Figure - available from: HMD Praxis der Wirtschaftsinformatik
This content is subject to copyright. Terms and conditions apply.
Screenshots der MQA im Projekt Stadtquartier 2050. a Visualisierte Stromverbrauchsdaten (randomisiert generierte Beispieldaten); b Energietipps
Source publication
Today, two-thirds of global energy demand and 70% of all carbon emissions originate from cities. These figures offer high potential for addressing climate change through targeted measures in urban areas. The construction or renovation of energy-efficient buildings, innovating mobility concepts, sustainable energy supply or concepts for incentivizin...
Citations
... However, their focus tends to be on promoting communal energy conservation, with a target audience consisting mostly of individuals under the age of 50 [14]. ...
In recent years, the emergence of smart cities and other related initiatives has prompted a growing interest in the role of digitalization in the housing sector. Housing cooperatives are increasingly exploring new and innovative concepts of community living and social connectedness within neighborhoods. In the context of the research project “Multi-Generation Smart Community” (mGeSCo) we are investigating and testing digitization in various dimensions using a living lab approach in the “Smart Quarter” Jena-Lobeda, which is currently home to 228 residents. In cooperation with different stakeholders, network partners and residents, interdisciplinary solutions are being developed and explored in the dimensions of work, living, housing and caring. The neighborhood residents can obtain benefits from a diverse range of digital amenities. In order to enhance acceptance and effectiveness while improving the well-being of the community, both analog and digital methods of participation and communication are being integrated. For example, a community platform designed for a neighborhood can improve well-being by fostering community, social support, trust, engagement, and comfort with smart technology in homes. The paper aims to provide insights in the designing process, information on challenges and peculiarities of the neighborhood, as well as to form a preliminary approach for a user-centered design of a neighborhood platform. While the overall conceptualization will involve additional aspects (such as user experience, interface design, communication and content strategy, analytics, and security), the initial step will focus solely on user needs and the associated features and functions of the platform.KeywordsSmart communitySmart community servicesSmart homeSocial cohesionMulti-generationalUser-centered designCommunity participationSustainable urban developmentLiving and aging in place
... It is important to note, however, that these projects rely on adequate technology infrastructure (Keller et al. 2019), such as mobile apps that make it possible not only to connect ever more citizens digitally but to provide and process a growing range of services (Anttiroiko et al. 2014;Staletić et al. 2020). Other examples include smart meters and sensors that facilitate the meticulous tracking of energy consumption in individual households, while advanced algorithms or artificial intelligence can provide greater transparency of energy supply and demand (Bonenberger et al. 2021;Mazur et al. 2019). Yet, even if a district makes full use of such technology, it is insufficient to make life more sustainable. ...
... To date, Green ISs have often used this implementation to address multiple areas that bear relevance to an SSC or SSD, including mobility, pollution, recycling, water, or energy. Since members of the public carry mobile devices on their person most of the time, it is easier to reach them via these devices, and easier for them to provide feedback that way, for instance on issues like energy consumption (Bonenberger et al. 2021). With this in mind, we opted for incremental and iterative development of a Green IS mobile app within the project Stadtquartier 2050, working closely with relevant district stakeholders. ...
Green information systems are often praised for their potential to foster sustainability in citizens’ daily lives and meet their needs. With this focus on citizens, districts that use smart technologies provide a litmus test, the results of which will indicate how to design smart green information systems that better meet the needs and desires of citizens. To date, however, guidelines on how to design such green information systems in urban areas or actively involve citizens in this process are few and far between. In recognition and remedy of this shortage, the study draws on the design science research paradigm to develop seven design principles for citizen-centric green information systems that can be used in sustainable smart districts. These principles are evaluated in 15 semi-structured interviews and a prototype of a mobile district app for a citizen-centric green information system is instantiated. By taking this citizen-centric perspective, the paper fosters the active involvement of humans in the design of sustainable urban environments.
... On this background, cities are a major lever to combat climate change [4]. As cities represent complex wired systems, smart city planners, public administrations, and governance stakeholders often design sustainability initiatives by focusing on urban integral subsystems: Smart and sustainable districts (SSDs) [5][6][7][8][9][10][11]. SSDs are based on advanced technologies and perform "in a forward-looking way in economy, people, governance, mobility, environment, energy […] that ensures benefits for [all], in particular a high quality of life for every citizen" [12]. ...
... To improve the usage, deployment, and acceptance of SSD services and consequently improve consciousness for sustainable living [11,27], it is necessary to structure the needs of citizens [28]. Customer journeys are established tools to analyze and understand customer experiences (CX) [29,30]. ...
... To reconcile the practical and theoretical insights, we secondly applied the framework to one SSD of the publicly funded project Stadtquartier 2050, which goal is to supply the residents of two SSDs in the two German cities Stuttgart and Überlingen, with climate-neutral energy in a socially acceptable way [34]. Thereby, we built upon the four citizen groups identified within Stadtquartier 2050 [33,34] to combine first-hand insights gained from the project [11] with an in-depth understanding of our citizen journey framework. We focused on one specific citizen group and developed a detailed citizen journey with project-related services and TPs using the refined framework at hand. ...
Worldwide, cities grapple with the expectation of putting the brakes on climate change. Before acting, smart districts often serve as a testing bed for strategies towards carbon-neutrality. If effective, scale-up agendas at city-level are formulated. Smart districts are touted for their sustainability lever, as their core rationale is encouraging residents to use 'smart energy technologies' which increase efficiency or integrate renewable energy sources. The primary focus of these districts is on technical implementations of available sustainability services instead of orienting their service-portfolio around citizens. The result is a mismatch of supply and demand of sustainability-inducing services. We take in a customer journey perspective when searching for literature and conducting qualitative interviews. Results reveal a framework for mapping service touchpoints into citizen journeys. The framework is meant to benefit district planners to tailor their service selection to meet their citizens' needs and exploit the district's sustainability potential at the citizen interface.
