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Master Data Management Maturity Evaluation: A Case Study in Educational Institute

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Abstract

To deal with an organization’s essential data as a single coherent system, Master Data Management is essential. It links all the critical data as a unified version of truth known as “Master data”. It is responsible for data sharing, integration, analytics and decision making. The quality of business intelligence, analytics, and AI depends upon Master data management. A maturity model can be used to test the effectiveness of Master Data Management program in an organization. In the present research, a case organization has been considered to assess master data’s maturity level using Spruitz–Pietzka’s maturity model. The considered model consists of 13 focus areas and five key topics. Each focus area consists of packed capabilities used to determine the maturity of master data. The findings showed among 62 applicable capabilities, 44 (70.96%) are applied and 18 (29.03) are absent. Thus, on the basis of applied capabilities, overall maturity level is taken as 1. Hence, an organization can accomplish higher development by implementing missing capabilities.KeywordsMaster data management (MDM)Maturity levelsMaster data management maturity model (MD3M)
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The microfinance sector has a strategic role since they facilitate integration and development of all social classes to sustained economic growth. In this way the actual point is the exponential growth of data, resulting from transactions and operations carried out with these companies on a daily basis, becomes imminent. Appropriate management of this data is therefore necessary because, otherwise, it will result in a competitive disadvantage due to the lack of valuable and quality information for decision-making and process improvement. The Master Data Management (MDM) give a new way in the Data management, reducing the gap between the business perspectives versus the technology perspective In this regard, it is important that the organization have the ability to implement a data management model for Master Data Management. This paper proposes a Master Data management maturity model for microfinance sector, which frames a series of formal requirements and criteria providing an objective diagnosis with the aim of improving processes until entities reach desired maturity levels. This model was implemented based on the information of Peruvian microfinance organizations. Finally, after validation of the proposed model, it was evidenced that it serves as a means for identifying the maturity level to help in the successful of initiative for Master Data management projects
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Purpose Master data management (MDM) aims to improve the value of an organization’s most important data, such as customer data, by bridging the silos between organizational units and information systems. However, incorporating data management practices into an organization is not a simple task. The purpose of this paper is to provide a new understanding of the challenges in establishing and developing the MDM function within an organization. Design/methodology/approach This papers report an ethnographic study within a municipality. The data were collected from two consecutive MDM development projects over the time period of 32 months by observing MDM-related activities and interviewing appropriate actors. Observations, interviews, and impressions were documented to a diary that was later qualitatively analyzed. Various project documentation were also used. Findings In total 15 challenges were identified. Seven of these were not identified earlier in the literature. New challenges included legislation-driven challenges, mutual understanding of master data domains, and the level of granularity for those domains. Eight issues, such as data owner and data definitions, were MDM specific, others being more generic. All of the issues were identified as preconditions or as affecting factors for the others. Three of the issues were identified as pivotal. The issues emphasize strong alignment between the complex concept of MDM and the organization adopting it. Research limitations/implications This research was based on a single qualitative case study, and caution should be exercised with regard to generalizations. The findings increase understanding about the complex organizational phenomena. The study offers public sector and private sector practitioners insights of the organizational issues that establishing a MDM function can encounter. Originality/value The issues discovered in the research shed light on the strong alignment between the complex concept of MDM and the organization. The results of this study assist researchers in their endeavor to understand the organizational aspects of MDM, and to build theoretical models, frameworks, practices, and explanations.
Master data management: its importance and reasons for failed implementations
  • P Lepeniotis