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... correctness of a given value. It will also become clear in the following discussion of the public administration literature, that research, though methodologically sound, well argued, and reasonably objective is not value-free. Researchers can hold strong value positions, which are the basis for normative accounts of how public administration should develop. Figure 2 shows the dimensions considered in research conceptualizations of value. Value is an interesting topic in the context of IT management in local government, and the DISIMIT project, because basic values of managers come to affect the decisions they make concerning the prioritisation, funding and execution of e- government projects, and their relationships with project partners. These values are partly to do with individual managers’ experience and beliefs, and partly a reflection of organisational values projected down through the hierarchy by ministers, politicians and senior civil servants, and up through the hierarchy by street level administrators in daily contact with members of the public. In a time of widespread financial uncertainty, for example, an efficiency (cost saving) value strongly promoted by ministers can come into conflict with ideals of public service held by street level administrators, placing local managers in a difficult value conflict, with tough decisions to make. A long-term mismatch between organisational values promoted through e-government projects and a manager’s strongly held personal convictions can cause alienation and stress. Nor is it necessarily the case that values are easily discovered, well-articulated and mutually consistent. They often lie beneath the surface of the managerial discourse, assumed to be held by all, or swept under the table to avoid potential damaging conflict. Where they are ...
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... In developed countries such as the United Kingdom (UK), local authorities began implementing e-Government in the mid-1990s, such that by 1998 more than 300 local government authorities had their websites launched [7]. In Denmark, the Danish local authorities place a strong emphasis on internal organisational efficiency by ensuring that services are integrated and automated to enhance the efficiency and effectiveness of public service delivery [8]. ...
Governments, both central and local authorities, have embraced the concept of e-Governance. This study sought to determine the extent of e-Government implementation by local authorities in Zambia by assessing the availability of websites/web portals, online services, and other e-Government systems in local authorities. The study also sought to establish the possible e-Government implementation challenges in local authorities. A quantitative research design approach and a survey strategy were adopted. In this regard, 35 local authorities out of 116 local authorities were purposively selected to take part in the study. Data was collected using a questionnaire and observation checklist. The findings show that only 5 (14.29 %) of local authorities have websites/web portals that provided mainly basic information, except for the website for the Lusaka city council which provided online services including online payment. Further, it was established that all the councils have Facebook pages where they provide information and engage the public. Furthermore, all the surveyed councils practice e-procurement using the Zambia e-Government Procurement platform for Zambia Public Procurement Authority. The majority (70%) of local authorities reported having several challenges which include inadequate funding, limited ICT infrastructure, and lack of skilled IT, intermittent power supply, and unstable internet connectivity.
... This result supports Castelnovo's (2013) suggestion that research about values in general, and in e-government, in particular, should be studied with the stakeholders in mind. It also confirms Larsson and Grönlund (2016) and Rose and Persson (2012) about possible value conflicts between stakeholders who often have different views about value attainment. ...
... This result supports Castelnovo's (2013) suggestion that research about values in general, and in e-government, in particular, should be studied with the stakeholders in mind. It also confirms Larsson and Grönlund (2016) and Rose and Persson (2012) about possible value conflicts between stakeholders who often have different views about value attainment. ...
Abstract: Involving and meeting stakeholders’ values in a project will result in success of the project. The main objective of this study is to investigate the anticipation-reality gap; and, thereby, to identify the critical success factors for realising the public value of e-government. This study follows an interpretive case study using the empirical case of the IREMBO single-window portal for
e-government in Rwanda. The data analysis utilised thematic analysis and concept-driven coding approaches. The data analysed consists of IT policy documents, project documents, and interviews with policymakers, project managers, public servants, citizens, and intermediaries. Gaps are identified and recommendations are proposed as critical success factors. The findings also revealed that cultivating the installed base of socio-economic and technical capabilities, including but not limited to stakeholder involvement and business process reengineering, will be a promising avenue for realising the public value of e-government in Rwanda.
Keywords: public value; reality gap; least developed countries; LDCs; stakeholder involvement; critical success factors; business process reengineering; BPR; information infrastructure.
... Several studies provides an overall view about the use of new information and communication technologies (ICT) by municipalities to determine whether local governments are using these technologies to increase transparency and e-participation, opening a real corporate dialogue. Studies in United States [32], Finland [33,34], Estonia [35], Denmark [36], The Netherlands [37,38], Spain [8,39] explore the adoption and implementation of e-government initiatives at local level and discuss the main barriers and opportunities occurring in the interaction between municipalities and citizens. However, few studies identify those factors that promote the level of development of e-government initiatives at local level [40,41]. ...
The use of information technologies has been a window of opportunity for local governments to increase initiatives and instruments for citizen participation and interaction with society. The electronic interaction of municipalities with citizens may be different depending on the municipality. The objective of this study is to explore how the dimension of Portuguese municipalities can explain the implementation of participatory processes and channels through e-government initiatives to improve participation and interaction with society. Based on the analysis of the municipal information and interaction indexes, our results show that municipalities are increasingly committed to developing online initiatives for citizen participation in a significant way over the years, with the largest municipalities being the ones that implement the most mechanisms. The influence of population size occurs both for information dissemination and for the implementation of citizen participation mechanisms. This result is consistent with stakeholder theory and political cost theory.
This paper contributes to the literature by offering a characterization of the municipalities and the mechanisms carried out to implement citizen participation and interaction initiatives according to the size of the municipality. It claims that policy makers need to pay attention to the capabilities of e-governments tools to better facilitate the e-participation process and provide the necessary channels to get citizens’ feedback.
... Public sector managers around the globe have increasingly required their new hires to possess information technology skills (Rose and Persson, 2012;Wheeland and Palus, 2010). This study's analysis of graduate program syllabi, required and elective courses, and course descriptions provides insight into the factors considered essential for public administration students in the region. ...
New technologies such as artificial intelligence (AI), the Internet of Things (IoT), and blockchain are changing how the public sector serves constituents. Academic programs in public administration and public policy must adapt their coursework to best serve students in an increasingly technology-based world. This qualitative research analyzed 84 Asian public administration graduate programs to determine the degree to which information technology was taught throughout the region. Our findings indicate that considerable variation existed between the number of information technology classes offered and the types of information discussed in the classes. A majority of public administration programs throughout Asia offered coursework in information technology ; but, core classes and IT-specific specializations in public administration programs were observed at a much lower rate. Discussions of the tactics taken by programs to educate students in information technologies provide actionable suggestions for practitioners , educators, researchers, and administrators alike.
... There are various theories that study the success of IS which include Delone and McLean IS success model, the Capability Approach by Sen, etc. The public value theory has claimed to provide a fruitful lens to study the success of e-government projects with the idea that it would provide measures of success of e-government initiatives (Flak et al., 2015;Rose & Persson, 2012;. ...
... Also, value determines what actions are best to do or what way is best to live or to describe the significance of different actions. Value is the" worth, utility, or importance of an entity" Rose (2012). The singular 'value' should be distinguished from the plural 'values' (Bannister and Connolly, 2014). ...
This thesis is in the field of information systems (IS), more specifically about
IS impact. This thesis uses literature review and interpretive case study methods
to investigate the phenomenon of value creation through e-government.
The research was carried out from 2014 to 2019. Data was collected
through interviews, participant observations, and document review. The
main research question is "How do we create value through e-government in
the context of an LDC?” It embodies the sub-questions: what is the value of
e-government? And how do we attain such value?
This thesis comprises four studies.
The thesis found that value creation of e-government is a process of understanding:
the value that e-government creates; the context in which egovernment
resides because a process involves a context; and strategic actions
to create that value within the context surrounds e-government.
From the findings, this thesis argues that the value of public affairs including
e-government refers to public value. The latter would mean citizens' collective
expectations about public policies and services. Also, the findings reveal research
needs about the public value of e-government in the LDCs in Sub-
Saharan Africa and on methods of measuring and creating the public value
of e-government.
As original contribution, this thesis suggests a framework of six overarching
and overlapping areas of e-government for the public value. The anticipationreality
gaps and their inter-relationships are identified, and five inter-related
critical success factors are suggested. Also, the information infrastructure (II)
framework, particularly, the notion of the cultivation of the installed-base is
suggested as a promising avenue in the management of the public value creation
in general, and in an LDC in particular.
Keywords: E-government, value creation, public value, information
infrastructure, LDCs, installed-base, Rwanda
Jean Damascene Twizeyimana, Örebro University School of Business
Örebro University, SE-701 82 Örebro, Sweden,
damascene.twizeyimana@oru.se
....Here follows the link to the full text ....
http://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-77286
... Table 2 summarizes recurring groupings of values discussed in the e-Government literature. Table 2 Groupings of recurring values in the e-Government value literature, derived from Rose and Persson [47] Value groupings a Honesty, fairness, impartiality, equality before the law, legality, objectivity, professionalism b ...
E-Government strategies, investments, project selection, and implementations are influenced by value positions deeply enshrined in the traditions of public administration, which are in turn reflected in the everyday discourse of public managers. We analyse value traditions in the public administration literature and their adaptation for e-Government and syn-thesise three prominent positions. Administrative efficiency focuses on cost-effectiveness logics highlighted by New Public Management thinking. Service improvement, derived from the tradition of public service, emphasises the provision of better services for citizens. Citizen engagement, with its roots in liberal democracy arguments, promotes responsiveness, consultation, collaboration and participation. A set of foundational values grounded in the deeply rooted bureaucratic tradition is also distinguished. A qualitative survey of Danish local authority managers' value positions shows a heavy bias towards administrative efficiency and an absence of concern for citizen engagement. The implications of this efficiency imperative are discussed.
... This study forms part of a three-year research project investigating IT management in the public sector funded by the Danish Research Council (Rose et al., 2012) involving 14 researchers and 10 local authorities. Because the investigation concerns managers' values (subjective phenomena that are influenced by history and culture and negotiated within a social context), the research adopts an interpretive stance. ...
... As the value theme emerged, we conducted initial literature studies into the public administration and IS literature and prepared an initial sketch of the theoretical lens. The theoretical sketch was compared with the results of the two practice reports, and initial reflections on the framing cycle are published by Rose & Persson (2012). ...
... A feedback workshop was held with representatives from the municipalities in which the emerging theoretical framework was evaluated. An unusually high degree of contextualisation was available: seven action research activities within the municipalities conducted by the project's researcherssome aspects of these are recorded in Rose et al. (2012). Great care was taken to ensure that the primary and secondary data collected converged on similar findings (Jick, 1979), bearing in mind the accumulated array of evidence. ...
Public sector managers take much of the responsibility for selecting, commissioning, implementing and realising benefits from information technology (IT) projects. However, e-Government initiatives often suffer from complexity, vision failure, lack of goal clarity and insufficient commitment. These problems may stem from value traditions that are deeply ingrained in managers' cultural environments but not always in harmony with each other. A first step towards working with value complexity is to understand it; we synthesise a model of value positions for e-Government derived from major traditions in the public administration literature. Four value positions relevant to e-Government together with their IT assumptions are identified; they reflect the ideals of professionalism, efficiency, service and engagement. A qualitative investigation of Danish local authority managers displays both value congruence and value divergence. The interpretive study results in a theoretical model that combines value positions and relationships, and the model's implications for researchers and practitioners in focusing successful e-Government initiatives are outlined.
... Thus, it can be seen as being related to the achievements of objectives, set by government programs, and the delivery of public services to citizens [21]. As pointed out by diverse authors in the literature [2,3,24,25], public value encompasses a wide range of values, focusing on outcomes rather than outputs, thus deeply considering what has meaning for the constituencies, rather than what a government or public-sector decision-makers presume they care about or need [26]. In particular, Benington [25] has contributed to clarifying the different components and goals of public value, arguing that it requires a shift from asking "What does the public most value?" to "What adds value to the public sphere?" ...
Open data initiatives are characterized, in several countries, by a great extension of the number of data sets made available for access by public administrations, constituencies, businesses and other actors, such as journalists, international institutions and academics, to mention a few. However, most of the open data sets rely on selection criteria, based on a technology-driven perspective, rather than a focus on the potential public and social value of data to be published. Several experiences and reports confirm this issue, such as those of the Open Data Census. However, there are also relevant best practices. The goal of this paper is to investigate the different dimensions of a framework suitable to support public administrations, as well as constituencies, in assessing and benchmarking the social value of open data initiatives. The framework is tested on three initiatives, referring to three different countries, Italy, the United Kingdom and Tunisia. The countries have been selected to provide a focus on European and Mediterranean countries, considering also the difference in legal frameworks (civic law vs. common law countries).
... Hence, these observable direct and indirect benefits of GEA should contribute to the creation of public values. Public values are a " good, service or outcome which supports, meets or conforms with one or more of an individual or group's values "[38]are an " important (but often taken for granted) motivation for strategy and implementation of eGovernment projects "[39]. Rose and Persson[39]define three primary values, administrative efficiency, services improvement and citizens engagements which are shown on the right side inFigure 2. Administrative efficiency represents the search for value, expressed by efficiency, effectiveness and economy[39], and are deconstructed into target variables such as return on investments, net present value and increases capacity and throughput. ...
... Public values are a " good, service or outcome which supports, meets or conforms with one or more of an individual or group's values "[38]are an " important (but often taken for granted) motivation for strategy and implementation of eGovernment projects "[39]. Rose and Persson[39]define three primary values, administrative efficiency, services improvement and citizens engagements which are shown on the right side inFigure 2. Administrative efficiency represents the search for value, expressed by efficiency, effectiveness and economy[39], and are deconstructed into target variables such as return on investments, net present value and increases capacity and throughput. Service improvements derive from customer orientation, focusing on how to use ICT to provide better services to the public[39], including issues like better access to services and information, online access to services, and cost-savings for citizens and other external stakeholders. ...
... Public values are a " good, service or outcome which supports, meets or conforms with one or more of an individual or group's values "[38]are an " important (but often taken for granted) motivation for strategy and implementation of eGovernment projects "[39]. Rose and Persson[39]define three primary values, administrative efficiency, services improvement and citizens engagements which are shown on the right side inFigure 2. Administrative efficiency represents the search for value, expressed by efficiency, effectiveness and economy[39], and are deconstructed into target variables such as return on investments, net present value and increases capacity and throughput. Service improvements derive from customer orientation, focusing on how to use ICT to provide better services to the public[39], including issues like better access to services and information, online access to services, and cost-savings for citizens and other external stakeholders. ...
Government architecture (GA) is a relatively young discipline in which concepts are slowly emerging. Often terms and concepts are used in various ways and there is no uniform agreement on these concepts. Further, the relationship between GA, benefits and public value creation is unclear. In this paper we unravel and define GA concepts that are often used by governments. Although GA is used in different ways there are common concepts. GA practice in two different countries, the Netherlands and Norway, indicates that although the Netherlands clearly has more experience with GA than Norway, both countries employ similar concepts. Nevertheless our study confirmed the assumption of conceptual confusion. In both countries GA efforts are concentrated towards guiding design projects and dealing with complexity. We found that the impact of GA is ill understood. We defined central concepts of GA, and propose a conceptual model illustrating the relationships between GA concepts, its use, benefits and public value drivers.
