Figure 1 - uploaded by Ruzica Jovanovic-Malinovska
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The companies-participants in the research shown in percentages according to the different economic fields
Source publication
The implementation of TQM (Total Quality Management) philosophy requires management of quality processes as well as expenses management. The subject of interest of this paper is the research conducted in Macedonian companies in terms of analysis of their costs of quality. The survey results should help managers to understand the impact of poor qual...