Hasan Evrim Arici

EU Business School Munich

Previous studies have yielded inconsistent results about the impact of CEO duality on corporate performance in the hospitality and tourism (H&T) industry. To further delve into this relationship, we investigate the causal relationship between CEO duality and environmental, social and governance (ESG) performance under various board characteristics...

Purpose Informed by trait and self-determination theories, the present study aims to extend the knowledge regarding the link between customer satisfaction (CS) and its antecedents, including job autonomy (JA), conscientiousness, customer uncertainty (CU) and extra-role customer service (E-RCS) in the hospitality industry. Design/methodology/approa...

Purpose The interconnected challenges of climate change and social inclusivity have placed unprecedented pressure on businesses to adopt responsible practices. While previous research has explored the individual impacts of environmental, social, and governance (ESG) performance and diversity initiatives, there remains a dearth of comprehensive inve...

The aim of this study is multifaceted. First, we focus on providing a comprehensive overview of research on authentic leadership (AL), which has attracted substantial research interest in the last few years. Second, we outline the theoretical and nomological network of AL, highlighting antecedents, outcomes, moderators, and mediators. Third, we off...

ChatGPT is a generative artificial intelligence technology. It is a technology that is becoming more widely used. This research aimed to identify the determinants of the usage of ChatGPT in the tourism and hospitality industry. For this purpose, a systematic literature review was conducted, and six determinants of ChatGPT usage were identified. The...

While the importance of robust corporate governance in hospitality and tourism (H&T) enterprises is widely acknowledged among scholars in the fields of H&T and general management, existing literature reveals several gaps, inconclusive findings, and disparate conclusions. In addressing these gaps and advancing scientific understanding, this study de...

Entrepreneurship is often about the individual drive for innovation and the exploitation of opportunities; however, in an increasingly connected world, entrepreneurial ecosystems have gained considerable research interest. In many developed countries, entrepreneurial ecosystems emerge from organic collaborations between businesses and investors, wi...

Environmental innovation (EI) is fundamental to sustainable development goal (SDG) number 9. Indirectly, it contributes to the achievement of SDG 7 by laying the groundwork for producing renewable energy. Firms involve environmental, social, and governance (ESG) and diversity practices to achieve sustainable success. ESG and diversity scores on EI...

Purpose This study aims to identify the role of innovation research in formulating the intellectual structure of the hospitality and tourism literature by performing a bibliometric analysis. Design/methodology/approach In total, 6,255 journal articles on innovation were gathered from Scopus and analyzed using co-citation, bibliographic coupling an...

This study examines the effects of destination natural quality, place attachment, and destination psychological ownership on the life satisfaction of individuals having a second home in a tourist destination. Survey data were collected from 304 second homeowners and analyzed using PLS-SEM and Importance Performance Map Analysis (IPMA). PLS-SEM resu...

This study examines the origins, significant subjects, scientific advances, and future advancements in sports tourism research. We run a bibliometric analysis in R with the visualization tool Biblioshiny. The findings revealed four main clusters that have recently been examined in the knowledge domain: (1) sport tourist behaviors, (2) sustainable a...

The tourism and hospitality (T&H) industry can significantly impact the environment by using natural resources and waste generation. Measuring and improving firms’ emission performance in this industry is becoming increasingly important. However, the prediction of financial indicators and governance scores on firms’ emission performance is still po...

Purpose The purpose of this research is to provide a critical review of the intellectual capital (IC) research in hospitality and tourism (HT) literature. Design/methodology/approach This study uses 141 research papers published on IC in HT between 2003 and 2021 to offer the findings of a systematic review of publications that cover the issue of I...

Despite a growing stream of research addressing hospitableness in destinations and hospitality settings, very little is known about the role of hospitableness in fostering favorable social outcomes for vulnerable individuals such as refugees. This omission is intriguing given the heated debate on how local communities in refugee hosting countries c...

Drawing upon the conservation of resources (COR) theory, this study contextually examines the relationship between workplace incivility and employees' psychological well-being, and the moderating effect of religiosity on this relationship. Following a quantitative approach, data were collected from 199 employees from different service industries in...

Growing scientific attention to technology has led to new guidelines for comprehending consumers’ experiences with the technology. Understanding the relationship between technology and consumers is crucial for advancing thought as well as practice in this subject. This study aims to look at the origins, significant subjects, scientific advances, an...

The role of hospitableness in hedonic service settings has been subject to considerable theoretical and empirical investigation; however, its role in utilitarian service settings (e.g., hospitals) has received notably scant attention. Drawing on the stimulus-organism-response (S-O-R) model, this study proposes and tests a conceptual model linking h...

The role of hospitableness in hedonic service settings has been subject to considerable theoretical and empirical investigation; however, its role in utilitarian service settings (e.g., hospitals) has received notably scant attention. Drawing on the stimulus-organism-response (S-OR) model, this study proposes and tests a conceptual model linking ho...

This paper presents a bibliometric analysis of job embeddedness research in hospitality and tourism literature. Thus, it clarifies the fundamental research themes and phenomena, theoretical underpinning, and the most current research stream. Sixty-four documents on job embeddedness were obtained and tested by utilizing bibliometric analysis via VOS...

Bibliometric scholars have primarily evaluated massive data without refining any potential typing and/or spelling errors, resulting in two constraints: misinterpretation of findings and misleading future research in the knowledge domain. Thus, this study aims to introduce the data curation approach in order to reduce these restrictions. Utilizing a...

Purpose This study aims to examine how perceived overqualification (POQ) influences employee knowledge hiding (KH) behaviors. This study further investigates the mediating effect of relative deprivation (RD) and the moderating effect of ego depletion (ED), jointly leading to moderated-mediation analysis. Design/methodology/approach Having used a t...

In response to the increased interest in artificial intelligence (AI) and service robotics within tourism and hospitality (T&H) research, the current study examined 123 articles thematically to determine how AI is defined and which themes are most associated with the phenomena. Several journal articles on AI were extracted and analyzed using biblio...

Noting the growing literature on relational bibliometrics and prevailing methodological challenges in hospitality and tourism research – inadequate bibliometric-focused structure and methodological transparency – this study contributes to knowledge about applicable analytical procedures. The authors uncover methodological issues by content analyzin...

This study provides a bibliometric review of emotion-focused research in the service discipline by examining the main research themes and concepts, conceptual foundations, and the most recent research fields. Six-hundred forty-seven documents on emotions were extracted and examined by performing co-citation and bibliographic coupling analyses as we...

Purpose This study aims to explore past and present service research and to provide a future research agenda for service researchers by presenting a big picture of the intellectual connections and emerging topics in the discipline. Design/methodology/approach This study is an empirical analysis of citations and cocitations on a sample of 5,837 art...

Appendix A. The most cited 100 articles in the service research

This study explores components of hospital mission statements by combining text mining techniques and network analysis. By considering 153 public and private hospitals with a published mission statement in English, it evaluates influential words and identified clusters and components in hospital mission statements, determined (in)connections among...

This chapter seeks to discuss and provide a conceptual framework that explains the interface of sustainability and technology from the standpoint of transformative learning theory. Broadly speaking, the current chapter highlights the indispensable role of technology in sustainable development. Although many academic studies in extant literature hav...

Consumers can share User Generated Content on social media sites like TripAdvisor, which allows customers to track their contentment and displeasure. These activities are an important form of electronic word-of-mouth that might affect other customers' purchasing decisions. Hence, utilizing User Generated Content from an online platform, this study...

This study presents a framework and viewpoint on the intellectual structure and evolution of customer experience research in the service literature. Using the Scopus database, journal articles on customer experience have been extracted and examined to unearth the source knowledge and main themes via a two-step approach of bibliometric (citation and...

Hospitality and tourism (H&T) researchers employ structural equation modeling (SEM) and other multivariate techniques to test their models with survey data. These approaches assess relationships among constructs and model fit, but they do not highlight the most influential survey items or links among them. Other challenges include method-specific r...

This study examined customers' green reviews on TripAdvisor and identified environmentally friendly themes and concepts. The differences among the 10 countries in terms of the volume of green reviews and customers' green satisfaction ratings were also analysed. Using Leximancer analysis and multivariate analysis of a big dataset, we adopted a mixed...

Purpose Drawing on chaos theory as an overarching approach, as well as guidelines from effectuation and transformative learning theories, this study aims to evaluate the changing marketing channels in the hospitality industry in the wake of the COVID-19 pandemic. It also aims to develop a conceptual framework that demonstrates the transformation of...

This study documents the intellectual structure and progress of hospitality leadership research over the past sixty years by presenting a perspective and conspectus. The authors use text mining analysis to explore topic highlights and how they have shifted over time. Leadership development has been the predominant feature followed by contemporary l...

Conceptual and empirical progress have failed to keep up with growing industry interest in leadership, green innovation, and green creativity in the service industries. The purpose of this study is to address this gap by reviewing the literature on the relationship between leadership and green innovation/creativity. A total of 65 studies indexed in...

This study investigated the effect of abusive supervision on employee organizational identification by analyzing the mediating effect of psychological contract violation. In addition, it explored the moderating role of favoritism in the direct association of abusive supervision and organizational identification and the indirect effect through psych...

Purpose This multilevel study investigates the effect of employees' perception of nepotism on tolerance to workplace incivility through the mediating role of psychological contract violation and the moderating role of authentic leadership in organizations. Design/methodology/approach Using time-lagged data from 547 frontline employees working in f...

Purpose The purpose of this paper is to examine the model of seasonal employee leadership (SEL) in a service management process and to create a multi-dimensional scale to gauge this construct. This is because very recent qualitative research by Arasli and Arici (2019), which is the first stage of this scale, recommended a multi-dimensional SEL mode...

This study aims to examine the influence of constructive leadership practices on the service innovative behaviors of hotel employees by a serial mediation system that treats employee psychological safety and employee creativity as mediators. Empirical data were collected from full-time frontline hotel employees in Antalya, Turkey. By using both con...

This study examines the effect of favoritism on job embeddedness and the mediating influence of organizational justice dimensions, underpinned by social identity and social exchange theories. Survey instruments were distributed to non-favoritism beneficiary employees of three- and four-star family-run hotels in North Cyprus. The findings suggest th...

The multilevel investigation examines the impacts of favouritism on non-beneficiaries’ turnover intention by focusing on the mediating role of psychological contract violation and the moderating roles of job insecurity climate and authentic leadership in family firms. Congruent with the theories of relative deprivation, belongingness, and social id...

This paper examines the influence of perceived environmental uncertainty (PEU) on hotel performance (HP) by examining the mediating role of balanced scorecard (BSC) adoption. It also examines the moderating role of organizational structure in the direct relationship between the extent of BSC adoption and HP and the indirect relationship between PEU...

The main purpose of this study is to develop and examine a research model that depicts ways to obtain engaged and embedded seasonal employees in the hospitality industry. The model also tests the mediating role of work engagement in the effect of supervisor support on seasonal employees’ job embeddedness and turnover intention. Data were collected...

This study explores the influence of job crafting (JC) on migrant employees’ and its sensitivities on job embeddedness (JE) with the application of a serial mediation mechanism which takes into consideration the psychological capital and their work engagement as mediators. The data for this study was collected from immigrant employees in the hotel...

Purpose The purpose of this paper is to investigate the moderating role of authentic leadership (AL) on the relationship between seasonal employee’s perception of supervisor support and turnover intention (TI) in the hospitality industry. Design/methodology/approach The data on perceived supervisor support (PSS), AL and TI were gathered from 305 s...

The majority of leadership studies have centered on various leadership approaches, but there is limited research that has focused on seasonal employee leadership (SEL) in the hospitality literature. Hence, there is a need to develop a new leadership model which could help to understand how to retain seasonal employees in the hospitality industry. T...