Table 1 - uploaded by Rashidah Mohamad ibrahim
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Local Government being the third-tier in Malaysian government has been identified as one of the government agencies mandated to drive economic growth and development of a district and its residents. Being one of the main service providers for the public, local governments have been plagued with public complaints as the issues of inefficiency of ser...
Citations
... However, the operational roles these local governments are supposed to portray do not meet the public expectations, resulting in various complaints being filed, as evidenced by Public Complaint Bureau statistics (Rashidah et al., 2020). Ineffective management by local government can lead to bad governance. ...
The public's impression of the overall government structure is greatly influenced by the performance of the local governments. As indicated by Public Complaint Bureau statistics, the operational responsibilities that these local authorities are expected to depict have to some extent fallen short of the public expectations. This could have a negative impact on the public's confidence in their local government. As a result, this study aims to investigate the factors associated to public trust in local government. Purposive sampling was used in this quantitative study, which included 120 Kuantan residents as respondents. As a part of this study, the data was analysed using SPSS 24. Transparency, accountability, and responsiveness were found to be strongly connected with public trust in Kuantan City Council. This study adds to the body of knowledge about the components of good governance and the effect they have on public confidence in local government. It is intended that this study would help the local government in Pahang establish a sound public policy and programme in order to increase the public trust.
... Leaders develop different relationships with subordinates. These results are in line with El Shaer (2019), Estiri, Amiri, Khajeheian, andRayej (2018), andHashim (2016) presenting the positive relationship between leader-member exchange and OCB. ...
The research aimed to analyze the effect of leader-member exchange, work-life balance, and job satisfaction on organizational citizenship behavior (OCB). The respondents were nursing staff at a hospital in Indonesia. The sample was 169 respondents, taken using a purposive sampling technique. Structural Equation Modeling (SEM) method was applied as the data analysis techniques with the application AMOS 22.0. Based on the results, the research finds that first, leader-member exchange and work-life balance have a positive and significant effect on job satisfaction and OCB. Second, job satisfaction affects OCB positively and significantly. Third, job satisfaction mediates the influence of leader-member exchange on OCB significantly. Fourth, job satisfaction also mediates the effect of work-life balance on OCB significantly. In conclusion, fostering OCB in hospitals is very important to produce better health service performance. The research shows that by increasing leader-member exchange, worklife balance, and job satisfaction, it can improve OCB. Overall, the research presents a significant contribution to the development of research in the field of human resource management and organizational behavior in the health sector in Indonesia.
