Figure 1
The development of HEdPERF: A new instrument of Service Quality in Higher Education sector (Firdaus, A, 2005) "HEdPERF" method was used with SERQUAL, Importance-weighted SERQUAL, SERVPERF, Importanceweighted SERVPERF by Brochado in 2009 for his research of "Identifying performance of five alternative methods in service and quality within Higher Educational context" & his results clearly specify the HEdPERF is the best method which has high ability of determining "Higher Education Service and Quality".
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... There are only a small number of research conducted on students' satisfaction with higher education institutions in the Sri Lankan context. Pathmini et al. (2014), Weerasinghe and Dedunu, (2017), and Weerasinghe and Fernando (2018) conducted studies on student satisfaction with state universities, whereas Premkumar and Sooriyabandara (2017) and Kajenthiran and Karunanithy (2015) conducted research to identify student satisfaction with private higher education institutions. Also, it is noteworthy to point out that there are many past studies conducted specifically on the CASL (Wijewardena and Yapa, 1998;Yapa, 2006;Balachandran, 2007;Ukwatte and Yapa, 2013), condemning the institution's practice of supplying only a limited amount of fully qualified accountants to the market and highlighting the threat to the sustainability of the profession. ...
The purpose of this study is to investigate the issue of why a significant gap exists between the number of students enrolled and the number of students who pass out as professional accountants taking Navarro et al. (2005) model as the theoretical lens. The study adopted a deductive approach, stratified random sampling, and distributed 500 questionnaires. The response rate was 80%. The study found that the course assessment and institutional image, teaching methods, teaching staff, course organisation and infrastructure facilities, and institutional administration, and efficiency significantly impact the student satisfaction. Next tilt argues that the students' satisfaction significantly impacts the students' loyalty. Also, the study extends Navarro et. al.'s model by adding two more constructs viz. commitment as alumni and commitment as a student. The findings have practical implications for Professional Accounting Education Institutions (PAEIs) which seek to retain their students. The students' needs and the students' loyalty are the two tilt of students' satisfaction which lower students' intentions to leave by nurturing their expectations met by the PAEIs.
... Various instruments linked to "Higher educational Student Satisfaction" (Melese, 2017)and the association with multiple variables have been explored in previous studies (Sooriyabandara et al., 2018). The majority of the models differ due to the variables employed in each scenario and terms of methodology. ...
Purpose: The purpose of this study was to investigate the moderating role of the learning performance of the student on the relationship of teacher’s competencies and student satisfaction in higher education institutions of Karachi. Methodology: Three different scales namely SETs, Teaching Competence scale, and learning performance scale were used to measure student satisfaction, teaching competencies, and performance learning of students respectively. A survey method was used to collect firsthand data from tier3 universities of Karachi. Findings: The positive impact of teachers’ competencies on student satisfaction has been observed. The result shows that the learning performance of students is partially moderating the relationship. Conclusion: The study concluded that there is a significant positive impact of teacher’s competencies on student satisfaction. The higher teaching competencies lead to greater student satisfaction. Also Learning performance of students from tier3 universities of Karachi has a significant impact on the relationship between student satisfaction and teacher’s competence.
