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Government of India (GOI) initialized financial inclusion campaign to quell exclusion. The campaign did not gain expected progress. Government employed technologies to speed up the process. Among banking technologies, mobile banking appeared as a possible solution for financial exclusion with wide mobile phone coverage. Inputs on rural people’s int...
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... This result, which reflects a low penetration of MM in elderly populations, is also presented in several studies, which clearly highlight the negative link between age and MM adoption. This is the case of the study conducted in Cameroon by Avom et al. (2021), who show that age affects the decision to adopt MM in the city of Yaounde, or the work of Sequeira and Keishor (2016) on MM adoption in rural India. This result could be explained by the low penetration of ICTs among older populations (in contrast to younger populations), who are still somewhat resistant to the cell phone, the main medium of MM, or to the various applications related to this communication instrument. ...
This study analyzes both the adoption and the use of mobile money (MM) services
in Togo. More precisely, based on the Global Findex survey conducted in 2017 by
the World Bank, it first attempts to profile MM adopters, then to identify the explanatory factors of the different uses of MM services. Thus, using a Probit model, it highlights the explanatory factors of MM adoption in Togo. And through a multivariate regression, it identifies the determinants of the use of MM services. Then, the estimates of three independent Probit, under the assumption of non-simultaneity of the different uses of MM services, are carried out to test the reliability and robustness of the results. The results of the analyses reveal that socioeconomic factors such as age, education level, standard of living, and cell phone ownership affect both MM adoption and MM service use in Togo.
... In light of the burgeoning technological advancements and the era of digitalization, it is only logical to observe that users of Digital Banking, exemplified by Blu BCA Digital, hold the expectation that this platform will augment their productivity, economize their time, and facilitate the expeditious achievement of their objectives. Contradictory to previous findings of KrishnaKishore & Sequeira (2016), Cheng et al. (2006, and Ozdemir et al. ...
... The risk of losing personal data or transactions can make the use of computerizedservices challenging (Fortes & Rita, 2016); (Glover & Benbasat, 2014); (Xuan Loc Ho Chi et al., 2020). KrishnaKishore & Sequeira (2016) Establish that the uptake of mobile banking in rural regions is affected by the perception of risk, and this factor exhibits a moderate yet significant explanatory influence. Consequently, lowering perceived risk will improve clients' perceptions of the service. ...
Blu BCA is one of an example of Digital Banking service owned by PT BCA Digital, which was developed to make it easier for customers to make financial transactions online. This study integrates perceived risk and perceived usefulness into UTAUT theoretical model to address this gap by using empirical research used a non-probability sampling method. A total of 200 respondents from user Blu BCA where they have used Blu BCA for at least 3 months. The study reveals that Social Influences, Facilitating Condition, and Perceived Usefulness influences Continuous Usage Intention whereas Perceived Risk is not influences Continuous Usage Intention
... A study conducted by Ter Ji-Xi, Salamzadeh and Teoh (2021) reported three factors: performance expectancy, effort expectancy and facilitating condition, are significant to consumers' behaviour towards cryptocurrency adoption in Malaysia. Another research in other developing country like India has also reported the factors that influence consumers' intention to adopt mobile banking were quite like Ter Ji-Xi, Salamzadeh and Teoh's (2021) findings, except for facilitating condition is placed by social influence (Kishore & Sequeira, 2016). Other researchers have also studied the significant factors on the intention to use cryptocurrency among potential users in Saudi Arabia. ...
... Research results in financial technology research regarding consumers' usage intention have not been consistent. Perceived risk was found significant towards consumers' intention in adopting mobile banking in rural areas (Kishore & Sequeira, 2016), mobile wallets (Shin, 2009) and internet shopping (Faqih, 2016). Conversely in other research, perceived risk was not a significant predictor to the use intention of mobile banking among consumers in Pakistan (Farah, Hasni & Abbas, 2018). ...
... This study found perceived risk (PR) has a significant, negative relationship with the adoption of cryptocurrency. This is consistent with Kishore and Sequeira's (2016) mobile banking adoption, Shin's (2009) mobile wallet adoption and Faqih's (2016) internet shopping adoption. In contrast, this finding is not consistent with the findings of Farah, Hasni and Abbas (2018) in Pakistan's mobile banking adoption, Mendoza-Tello et al. 's (2018) cryptocurrency study as well as the finding in Sukumaran, Bee and Wasiuzzaman (2022) in which perceived risk has an insignificant influence on cryptocurrency adoption. ...
Cryptocurrency or the virtual currency is the latest development in investment. It is a medium to exchange goods and services for virtual payments, an alternative diversification tool for investors and it features an attractive store of value for wealth creation. There was an attempt to urge the Malaysian authority to legalise cryptocurrency recently in order to attract the youth’s involvement in it. Even though there was an overwhelming interest detected among the country’s young investors, these groups have held back their interest due to the fear of the cryptocurrency’s unknown and vague territories. To date, cryptocurrency studies involving developing countries like Malaysia are still lacking as most past studies were conducted in developed countries. This research is undertaken to examine the interest and awareness of private undergraduate students on cryptocurrency’s potentials as virtual money and wealth creation. Based on the analysis conducted, about more than half of the potential investors admitted that they had little knowledge of the virtual currency despite the high probability of them showing interests to make cryptocurrency investments once they graduated or started working. These potential investors also believe that cryptocurrency investments help to improve the effectiveness, profitability and the value of their monetary investments. The contribution of this quantitative research lies in the youngsters’ perceptions of their perceived value and perceived risk (Consumer Behaviour Theory) towards their intention to adopt cryptocurrency. Apart from educating the youth about the virtual currency, this research seeks more regulators’ attentions in managing cryptocurrency developments and its transparency in Malaysia
... The banking industry initiated technology adaptation in 1960, and they are still experiencing adjustments in technologies in the management of banking information from time to time [1], [2]. Traditionally, the customers can be served many banking services from bank branches. ...
The study investigated the determinants of m-banking adoption among generation Y (Gen-Y) in Malaysia. The study underpinned the technology acceptance model as the main guideline or a blueprint for analyzing the research model. The study applied a survey research design and investigated structural equation modeling (SEM) under the partial least-square SEM (PLS-SEM) technique using SmartPLS 2.0. A total 358 m-banking users in Malaysia were exerted as respondents who were randomly selected and then investigated. The results of the analysis conducted with PLS-SEM reveal the existence of usage convenience, facilitating conditions, and personal innovation in information technology that has been remarkably influenced by the outlooks that have adopted m-banking in the country of Malaysia. In addition, the usage convenience that has been felt and facilitated by the conditions found can affect the appraised practicality of m-banking remarkably. Finally, the usage convenience of m-banking that is felt among Gen-Y in Malaysia is influenced by the remarkable activation of personal conditions and innovations exerted in information technology.
... According to Rana et al. (2013), TAM is more popular and accepted than any other model in the field of human intention to use information technology, and several studies (Aboelmaged & Gebba, 2013; which demonstrate human intention and actual usage of electronic medium of banking such as telebanking, online banking and mobile banking have been used this model. However, the TAM alone has not been able to succeed in empirical research on the user intention of mobile banking, and as a result researchers have developed and tested various models of the technology acceptance phenomenon (Kishore & Sequeira, 2016). Moreover, Venkatesh and Davis (2000) developed the Technology Acceptance Model 2 (TAM2) based on TAM. ...
The economic growth & welfare of a country depend upon the level of accessibility of people to formal financial services. Financial inclusion is a vital component of any country's social, political, and economic development. Access to formal and semi-formal financial services is limited for a large segment of society in many developing countries, especially the low-income population. This paper aimed to review existing literature on financial inclusion. The article comprehensively discusses research on financial inclusion in terms of its definitions, barriers to financial inclusion, costs and consequences, and determinants and measurements of financial inclusion. Using a thematic approach, it reviewed fifty research papers. The review identifies that definitions of financial inclusion vary by geographical level, taking into account the level of socioeconomic and financial development. Furthermore, there is no universally accepted definition of financial inclusion. Besides, financial inclusion is observed mainly in developed countries with a high degree of financial development; financial exclusion can be seen among low-income households. Further, the result showed that financial innovation, intermediaries, and literacy helps to increase financial inclusion. There is no comprehensive measure that can be used to indicate financial inclusion and it is measured by specific indicators such as the number of bank accounts, and the number of bank branches, and They can provide only a fraction of the information about financial inclusion. However, the review has found that financial inclusion is crucial for inclusive and sustainable growth in developing countries.
... There have been a number of studies analysing the effect of Perceived Risk on the intention to use the financial technologies in many contexts with inconsistent results. Referring to studies toward the adoption of mobile banking in rural areas, Perceived Risk is significantly shown as influencing mobile banking adoption in rural locations in terms of descriptions (Kishore & Sequeira, 2016;Dabbous, Sayegh & Barakat, 2022). According to Shaikh, Glavee-Geo, and Karjaluoto (2018), Perceived Risk has a weak direct relationship with behavioural intention to use mobile banking. ...
... The information and stimulate set around a circle of people that are influencing clients, contributes to the sense of a role defined as contributing towards understanding and knowledge of their use of internet banking and mobile payments (Alalwan et al., 2016). Several studies presented this thesis on SI as directly linked with behavioral intention to adopt services as part of online & mobile banking; as such, social influence defines intention and usability of the new system (Bhatiasevi, 2016;Tan and Lau, 2016;Kishore and Sequeira, 2016;Mahfuz et al., 2016). In addition, there are analysis that are pointing at SI as the most significant factor impacting usage in mobile and online banking (Alalwan et al., 2016;Fedorko et al., 2021;Yu, 2012). ...
The main goal of this paper is to determine the underlying factors that drive the adoption of the Bizum mobile peer-to-peer payment system by users. It is empirically proven that factors included in the extended Unified Theory of Acceptance and Use of Technology (UTAUT2) model are precursors of the mobile payment adoption. The proposed model modifies the set of constructs by adding trust, security, and perceived risk. The sample consist of 334 Bizum platform users who are mainly young people between 18 and 22 years old. Obtained data was analyzed by a Structural Equation Modeling (SEM) through Confirmatory Factor Analysis (CFA). The results show that the strongest predictor for adopting to use Bizum mobile payment platform is habit, with 75 % of acceptance of young online banking users. But habit and social influence factors show 82.5 % of intention of use among young users. In contrary, performance expectancy, effort expectancy, facilitating conditions, price-value, hedonic motivation, trust, security, and perceived risk do not influence the intention to use this platform. Banks, financial entities, as well as banking platform developers, can benefit from the results of this study by understanding the factors that influence users to use these platforms and consequently successfully implement them.
... Shahid et al. (2022) in their study of impact of customer experience on mobile app established that social influence, convenience and trust played a major role in improving customer experience. Kishore and Sequeria (2016) in their study examined adoption of digital banking in rural Karnataka. The authors assessed association between performance expectancy (PE), effort expectancy (EE), social influence (SI), attitude and perceived risk (PR) with behavioural intention (BI). ...
... Shahid et al. (2022) in their study of impact of customer experience on mobile app established that social influence, convenience and trust played a major role in improving customer experience. Kishore and Sequeria (2016) in their study examined adoption of digital banking in rural Karnataka. The authors assessed association between performance expectancy (PE), effort expectancy (EE), social influence (SI), attitude and perceived risk (PR) with behavioural intention (BI). ...
... Rural banking is to the provision of financial services (Kishore & Sequeira, 2016) to people living in rural areas. It is an important aspect of rural development (Camarero & Olivia, 2019), as it helps to promote economic growth, reduce poverty, and improve the standard of living in rural communities (Azeez & Akhtar, 2021). ...
