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ITS 2011

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proceedings contain the papers of the IADIS International Conference on Internet Technologies & Society (ITS 2011), which has been organised by the International Association for Development of the Information Society and co-organised by East China Normal University, Shanghai, China, 8 - 10 December 2011. The IADIS Internet Technologies & Society 2011 conference (ITS 2011) aims to address the main issues of concern within WWW/Internet as well as to assess the influence of Internet in the Information Society. Broad areas of interest are Internet Technologies, Information Management, e-Society and Digital Divide, e-Business / e-Commerce, e-Learning, New Media and e-Society, Digital Services in e-Society, e-Government / e-Governance and e-Health. These broad areas are divided into more detailed areas (see below). However innovative contributes that do not fit into these areas will also be considered since they might be of benefit to conference attendees.  Internet Technologies: Electronic Data Interchange (EDI), Intelligent Agents, Intelligent Systems, IS Security Issues, Mobile Applications, Multimedia Applications, e-Payment Systems, Protocols and Standards, Semantic Web and XML, Services, Architectures and Web Development, Software Requirements and Web Architectures, Storage Issues, Strategies and Tendencies, System Architectures, Telework Technologies, Ubiquitous Computing, Virtual Reality, Web 2.0 technologies, Social Networking and Marketing and Wireless Communications.  Information Management: Computer-Mediated Communication, Content Development, Cyber law and Intellectual Property, Data Mining, e-Publishing and Digital Libraries, Human Computer Interaction and Usability, Information Search and Retrieval, Knowledge Management, Policy Issues, Privacy Issues, Social and Organizational Aspects, Virtual Communities, Internet and Disability, Internet and Aging Population, e-Society and Digital Divide, Social Integration, Social Bookmarking, Social Software, e-Democracy and Social Integration.  e-Business / e-Commerce: Business Ontologies and Models, Digital Goods and Services, e-Business Models, e-Commerce Application Fields, e-Commerce Economics, e-Commerce Services, Electronic Service Delivery, e-Marketing, Languages for Describing Goods and Services, Online Auctions and Technologies, Virtual Organisations and Teleworking. xii  e-Learning: Collaborative Learning, e-Mobile Learning , Curriculum Content Design & Development, Delivery Systems and Environments, Educational Systems Design, e-Citizenship and Inclusion, e-Learning Organisational Issues, Evaluation and Assessment, Political and Social Aspects, Virtual Learning Environments and Issues and Web-based Learning Communities.  New Media and e-Society: Digitization, heterogeneity and convergence, Interactivity and virtuality, Citizenship, regulation and heterarchy, Innovation, identity and the global village syndrome, Internet Cultures and new interpretations of “Space” and Polity and the Digitally Suppressed.  Digital Services in e-Society: Service Broadcasting, Political Reporting, Development of Digital Services, Freedom of Expression, e-Journalism and Open Access.  e-Government /e-Governance: Accessibility, Democracy and the Citizen, Digital Economies, Digital Regions, e-Administration, e-Government Management, e- Procurement, e-Supply Chain, Global Trends, National and International Economies and Social Inclusion.  e-Health: Data Security Issues, e-Health Policy and Practice, e-Healthcare Strategies and Provision, Legal Issues, Medical Research Ethics and Patient Privacy and Confidentiality. The IADIS Internet Technologies & Society 2011 conference (ITS 2011) received 149 submissions from more than 29 countries. Each submission was reviewed in a double-blind review process by an average of four independent reviewers to ensure quality and maintain high standards. Out of the papers submitted, 25 got blind referee ratings that published them as full papers, which means that the acceptance rate was below 17%. Some other submissions were published as short papers, reflection papers, doctoral papers and posters/demonstrations. Best papers will be selected for publishing as extended versions in the IADIS International Journal on WWW/Internet (IJWI) and in other selected publications. In addition to the presentation of full papers, short papers, reflection papers and poster/demonstrations, the conference also includes three keynote presentations from internationally distinguished researchers. We would therefore like to express our gratitude to George Siemens, Technology Enhanced Knowledge Research Institute, Athabasca University, Canada and Prof. Gao Hong Qing, Dean of Network Center of He Nan Normal University, China. Also special thanks to the opening speaker, Prof. Ren You Qun, Vice President East China Normal University, China. In addition, Internet Technologies & Society 2011 features a tutorial by Professor Professor Paul Nieuwenhuysen, Vrije Universiteit Brussel, Belgium. xiii A successful conference requires the effort of many individuals. We would like to thank the members of the Program Committee for their hard work in reviewing and selecting the papers that appear in this book. We are especially grateful to the authors who submitted their papers to this conference and to the presenters who provided the substance of the meeting. We wish to thank all members of our organizing committee. Last but not least, we hope that participants enjoyed Shanghai and their time with colleagues from all over the world, we hope that you can join us in our next edition of the IADIS International Conference on Internet Technologies & Society that will be held in Perth, Australia, in 2012. Piet Kommers, University of Twente, The Netherlands Ji-ping Zhang, East China Normal University, Shanghai, China Tomayess Issa, Curtin University, Perth, Australia Pedro Isaías, Universidade Aberta (Portuguese Open University), Portugal Conference and Program Co-Chairs Shanghai, China 8 December 2011
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