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In this global era, IT investment is rapidly increasing. IT governance practices must be emphasized in order to retrieve competitive advantage from IT investment. The aim of this research is to develop IT governance practices model for Malaysian public sector. Interview sessions with IT personnel at management level at Putrajaya were conducted. Bas...
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... are also star rating system whereby there will be several items being accessed such as web site information, documentations, and minutes of meeting. The proposed structure for corporate performance measurement system is depicted as in Figure 5. The proposed is the structure for IT project corporate performance measurement system. ...
Citations
... Kerangka kerja tradisional seperti COBIT memberikan panduan yang berharga, tetapi pendekatan yang lebih beragam diperlukan untuk mengatasi kebutuhan dan tantangan spesifik sektor pendidikan tinggi Indonesia. Mengambil inspirasi dari penelitian sebelumnya yang dilakukan tentang tata kelola TI di sektor lain, seperti sektor publik Malaysia dan universitas negeri Kolombia, model teoritis tata kelola TI untuk institusi pendidikan tinggi Indonesia dapat dikembangkan [5][6] [1] [7] . ...
This study aims to explore a multi-mechanism approach to IT governance in Indonesian higher education institutions. It examines the various factors and strategies involved in effective IT governance within the context of Indonesian academia. The objective of this article is to collect and analyze the different factors that influence the implementation of an IT Governance model in Indonesian higher education institutions. Through a literature review methodology, the study identifies 5 factor core mechanism and 4 factor additional mechanism that influence the implementation of IT governance in Higher Education Institution. These factors must be taken into account and given special attention for the successful implementation of an IT governance framework.
... IT resource management is an essential process for IT that needs to be appropriately managed to achieve business performance and efficiency and ensure the proper allocation of IT resources. [6,51,52,73]. ...
... IT has become a valuable tool and resource in all senses of modern business strategy. [52,73,78,79]. ...
... However, both the lack and excess of IT investment can jeopardize its operations. [50,52,55,60,73,80]. ...
Information technology (IT) can have a direct and indirect impact on business performance. New technologies change the risks at the strategic and governing levels of an enterprise. In the age of digitalization, we need to develop new understandings and approaches to governance and management. The most established IT governance (ITG) models, such as COBIT, ITIL and CMMI, are universal, one-size-fits-all models that are not in line with contingency theory and are predominantly designed for large multinational enterprises. They are too cumbersome and cost-intensive for small and medium enterprises (SMEs) to use effectively. Therefore, there is a need to develop more efficient models that are contingency-based and easier to implement than existing models and thus adaptable to the actual needs of the business. This paper presents an empirical evaluation of key ITG mechanisms from the literature that clearly shows that several are not universally but situationally necessary, thus demonstrating the need for new contingency-based ITG models.
... The Head of the Information System Center/IT Organizational Structure defining roles and responsibilities for making IT decisions and for enabling contacts between business and IT management decision-making functions. [47] [29], [34], [26] who found that The Head of the Information System Center/IT Organizational Structure have positive effect ITG. H2 (Process mechanism will have a positive effect on ITG effectiveness) is rejected. The results indicated that concern for Process mechanism had insignificant relationship with ITG effectiveness (T-Statistics 0.902 <1.96). ...
... The results indicated that concern for relational mechanism had insignificant relationship with ITG effectiveness on HEI (T-Statistics 1.790 >1.64). This hypothesis's results are consistent with a study conducted by [47] [29] who found that Relational Mechanism em have positive effect ITG. From this research indicate that Relational Mechanism support for effectiveness IT Governance in HEI because Universities should be able to create an atmosphere cooperation between units. Synergy between units must be able to created. ...
This article presents raw inferential statistical data that determine the IT Governance effectiveness on the IT Performance.To identify influence mechanism Information Technology Governance (ITG) on Effectiveness ITG and IT Performance.Data were collected from respondents in all regions of Indonesia. Quantitative research methods are used to analyze data. The structured questionnaire was distributed to respondents in all regions of Indonesia who understood the field of IT Governance in Higher University whose reliability and validity were confirmed. Structural equation modeling (SEM) using Smart PLS software, version 3, is used to present data. SEM path analysis shows an estimate of the relationship of the main constructs in the data The results obtained from this dataset shows positive relationship between mechanism Structure, Process and Relation to IT Governance effectiveness, consciousness also has a significant influence on the IT Performance and positive relationship between IT Governance effectiveness and IT Performance. However, mechanism structure and process has proven to have a negative and insignificant influence on the IT Performance Effective IT governance related to mechanism ITG and IT Performance level of unit analysis. One of the more significant findings to emerge from this study is that evaluate the mechanism ITG impact to effective IT governance that focus on higher education institution (HEI). This study already examines a validation of evaluation model and collecting data in particular higher education institution (HEI) as a single case study.
... The results of the research reveal that IT governance is crucial in maximizing the profit and the growth of the organization in terms of aspects, such as cost efficiency, growth, asset utilization, and flexibility of the business. Regarding the public sector in Malaysia, Maidin and Arshad (2010) find that IT governance is able to support an organization to maintain its competitive advantages. ITGI (2008) found that the majority of organizations (58%) in the global market have considered or in the process of considering the implementation of IT governance. ...
Aim/Purpose: This study is carried out to determine the factors influencing the implementation of IT governance in public sector. Background: IT governance in organizations plays strategic roles in deciding whether IT strategies and investments of both private and public organizations could be efficient, consistent, and transparent. IT governance has the potential to be the best practice that could improve organizational performance and competency. Methodology: The study involves qualitative and quantitative approaches, where data were collected through questionnaire, observation, interview, and document study through a sample of 367 respondents. The collected data were analyzed using Structured Equation Modeling (SEM) for validating the model and testing the hypotheses. Besides, semi-structured interview, observation, and document study were also carried out to obtain the management’s feedback on the implementation of IT governance and its activities. Contribution: The results of this study contribute to knowledge regarding good IT governance. Practically, this study can be used as a guideline for the future development and good IT governance. Findings: The findings reveal that policy has a significant direct influence on system planning, the management of IT investment, system realization, operation and maintenance, and organizational culture. The existence of IT governance policies, the success of the IT process can work well. Monitoring and evaluation processes also significantly affect system plan-ning, management of IT investment, system realization, operation and maintenance, and organizational culture. It indicates the process of monitoring and evaluation required for indications of financial efficiency, infrastructure, resources, risk and organizational success. Recommendations for Practitioners: It is important for organizational management to pay more attention to the organization’s internal controls in order to create good IT governance. Recommendation for Researchers: A comparative study between Indonesia and developing countries on the implementation of IT governance is needed to capture the differences be-tween those countries. Impact on Society: Knowledge of the factors influencing the implementation of IT governance as an effort to implement and improve the quality of IT governance. Future Research: Future studies should look further at the policy and IT governance models, specifically in public organizations, besides other influencing factors. Moreover, the outcome of this study could be generated as a guideline for the advanced development of IT governance and as a point of improvement as a way to generate a better good IT governance. It is essential because such evidence is lacking in current literature.
... 12 In literature, more alternative factors are suggested. [13][14][15][16] As proposed by several scholars, ITG can be deployed using a trichotomy summarized as structure, processes and relational mechanisms. Most of the frameworks mentioned earlier are largely based on processes and structure. ...
Current IT governance research is largely focused on hard governance. Soft governance needs more attention. The MIG model
(Maturity IT governance) was designed because an IT governance maturity model covering both the hard and soft parts of
did not exist. Using the MIG model, this paper describes development of an instrument to measure hard and soft
governance maturity: the MIG assessment instrument. It summarizes the operationalization of a maturity model for hard and soft
IT Governance. The paper gives a detailed description of the result of the development the MIG assessment instruments’ first
cycle. A research contribution to the MIG model was a solution for the implementation of the focus area informal organization in
the instrument. We found an easy and simple solution by using the nine focus areas of the maturity model as a framework for the
informal organization. The instrument is intended to be used in combination with interviews. The instrument will be used,
validated and improved in several cycles using the results from the case studies.
... Many previous studies on project management was done as early as the 1950s as to date studies are still being conducted (CHAOS, 2009(CHAOS, , 2001(CHAOS, , 1995Chan & Scott, 2004;Gilbert et al., 2014;Noor Habibah, 2003;Nor'ashikin, 2013;Keil, 1998;Liu et al., 2012;Morris, 2010Morris, , 2001Morris, , 1994. However most of these studies had focused on organizations (Al-Ahmad et al. 2009;Bukhary 2013;Celine A. N. 2012;Maidin & Arshad 2010;Mohd-Yusof 2005), people (Chanrt al. 2009;Lian 2007;Mark et al., 2013), procurement, technology (Al-Ahmad et al., 2009Kiet T. T. 2012;Song et al., 2013), quality (Kaali R. D. 2011), philosophy, governance (Abdelsalam, ElKadi, & Gamal 2010;Wright 2010), value (Nor'ashikin 2013), communication (Qian et al., 2010;Rosencrance 2007), performance management (Edithe, 2010), knowledge management (Dedrick, 2010; Itay Moshe V. E. 2012) and project management office (Dong et al., 2013;John & Elizabeth 2013). Despite the focus given to various factors involved in project management, the still exists project failure (Stoica & Brouse, 2013). ...
ICT project management (ICT PM) has been the mechanism to delivering the projects. The developments of ICT projects have increased in many organizations to ensure that overall needs of customers in business requirements are fulfilled. However, many ICT projects failed and the due to the ICT project failure and its impact to the organization, researchers and practitioners are asked to specifically look at the history of how the project is carried out to find an effective approach and comprehensive to overcome this issue. However, there are limited numbers of studies which BPM approach in ICT PM. Therefore, the purpose of this study was to develop ICT project management framework using business proses management (BPM) approach in public sector that fit into Malaysia government scenario, in particular with respect to stakeholder management. To meet the purpose, ten responded of ICT management, ICT project managers, project committee members and a team of expert consultants in project management at public sector Malaysia were interviewed. Data for the study was collected using interview and analyzed documentation. The paper found out that three elements identified need to add in the initial framework were develop previously.
... There is tendency that IT has been looked upon more as a commodity rather than as a means of gaining competitive advantage. Maidin and Arshad [25] ITG Practices in Malaysian Public Sector Questionnaire designed, and administered on IT personnel in Putra Jaya and Klang Valey. ...
The pervasive use of technology has led to organisations becoming more dependent on IT, hence the need for IT governance (ITG). ITG is viewed as IT behaviour deliberately designed and adopted by enterprises to enable them to achieve continuous organisation performance. Studies on how organisations achieve performance from ITG are relatively evolving. Thus frameworks on how universities govern their IT, if they exist, are scarce. This study attempts to explore how HEIs in Malaysia govern their IT to achieve performance based on empirical investigation of practitioners of a public university. Semi-structured interviews were conducted on three key university informants, namely, the Chief Information Officer; the IT Director and a management user, a Dean of functional unit. Interview's data were transcribed and thematic process of coding and theme generation was applied for analysis purposes. Based on this qualitative approach. The themes so generated were categorised under three capabilities of structure, process, and relations. Viewed from absorptive capacity of organisational learning theory, the findings show that when structures and processes are in place, the relationship between the IT and functional unit side of an organisation reflects the desired behaviour. The essence of such relationship is to attain effective IT governance, which will eventually lead to better organisation’s performance.
... Furthermore, Leidner and Keyworth (2006) They state in the end that the organizational culture affects the way the business and IT are comprehended and the managers can improve the level of business and IT by considering the organizational culture. It is also stated by Maidin and Arshad (2010) that ethics or culture of compliance is an important factor of IT governance practices. Therefore we argue that culture in different levels can affect information systems and also IT governance in organizations. ...
Managers face enormous challenges today to plan the decision rights and responsibilities in order
to reach desired IT behaviors which are aligned with business objectives of organizations. This is
known as IT governance and is ranked as one of the firms’ top concerns. Not surprisingly, it is
crucial for organizations to find the affecting factors on IT governance and solve the problems
associated with it. Culture in national, organizational or group level is an affecting factor in
organizations that can play a role in IT governance and this role is rarely explored in academic
research. This paper provides a literature review investigating the influence of culture on IT
governance. The research purpose is to identify how culture and IT governance in the companies
can be linked together and promote this area for future research. The literature review is done
systematically and the findings are classified by using an IT governance framework with three
main components of structures, processes and relational mechanisms. The results indicate there is
an influence from national and organizational culture on IT governance. However, the number of
studies is very few and there is still a lack of knowledge on how culture can influence IT
governance. This research calls upon a further research on culture impact on achieving an
effective IT governance implementation in organizations.
... Many organizations have become totally reliant on IT for success and recognize that IT is becoming one of their main organizational assets [23][12]. However, government bodies have limited expertise in IT and are slow to leverage their potential for improving governance what can be fatal for organizations wishing to implement e-Governance solutions [32][42]. ...
Lack of business/IT (BIT) alignment affects e-governance initiatives success. Information Technology Governance (ITG) has been recognized as a CIO top-10 issue for more than five years and has risen in priority between 2007 and 2009. Several Frameworks exist to help organizations in ITG implementation but lack scientific viewpoint, are complex, and also overlap each other. In this paper we make a literature review to leverage the ITG general guidelines and main ITG areas in order to provide a scientific viewpoint validation. We also evaluate our artefacts with expert's interviews in order to provide practitioner viewpoint validation, and map our artifact with current theories. Finally, we conclude our research with main contributions and future work.
... Ethical awareness in corporate governance has a strong effect to ensure employee trust in the workplace (Memiyanty and Putera, 2010). In the interviews performed by Maidin and Arshad (2010) most of the interviewees agreed that ethic of compliance is an important aspect for ITG practices. ...
... We heavily recommended the adoption of both that, in the future, should be analyzed independently and sometimes together. (Fasanghari et al., 2008) (Dahlberg and Lahdelma, 2007) (Webb et al., 2006) (Gerrard, 2009) (Simonsson et al., 2008(a)) (Dahlberg and Lahdelma, 2007) (Silva, and Chaix, 2008) (Symons, 2005) (Jaafar and Jordan, 2009) (Maidin and Arshad, 2010) (Sambamurthy and Zmud, 1999) 6 Are we following the market's Standards Best practices Frameworks Be aware of best practices frameworks and standards Present and future best practices frameworks and standards, as well as important researches in the area, should be taken into consideration by organizations. This will ensure that organizations stabilize and continue being attentive to the market and to quickly perform small changes, if necessary. ...
... Similarly to the previous step (compliance), the continual improvement must cross all the organization and not just part of it. (Agarwal and Sambamurthy, 2002) (Shpilberg et al., 2007) (Maidin and Arshad, 2010) (Sambamurthy and Zmud, 1999) (Jacobson, 2009) (Guney and Cresswell, 2010) In this Section we identified general guidelines for ITG implementation. These guidelines are high level and intend to give a perspective from where organizations must begin their ITG implementation. ...
IT Governance (ITG) has been recognized as a CIO top-10 issue for more than five years and has risen in priority between 2007 and 2009. There are several Frameworks to help organizations in ITG implementation but these lack scientific viewpoint, are complex, and also overlap each other. However, besides the existence of several frameworks to help organizations in ITG implementation, most organizations keep designing their own Framework. Such statements reinforce the possibility of improvements in the existing Frameworks. In this paper we make a literature review to leverage ITG Contingency factors, ITG general guidelines and main ITG and IT Management (ITM) areas in order to provide a scientific viewpoint validation. Therefore we integrate our artefacts and propose a new integrated ITG framework. We then evaluate our artefacts with expert’s interviews so as to provide practitioner viewpoint validation and also map our artefacts with current theories. Finally, we conclude our research with main contributions and future work
