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This paper proposes that mass collaborative knowledge management (MCKM) and social media networks (SMNs) tend to enhance productivity in small and medium-sized enterprises (SMEs). A case study methodology was employed to highlight the complementary advantages of MCKM related to the use of SMNs in a small business operating in southern Italy. The re...
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One of the main problems in SMEs is low human productivity, which may be attributed to the fact that many companies focus more on production and less on their human talent. That is to say, they do not give priority to the practice of knowledge management within their production chain. Therefore, a production management model is required to integrat...
Citations
... Social media can be traced back to the conceptualizations of Kaplan and Haenlein, who defined it as an ecosystem of web-based applications that expand upon the ideological and technological tenets of Web 2.0 and facilitate the production and dissemination of user-generated content. Since then, several studies have investigated the effects of social media on consumer behavior, particularly in the context of the apparel retail sector (Scuotto et al., 2017). ...
It is essential to conduct research in the field of “The Impact of Social MediaMarketing on Consumer Behavior,” particularly in the fast-paced and com-petitive environment of the Fashion Retail Industry. The conclusions of thisstudy carry significant significance for the fashion industry in this digital era,when a growing proportion of customer contacts take place online. The re-search gives insights into effective techniques for grabbing the engagementand attention of consumers, which enables fashion firms to customize thecontent of their marketing to resonate with their respective target audiences.The research highlights the intertwined nature of consumer decision-makingin relation to involvement on social media platforms, advertising, and theimpact of influential individuals. In the case studies of FashionVibe, Trend-Style, StyleSense, and GlamourLook, the importance of authenticity, plat-form-specific strategies, influencer collaborations, and personalized storytel-ling was highlighted
(PDF) The Impact of Social Media Marketing on Consumer Behavior: A Study of the Fashion Retail Industry. Available from: https://www.researchgate.net/publication/380769940_The_Impact_of_Social_Media_Marketing_on_Consumer_Behavior_A_Study_of_the_Fashion_Retail_Industry [accessed May 22 2024].
... At the same time, the market has experienced countless innovations embodied by various digital tools linked to Artificial Intelligence (AI), Machine Learning or Big Data (Pérez-González et al., 2017), as well as other data-centric applications (Belitski & Rejeb, 2022). All these tools allow SMEs to extract insights about their customers and, based on these, adapt their products and services accordingly (Scuotto et al., 2017). Today, global e-commerce is characterized by the 24/7 timeframe in which logistics and competition are accompanied by strategies focused on innovation (Hutchinson & Quintas, 2008) and application of new technologies (Zeng et al., 2010) such as digital marketing (Saura, 2021). ...
... Additionally, this topic also highlights the challenges faced by SMEs in terms of adapting their business models and strategies to the digital landscape. According to research conducted by Scuotto et al. (2017), SMEs have had to implement new marketing and communication strategies that involve the use of Content courtesy of Springer Nature, terms of use apply. Rights reserved. ...
... Through the integration of these tools into their processes, SMEs can streamline their operations and make betterinformed decisions. Therefore, the adoption of these tools for SMEs can be essential to their survival in today's digital age (Roper & Turner, 2020;Scuotto et al., 2017). ...
The COVID-19 pandemic has caused many entrepreneurs and small and medium enterprises (SMEs) to adapt their business models and business strategies to the consequences caused by the pandemic. In order to identify the main innovations and technologies adopted by SMEs in the pandemic, in the present study, we used a database of 56,941 tweets related to the coronavirus to identify those that contained the hashtag #SMEs. The final sample was analyzed using several data-mining techniques such as sentiment analysis, topic modeling and textual analysis. The theoretical perspectives adopted in the present study were Computer-Aided Text Analysis, User-Generated Content and Natural Language Processing. The results of our analysis helped us to identify 15 topics (7 positive: Free support against Covid-19, Webinars tools, Time Optimizer and efficiency, Business solutions tools, Advisors tools, Software for process support and Back-up tools; 4 negative: Government support, Payment systems, Cybersecurity problems and Customers solutions in Cloud, and and 4 neutral: Social media and e-commerce, Specialized startups software, CRMs and Finance and Big data analysis tools). The results of the present study suggest that SMEs have used a variety of digital tools and strategies to adapt to the changing market conditions brought on by the pandemic, and have been proactive in adopting new technologies to continue to operate and reach customers in a connected era. Future research should be directed towards understanding the long-term effects of these technologies and strategies on entrepreneurial growth and value creation, as well as the sustainability of SMEs in the new era based on data-driven decisions.
... Collaborative systems are considered effective and efficient for reasons related to removing time and location barriers, those systems are enabling for greater number of participants in various divisions, departments, and that will enhance collaboration between all departments for better results (Akkermans and van Helden, 2002;Alshawabkeh et al., 2021;Bordetsky, 2001). According to (Sadiq et al., 2016) the goal of a collaboration software application is to foster innovation by incorporating knowledge management into business processes so employees can share information and solve business problems more efficiently" (Bafoutsou and Mentzas, 2002;Samra and R., 2019;Scuotto et al., 2017). The main idea that we will focus on in this paper is how Collaborative Systems are applied by three leading organizations in UAE; why and how they use it and what are the major problems they face during implementation and how they go over them. ...
Collaborative Systems have played major role developing performances in organizations, increase efficiency in taking right decisions, increase coordination and communication among various departments in the organization, and allow managers to detect errors and deal with them effectively. Collaborative Systems have provided link between organization and stakeholders and allow them to participate in decision making for better implementation and adoption. Collaborative systems have great influence on companies working in governmental sector like DEWA, DU, and Dubai Municipality. Those systems have played major roles in increasing effectiveness, coordination among various departments, allow those companies to provide better services, reducing duplications of processes(save time), saving resources to reduce operating costs, and increase collaboration with private sectors and civil society to achieve what is best for the organization and society as well. In this paper we will focus on the importance of collaborative systems in most successful public organizations in Dubai (DEWA, DU, and Dubai Municipality) by focusing on real situations or cases they face with collaborative systems and how they deal with it in order to develop a clear perspective that will benefit us in our future careers.
... Entretanto é necessário que os empreendimentos do setor hoteleiro tenham uma política de relacionamento baseada na interação diária e com informações relevantes e motivadoras. A médio e longo prazos a persistência da interação aliada ao tempo dedicado e as informações mantidas e capturadas dos usuários são uma ferramenta de consolidação do empreendimento hoteleiro (Scuotto, Del Giudice & Obi Omeihe, 2017). ...
... Os hóspedes tendem a se tornar leais ao meio de hospedagem quando suas necessidades e expectativas são atendidas, quando estão satisfeitos com os serviços prestados e os atendimentos oferecidos. Isso contribui para que eles permaneçam optando pelo mesmo hotel e não por outras alternativas desconhecidas, além de contribuir com a divulgação boca a boca de forma positiva (Reis-Neto, Gonçalves-Filho & Cabral, 2007;Gomes & Mondo, 2016;Scuotto, Del Giudice & Obi Omeihe, 2017). Por essa razão, o marketing de relacionamento constitui um elemento-chave que deve receber atenção por parte dos gestores. ...
O marketing digital trouxe novas possibilidades de interação com os clientes, além de facilitar o processo de venda. Eles passam a ser o foco do marketing das empresas, exigindo novas formas de comunicação. Com o desenvolvimento das ferramentas tecnológicas surgiram as mídias sociais, que aparecem como novas formas de comunicação e relacionamento para a sociedade e para as empresas. Nesse cenário, os meios de hospedagem precisam utilizar o marketing digital para a divulgação e valorização do empreendimento, mantendo o foco nos serviços oferecidos. Dada a importância do uso do marketing digital este estudo teve como objetivo verificar se os canais de distribuição online auxiliam na captação de clientes nos hotéis do município gaúcho do Chuí-Brasil. Seguiu-se um percurso metodológico de caráter descritivo e exploratório, de abordagem quantitativa, sendo os dados coletados através da aplicação de questionário estruturado a sete de 10 empreendimentos hoteleiros, e analisados através de estatística descritiva com auxílio teórico. Os principais resultados sinalizam que não há investimentos e nem exploração do potencial que as mídias sociais oferecem para promoção e divulgação dos empreendimentos, pois a maioria dos empreendimentos hoteleiros visa captar clientes somente através do Google+, Facebook e WhatsApp. Embora os meios de hospedagem do município gaúcho do Chuívisem a captação de clientes por meio das mídias sociais e tenham conhecimento da importância que elas apresentam para a divulgação e promoção dos empreendimentos, não são realizados investimentos na qualificação de pessoas e no setor de comunicação online, o que possibilitaria desenvolver uma gestão de marketing de relacionamento com os clientes.
... Finally, while social media had already become one of the key communication and information dissemination tools for both business and personal purposes before the COVID-19 pandemic (Del Giudice et al., 2014;Scuotto et al., 2017), its use dramatically increased when people were confined to the boundaries of their homes working remotely during lockdowns, and this trend persisted afterwards. As a result, ideas now spread much faster than ever before, making it easier to reach millions of like-minded workers. ...
Purpose
The purpose of this Real Impact Viewpoint Article is to analyze the quiet quitting phenomenon from the human capital management perspective.
Design/methodology/approach
The methods comprise the analysis of 672 TikTok comments, the use of secondary data and literature review.
Findings
Quiet quitting is a mindset in which employees deliberately limit work activities to their job description, meet yet not exceed the preestablished expectations, never volunteer for additional tasks and do all this to merely maintain their current employment status while prioritizing their well-being over organizational goals. Employees quiet quit due to poor extrinsic motivation, burnout and grudges against their managers or organizations. Quiet quitting is a double-edged sword: while it helps workers avoid burnout, engaging in this behavior may jeopardize their professional careers. Though the term is new, the ideas behind quiet quitting are not and go back decades.
Practical implications
Employees engaged in quiet quitting should become more efficient, avoid burnout, prepare for termination or resignation and manage future career difficulties. In response to quiet quitting, human capital managers should invest in knowledge sharing, capture the knowledge of potential quiet quitters, think twice before terminating them, conduct a knowledge audit, focus on high performers, introduce burnout management programs, promote interactional justice between managers and subordinates and fairly compensate for “going above and beyond.” Policymakers should prevent national human capital depletion, promote work-life balance as a national core value, fund employee mental health support and invest in employee efficiency innovation.
Originality/value
This Real Impact Viewpoint Article analyzes quiet quitting from the human capital management perspective.
... Other studies have investigated the organizational and business-process performance of digital entrepreneurial firms. Regarding organizational performance, the most widely used measures are competitiveness, customer satisfaction, profitability, and internationalization (Scuotto et al. 2017;Bala and Feng 2019). ...
This study aims to consolidate the state-ofart of scholarly research published over the past 20 years at the intersection of the innovation and entrepreneurship felds of study. To this aim, we carried out a systematic literature review by analyzing a set of 185 papers in order to fnd what are the relevant topics in the investigated research domain. This activity was performed using MySLR software. Besides a descriptive picture of the scientifc activity, a map of the literature published to date that simultaneously addresses the two themes, is provided. In particular, we characterized the six relevant topics in the investigated research domain: start-ups’ collaboration networks, business-model innovation, digital platforms, digital ventures, the digital entrepreneur’s profle, and digital-innovation ecosystems. Based on these results the article proposes three main research directions for future research: multi-level analysis of Digital Innovation in Entrepreneurial Ventures; interdisciplinary approaches; development of specifc theories for igital Innovation.
... (2021) point out that micro firms make use of knowledge to enhance their potential, which can lead to increased competitiveness and general performance. Finally, Scuotto et al. (2017aScuotto et al. ( , 2017b argue that increasing the quality and magnitude of internal KM mechanisms enhances the possibility to explore and use external knowledge. ...
... Based on a review of the discussions in both studies that regard knowledge hiding as a form of knowledge risk, Scuotto et al.'s (2022) paper nicely fits this theme. Specifically, the (2019), Scuotto et al. (2017aScuotto et al. ( , 2017b, Wang et al. (2021) authors examined whether factors associated with transformational leadership, such as trust, collaboration and employee involvement, could influence a person's tendency to hide knowledge. ...
... Research on knowledge management enablers and barriers. The 19 papers that were assigned to this theme identified KM enablers such as internal collaboration, trust, culture, SME and social networks, transformational leadership, organisational learning, social capital, information technology (IT)/information system (IS), entrepreneurial orientation and governmental support (Gresty, 2013;Gu et al., 2021;Mazzucchelli et al., 2021;Raymond et al., 2016;Thomas et al., 2017;Scuotto et al., 2017aScuotto et al., , 2017b or as Horvat et al. (2016) put it, personal and technical factors (see Table 10). Law and Chan (2017) identified different types of managerial interventions, i.e. initiating intervention, reinforcing intervention and aligning intervention, which seem to be useful to promote KM activities among employees. ...
Purpose - The purpose of this paper is to structure existing research on knowledge management (KM) in small-and medium-sized enterprises (SMEs) to offer a comprehensive overview of research strands and topics in KM in SMEs to determine their evolution over time.
Design/methodology/approach - The paper, which is considered a follow-up literature review, is based on a systematic literature review that covers 180 scientific papers that were published since the review paper by Durst and Edvardsson in 2012 that covered 36 papers.
Findings - The findings of this review and those of the aforementioned review are brought together in the form of an overview that structures research on KM in SMEs based on themes that, in turn, allow the derivation of promising research directions and research questions aimed at structuring future research on KM in SMEs. Originality/value - By combining the findings of this review with the findings from the review published in this journal in 2012, this paper offers, to the best of the authors' knowledge, the most comprehensive literature review on KM in SMEs produced to date.
... Further to ameliorate this, present study found that digital payment adoption accelerates the pace of financial inclusion in MSMEs which is in conformity with results documented by Bongomin and Munene (2021) in their study based on mobile money adoption in MSMEs. The gamut of outcomes linked with digital innovation adoption ranges from cost reduction (Tan et al., 2010),), customer satisfaction (Scuotto et al., 2017), competitiveness (Adeniran & Johnston, 2016), profitability (Bala & Feng, 2019) and internationalization (Pergelova et al., 2019), process (Peon and MartínezFilgueira, 2020), and business model innovation (Bouwman et al., 2018). This holds true under present study wherein usage of digital payment aids better cash and business management saving cost incurred otherwise by businesses to reconcile discrepancies in accounts, potential losses due to frauds and long man hours involve in manual settlement of payment transactions. ...
Massive level of transformation witnessed across Indian financial sector, resulted in ace payment technologies, which when adopted in a strategic manner can be a potential driver towards catalysing the actualization of digital economies and certain Sustainable Development Goals (SDGs). Considering the reach of Micro, Small and Medium Enterprises (MSMEs), they can be used as a pedestal to attain SDGs through integration of digital payment system within their business model. While studies exist that inspect the impact of various financial innovation on economic growth, only a few have focus on its impact on the sustainable advantage of MSMEs. The dearth of empirical studies, therefore, dictates the need of this study, to overcome the shortcomings of existing literature. In this study we use structural equation modelling. The results revealed that adoption of digital payment have a positive a nd significant i nfluence on sustai na bl e a dvanta ge, with information accessibility having moderating impact between this relationship.
... (2021) point out that micro firms make use of knowledge to enhance their potential, which can lead to increased competitiveness and general performance. Finally, Scuotto et al. (2017aScuotto et al. ( , 2017b argue that increasing the quality and magnitude of internal KM mechanisms enhances the possibility to explore and use external knowledge. ...
... Based on a review of the discussions in both studies that regard knowledge hiding as a form of knowledge risk, Scuotto et al.'s (2022) paper nicely fits this theme. Specifically, the (2019), Scuotto et al. (2017aScuotto et al. ( , 2017b, Wang et al. (2021) authors examined whether factors associated with transformational leadership, such as trust, collaboration and employee involvement, could influence a person's tendency to hide knowledge. ...
... Research on knowledge management enablers and barriers. The 19 papers that were assigned to this theme identified KM enablers such as internal collaboration, trust, culture, SME and social networks, transformational leadership, organisational learning, social capital, information technology (IT)/information system (IS), entrepreneurial orientation and governmental support (Gresty, 2013;Gu et al., 2021;Mazzucchelli et al., 2021;Raymond et al., 2016;Thomas et al., 2017;Scuotto et al., 2017aScuotto et al., , 2017b or as Horvat et al. (2016) put it, personal and technical factors (see Table 10). Law and Chan (2017) identified different types of managerial interventions, i.e. initiating intervention, reinforcing intervention and aligning intervention, which seem to be useful to promote KM activities among employees. ...
Purpose - The purpose of this paper is to structure existing research on knowledge management (KM) in small and medium-sized enterprises (SMEs) to offer a comprehensive overview of research strands and topics in KM in SMEs to determine their evolution over time.
Design/methodology/approach - The paper, which is considered a follow-up literature review, is based on a systematic literature review that covers 180 scientific papers that were published since the review paper by Durst and Edvardsson in 2012 that covered 36 articles.
Findings - The findings of this review and those of the aforementioned review are brought together in the form of an overview that structures research on KM in SMEs based on themes that, in turn, allows the derivation of promising research directions and research questions aimed at structuring future research on KM in SMEs.
Originality - By combining the findings of this review with the findings from the review published in this journal in 2012, this paper offers, to the authors’ knowledge, the most comprehensive literature review on KM in SMEs produced to date.
... Based on this, GSs can be considered the most difficult INVs to develop because they need both skills for geographic and activity coordination (Oviatt and McDougall, 1994) and knowledge (Cavusgil and Knight, 2015). Regarding this last point, knowledge is considered to be the fundamental to survive (Wu et al., 2021) and it has always been an important asset for people and therefore for organizations (e.g., Papa et al., 2021;Oliva and Kotabe, 2019), both for large companies (Davies and Warren, 2011) and small-medium sized enterprises -SMEs (e.g., Beijerse, 2000;Fischer et al., 2021;Magni et al., 2021;Scuotto et al., 2017aScuotto et al., , 2017bScuotto et al., , 2020Yew Wong, 2005), and for start-ups (Oe and Mitsuhashi, 2013), also in an international contextmarkets (Fletcher and Harris, 2012). Specifically, knowledge plays a key role in assistant companies' internationalization process (Del Giudice and Della Peruta, 2016) and it plays a key role in currently globalized world because it considerably contributes to create and maintain competitive advantages (Magni et al., 2021). ...
This paper investigates how knowledge management (KM) practices improve the financial performance of global start-ups (GSs). Using a database of 114 global innovative Italian start-ups, this study is based on the principal component analysis – data envelopment analysis (PCA-DEA) method. In particular, a survey was conducted to investigate KM practices and secondary data was used to evaluate financial performance. This research highlights that the adoption of different knowledge management practices (i.e., acquisition, documentation, creation, transfer and application) has a positive impact on the financial performance of global start-ups. The study contributes to the literature on international entrepreneurship, shedding light on the consequences of KM practices for global start-ups' financial performance, and provides guidelines for business owners, enabling them to understand better how knowledge management can facilitate the achievement of high levels of financial efficiency.
