Shai Rozenes

Holon Institute of Technology | HIT · Faculty of Management of Technology

This paper explores strategies for fostering efficient vocal communication and collaboration between human workers and collaborative robots (cobots) in assembly processes. Vocal communication enables division of attention of the worker, as it frees the visual attention, and the worker’s hands, dedicated to the task at hand. Speech generation and sp...

In Intensive Care Units (ICUs), patient monitoring relies on many devices configured to trigger alarms when specific physiological parameters surpass pre-established thresholds, including metrics like heart rate and oxygen saturation. Nevertheless, these alerts are susceptible to fallibility and frequently contribute to a common issue called “alert...

In Intensive Care Units (ICUs), patients are monitored using various devices that generate alerts when specific metrics, such as heart rate and oxygen saturation, exceed predetermined thresholds. However, these alerts can be inaccurate and lead to alert fatigue, resulting in errors and inaccurate diagnoses. We propose Alert grouping, a “Smart Perso...

This paper proposes a framework to automate the generation of traceable and protected documentation of complex assembly processes. The final assembly in aviation, automotive, and appliances industries is a rigorous process that has limited capabilities of full traceability associated with: (1) the parts installed, (2) their fabrication processes, a...

The final assembly of appliances and automotive industries is a rigorous process, that has limited capabilities of full traceability associated with: (1) the parts installed, (2) their fabrication processes, and (3) the assembly work. This is also the case for each of its sub-assemblies The many parts and sub-assemblies that compose the final assem...

The importance of this paper is its discovery of the unused synergetic potential of integration between several AI techniques into an orchestrated effort to improve service. Special emphasis is given to the conversational capabilities of AI systems. The paper shows that the literature related to the use of AI in service is divided into independent...

Background The quality of an emergency department (ED) is highly dependent on its ability to supply efficient, as well as high-quality treatment for all patients. Key performance indicators are important when measuring the performance of an emergency department. This study aimed to perform an exploratory data analysis and to develop an admission pr...

Projects are rarely executed exactly as planned. Often, the actual duration of a project’s activities differ from the planned duration, resulting in costs stemming from the inaccurate estimation of the activity’s completion date. While monitoring a project at various inspection points is pricy, it can lead to a better estimation of the project comp...

The overall quality of an emergency department (ED) can be measured by its ability to provide fast, efficient yet high-quality medical treatments to its patients. The objective of the present study was to derive a common set of key indicators that could be used to assess the quality of the performance of EDs. A modified Delphi process was employed...

This article is based on an analysis of empirical data on various service demand patterns such as electricity and water consumption, banks, hospitals, communications and others. The research findings show similar patterns of demand for various different services in different parts of the world. The patterns reflect the relevant population's level o...

While traditional project management advocates sticking to a baseline plan (composed of budget, schedule and specifications) this paper suggests a new planning approach that includes re-evaluation and optimizes the project's value while allowing strategic changes in the project scope, budget and schedule. The proposed optimization allows taking int...

The aim of this paper is to investigate the impact of strategic planning on service small and medium size enterprises' (SMEs) performance. A machine learning methodology, based on an alternating diffusion process, is applied for organizing the SMEs into a network/graph, and generating management profiles. The method relies on ideas from non-linear...

This article presents a case study that shows the impact of a proposed method of performance measures in a call center service system in one of the largest financial institutions in Israel. It proposes a policy for load-reduction in the peak hours coupled with an improvement in the automated routing of customers’ calls. The case study shows the sys...

This paper examines the quality of municipal services within inner-city services. It identifies the most important service quality dimensions that determine citizen satisfaction. System dynamics approach is used to model and analyze ways to improve citizen satisfaction. For that purpose, we developed questionnaires based on ServQual. 634 questionna...

Value creation is a pivotal aspect of the modern business industry. By implementing these strategies into initiatives and processes, deeper alliances between customers and organizations can be established. The Handbook of Research on Strategic Alliances and Value Co-Creation in the Service Industry is a comprehensive source of scholarly material o...

This paper deals with service lines that serve groups of customers that differ in their service processes, but have similarities regarding the service capabilities of the specific servers. This paper optimizes the problem of allocating work elements with various learning slopes to servers to minimize the system waiting time of customers in such a l...

Planning of manager’s workload is an elusive and challenging issue that has no exact quantitative tools. This paper develops for the first time (to the best of our knowledge) an analytical model that shows how a manager’s activity and its associated workload can be analyzed as a provision of various services. The model is essentially a queuing mode...

This research is based on analysis of empirical data of various service demand patterns such as banks, hospitals, communications and others. The research findings show similar patterns of demand of various different services in different parts of the world. The double hump demand pattern appears to be a typical pattern for daytime services around t...

The project management discipline is expanding within many engineering activities. This discipline can facilitate strivings toward successful accomplishment of an engineering project. Therefore, many academic institutes teach the "project management" program. This study presents a novel approach that educates engineering students to become successf...

This study presents a learning approach that educates Industrial Engineering and Management students to perform their future job more successful. This approach embeds a practical project within the learning program. The theoretical framework of our learning process is contextual learning, which claims that a learning process occurs when students li...

The new service development discipline is expanding within many business activities. This discipline can facilitate strivings toward successful accomplishment of a sustainable entrepreneurship. Therefore, many academic institutes teach courses within this domain. This study presents a novel approach that educates engineering students to become succ...

The purpose of the paper is to examine whether a successful ERP implementation process is positively correlated with organisational performance. A success factor indicator (SFI) was used to verify implementation success. The study investigated 30 organisations to verify the benefits (i.e., improving organisational performance) of a successful ERP i...

The project management domain includes many well-defined methodologies such as the Project Management Body of Knowledge: PMBoK (Project Management Institute, 2008). On the other hand, project failures rate is quite high (Woolridge, Hale, Hale, & Sharpe, 2009). An interesting question is: Does using these methods improve project performances? This p...

The project management domain includes many well-defined methodologies such as the Project Management Body of Knowledge: PMBoK Project Management Institute, 2008. On the other hand, project failures rate is quite high Woolridge, Hale, Hale, & Sharpe, 2009. An interesting question is: Does using these methods improve project performances? This paper...

This paper is concerned with the multi-objective nature of projects and proposes a comprehensive methodology for the decision making process during the project life cycle. We address a situation in which several decisions are considered, where each may affect the major project objectives: time, cost and scope. The objectives are formally defined an...

The study investigates the dimensions and characteristics that effect SMEs performance. SME's productivity can be measured using the ratio of its outputs and inputs. The study utilizes the Data Envelopment Analysis (DEA) methodology to derive a novel taxonomy for mapping successful SMEs. The paper presents the results of business performance measur...

The multidimensional project control system (MPCS) is a novel project control methodology that supports project managers striving to achieve their global project goals. This paper presents a detailed procedure of the MPCS implementation process. The MPCS implementation process is described and supported using the example of a computed tomography (C...

This paper presents a multi-perspective view of the final-year project of an industrial engineering and management (IEM) department. The final year project is a major element of a 4-year curriculum within any engineering discipline. Such a project gives the student an opportunity to use and implement methods, techniques and tools that he or she stu...

Purpose The purpose of this paper is to highlight the need of a methodological training framework for project management office personnel. Design/methodology/approach Working closely with hi tech corporations whose main line of business is based on projects, the paper presents an integrative training approach supported by managerial commitment to...

A project control system aims to minimize the gap between project planning and project execution in order to achieve project aims, i.e., cost, time, and content. This paper reviews the current literature on project control systems. The first part provides an overview of the nature and importance of project control. The second part deals with curren...

Data envelope analysis (DEA) is currently applied to ongoing organizations such as hospitals, police stations, schools, etc. This paper investigates the possibility of using the DEA approach for evaluating the performances of projects in a multi-project environment, where each project is usually a one-time non-repeated event. Projects are evaluated...

Project control systems often fail to support management in achieving their global project goals. This paper propose a MPCS (Multidimensional Project Control System) as a quantitative approach for quantifying deviations from the planning phase to the execution phase with respect to the global project control specification (GPCS). The project curren...