Fig 1 - uploaded by Daniel Oppenheim
Content may be subject to copyright.
An Enterprise system view depicting its dynamic eco-system, relationship between Strategy, Operations, Knowledge, and Evolution, ongoing feedback loops, and the role of measurements and governance.
Source publication
We describe a service-oriented framework that supports how distributed enterprises can collaborate on doing work. Our model
separates the concerns of doing from managing work. Work is modeled as a capability and can be provided as a service by some organization. A desired business outcome can then be described by its required capabilities. The fram...
Similar publications
We describe a service-oriented framework that supports how distributed enterprises can collaborate on doing work. Our model separates the concerns of doing from managing work. Work is modeled as a capability and can be provided as a service by some organization. A desired business outcome can then be described by its required capabilities. The fram...
Citations
Trust is particularly important for cloud service. In this paper, we introduce a lightweight framework for trust software development in cloud computing by comparing the differences of web service and cloud service. Formal method is used to ensure the correctness of the whole process. Furthermore, the theory implementation is simply discussed, including the related research results which support our framework.
In this manuscript, we present a new system architecture for cross collaboration among multiple service enterprises. This collaboration is through relaxing the ideal skill set requirements and distributing service requests among the enterprises using an intelligent hub. The hub operates under knowledge of current and expected future service request arrival for all enterprises. We also present an optimal operation logistic for the hub under which objectives such as cost can be optimized. We illustrate the overall system operation as well as details of the coordination hub service request assignment strategy.
In this manuscript, we discuss the need for, and present a new system architecture for cross collaboration among multiple
service enterprises. We demonstrate the importance and inevitability of such collaboration along with challenges in its proper
realization through several real-life examples taken from different business domains. We then show that these challenge are
rooted in two key factors: unpredictability and responsiveness. The key contribution of this manuscript is the presentation
of a new model, centered on an intelligent hub, for coordinating the logistics of cross enterprise collaboration. This hub
is constructed in a manner intended to directly identify and solve the two key fundamental challenges of cross enterprise
collaboration. As such, we expect it to outperform other means of collaboration across service providers. We demonstrate the
potential for such performance using field examples.
Keywordsservice operation management–service quality–logistics–enterprise ecosystem–globalization
We discuss the need for agility of business operations in a collaborative services ecosystem of partners and providers, and present a new system architecture for cross collaboration among multiple service enterprises. We demonstrate the importance and inevitability of such collaboration along with challenges in its proper realization through several real-life examples taken from different business domains. We then show that these challenges are rooted in two key factors: unpredictability and responsiveness; agility enables optimal response to unpredictable events. The key contribution of this manuscript is the presentation of a new model, centered on the modeling of work-asa-service (WaaS) and an intelligent hub for coordinating cross enterprise collaboration. This hub is constructed in a manner intended to directly identify and solve the two key fundamental challenges of cross enterprise collaboration. As such, we expect it to outperform other means of collaboration across service providers. We demonstrate the potential for such performance using field examples.
Globalization, specialization, and rapid innovation are changing several aspects of business operations. Many large organizations that were once self-sufficient and that could dictate processes to partners and suppliers are now finding this model difficult to sustain. In the emerging model of global service delivery several competing service providers must work collaboratively to develop business solutions, either hierarchically or as peers. Overall project failures, uncontrollable delays, and significant financial losses have been observed in many global service delivery projects, indicating the importance of finding new ways to better support cross-enterprise work. This paper puts forth directions to explore the management and coordination of complex end-to-end processes carried out collaboratively by several organizations.
