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RESULT OF PRELIMINARY SURVEY

RESULT OF PRELIMINARY SURVEY

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TABLE 1 RESULT OF PRELIMINARY SURVEY
TABLE 2 RESULT OF USABILITY TESTING
TABLE 3 RESULT OF PRE-PILOT TESTING
Fig. 4-1. IBM Rational Unified Process, 2003
Fig. 4-3. Web site-Client Main Page
Improving Customer Satisfaction Using Electronic Customer Complaint System
Conference Paper
Full-text available
  • Dec 2008
Complaint can be considered as a report of dissatisfaction upon once service. It is always a challenge to accept and handle massive amount of complaint and to immediately response to it. This would create dissatisfaction towards the customer. At Malaysia Institute of Information Technology, Universiti Kuala Lumpur (MIIT UniKL), preliminary investig...
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Context 1
... preliminary study is done through questionnaire to 40 respondents. Table 1 shows the results of the respondents' overview towards the existing complaint system. Results show that there is a need in improving and enhancing the process of handling complaints in MIIT, UniKL. ...