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Generic IT Balanced Scorecard.

Generic IT Balanced Scorecard.

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Fig. 1 Research methodology
Fig. 2 Generic IT Balanced Scorecard.
Fig. 3 IT/IS Agility scorecard perspectives and their cause-and-effect...
Fig. 3 Strategic map for IT/IS Agility scorecard
+3 Evaluation criteria of business contribution perspective
Measuring and improving information systems agility through the balanced scorecard approach
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  • Sep 2021
Facing an environment increasingly complex, uncertain and changing, even in crisis, organizations are driven to be agile in order to survive. Agility, at the core heart of business strategy, represents the ability to grow in a competitive environment of continuous and unpredictable changes with information systems perceived as one of its main enabl...
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... can be applied to IT. This paper suggests that the BSC has the potential to help organizations evaluate their IT/IS Agility, in a holistic manner, through the process of measuring and analyzing induced performance improvement. To apply this approach to the IT Agility, the four perspectives of the generic IT BSC should be changed accordingly. In (Fig. 2), a generic IT BSC is shown [96]. The user orientation perspective represents the user evaluation of IT. The operational excellence perspective represents the IT processes employed to develop and deliver the applications. The future orientation perspective represents the human and technology resources needed by IT to deliver its ...