Table 1 - uploaded by Juliana Ventura Amaral
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The balance between costs incurred and the service provided to the customer depends on the identification and exploitation of logistics
cost trade-offs. In this sense, the goal of the present study was to identify the extent to which Brazilian logistics professionals understand
and assess cost trade-offs. To this end, a questionnaire based on the t...
Similar publications
The balance between costs incurred and the service provided to the customer depends on the identification and exploitation of logistics cost trade-offs. In this sense, the goal of the present study was to identify the extent to which Brazilian logistics professionals understand and assess cost trade-offs. To this end, a questionnaire based on the t...
Citations
... It is also worth remembering that the relationship between the quality of logistic customer service and the level of logistics costs is the most important trade off in logistics management. (Amaral & Guerreiro 2014). Logistic customer service is a process that creates value for both parties. ...
The aim of this publication was showing the place of returns in logistics customer service and highlighting the need to take care of returns, as a large part of them is caused by the abuse of the returns policy by customers. The research process included the development of research tool such as questionnaire. Surveys of anonymous nature were made by CAWI technique among individual customers from Poland on a sample 327 respondents. The research process carried out as well as the analysis of the obtained results allowed to respond to the research questions. As a result, it can be stated that returns play an important role in customer service management process. Moreover, consumers honestly admit to the abuse of return policies.
The present study aimed to confront the current scenario of collaborative logistics between soy and fertiliser transportation operations in the ports of Santos and Paranaguá, with scenarios characterised by the increased incidence of this practice, thus comparing the economic impacts and CO2 emissions from these operations. The base scenario was defined through the application of a questionnaire to 96 drivers in both ports. Comparing the base scenario with the ideal scenario, in which the entire volume of imported fertiliser would participate in the collaborative logistics, the potential impact regarding transportation costs would be around (BRL) $ 14,696,509.89 at the port of Santos and (BRL) $ 11,806,055.10 in Paranaguá. In the ideal scenario, there was a reduction in CO2 emission in the order of 28.19 kg CO2 per ton transported in the port of Santos, while the reduction obtained in Paranaguá was 14.38 kg CO2 per ton.
The present study aimed to confront the current scenario of collaborative logistics between soy and fertiliser transportation operations in the ports of Santos and Paranaguá, with scenarios characterised by the increased incidence of this practice, thus comparing the economic impacts and CO2 emissions from these operations. The base scenario was defined through the application of a questionnaire to 96 drivers in both ports. Comparing the base scenario with the ideal scenario, in which the entire volume of imported fertiliser would participate in the collaborative logistics, the potential impact regarding transportation costs would be around (BRL) $ 14,696,509.89 at the port of Santos and (BRL) $ 11,806,055.10 in Paranaguá. In the ideal scenario, there was a reduction in CO2 emission in the order of 28.19 kg CO2 per ton transported in the port of Santos, while the reduction obtained in Paranaguá was 14.38 kg CO2 per ton.
Early integration of sustainability considerations into decision making is seen as a key enabler for companies to understand the potential implications of their decisions on the triple bottom line aspects. Lack of the tools to support decisions when trade-off between sustainability aspects occur, however, may lead to uninformed decision-making and undesired outcomes. By consolidating the learnings from empirical work together with literature recommendations, we propose key criteria to be considered when developing decision support tools to manage sustainability-related trade-off situations.
