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IT infrastructure is highly complex and changeable for reacting to business update with market change. Unfortunately, change is not always successful. Managing change effectively and reducing the negative effects of day-to-day operations has become one of the most important tasks in IT service management. Beyond recording all configuration items us...
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... is built on Eclipse Toolkit with Java technology, and implements a container for information capture, data organization, differentia analysis, impact assessment, rule and policy definition, risk alert and the GUI of using knowledge. The architecture of SA is shown in Fig.3. ...
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Citations
... Therefore, the necessity to implement a process that would be essential to manage the whole IT infrastructure information has emerged (Madduri et al., 2007). Many solutions to support this kind of task were proposed in order to make a feasible "platform" that allowed the organization's collaborators to manage the infrastructure information and changes (Yang, 2010), which has led to the emergence in recent years of studies on the process of CM and its feasibility. ...
... This process has a big responsibility not just in managing IT assets and its configurations (Lahtela & Jantti, 2010), but also in providing crucial and accurate information about these "components" to organization operators, such as organization collaborators or even to other service management processes (Baiôco et al., 2009). This conceded information permits an image of the constitution of the IT infrastructure , allowing them to identify any change that might affect the systems or the infrastructure, assuring the collaborators of fundamental information in decisions that may be taken (Yang, 2010). In Table 6, the main concepts associated with CM are shown: Configuration, Configuration Item and CM Database. ...
... Configuration A configuration is frequently referred to as all of the connection of all computer system parts, or a set of items that form a product. (Baiôco et al., 2009;Giese et al., 2010;Johnson et al., 2007;Lahtela & Jantti, 2010;Madduri et al., 2007;Na-Lampang & Vatanawood, 2016;Ward et al., 2007;Yang, 2010) ...
Background and purpose: This research aims to investigate which benefits one may expect using Maturity Models in Configuration Management (CM) domain. CM is a support process that helps organizations have better management of their infrastructure. Its importance, in the Information Technology (IT) domain, has increased in recent years, despite this process not being technologically new, and the fact that many organizations implement this process in a haphazard way, which results in it not producing the benefits that it should produce. With the intention of assessing and improving the organizations’ IT processes practices and capabilities, MMs have been developed and implemented. However, the application of MM in the CM domain is yet to be explored.
Design/Methodology/Approach: Two Systematic Literature Reviews (SLRs) and a Critical Analysis were performed. In sum, 80 scientific articles of the most rated conferences and scientific journals were analyzed and conclusions were drawn.
Results: This research concludes that despite the CM process being badly implemented, using a MM this process could decrease operational costs and increase the quality management of the infrastructure.
Conclusion: However, no MM has been developed so far for the CM process practices. This MM would be a viable support tool for the IT organizations providers since this would help organizations have a mature CM process and better control of their IT infrastructure. Therefore, the existence of a MM for the CM domain would be a welcome advancement that should be developed in the future.
Problema: Uma das dificuldades ao realizar uma auditoria é a descentralização da informação, onde o auditor acaba perdendo muito tempo para coletar as informações necessárias para as auditorias, que são muitas vezes perdidos em sistemas diferentes sem assegurar que eles são consistentes.
Objetivo: Melhorar a atividade de avaliação de auditoria de configuração através da criação de uma ferramenta de apoio para automação.
Método: Em primeiro lugar, foi realizada uma pesquisa bibliográfica para adquirir mais informações sobre o processo de auditoria de configuração. Depois disso, o aplicativo foi projetado, e o protótipo foi desenvolvido. Finalmente, um questionário qualitativo foi submetido para especialistas da engenharia de software para obter os resultados.
Conclusão: Conclui-se que o protótipo tem uma probabilidade elevada para melhorar o processo de auditoria configuração em um ambiente real.
