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Healthcare is a service industry with unique characteristics. In healthcare, customers are the immediate patients followed by their families and quite possibly their friends, as the outcome of the healthcare service potentially affects all their lives. Any error or mistake can be devastating to individuals and groups alike as lives and quality of l...
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... many cases, Lean tools are better than Six Sigma depending on the nature of the problem and opportunities. However, in some cases both methods can be used as common tools to solve organisational problems such as brainstorming, process mapping, standardisation, mistake-proofing, hypothesis testing, and measurement analysis (see Table 2). ...Similar publications
Lean Six Sigma is a powerful methodology that integrates the best of two distinct approaches to business excellence: Lean and Six Sigma. While Six Sigma focuses on the systematic reduction of variation within processes, the Lean approach aims for business growth through waste elimination and the continuous development of people. Given the advent of...
One of the things that generally happens is a growth in production capacity, and under ideal conditions, a corporation must have enough space to accommodate an increase in output. However, what if this occurs during a period of solid output demand and needs that must be optimized quickly? Of course, this is a significant difficulty that requires a...
Design, delivery and improvement processes in healthcare is of great challenge due to increasing pressures on healthcare systems alongside inherent complexities, resulting in limited benefits or unforeseen consequences. A recent Systems Approach framework has aimed at responding to the calls about implementing a more holistic approach. Though being...
Six Sigma is a business reasoning that highlight ongoing change, in light of a factual measure of instability. Lean is a persistent system to enhance execution, concentrating on waste disposal. Agile is methodology for extend administration, which can be utilized to control programming and item improvement utilizing redundant practices. This method...
Organisations grow and flourish because of the capability and
expertise of their human resources (HR). HR is the central focus of an
organisation, as it enhances the organisation’s performance. Six Sigma, Lean,
and Lean Six Sigma (LSS) are process improvement methodologies widely
used by organisations. LSS approach is based on the synergy of Lean a...
Citations
... The public health sector outperforms the private sector in healthcare provision. However, private healthcare can provide better medical services to patients, and has rapidly gained popularity in recent decades [15]. It currently plays a critical role in the sector [16,17]. ...
... It currently plays a critical role in the sector [16,17]. Ahmed [15] suggests that, while the private health sector offers adequate treatment and healthcare facilities, it must ensure that its services comply with global standards. However, according to Ren [18], public hospitals in Malaysia have difficulty arranging appointments between patients and doctors due to a lack of staff and resources. ...
The Lean Six Sigma is one the most effective methods of total quality management to continuously improve the quality performance of the organizations. This approach continuously improves the performance of healthcare organizations by reducing the number of errors towards patient safety. The present study investigates the influence of Lean Six Sigma on patient safety towards the quality improvement of Malaysian hospitals. This study applied a quantitative research approach and a stratified random sampling method to analyze 16 public and private hospitals. It was used a self-administered survey questionnaire to collect data from 364 respondents. This study developed a research model with four hypotheses. All hypotheses were tested using the Partial Least Squares – Structural Equation Modeling (PLS-SEM) method. The research findings indicate that Lean Six Sigma has a strong positive and significant effect on patient safety and quality improvement of the hospitals. The results of the study also indicate that the Lean Six Sigma method indirectly influences the quality improvement of the hospitals through the mediating effect of patient safety. The present research findings provide a guideline for the practitioners of the healthcare organizations to implement the Lean Six Sigma approach to ensure greater patient safety towards the continuous quality improvement of the healthcare services.
... O Six sigma incorpora um conjunto de técnicas de forma estruturada, que se destinam a estabelecer um alto nível de qualidade por meio de uma baixa variabilidade na execução dos processos (18) direcionado prioritariamente à redução de custos e padronização dos processos (19) . As técnicas empregadas nesta pesquisa são apresentadas de forma associada aos dados encontrados na seção de Resultados, que aparecem na sequência. ...
O desenvolvimento de vacinas envolve a necessidade de se controlar todos os eventos adversos, visando monitorar a segurança do produto sob investigação de forma ágil e acurada. Objetivo: Esta pesquisa desenvolve um artefato destinado a reduzir o tempo de relato dos Eventos Adversos em um ensaio clínico para desenvolvimento de vacinas. Metodologia: Utilizou-se o Design Science Research como técnica condutora da investigação, com a finalidade de estabelecer um artefato destinado a encontrar uma solução para o problema apresentado no objetivo. Utilizou-se técnicas do Lean e do Six sigma como ferramentas de melhoria no processo de relato de Eventos Adversos, em um ensaio clínico fase 3 para desenvolvimento de uma vacina. Resultados: Como resultado da pesquisa, o artefato proposto proporcionou uma redução do tempo médio do relato de Evento Adverso de 30 dias para 6 dias, e redução do desvio padrão de 33 dias para 6 dias. Desta forma, o tempo total no processo de relato do Evento Adverso passou a apresentar-se em conformidade com o protocolo do centro de pesquisas, proporcionando agilidade no processo, garantindo maior segurança, e qualidade de informação, aos colaboradores envolvidos. Conclusão: A combinação de ferramentas do Lean e Six sigma associado com ferramentas de controle como a carta controle, o Kanban e aplicação de formulário no padrão de Check List se apresentou como estratégia adequada para a gestão do tempo de relato de Evento Adverso, podendo ser um recurso satisfatório para otimização de processos em pesquisa clínica ou outros na área de saúde.
