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Overview service levels in hospitals version 3.0 (Gerber, 2016) 

Overview service levels in hospitals version 3.0 (Gerber, 2016) 

Source publication
Technical Report
Full-text available
Since the introduction of the Diagnosis-Related Group/SwissDRG at the latest, interest in process considerations has risen in Swiss hospitals. The desired outcome is twofold; to achieve greater effectiveness and efficiency and to provide more accurate cost allocations for the generation of uniform benchmarking indicators. The goal was therefore to...

Contexts in source publication

Context 1
... the hospital context, this generic process consideration is not easily transferable. Gerber (2016) therefore has a hospital specific division in  Medical core services• Medical support services  Strategic management services  Strategic support services  Non-medical support services (see Figure 5). This subdivision of core and support services has been taken over for the development of the present process model in terms of the process consideration, with the fifteen non-medical support services (yellow area in Figure 5) being focused for the time being. ...
Context 2
... (2016) therefore has a hospital specific division in  Medical core services• Medical support services  Strategic management services  Strategic support services  Non-medical support services (see Figure 5). This subdivision of core and support services has been taken over for the development of the present process model in terms of the process consideration, with the fifteen non-medical support services (yellow area in Figure 5) being focused for the time being. ...