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Customer orientation is recurrent in academic research because it enables more effective value creation for customers and shareholders. In this context, this research investigates an unexplored topic, which is the relationship between the emotional intelligence of salespeople and their customer orientation. In a sample of 167 Brazilian salespeople,...
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... is a scale used to measure emotional intelligence with adequate psychometric properties, created for the context of employment, making it possible to evaluate the expression of emotions, appreciation and recognition of emotions in others, emotions that regulate, and use of emotion to facilitate performance (Rodrigues, Rebelo, & Coelho, 2011;Soto, Lunahuaná- Rosales, & Pradhan, 2016) and one of the most used for the measurement of emotional intelligence (Kong, 2017). It consists of 16 items in four dimensions as shown in Table 2 and each of the constructs was calculated by the average of the responses obtained. A five-point Likert scale was used (1 = totally disagree, 5 = strongly agree) and the construct and dimensions were calculated based on the mean of the responses obtained. ...Context 2
... is a scale used to measure emotional intelligence with adequate psychometric properties, created for the context of employment, making it possible to evaluate the expression of emotions, appreciation and recognition of emotions in others, emotions that regulate, and use of emotion to facilitate performance (Rodrigues, Rebelo, & Coelho, 2011;Soto, Lunahuaná- Rosales, & Pradhan, 2016) and one of the most used for the measurement of emotional intelligence (Kong, 2017). It consists of 16 items in four dimensions as shown in Table 2 and each of the constructs was calculated by the average of the responses obtained. A five-point Likert scale was used (1 = totally disagree, 5 = strongly agree) and the construct and dimensions were calculated based on the mean of the responses obtained. ...Similar publications
This study aims to determine the results of the development of Emotional Intelligence (Emotional Intelligence) on school sports learning activities. The research method used is development research from Borg and Gall (2017) which has been varied, namely (1) conducting preliminary studies, (2) model development plans, (3) initial model development,...
Citations
Personal finance is affected by micro and macro factors. It`s important for managing our money through
budgeting, spending, and savings. Usually, there is a certain line between elements of personal finance,
but during the pandemic, the bond and other effects of personal finance, function at a different pace.
During the pandemic, spending went up and people were forced to borrow more money us usual to cope
with the situation. As above, the main objective of this paper is to highlight the direct impact of the
Covid-19 on personal finance, as a consequence of the crisis from the pandemic situation, based on our
survey data. The study population is Tirana, the capital of Albania because represents about 32.9% of
the total population, continuing to be one of the most populous regions of the country. To make this
paper was delivered an online survey, but our sample is concentrated on 390 respondents. Using the
empirical analysis (correlation method), we display that exists a correlation between them. Some of the
conclusions of the study are related to the elements of personal finances, such are: the incomes, as an
element of personal finances, are not based on borrows taken by relatives; war wage in pandemic time
was a key element in personal finances, covering the increased expenses, especially for people who have
been laid off; savings that serve as a shield for personal finances depend on the number of employed
members in a family.
Bir hizmetin değerlendirilmesinde iletişim becerisi önemli bir unsurdur. Müşteri ile etkileşimin yoğun olarak yaşandığı otellerde çalışanların iletişim gücü, hizmetin etkinliğini ortaya çıkarmaktadır. Ayrıca, çalışanların duygu yönetimi de sunulan hizmetin başarısını etkileyen göstergelerden biridir. Buradan hareketle; araştırmanın amacı duygusal zeka ile hizmet oryantasyonluluğu ilişkisinde transaksiyonel analiz ego durumlarının düzenleyicilik etkisinin belirlenmesidir. Bu doğrultuda, Muğla ilinde faaliyet gösteren 4 ve 5 yıldızlı otel çalışanlarından anket uygulaması ile 960 veri toplanmıştır. Araştırma sonuçlarına göre; hizmet oryantasyonluluk üzerinde duygusal zeka boyutlarından başkalarının duygularını değerlendirme ve duyguların kullanımının pozitif etkisinin olduğu saptanmıştır. Ayrıca, araştırmanın ana amacı doğrultusundaki analiz sonuçlarına göre; duygusal zeka boyutlarından başkalarının duygularını değerlendirme ve duyguların kullanımı ile hizmet oryantasyonluluk ilişkisinde doğal çocuk ve isyankar çocuk ego durumu haricinde tüm ego durumlarının (eleştirel ebeveyn, destekleyici ebeveyn, yetişkin, itaatkar çocuk) düzenleyici etkisi bulunmuştur.
