Ranjit Singh

Indian Institute of Information Technology Allahabad | iiita · Department of Management Studies

Introduction This study aims to identify the negative customer experiences reflected in complaints against diagnostic centers using data mining tools. Methods Analyzing customer complaints from a consumer complaints website, the Apriori algorithm was employed to uncover frequent patterns and identify key areas of concern. The frequency and distrib...

Introduction A deeper comprehension of accountability is beneficial for identifying and fostering tactics to boost accountability and raise the standard of healthcare. The main objective of the present paper is to measure the level of customers’ perception of accountability of healthcare diagnostic service providers and to identify the factors that...

Introduction A deeper comprehension of accountability is beneficial for identifying and fostering tactics to boost accountability and raise the standard of healthcare. The main objective of the present paper is to measure the level of customers’ perception of accountability of healthcare diagnostic service providers and to identify the factors that...

This paper aims to find out bank employees' awareness level towards mutual funds and their impact on investment in the mutual fund. The study was conducted using a simple random sampling design of 262 employees working in different banks in Tripura, India. The size of the population was 815 employees. The data was collected using a structured quest...

Background Consumer experience is crucial in the healthcare industry as customers need intensive care and attention. The digital review texts posted by the patients and their relatives can be a great tool to understand how the customers in the healthcare industry opine about different aspects of the services, facilities, and treatment provided in t...

This study attempts to examine the digital service adaptability of Indian life insurers based on various parameters. Data were collected with 10 insurance managers from different organizations. To understand the current scenario, a Google search was performed using certain keywords. Expert opinion was taken for the research through online mode to k...

The main aim of this study is to assess the relative weight of determinants of investment in Index schemes of mutual funds. The target population for the study came out to be 880. Using a simple random sampling method, the sample size was determined to be 268. Of these, 262 bank employees responded to the questionnaire, and the rest 6 were reluctan...

This review synthesizes the prior literature on digital financial transactions (DFTs), identifies the factors that influence the adoption of DFTs, and sheds light on the research gaps in this area. This review focuses on the empirical studies published from 2009 to 2020. We identify fifteen factors that motivate the adoption of DFTs as well as five...

The growing use of smartphones is boosting the demand for such digital services in the financial space. The digital financial transaction is gaining popularity all over the globe; however, there are numerous challenges as well at the global level, especially for a person not familiar with changing technology. Therefore, the purpose of the study is...

Systematic literature review (SLR) Future research agenda PRISMA A B S T R A C T This review synthesizes the prior literature on digital financial transactions (DFTs), identifies the factors that influence the adoption of DFTs, and sheds light on the research gaps in this area. This review focuses on the empirical studies published from 2009 to 202...

The purpose of this paper is to systematically review the literature published on the various aspects of service quality in the healthcare industry. The study is based on secondary information collected through the systematic review of 144 identified literature. It is found that there are 25 factors affecting the perception of customers towards the...

Purpose: This paper attempts to find out the factors affecting customers' experience in diagnostic centres and to measure the level of overall customers' experience with various health diagnostic centres to identify the major areas of concern for the service providers. Design/methodology/approach: The nature of the research is descriptive. The data...

Mutual funds offer variety of schemes according to the need of individuals. Behavioral bias is influencing preference of mutual fund schemes. In the present paper, comparative study between the investment preference of bank employees in Tripura for investment in mutual fund sponsored by the bank where they are working and other mutual funds, is a...

The study intends to identify the factors that affect the risk perception of investors towards equity shares and further identifies the association between the identified factors. The study aims to conduct a thorough analysis of the factors affecting risk perception along with measurement of their influence on risk perception in respect of equity s...

This study attempts to investigate, using the GAP model, the satisfaction level of customers towards the bancassurance channel of buying life insurance policies. The study was based on the primary data collected using structured questionnaire from the customers buying life insurance policies of SBI Life Insurance Company Limited through different...

The purpose of this paper is to systematically review the literature published on various aspects of risk perception about equity investment. It also aims to raise specific questions for future research. A comprehensive and systematic literature review is done to get the insights of the available literature with an objective to identify the determi...

This case illustrates the entrepreneurial adaptation by two first-generation young entrepreneurs from underprivileged family background who learned from their business experiences to come up with a strategy to survive and thrive. What makes the case study unique is that their business survival strategy was built on collaboration and not a competiti...

The purpose of this paper is to identify and rank the significant factors that influence customer experience in bancassurance. The paper also aims to develop future research agenda in this area. The study is based on secondary information collected primarily through the review of existing literature. It is found that pleasant and welcoming branch e...

The study presents a review of literature on digital payments trends and its adoption throughout the globe, with a special emphasis on the Indian scenario. The paper discusses various aspects related to the digital financial transactions such as: advantages, disadvantages, factors, impact and users' perception associated with it. The digital paymen...

Purpose: The purpose of the study is to assess the customers’ perception regarding empathy exhibited by the bancassurance channel and factors affecting it. Design/Methodology/Approach: Using random sampling, the data was collected from customers of several branches of State bank of India in Guwahati city of Assam, who have availed life insurance se...

The study aims at identifying the factors influencing the seasonality effect in the stock market and further identifying the relationship between the influencing factors. The study aims at conducting a complete analysis of the influencing factors along with measuring their impact on seasonality using Social Network Analysis (SNA). The factors affec...

The study aims at identifying the factors influencing the disposition effect acting on equity investors and further identifying the relationship between the influencing factors. The study aims at conducting a complete analysis of the influencing factors along with measuring their impact on disposition effect using Social Network Analysis (SNA).The...

The study is an attempt to identify the presence of randomness in the socially responsible indices (SRI) of the stock markets of developing countries. Five developing economies are considered for the test of randomness on daily, weekly, monthly, quarterly and semiannual return of socially responsible indices and their benchmark indices. Shapiro-Wil...

TQM is an important management philosophy and is well researched tool for bringing culture of customer focus, employee participation, continuous improvement, waste elimination and manufacturing excellence. Its implementation needs management commitment, patience and continued effort in all the segments of enterprise, till results are visible. Time...

Risk perception is an idiosyncratic process of interpretation. It is a highly personal process of making a decision based on an individual’s frame of reference that has evolved over time. The purpose of this paper is to find out the risk perception level of equity investors and to identify the factors influencing their risk perception. The study wa...

Turnaround of sick industrial units is always a complex issue and there is no tailor-made solution for this. Strategies need to be carefully examined for each case, as the reason of sickness are more than one, and need treatment at different level. Management of organization plays important role in success of industrial venture. A committed managem...

Impact of Social Media on Organizational Behaviour of Educational Institutions

Purpose The purpose of this paper is to systematically review the literature published on various aspects of awareness about equity investment. The paper highlights the major issues and aspects in respect of equity investment awareness. It also aims to raise specific questions for future research. Design/methodology/approach The study is based o...

The risk perception concept of investors means the way in which investors view the risk of financial assets, based on their concerns and experience. The risk perception of investors is influenced by different factors. The objective of the present study is to find out the impact of demographic and socio economic variables on risk perception of inves...

It is regarding Industrial Relations and solving Industrial Conflicts with Local Residents.

The study attempts to investigate the customers’ perception towards bancassurance channel. Customers’ perception towards bancassurance is studied by considering six attributes, namely, compliance, tangible infrastructure, reliability, responsiveness, assurance, and empathy. The study is based on primary data collected using structured questionnaire...

Bancassurance is a new concept where bank and insurance company collaborate to sell insurance through bank’s distribution networks. After liberalization, the financial industry has used this growth strategy to best utilize their same channels to sell multiple financial products. In India, a number of banks have joined hands with insurance companies...

Transaction cost, defined as implementation shortfall that is originally proposed by Perold (1988), is an important element in portfolio performance measurement. There are several factors visible or fixed (such as commission and taxes) and variable (that are invisible or indirectly affect cost of investing) that affect implementation shortfall. If...

This paper presents the results of tests on the weak form of Efficient Market Hypothesis applied to carbon efficient stock market indices of India, the United States of America (USA), Japan, and Brazil and their corresponding market indices which are used as their benchmark indices. In this study, Kolmogrov-Smirnov and Shapiro-Wilk tests are used...

This study tries to identify the dominant teams of the first five seasons of IPL using Markowitz model of portfolio management. An average composite performance score (ACPS) is developed based on two prime skills of the game (i.e. batting and bowling) that can be used to quantify the performance of a cricket team. The value of ACPS is considered as...

The objective of the present paper is to find out if the present state of a bank customer (primary j secondary) influences his/her future state and in distant future assuming that the facilities of a bank branch remaining constant. The study also investigates if the cohort of customers considered for the study is homogenous in nature. Customers are...

The objective of the present study is to identify similarity and dissimilarity in the perception of the taxpayers regarding the returns and assessment aspects under VAT in Assam and to locate the issues of similarity and differences in the perception. The study is based on the primary data collected from the taxpayers of Tinsukia town of Assam by t...

Initial Public Offer is a mechanism to raise capital from the public. In the recent years there are number of Initial Public Offers [IPO] in India. The present study tries to find out the risk perception of the investors in respect of IPO investment and the degree of influence of the elements of marketing mix on the overall level of risk perception...

It is established from the several economic theories that savings and investment are the two determinants of the overall economic welfare of the people. One of the avenues of investment is the equity shares. It is capable of providing the return highest of all the avenues of investment. But investment in equity shares is not risk free. There is a n...

The potential of Cultural Tourism in the India by way of showcasing the rich tribal cultures and the associated economic benefits are beyond debate. The question is of making it sustainable by involving the local tribal communities in this task through the process of capacity building and related community innovations. If this can be realized, we w...

Prior to liberalization of economy India could not feel the taste of operating business globally as of today. Today, many Indian companies are now known for its global operations, competitiveness, and for their global concerns. But, these are not equally applicable to all MNCs. Hence, the question arises; do all MNCs play similarly to have their gl...

We come across the statement elsewhere that ‘recession is about the creative Human Resources Management’. The HRM Function is asked to bring new ideas, to change the HRM processes and to develop or change the procedures. And this effort has to be cheap or it has to cut the costs of the organization. The HRM Innovation is easy in times of the busine...

The objective of the present study is to find out the impact of demographic variables on the equity share investment decisions of the employees. The study is done on the employees of Oil India Limited [OIL]. It is found that out of the four demographic variables namely age, gender, qualification and designation considered for the study only age is...

Prior to liberalization of economy India could not feel the taste of operating business globally as of today. Today, many Indian companies are now known for its global operations, competitiveness, and for their global concerns. But, these are not equally applicable to all MNCs. Hence, the question arises; do all MNCs play similarly to have their gl...

A Special Economic Zone (SEZ) is a geographical region that has economic laws that are more liberal than a country's typical economic laws. With a view to overcome the shortcomings experienced on account of the multiplicity of controls and clearances; absence of world-class infrastructure, and an unstable fiscal regime and with a view to attract la...

In the recent past the significant proportion of the investment of the urban investor is being attracted by the mutual funds. This has led to the saturation of the market in the urban areas. In order to increase their investor base, the mutual fund companies are exploring the opportunities in the small towns and sub-urban areas. But marketing the m...