinguished,” argued Powell and Colyvas (2008,
p. 276) “as they are enacted by individuals in concrete social situations.
() (We need) theories that attend to enaction, interpretation, translation,
and meaning.” More specifically, Hallett and Ventresca (2006, p. 215) sug-
gest to inhabit institutions with people, highlighting social interactions as
the “beating heart of institutions” (see also Gray et al., 2015; Ocasio,
Loewenstein, & Nigam, 2015). Other researchers underscored the need to
problematize and open up an inquiry into the shifting and dynamic mean-
ings attached to institutional logics by social actors and within the
dynamics of social interactions. They argue that while institutions have the
force to “penetrate organizations,” their effects within organizations come
about through social interaction: “Institutions are interpreted and modified
as people coordinate the activities that propel institutions forward.”
This means that “institutions, as common cognitive understandings, are,
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importantly, also an emergent effect, or outcome, of on-going processes of
communication between diverse actors. Rather than casting institutions as
entities at a different level of analysis and divorced from acts and practices
of discourse and communication, we advocate for a perspective that
accounts for the communicative constitution, maintenance, and transfor-
mation of institutions” (Cornelissen et al., 2015, p. 14).
Given the critical mass of criticism of the institutional logics perspective
for its neglect of micro level, social-constructionist dynamics, and the vari-
ety of conceptual alternatives offered, there are surprisingly very little
empirical studies that actually rose to the challenge (Cornelissen et al.,
2015, p. 15; Ocasio et al., 2015). I suggest that this may be because the pro-
posed research agenda is not simple to implement. In fact, it is quite elusive
and hard to capture, especially given the dominance of certain positivistic
and macro-level research paradigms within organization AU:9studies (Amis &
Silk, 2008; Bluhm, Harman, Lee, & Mitchell, 2011; Bort & Kieser, 2011).
Taking the call to study the black box of institutional logics seriously will
require some building blocks that could help in carrying out research pro-
jects that could advance our understanding how institutional logic work on
the ground. I suggest that three main elements should be included in such
research projects: paying attention to ontology, methods, and theorizing.
I will detail each of these below.
Ontological Sensibilities
First, changing course will require a suitable ontology that is a certain
understanding of or sensibility in regard to what consists social reality
one that reflects a processual orientation AU:10(Langley, Smallman, Tsoukas, &
Van de Ven, 2013), and a distributed understanding of agency (Smets &
Jarzabkowski, 2013; Smets et al., 2012). Such an ontology, in particular,
needs to offer a new balance between structure and agency in our under-
standing of institutions. Instead of overstating, and overestimating, the
power of institutions, we need to highlight the “impact of individual and
collective actors on the institutions that regulate the fields in which they
operate” (Lawrence & Suddaby, 2006, p. 218). Still, in trying to strike a
new balance between actors and the structures within which they operate,
we also should abandon the overly heroic depiction of agents and agency
within institutional theory (Lawrence, Suddaby, & Leca, 2009). We should
acknowledge instead the daily, recursive and complex actions and behaviors
that underlie institutional dynamics AU:11(Smets & Jarzabkowski, 2013, p. 1280).
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Such a focus involves the understanding that the work of institutional logics
on the ground is “fairly mundane, aimed at interpretation, alignment,
and muddling through”. Its effect is “subtle, not particularly abrupt,
and apparent only after a considerable period” (Powell & Colyvas,
2008, p. 277).
Compatible Methods
No less important, and attached to an ontological shift, there is a need for
a comprehensive and suitable methodology. The kind of fluid dynamics
that are contingent on local conditions that are at the heart of a bottom-up
perspective on institutional logics “escape easy measurement” (Hallett,
2010, p. 69). Not only do they require a small N (Tsoukas, 2009), but also
“a skeptical, inquiring attitude” (Hallett & Ventresca, 2006, p. 214) and a
willingness to acknowledge the on-going, complex processes that do not
fall neatly within cause-and-effect models so highly regarded in our disci-
pline (Bluhm et al., 2011; Bort & Kieser, 2011; Marsden, 1993). They
require a methodology that allows researchers to collect and analyze micro-
level data that include accounts of recurring actions and interactions along
time and follow them in relation to actors and shifting social contexts. Still,
such methodology cannot be simply taken off the shelf, readymade. It
would need recalibration and innovative adaptations to suit the specific
problematics entailed in the institutional logics perspective.
Thus, not any qualitative methodology will suffice. While we have seen a
surge of studies based on qualitative methods within institutional theory
(Davis & Bitektine, 2009), many of them assume that institutional logics
are given, and need only be revealed and compared. They thus work to
deduce and match empirical patterns (cf. Reay & Jones, 2016) and AU:12thus use
their qualitative data from a positivistic stand (Langley & Abdallah, 2011).
Qualitative interviews will not suffice either, as interviews present a specific
representation of social reality that cannot account for how logics actually
work on the ground. Thus, the very presence of a researcher, and “the arti-
ficial interview situation” may elicit actors intentions, goals, and plans, or
after-the-fact justification of their behaviors, rather than the behaviors
themselves (Bullinger, 2014, p. 4). Ethnography, as a method of “pattern
inducing” (Reay & Jones, 2016, pp. 911), on the other hand, seem most
suitable to the task. Still the classical ethnography that highlighted an
exploration of a social group working within a bounded social sphere in a
closed locality, and inhabited by small numbers of people, should be
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supplemented by recent ethnographic studies that expand their horizons to
include multiple sites and the organizational field (cf. Zilber, 2014, 2016).
And, additional analytical efforts will have to be made to enable research-
ers to “look two ways at once,” integrating the search into the micro-
foundations of institutional logics with the focus on logics and the broad
social patters of institutors at the macro level (Haedicke & Hallett, 2016).
Context-Sensitive Theorizing
Finally, studying institutional logics on the ground requires new and recali-
brated theoretical tool-kit that will allow to explore institutional logics in
context as emergent rather than a given phenomenon, and always on-
going, on any and all levels of analysis. Such context-sensitive theorizing
will allow for the “contextualization” of institutional logics understand-
ing them within their “relational, temporal and performative dimensions”
(Garud, Gehman, & Giuliani, 2014, p. 1178). Contextualizing institutional
logics fits a constructivist ontology, one that goes beyond simple dichoto-
mies (micro-macro, structure-agency), to appreciate how actors and institu-
tional logics constitute each other in an on-going process.
By context-sensitive theorizing I refer to both a grand-theory a meta-
theory like French sociological pragmatism (Boltanski & The
´venot, 2006),
Weicks’ Sense-making approach (Weber & Glynn, 2006) or a practice
perspective (Schatzki, 1996, 2002, 2004), but also a meso-level conceptuali-
zation that will offer concrete concepts that could be further problematize
in the ways they get contextualized within the organization. These concepts
may include culture (Giorgi, Lockwood, & Glynn, 2015; Weber & Dacin,
2011), frames (Gray et al., 2015), practices (Jarzabkowski, Smets,
Bednarek, Burke, & Spee, 2013; Smets & Jarzabkowski, 2013; Smets et al.,
2012; Smets, Jarzabkowski, Burke, & Spee, 2015), and scripts (Voronov,
De Clercq, & Hinings, 2013). They can also include theorizing taken from
micro sociological theories of action like symbolic interactionism
(Everitt, 2013).
Organization studies developed, throughout the years, through borrow-
ing from neighboring disciplines (Agarwal & Hoetker, 2007; Hatch, 1997)
and adapting of theories (Bartunek & Spreitzer, 2006; Oswick, Fleming, &
Hanlon, 2011; Whetten, Felin, & King, 2009). Hence, scholars within
the institutional logics perspective will need to borrow translate and
realign theories, methodologies, and ontologies from other research
domains. The main focus should be finding ways to bridge the gap between
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the micro and the macro, in order to free the institutional logics perspective
from its top-down bias, and enable it to explore bottom-up the “inner
workings” of institutions (Cloutier & Langley, 2013, p. 362).
GOING FORWARD: SOME EXAMPLES
To date, the few studies that did follow through with such a renewed
research agenda, are based on ethnographic methods, and exemplify the
potential of the ontological, methodological, and theoretical shift I am
advocating here. McPherson and Sauder’s (2013) study of logics on the
ground based on an ethnographic study of the internal dynamics within a
drug court, outline how different actors speak in the name of prevailing dif-
ferent logics to further their desired goals in court meetings. The in-depth
study of the dynamics of institutional logic within the organization,
allowed the researchers to identify no less than five different logics (com-
pare to only two logics usually identified in most studies of institutional
complexity). Most importantly, the research strategy allowed the research-
ers to highlight and detail how actors use these logics creatively.
At the same time, McPherson’s and Sauder’s (2013) study also exempli-
fies the shortcomings of an institutional logics study that goes only half
way, collecting ethnographic data but putting it to use in a positivistic style.
Thus, while the logics are creatively used, they are by themselves, taken to
be clear cut and given, “fully formed and ‘waiting’ to be activated in the
right situation” (Voronov et al., 2013, p. 1565). Further, McPherson and
Sauder (2013) reduced their rich ethnographic data into numerical repre-
sentation of logics’ use, and thus came up with an overly agentic depiction
of the actors, whose use of the logics seems to have no limits, and no refer-
ence-specific contexts and to other actors’ use. The practice of counting
within qualitative studies makes them seem very convincing, but this reduc-
tion of rich ethnographic data comes with a price, as we get no deep under-
standing of the social dynamics involved. In particular, we hardly have a
sense of interactions, communications, and contexts within which the
various logics are used, and perhaps re-shaped.
Voronov et al. (2013), studying the Ontario wine industry, offer another
example. They found that actors engage with institutional logics, and inter-
pret them, into various scripts. Scripts’ enactment, they argue, varies across
actors and audiences, as it takes place with interaction. The use of scripts,
as a bridge between macro and micro (institutional logics and actors
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interpretations), allowed them to better appreciate the emergent, flexible
nature of institutional logics themselves. As scripts integrate project identi-
ties, associated material practices and communication strategies, they
reflect creative engagement with institutional logics, and allow for a more
nuanced view of how institutional logics work on the ground.
McPherson and Sauder (2013) and Voronov et al. (2013) and other stu-
dies (Binder, 2007; Everitt, 2013; Hallett, 2010) show, then, that “logics are
not purely top-down: real people, in real contexts, with consequential past
experiences of their own, play with them, question them, combine them
with institutional logics from other domains, take what they can use from
them, and make them fit their needs” (Binder, 2007, p. 568). These studies
are good examples then of the perspective-change and the new conceptual
and methodological adaptations needed to fully appreciate the work of
institutional logics on the ground. These studies show that contrary to
common wisdom, institutional logics do not deterministically direct activ-
ities and behaviors within organizations, but are rather worked out within
a hermeneutical circle. Institutional logics are both taken for granted and
reconstituted by actors.
CONCLUDING REMARKS
Realigning the study of institutional logics to include their micro-
foundations is not a simple expansion of an area of research. The construc-
tion of such research projects requires a shift toward constructivist
conceptualizations of institutions and institutional logics, and the use and
further development of suitable theories and methodologies that will allow
us to zoom-in into such processes of construction.
Focusing on one isolated site and use some classic participant observa-
tions is not enough. Nor is it enough to collect qualitative data yet use it in
a positivistic way. What we need is a “modified stance in regard to data
and theory” (Hallett, 2010, p. 66). Besides collecting qualitative, micro and
“local” data, we need renewed conceptualizations, analysis and representa-
tions that will allow us to stay true to their “local” nature, and yet allow
for exploring the interactions by which, in a recursive process, institutional
logics themselves come to be and influence further interactions. Specifically,
I call to follow the work of institutional logics in interactions among actors
within organizations, in situ and in vivo; and to appreciate not only how
people within organizations engage with, interpret and use institutional
logics but how, by doing so, they actually constitute them.
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ACKNOWLEDGMENT
Writing was supported by the Recanati Center at the Jerusalem Business
School, Hebrew University, Israel. Thanks to Joel Gehman, Vern Glaser,
Mary Ann Glynn, and Christi Lockwood for their friendly and helpful
reviews on an earlier version of this paper. Special thanks to Yehuda
Goodman for the fruitful discussion on this paper.
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... Developments within the field of institutional theory have been criticized for reifying institutions (and institutional logics) as a hidden metaphysical force that regulates behaviour through pregiven norms and closing off the scope for agency or change (Smets et al. 2017, Zilber 2016. In response, scholars have turned to practice theory to better account for and articulate institutional complexity, everyday workplace experiences, and how institutions are enacted or inhabited (Gehman 2021, Lounsbury et al. 2021. ...
... Firstly, practice theory enables us to move beyond the understanding of logics tensions as predefined static binaries to consider their dynamic contextual interplay (Zilber 2016). Whether different logics are compatible or contradictory is constructed in practice (Smets et al. 2017, 27). ...
... In line with the understanding of institutions as ongoing social constructions (Berger and Luckmann, 1966;Giddens, 1984), institutional work takes at heart the view of institutions as emerging processes and directs attention to the micro-settings in which these processes play out (Suddaby et al., 2013). In recent years several transition researchers have taken an interest in the framework precisely because of its focus on the role of actors and agency in understanding system stability and change (Fuenfschilling and Truffer, 2014;2016;Geels, 2020;Lohr et al., 2022;van Doren et al., 2020). For the same reason, institutional work holds promise to explore the micro-level struggles of niche actors in empowerment. ...
... state, market, community), the institutional logics perspective assumes that logics take shape on different meso-and micro-levels of social life (Thornton et al., 2012). More recent work further underlines the potential of mobilizing institutional logics at lower levels of abstraction as to overcome the distance between actors and institutions; retaining a view of institutions and institutional logics as situated and socially constructed (Zilber, 2016;Hampel et al., 2017). This interest echoes the earlier mentioned turn in institutional theory towards more attention for actors and agency. ...
Article
Innovative product-service systems (PSS) are to play an important role in the transition to the circular economy. While PSS break with consumer ownership and hold potential for sustainability, scholars identified dominant consumer preferences as obstacles to widespread diffusion. Therefore it remains unclear how these myriad emerging niches are trying to gain foothold in dominant regimes. This paper develops a micro-oriented framework for studying niche empowerment to provide an "insider" view on the empowerment process of clothing PSS. The analytic framework centers on tracing various forms of institutional work (relational, symbolic, material) that niche actors perform in relation to dominant institutional logics of the regime. Based on the results, this study proposes a pattern of "fit-to-transform" empowerment and substantiates it through three micro-dynamics: discursive hybridization, valued preference amplification, normative camouflaging. As such this paper contributes to understanding the micro-level processes involved in actor's attempts to make innovations competitive in regime environments.
... Despite institutional logics being related to beliefs (reflexivity and embeddedness of actors) on the macro-level, they also have impacts on the micro-level (Zilber, 2016) as different actors try to make sense of them in their everyday work (Wry et al., 2014). Actors are able to draw upon different institutional logics and use them as a "toolkit" for reaching their individual goals (McPherson and Sauder, 2013). ...
Article
Purpose This paper explores how conflicting institutional logics shape the behaviors of macro- and micro-level actors in their use of a calculative practice. Thereby, this paper explains how quantification can undermine the intended purpose of a governance system based on a single number. Design/methodology/approach The study draws upon the literature on calculative practices and institutional logics to present the case of how a single number—specifically the conversion factor for Atlantic Cod, established by macro-level actors for the purposes of governance within the Norwegian fishing industry—is interpreted and used by micro-level actors in the industry. The study is based on documents, field observations and interviews with fishers, landing facilities, and control authorities. Findings The use of the conversion factor, while intended to protect fish stock and govern industry actions, does not always align with the institutional logics of micro-level actors. Especially during the winter season, these actors may seek to serve their interests, leading to potential system gaming. The reliance on a single number that overlooks seasonal nuances can motivate unintended behaviors, undermining the governance system’s intentions. Originality/value Integrating the literature on calculative practices with an institutional logics perspective, this study offers novel insights into the challenges of using quantification for the governance of complex industries. In particular, the paper reveals that when the logics of macro- and micro-level actors conflict in a single-number governance system, unintended outcomes arise due to a domination of the macro-level logics.
... The ethnographic observation took place from October 2018 to February 2019 and from September 2019 to March 2020. The goal was to observe daily practices and social interactions between organizational actors in situ (Cornelissen et al., 2015;Hallett, 2010;Hallett & Ventresca, 2006;Zilber, 2016). We started by observing the work of the nurses and caregivers since these professions are the ones who are in direct relation with the patients. ...
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Time is a critical issue for organizations, especially for healthcare organizations. In the last three decades, concerns over the transformation of healthcare organizations have increasingly gained attention in the literature, indicating how task duration has been reduced to improve clinical-workflow efficiency. This article seeks to raise questions about the experience of acceleration and the ways in which this brings ethical implications to the fore for health professionals within healthcare organizations. Current approaches to acceleration fail to place ethical considerations as their central concern. This article, drawing on the theory of social acceleration and dynamic stabilization of Hartmut Rosa, offers a deeper analysis of ethical perspectives concerning acceleration. To do so, we draw on an in-depth case study, ethnographic immersion, and 48 semi-structured interviews with professionals within a French public hospital. We also carried out 20 telephonic interviews with directors in different hospitals of various sizes. We contribute to the literature by critically exploring the intersection between the experience of acceleration and ethics. We identify four broad categories of ethical implications for health professionals: the expected flexibility of directors facing uncertainty; the erosion of the ethics of care; the process of mechanistic dehumanization; and the adverse effects of speed on emotional work and workers’ well-being.
... We are glad to witness micro-level research increasingly moving to the forefront of contemporary institutional theory. This trend clearly has helped to "deinstitutionalize" the institutional theory of the 1990s (Tolbert & Zucker, 1996) and to address important criticisms about institutional theory's standard practice of "black boxing" what's inside the organization and viewing the source of organizational behavior as entirely exogenous (Gavetti, Levinthal, & Ocasio, 2007;King, Felin, & Whetten, 2010;Zilber, 2016;Zucker, 1983Zucker, , 1991. ...
... Pendekatan Logika Institusional digunakan untuk menginvestigasi masalah apa yang dihadapi dalam penyelesaian tindak lanjut serta tindakan apa yang dilakukan oleh para aktor yang berperan. Logika dari para aktor pada saat implementasi TLRHP BPK ini akan menentukan respon yang mereka berikan atas rekomendasi audit (Greenwood dkk., 2011;Zilber, 2016). Kerangka Logika Institusional digunakan untuk mengetahui bagaimana respon organisasi terhadap rekomendasi yang diberikan oleh BPK, serta apa motivasi yang mendasari respon para aktor tersebut. ...
Article
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Pelaksanaan tindak lanjut rekomendasi audit pada pemerintah daerah belum dilaksanakan secara memadai. Hal ini terlihat dari masih adanya rekomendasi audit yang terlambat ditindaklanjuti serta penyelesaian tindak lanjut yang belum sesuai dengan rekomendasi yang diberikan. Tidak adanya tindakan korektif yang memadai terhadap rekomendasi yang diberikan oleh auditor menyebabkan temuan tersebut kembali berulang pada audit tahun berikutnya. Tujuan penelitian ini adalah untuk mengidentifikasi faktor-faktor yang menjadi tantangan dan hambatan dalam pelaksanaan tindak lanjut rekomendasi audit. Perspektif logika institusional digunakan untuk menginvestigasi masalah apa yang dihadapi dalam penyelesaian tindak lanjut serta respon dan tindakan apa yang dilakukan oleh pemerintah. Wawancara dilakukan kepada para aktor yang berperan dalam proses penyelesaian tindak lanjut. Selain itu dilakukan analisis dokumen yang terkait dengan penyelesaian tindak lanjut. Hasil penelitian mengidentifikasi hambatan dalam penyelesaian tindak lanjut yaitu faktor eksternal/lingkungan dan faktor internal/organisasi. Strategi yang diambil oleh para aktor belum dapat menyelesaikan tindak lanjut secara memadai. Adanya persepsi bahwa tindak lanjut bukan merupakan kegiatan yang penting untuk dilakukan memengaruhi respon dan logika dari para aktor ketika menyelesaikan tindak lanjut. Logika ini mendorong adanya pengabaian terhadap rekomendasi tindak lanjut dan menjadi motif gagalnya penerapan strategi yang efektif. Pengabaian terhadap rekomendasi tindak lanjut juga terlihat dari implementasi pelaksanaan tindak lanjut yang tidak memadai mulai dari proses perencanaan, pelaksanaan, pemantauan dan evaluasi.
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Research Summary Building on business model research and the social entrepreneurship literature, we conceptually develop a set of business model choices for social ventures. These choices specify the scope of venture beneficiaries, the extent that customers and beneficiaries overlap, and how social meaning is attached to the venture's value proposition. Concurrent configurations of these choices give rise to four types of social business models: (1) Social Stimulators, (2) Social Providers, (3) Social Producers, and (4) Social Intermediaries. We illustrate this typology using data from seven social ventures and formulate propositions about the implications these business model choices have for a venture's value creation and value capture potential. We then discuss contributions to the literature on social ventures and social entrepreneurship, and the literature on business models. Managerial Summary In this article, we propose a framework outlining key business model choices for social ventures. These choices include the scope of target beneficiaries of the venture, the degree of overlap between customers and beneficiaries, and how the venture communicates its social mission through its value proposition. By combining these choices in different ways, we identify four distinct types of social business models which we call Social Stimulators, Social Providers, Social Producers, and Social Intermediaries. To bring this framework to life, we have examined data from seven real‐world social ventures, offering concrete examples to illustrate each type. For each of these four types of social business models, we have also formulated propositions about how the business model choices impact a venture's value creation and value capture potential.
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Purpose The study aimed to examine the transformation of a non-profit microfinance institution (MFI) into a hybrid social enterprise, and the role of formal and informal controls in reconciling the discordance between the two conflicting (social and commercial) objectives that emerged due to the transformation. Design/methodology/approach A case study of a non-governmental MFI located in Southeast Asian country was conducted. This case study drew on the institutional logics perspective as an analytical tool to understand the complexity of change and the mobilisation of management control practices to align two conflicting goals at the core of the MFI’s organisational strategies. This study adopted the interpretive approach and relied on multiple data sources, including semi-structured interviews and documentary evidence. Findings The application of commercial principles in the operations of the MFI occurred in several phases. First, the MFI changed from a non-profit business model to a hybrid social enterprise, which pursued a double bottom-line strategy. The informal control practices inherent in the organisation’s culture created a high level of social awareness embedded within a social logic. In contrast, the formal control practices were directly linked to the new commercial logic. The synergy between the two logics was optimised by reinforcing formal and informal control practices. Originality/value This study offers insights into the role of control systems in reconciling the discordance between competing social and financial objectives within a non-governmental MFI that enjoys substantial financial and nonfinancial support from the government.
Chapter
This chapter explores the integration of a public values perspective and a focus on frontline value crafting to strategically develop, utilize, and assess public value and its creation within street-level organizations. We argue that public value is inherently pluralistic and subject to conflicting interpretations, as it involves ongoing differentiation in meaning, prioritization, and enactment of multiple, co-existing, and conflicting values within the working reality of street-level organizations. Within these organizations, frontline professionals play a crucial role in shaping the meaning and implementation of public value on the ground, actively participating in the micro-creation of public value. Accordingly, we consider the process of public value creation as immanent, observable in every activity, action, and decision made by individual frontline professionals. Considering the practical implications of our argument, we propose two concrete approaches to address frontline public value creation and progress its understanding: the lens of craftsmanship practices and the mapping of institutional logics.
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The formation of the first Islamic bank in Germany in 2015 came with considerable tensions at the interface of the religious logic, on the one hand, and the state logic, on the other. With the Islamic religious logic being novel to the German field of banking and finance, innovative templates were established to deal effectively with the resulting tensions and conflicts. Drawing on qualitative data, we investigate how the bank, with its strong commitment to Islam, navigated such novel institutional complexity and the challenges stemming from the jurisdictional overlap. We identify four distinct compromise mechanisms in this institutionally complex situation, in which a committed actor prioritizes one logic over another: explaining, convincing, conceding and suspending. Importantly, as options, these mechanisms are situated in a cascading order of preference for the focal actor. More generally, our research posits that in any encounter between institutional logics in which the specific instantiation of a logic stems from a foreign interinstitutional system, the resulting novel institutional complexity may necessitate the development of innovative templates which, at the same time, may imply ‘stretching’ an institutional logic and, in consequence, impact the compatibility of its jurisdictional claims.
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This article examines the historical contingency of executive power and succession in the higher education publishing industry. We combine interview data with historical analysis to identify how institutional logics changed from an editorial to a market focus. Event history models are used to test for differences in the effects of these two institutional logics on the positional, relational, and economic determinants of executive succession. The quantitative findings indicate that a shift in logics led to different determinants of executive succession. Under an editorial logic, executive attention is directed to author-editor relationships and internal growth, and executive succession is determined by organization size and structure. Under a market logic, executive attention is directed to issues of resource competition and acquisition growth, and executive succession is determined by the product market and the market for corporate control.