Fitria Handayani

Fitria Handayani
Airlangga University | UNAIR · Human resourch development

master human resource development program

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2
Publications
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Publications

Publications (2)
The Development of the Smart Personality Model of the Banking Frontliner
Article
  • Oct 2019
Abstrak - Frontliner merupakan salah satu ujung tombak dalam dunia perbankan. Flontliner harus memiliki personality yang smart, sehingga memberikan pelayanan yang baik kepada nasabah. Posisi yang dikategorikan sebagai frontliner adalah customer service dan teller. Penelitian ini bertujuan untuk menganalisis bagaimana pengembangan model smart person...
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Community Service: Self Help Group in Persadia Salatiga
Conference Paper
  • Nov 2014
Background Diabetes Mellitus Survivor got bore in diet, exercise and medication. Boring caused the non-adherence. There are many interventions to solve non-adherence. They are family-support, motivation, stress management. Those are, could be represent in “self help group”. “Self Help Group” is an intervention by empowering peer, family, health wor...
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