Carol Kelleher

University College Cork | UCC · Department of Management and Marketing

This report presents findings from a three year (2020-23), interdisciplinary, participatory research project entitled CareVisions, based in the Institute for Social Science in the 21st Century (ISS21) at University College Cork, which explored care experiences during and beyond the COVID-19 pandemic to re-imagine future care relations, practices, a...

Purpose The purpose of this systematic literature review was to explore studies that report the experiences of adolescents, their families, and health care professionals of adolescents’ transition to self-management of type 1 diabetes (T1DM). Methods SocINDEX, PsycInfo, APA PsycArticles, and MEDLINE electronic databases were searched. Studies repo...

Transformative Service Research (TSR) highlights the fundamental importance of resource integration for consumer well-being. However, recent research suggests that resource integration can be problematic and imperfect, particularly for vulnerable consumers with complex and ongoing resource requirements. Such vulnerable consumers may face transition...

Ireland has become an international exemplar in the use of citizens’ assemblies to determine policy. Globally, deliberative fora seek to mitigate concerns of a democratic crisis, but they also may address the ‘care crisis’, where politics-as-normal seems unable, or unwilling, to address citizens’ care needs. Drawing on Tronto’s (2013) call for a ca...

CareVisions (2022–2026) is an interdisciplinary researcj project reflecting on care experiences during and beyond the COVID-19 pandemic to re-imagine care relations, practices and policies in Ireland and internationally. Inspired by feminist ethics of care perspectives and Irish traditions of relatedness and living in the community, epitomised in t...

Building on previous actor-to-actor perspectives in service systems, this study mapped the dialectic trajectory of actor role and identity transitions in the context of family caregiving. The study employed the theoretical lens of role and identity transitions and drew on in-depth, qualitative interviews with 22 unpaid family caregivers caring for...

The predominant value discourse among scholars characterizes value cocreation as involving multiple actors at the micro-, meso-, and macrolevels in service systems. This research contributes to the knowledge of the interdependencies among multiple resource-integrating actors and value outcomes by employing a relational perspective on value cocreati...

In response to recent calls for deeper understanding of value co-creation between multiple actors, this article explores co-creation in collective consumption contexts. These are defined as settings within which multiple consumers, and optionally multiple other actors such as service personnel, are co-present (physically and/or virtually) and coord...

The purpose of this chapter is to examine why and how participants co-create value proposals in online community-based idea contests (OCBICs), following an open call by service organisations for participation. More specifically, we explore participant motivations, roles, and behaviours as they co-create service ideas that emerge as value proposals....

The aim of this paper is to analyse the phenomenon of crowdfunding and determine whether it can be considered a service ecosystem, where the context frames innovation through value co-creation. A qualitative, multiple case study approach is used to analyse three platforms and six initiatives in the Spanish arts sector. The findings reveal that crow...

Purpose While extant service-centric research has largely focussed on managerial advantages, few studies have addressed how brand engagement emerges in the broader context of consumer lives. The purpose of this paper is to develop a novel intersubjective hermeneutic framework that bridges the socially constructed as well as the individualised meani...

In this paper, we explore how illness requiring care displaces family assemblages. Specifically, we illustrate how illness as a form of symbolic pollution transforms family relations and capacities necessitating symbolic boundary work to hold family assemblages together, which in turn, shapes both a sense of home and of family.

This study clarifies the marketing discipline's conceptualization of place by presenting a revised perspective and conceptual framework of place, referred to as REPLACE. Drawing from resource exchange theory and attention restoration theory, the framework problematizes the assumption that places are merely physical locales by foregrounding how plac...

The purpose of our study is to analyse individual service culture and value experiences of everyday services. Specifically, we understand service culture as the collective cultural dimension of individual service experiences. We focus on regional service cultures in Northern and Southern Europe and draw on Consumer Culture Theory (CCT) in order to...

This article explores the role of symbols in value cocreation in order to develop a deeper understanding of how actors communicate, interact, and reconcile perspectives as they integrate and exchange resources to create value for themselves and for others. We draw on a service ecosystems approach to value cocreation and propose a conceptual framewo...

Purpose The purpose of this paper is to distinguish experiences from practices and relate this distinction to current developments in value research within service‐dominant (S‐D) logic and the broader service domain. Design/methodology/approach The paper provides a conceptual overview of how experiences and practices have been characterized in the...

This research investigates one of the first e-Government services launched as part of Ireland's Information Society programme, the Irish Land Registry's implementation of their award winning Electronic Access (EAS) project. In-depth enquiries into how public sector organisations manage IT-enabled transformations have remained relatively limited and...

This essay provides an overview of the contemporary academic discourse and challenges regarding the role of values and valuations in service. Situating service within the larger socio-economic networks brings to the fore the plurality of values and the recognition that value creation is (both) a social and market activity. This raises important que...

Within contemporary discourse around service-dominant logic, phenomenologically (experientially) determined value has been placed at the center of value discussion. However, a systematic characterization of value in the experience has not been presented to date. In this article, the authors outline four theoretical propositions that describe what v...

This research investigates one of the first e-Government services launched as part of Ireland's Information Society programme, the Irish Land Registry’s implementation of their award winning Electronic Access (EAS) project. In-depth enquiries into how public sector organisations manage IT-enabled transformations have remained relatively limited and...

Purpose – The purpose of this chapter is to explore the orientations of consumer and company participants who participate in online crowd-sourced communities. Methodology/Approach – Using a netnographic approach, we analysed the Nokia Design by Community (NDbC) crowd-sourced information contest, which was organised by Nokia in order to co-create a...

Traditionally, service marketing literature has explored the information processing and reasoning aspects of customers' value perception processes. In contrast, this paper adopts a phenomenological perspective to analyse the cyclical inter-relationship between customer service experience and customer perceived value and seeks to improve service mar...

This research investigates one of the first e-Government services launched as part of Ireland’s Information Society program, the Irish Land Registry’s implementation of their award winning Electronic Access (EAS) project. In-depth enquiries into how public sector organizations manage IT-enabled transformations have remained relatively limited and t...

This research investigates one of the first e-Government services launched as part of Ireland’s Information Society program, the Irish Land Registry’s implementation of their award winning Electronic Access (EAS) project. In-depth enquiries into how public sector organizations manage IT-enabled transformations have remained relatively limited and t...