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Examples of possible relationships between productivity and other value parameters
Source publication
Purpose
This paper aims to investigate how facilities management (FM) and corporate real estate management (CREM) can add value to organisations by contributing to improved productivity of knowledge workers, and to explore interrelationships between productivity, employee satisfaction and other value parameters.
Design/methodology/approach
This is...
Contexts in source publication
Context 1
... for satisfaction and innovation and creativity addresses in the two previous sections, the relationships between productivity and other value parameters have not been investigated much and are consequently less clear. Table 2 presents examples of the potential effect of productivity on 11 other value parameters that were identified by Jensen and van der Vordt (2017), and vice versa, of these value parameters on productivity. Due to the limited evidence, these potential effects should mostly be regarded as propositions or hypotheses of assumed cause-effect relationships. ...Context 2
... may use table 2 and the former findings to start a discussion with FM/CREM staff, HRM and IT managers and representatives of employees and to assess whether their own business could benefit from these insights to implement further improvements. Researchers may use table 2 as a starting point for future research. So far, most studies in this field concerned effects of office environments on labour productivity. ...Similar publications
The Irish Government manages estates that are faced with increased pressure on their greenhouse gas emissions, as well as, poorly managed assets that leave it increasingly difficult for an effective Facilities Management (FM) process to be operated. The FM processes represents the most costly stage in the life-cycle of a building and must now take...
Citations
... Tangibility, the physical attributes of service delivery, significantly affects customer perceptions. Studies indicate that thoughtfully designed branches and professional staff can positively influence customer satisfaction and brand perception [17]. Public sector banks may utilize this knowledge to improve the tangible aspects of their service delivery. ...
In the rapidly evolving banking sector, understanding the relationship between service quality and customer satisfaction, particularly in rural public sector banks, is crucial. This research focuses on selected rural public sector banks in Lucknow District, Uttar Pradesh, India, investigating the dimensions of service quality and their impact on customer satisfaction. The study employs a quantitative research design, utilizing the SERVQUAL model for data collection and statistical analysis. Findings reveal that dimensions such as Tangibility, Reliability, Responsiveness and Empathy significantly influence customer satisfaction, with variations in their effects. The research highlights the importance of enhancing specific service quality factors to improve overall customer satisfaction and provides valuable insights for the rural banking sector. The study's outcomes shall guide targeted efforts in policy formulation, thereby contributing to the sustainable development of rural communities through enhanced public sector banking services.
... Productivity is about maximizing production with minimal effort or expense whilst achieving the desired results. Input or expenditure are necessary production factors such as labor, capital, information, technology, enterprise infrastructure buildings, facilities, services, and natural resources such as energy and raw materials (Jensen & van der Voordt, 2020). Productivity is improved by process management that seeks to benefit all the activities of the company from resource planning to the distribution of the product to the final customer and develops mechanisms to improve the performance of all processes (Fernández-Cabrera & Ramírez-Olascoaga, 2017). ...
Purpose: To identify the technical skills which, linked to digitalization processes, are required to achieve different types of business results. Design/methodology/approach: The Delphi method was applied, through the opinions of a group of Spanish experts, to identify the importance of certain skills for the advancement of digitalization and the implementation of Industry 4.0. Findings: The results show that: 1) skills in Robotics, the Internet of Things, Networks and Artificial Intelligence are necessary to achieve results in the management of company technical areas; 2) commercial management needs skills in Intelligent Systems, Big Data, Cybersecurity, Distributed Technology and Contents; and 3) for the business challenges of sustainable development, the environment and energy efficiency, the most needed skills are in Big Data, Intelligent Systems and Artificial Intelligence.Originality/value: The results are useful, firstly, in providing firms with a training and selection tool for the development of I4.0 and, secondly, in offering training centers criteria for drawing up their training programs.
... Limitations and future research867 The WWFH dataset included perceived produc-868 tivity measurements only, as it is easier to measure 869 productivity through questionnaires than objectively 870 on site.Leaman & Bordass [80] found that perceived 871 productivity scales may not be the same as actual pro-872 ductivity due to a lack of reference. Nevertheless, the 873 use of perceived productivity is commonly accepted 874 as an indicator of individual productivity[81]. For 875 this sample, productivity increased slightly but sig-24748) = 10.403, ...
Background:
During the COVID-19 pandemic, office workers were obliged to work from home (WFH). Alongside known positive aspects of home-based telework, it is associated with reduced health and productivity impacts. Its success depends on employee and environmental characteristics.
Objective:
This paper fills the gap in knowledge on the mediating role of health between personal and environmental factors and employee productivity, when obliged to work from home full-time. It covers health in full (physical, mental, and social) unlike other WFH studies.
Methods:
Two large survey-based datasets (gathered April 27th - November 20th, 2020) were analysed resp. with a path model and descriptive analyses. The data provide experiences on health and productivity of resp. 25,058 and 18,859 Dutch office workers from different public organisations, who were obliged to work from home during the COVID-19 lockdowns.
Results:
In general, the workers in the sample perceived their health to be quite good. Path analysis revealed that gender, age, education, the at-home workspace, the presence of children in the household, and perceived organisational support were significantly related to self-perceived productivity. However, most of these effects were found to be mediated by physical, mental, and/or social health indicators. Possible explanations for health issues from the descriptive analyses were sedentary behaviour, unsuitable furniture, having to be at home, social isolation and changed content and frequency of contact with colleagues.
Conclusion:
Findings imply that specifically engagement and organisational support of teleworkers are most relevant to steer on to ensure productivity while WFH.
... Worldwide, organizations have exchanged traditional cell offices for ABW systems (Roskams and Haynes, 2021). While ABW is increasingly implemented in higher education (Muhonen and Berthelsen, 2021), its effects on staff members have mainly been studied in office environments, with staff members focusing on productivity, satisfaction and collaboration (Kegel, 2018;Jensen and van der Voordt, 2020). Although an increasing focus on collaboration is also evident in higher education, individual work remains a central principle (Berthelsen et al., 2018). ...
Purpose
The purpose of this study is to apply spatial theory to a review of the literature on activity-based working in higher education. Globally, the office concept of activity-based working (ABW) is increasingly implemented in higher education, and scholars contributed to developing empirical explanations of the effects of implementing ABW in higher education. However, the focus on theory building is limited, decreasing the predictability and the understanding of implementing ABW.
Design/methodology/approach
The authors developed a theoretical framework by categorizing the empirical findings of earlier accounts by integrating them with Lefebvre’s spatial theory. They conducted a systematic literature review of 21 studies published between 2008 and 2022 that reported on the phenomenon of ABW among higher-education employees.
Findings
It remains to be seen whether the implementation of the ABW in higher education is successful in terms of pre-defined goals. The studies investigating academic workplace concepts have led to inconsistent findings that lack an underlying framework. As the ABW concept fails to adequately support academics’ work processes, it is recommended that managers and architects consider their subjective perspectives about the use of space and take the time to understand the users’ fundamental values.
Originality/value
The authors integrated the selected studies with Lefebvre’s spatial theory, and this model includes three perspectives that can explain workers' experiences with ABW. This theoretical framework can assist researchers in gaining a deeper understanding of ABW and support practitioners in implementing it in higher education.
... In recent years, the added value of facility management (FM) and corporate real estate management (CREM) has been a heated topic in research and practice. The results of the research show that FM and CREM can enhance productivity by focusing on five core activities, among which workplace management is a particularly important one (Jensen & van der Voordt, 2020). In other words, the responsibility for providing smart and supportive places has mainly fallen on CREM and FREM (Groen et al., 2019). ...
The purpose of this study is to ascertain whether the emergence of
hybrid working and changes in the workplace after the covid-19 pandemic have altered the relationship between office type and employee productivity.
... Worldwide, organizations have exchanged traditional cell offices for ABW systems (Roskams and Haynes, 2021). While ABW is increasingly implemented in higher education (Muhonen and Berthelsen, 2021), its effects on staff members have mainly been studied in office environments, with staff members focusing on productivity, satisfaction and collaboration (Kegel, 2018;Jensen and van der Voordt, 2020). Although an increasing focus on collaboration is also evident in higher education, individual work remains a central principle (Berthelsen et al., 2018). ...
Globally, the activity-based-working (ABW) office concept is increasingly being implemented in higher education. However, an overall theoretical understanding of activity-based working in higher education is lacking. This paper integrates Lefebvre’s spatial theory (1991) and data-driven literature and proposes a theoretical framework for further research to explain and predict effects of ABW. We conducted a systematic literature review of 20 studies published from 2008 until March 2022 that reported on the phenomenon of activity-based working among higher-education employees. Several studies report positive effects, but most report negative effects, sometimes on similar outcomes, such as collaboration. The studies investigating academic workplace concepts have been predominantly data-driven; this has led to an array of inconsistent findings that lack an underlying framework. We integrated the selected studies with Lefebvre’s (1991) spatial theory and proposed a theoretical framework for further research. The model includes three perspectives that can explain workers’ positive and negative experiences with activity-based working. This theoretical framework can assist researchers in gaining a deeper understanding of activity-based working and support practitioners in implementing it in higher education.
... Besides, people have become more aware of the impact of health and well-being on our quality of life and the risk of health complaints, illness orin worst casesburnout (Appel-Meulenbroek et al., 2020). The relationship between physical workplace characteristics and health and wellbeing has been explored by a variety of studies, using reviews of the literature (Forooraghi et al., 2020;Van der Voordt, 2021), surveys (Cordero et al., 2020), case studies (Bauer, 2020) and conducting short-term experiments using mobile devices (Nelson and Holzer, 2017). ...
Purpose
This paper aims to explore the added value of healthy workplaces for employees and organizations, in particular regarding employee satisfaction, labour productivity and facility cost.
Design/methodology/approach
The paper is based on a narrative review of journal papers and other sources covering the fields of building research, corporate real estate management, facilities management, environmental psychology and ergonomics.
Findings
The review supports the assumption of positive impacts of appropriate building characteristics on health, satisfaction and productivity. Correlations between these impacts are still underexposed. Data on cost and economic benefits of healthy workplace characteristics is limited, and mainly regard reduced sickness absence. The discussed papers indicate that investing in healthy work environments is cost-effective.
Originality/value
The findings contribute to a better understanding of the complex relationships between physical characteristics of the environment and health, satisfaction, productivity and costs. These insights can be used to assess work environments on these topics, and to identify appropriate interventions in value-adding management of buildings and facilities.
Purpose
This empirical study aims to explore how actors in specific human resource practices (HRPs) such as line managers (LMs) impact employee productivity measures in the context of financial institutions (FI) banks.
Design/methodology/approach
This cross-country study adopted a qualitative methodology. It employed semi-structured interviews to collect data from purposefully selected 12 business facing directors (BFDs) working in the top 10 banks in Nigeria and the UK. The data collected were analysed with the help of the trans-positional cognition approach (TPCA) phenomenological method.
Findings
The findings of a TPCA analytical process imply that in the UK and Nigeria’s FIs, the BFDs line managers’ human resources practices (LMHRPs) resulted in a highly regulated workplace, knowledge gap, service operations challenges and subjective quantitatively driven key performance indicators, considered service productivity paradoxical elements. Although the practices in the UK and Nigerian FIs had similar labels, their aggregates were underpinned by different contextual issues.
Practical implications
To support LMs in better understanding and managing FIs BFDs productivity measures and outcomes, we propose the Managerial Employee Productivity Operational Definition framework as part of their toolkit. This study will be helpful for banking sectors, their regulators, policymakers, other FIs’ industry stakeholders and future researchers in the field.
Originality/value
Within the context of the UK and Nigeria’s FIs, this study is the first attempt to understand how LMHRPs impact BFDs productivity in this manner. It confirms that LMHRPs result in service productivity paradoxical elements with perceived or lost productivity implications.
Purpose
Corporate real estate management (CREM) is complex due to an increasing number of real estate (RE) added values and the tensions between them. RE managers are faced with trade-offs: to choose a higher performance for one added value at the cost of another. CREM research mainly deals with trade-offs in a hypothetical sense, without looking at the characteristics of the RE portfolio nor the specific context in which trade-offs are made. The purpose of this paper is to further develop the concept of real estate value (REV) optimisation with regard to tensions between decreasing CO 2 emissions and supporting user activities.
Design/methodology/approach
Mixed method study. REV optimisation between user activities and energy efficiency for police stations in the Netherlands built between 2000 and 2020 is analysed. This is complemented by interviews with an RE manager and senior user of police stations and analysis of policy documents.
Findings
The characteristics of the police station portfolio indicate no correlation between user activities and energy efficiency for the case studied. This is complemented by interviews, from which it becomes clear that there was in fact little tension between supporting user activities and energy efficiency. The performances of these two different added values were optimised separately.
Originality/value
This study combines different scales (building and portfolio level) with different types of data: portfolio analysis, document analysis and interviews. This creates a comprehensive image of whether and how the Netherlands police optimised the two RE values.
This book chaper starts with my personal involvement in Facilities Management, and how my interest in user experiences of the built environment evolved from Post-Occupency Evalauations of buildings-in-use to Design for All, Crime Prevention through Environmental Design, Adaptive Reuse, Adding Value through appropriate Corporate Real Estate Management and Facilities Management, and how to incorporate this knowledge in succesful CREM/FM strategies.
The chapter continues with a discussion of simmilarities and dissimilarities between CREM and FM, how to align FM and CREM to organisational objectives, the relationship between FM and CREM alignment and added value, and trends in FM/CREM strategies. The chapter ends with general conclusions and future perspectives.
